National Insurance Company Complaints & Reviews

I have paid Rs.6305/-the towards the renewal insurance policy No[protected]. of my Motor Car No.KL11AJ 6006 on14-6-21at 11.44am as per transaction No.625310 by using debit card of SBI . But till date I have neither received my policy renewed nor any reply received. i have sent two e mail message on 16/6/21and 18/6/21. Both are unanswered. The existing policy will expire on 29/6/21 and therefore I need the policy renewed immediately.
Bhargavi p (PhoneNo.[protected])

My wife is a cancer patient. She had undergone a major surgery on 25.03.2021. It was a cashless claim from Medi Assist TPA under a corporate policy taken by my son Shri Suvajit Mukherjee.

According to the corporate policy, the employee has to pay 20% of the Bill amount as CO-PAY. Accordingly they did not pay Rs.91, 580.00 and Rs.14, 430 as non-medical expenses. Rest they have pad directly to the Hospital: Tata Medical Center.

Subsequently, we lodged the claim with National Insurance against my policy with the National Insurance.

The third party assurer of National Insurance "Heritage Health TPA" has re-opened the entire Bill amount and disallowed some expenditures which has already been approved by Medi Assist TPA.

We firmly believe that there is a policy guidelines about the eligibility/ Non-eligibility issued by IRDAI which are being followed for all Insurance Companies.

How then the TPA of National Insurance can disallow the expenditures allowed/approved by Medi Assist and under what clause? We did not claim the entire amount of the Bill, we claimed for the co-pay amount.
My POLICY NO:[protected]
CLAIM NO:HH[protected]

I shall look forward to getting your pro-active response at the earliest

Claim nos.[protected] and[protected] are reimbursement claims for cataract operation from Eye foundation. We had submitted the claim on 24th April. Since then literally 10 times the same query is raised saying we need PPN form, reason for not claiming cashless (which was because of error at HITPA's customer service), prescription etc.
All these things were already in claim form still i kept replying to same query on the portal with all the forms asked for
I also replied to [protected]@hitpa.co.in, [protected]@inubesolutions.com and [protected]@hitpa.co.in.
Still i keep receiving the same query asking for the same forms and reason and they ask me to mail it not reply on portal but do not specify the ID
I reply to all IDs still in every 3 days same query is raised always and my claim is unnecessarily being held
Its complete harassment of genuine customers

My husband's health claim has been denied ny Medi Assist and National Insurance for reason as Genetic Disorder not covered.
My husband was suffering from RENAL CELL CARCINOMA WITH LIVER METASTASIS, HIPPEL LINDAU SYNDROME.
This is not genetic and we have provided treating doctor's letter with clarification that this disease is not genetic.
Still National Insurance is not considering the claims regarding to this disease.
3 claims claims have been denied by National Insurance for the same vide
Claim no. 20341389 in August 2019, 24037475 in March 2021 & 20275449 in oct 2019.

Iam a resident of HYDERABAD. I have a National Insurance for my car (comprehensive)with registration no TS08FH9154 which was valid upto 15/05/2021. Due to lock-down I couldn't renew it in time. Now I wanted to renew it, but, not able to get it renewed due to no proper interest shown by my existing agent. Hope you will help me out with the renewal without further delay. Expecting an early action with communication.

Dear Concern,

My father is expired in month of January'21 because of heart attack and we have been chasing insurance company for claim since then.

We were informed a couple of months back that claim is cleared, yet we haven't received a payment from insurance company.

Services provided by the agent is also pathetic.

If possible let's connect over the call to discuss more on this.

I can be contacted on [protected] for any additional information.

Regards,
Rakshit Thaker

Dear Sir,
I had submitted my claim for Right Eye cataract operation for Rs.37, 550/- on 4th January, 2021 with Heritage Health Care TPA at their Vadodara Branch.
After constant follow-up I received quarry on 16th February, 2021. (after lapse of nearly 42 days). I replied to the quarry on 16th February, 2021. As on to-day status of my claim is not updated. On inquiring with their Mumbai and Kalkata Office I getting stereotype reply "Claim is under process".
Surprisingly on advice of Mumbai office when I approached Kaklkata office one Mr.Haider asked me to let him know where their Vadodara office forwarded the papers? Is customer is suppose to know the internal procedure or chain of process?
My I card No.HHS1.[protected] and employee No.7170 Indian Bank Ex-Award Staff.Policy No.[protected]

I tried to renew my car Insurance through National Insurance companies website.
Amount paid through upi and shown transaction successful with txn id[protected]. Amount was deducted but then website shows that transaction failed.

Please kuch kijiye mera payment pending hai bohut dino se... "CCN reported to IC for direct payment EASI" status dikha raha hai bohut ino se.. Mujhe paiso ki sakt jaroorat hai please jaldi se agar mere claim ka paisa mil jaye to achha hoga... Mera Claim no hai: NI[protected]...

My claim status showing: CCN reported to IC for direct payment for last one month... please do something.. My Claim No. NI[protected]

I myself Amit Shashikant Frank is holding a health Insurance policy of National Insurance.My policy no is[protected].I had admitted claim of Rs.239858/-against hospitalization of myself due to Corona via claim no.CCN:HH[protected]/[protected] in TPA of co Heritage health insurance TPA Pvt. Ltd Heritage health india TPA Pvt.Ltd. had settled my claim amount Rs.161372/- against Rs.239858/-.In which i have found Rs.51510/-is wrongly debited by TPA so i had written detailed letter to Heritage health Insurance TPA pvt.Ltd Surat and Ahmedabad office & also had sent copy to Register office of National Insurance.Though one month passed but there is no any reply rceived from Heritage Health Insurance TPