National Highways Authority of India [NHAI] Complaints & Reviews

While traveling from Pune to Mumbai, at Talegaon toll plaza, personnel at scanning center said insufficient balance in the fasttag wallet, where it was showing sufficient balance in app. I showed his the balance also. However, he asked to pay double charge, since I normally travel through fasttag lane without any issues. I paid 403. Since, all vehicle behind my car started honking their horn and toll plaza personnel wasn't listening to me.
Then at Khalapur toll plaza, scanning personnel said this was double charge and I need to pay complete toll again. interestingly, fasttag scanning worked at this toll plaza [No change to wallet or anything I made] and I was charge another 203.
So, instead of paying 270, I had to pay 606. After calling customer care at 1033, I got reply that nothing can be done and we can not help you in this case. I have all receipts and account statements to prove the same.
What I should do now? I want to notify this issue to authority. So, that this does not happen to anyone in future again.

Worst quality of road prepared in our locality. The road which was prepared shortly was damaged/broken. Kindly focus on my complain and resolve the issue shortly. Thanks

I want to register a complent for bad condition for roads in Ballia. Roads are replaced by diches. Please atleast repair it

While travelling on Pune Kolhapur Highway, On Tasawade toll plaza 100% toll was charged for return journey within 24 ours.
On other two toll plazas, 50% toll amount was charged (Anewadi toll plaza and Khed Shivapur toll plaza)
Even asked toll plaze person at Tasawade toll plaza about 50% charge for return journey, it was told that no such difference is in place and 100% toll needs to be paid.
Transaction no:
Onward journey: FT[protected]
Return journey: FT[protected]

To whom it may concern
Sir/ madam
I travel from pratapgarh to varanasi via kanwerpur toll plaza, at toll plaza the said your fast tag is blacklisted and they charge more then actual toll, before this travel l pass several time by same vastutah which is provided by car dealer at the time of car purchased and it is active and have balance too. this was happened on 1 feb 22 at 5 PM, my vehicle no UP 65 DQ 2890.

I have ride on 25th jan from delhi to gharonda via my car and when we are reached at Bhagan toll plaza they have charged Rs. 150 for single jurney.

Dear NHAI TEAM, I kindly like to inform you that Gandhi Nagar Toll plaza (address- 88, SH 19, Phulwari, Uttar Pradesh 227409) is illegally charged me for toll tax. However, Their Scanner is somewhat broken and they charged me using their cell phones. So According To new Toll Guidelines it is not legal to charge for toll in that case. As a good Citizen of india I would like to report that Toll plaza and hope for good help from NHAI TEAM. Thankyou

The NH-71 stretch between Madanapalle to Tirupati is 2 lanes with Paved Shoulders. The paved shoulders are being occupied with unwanted small plants and the paved shoulder space is not usable at all due to poor maintenance.

I request you to take the necessary steps to clear the paved shoulder path and carry out the regular maintenance

My working place is within 3 km of toll plaza and i am living on rent within 20km range of toll plaza so i requested to toll manager to make daily pass. but they are not making my pass, they said for working office no pass is allowed. please look in this matter how will i do my job.

Myself a GoI employee working for Prasar Bharati (All India Radio, Chennai, Tamilnadu).We were crossing a toll of Nemili Sriperumbudur (800 NH 4) ..we showed my govt ID when a person (not incharge of the toll) approched our vehicle without a mask asking to lower down the window glass completely and started banging on our car hood repeatedly..the booth person was explaining that the government ID we showed is not valid for getting through...
We paid the ticket ([protected])
While this was going on, This person came out of nowhere and started arguing to roll down the window completely( we had it roll down a considerable bit as we have a 2 year old child in the car) he rudely started to banging in our car hood...
This kind of attitude towards citizens who r paying regular taxes, towards a Group B employee of GoI makes us feel abused ..while booth operator and my husband who is driving the car were conversing, who is this third person to barge in and behave rudely damaging our property ?
I request your good office to look into the matter and issue a warning to the concerned person so that it is not repeated...

Total excess amount of Rs.330(110*3) debited (Rs.125 ipo 15) from my Fastag account on 28th & 31st Jan and 1st Feb'22 return journey at PATODI toll plaza, relevant snapshots attached as ready refn and doing the needful on immediate refund of said excess amount debited.

It's very much DISAPPOINTING AND DISGUSTING AS WELL again.

PLS LOOK INTO THIS MATTER AND TAKE NECESSARY ACTION TO RESOLVE SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW.

HOPE YOU PEOPLE ARE NOT SLEEPING OVER CUSTOMER'S ISSUES BEING FACED ON REGULAR BASIS NOW.

Therefore, Your immediate action and positive response would be appreciated in this matter.

Thanking you all in advance for best of your all sincere efforts in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW.

Thanks,
Pradip
Fastag account no.[protected]

To,
Shri Nitin Gadkari
The Minister of Raod
Transport & Highways of India
2, Motilal Nehru Place
Opposite Lal Bahadur Shastri Smarak Akbar Road
New Delhi-110001

SUB: WRONG ALIGNMENT OF HIGWAY: BHUTTABARI BAGDOGRA, WEST BENGAL

1.With due respect we submit humbly for your kind considerations please.

2.Alignment of Highway at Bhuttabari is affecting 43 families homeless due to wrong decision by Highways authorities. In case the Highways taken straight and equal from both side of the road from centre of existing road, will save the 43 grieved families from going home less. Previous correspondence on the subject is with us.

3. Therefore we request you to have the alignment of Highway changed at Bhuttabari and take land from both side of the road, saving 43 families from going homeless.

Thanking you sir,
Your Sincerely,
Affected Villagers of Bhuttabari

MH 12 NP 9788 car was charged Rs. 100 toll 7 times at Khed Shivapur Toll Plaza.

Total 700 Rs. Deducted though there is relaxation for MH 12 vehicles.

Need refund of the same.

Sharing paytm receipts and even toll plaza must have the same record.

Sir at sivaya toll plaza extra toll debited from my fast tag links with UP15DA7810

Respected Sir/Madam,
I Sat Pal Bhagat having Maruti suzuki Car registration no PB02 ED3872, visited above toll plaza on dated 02/02/22 for requested for issued fastage for car .But I am sorry to point out that on that toll plaza, the Chief man openly refused that we are not issued fastage.I again requested that I have already issued fastage car no PB2AR8784.On my again and again requested that I have come from 27km for getting fastage only.If NHAI fastage not available on that plaza then where we get from that fastage off line.
Head person clearly informed me that we wiil not issued fastage for car, you can do whatever you can.
Please advised the above toll plaza and look into the matter and arrange the proper solution
Thanking you

We provide around Rs 500 toll for travelling from jaipur to delhi, The road is all broken into bits & parts, a big hole comes as a suprise

Why not maintenance is been done since a long period last 10 years the roads are in the same shape and the roll rates are getting increased regularly

They are taking too much time for passing the toll . They are not open all the slots when there is heavy traffic.q

I am a NHAI FASTag customer since 2019. I am not able to complete my Kyc after submitting valid documents for 3 to 4 times. Every time the customer care executive give different answers and are not able to give proper resolution. It’s almost 1 month I doing whatever the customer care executive ask me to do. In this fast technology world they take 8 working days for any resolution to give to us.

Hi Team,

Wrong amount got deducted on jakhauli toll plaza on 1st feb. Kindly look into this.

Your FASTag A/c has been debited with INR 240 for transaction, Vehicle no. MA3CZF63SJB280491 at Toll Main Plaza Village Jakhauli on[protected]T15:13:39. Balance is INR 0. Visit http://axisbank.com/qdr or Call [protected] for any dispute -Axis Bank

Please help in resolving this.

Thanks,
Sahil

Today[protected] at Madrak Toll Plaza, they wrongly collected toll from me i.e 30 Rs. from one side from fast Tag and when i was returning at the same plaza they collect 60 Rs. as a penalty because they are saying that i do not have money in my Fastag while i had 200 rs in my account. For one side they deduct 30 rs for one side while i am returning from same toll they collect 60 Rs, while the total collection will be 45 rs only but they collect 90 rs from me. They also misbehave me. I want 45 Rs refund. I am uploading the receipt for the same. My Tag ID is 34161FA8203288AC0BB581A0
My Wallet ID : [protected]
Vehicle Chassis Number: MAT626346NKA03016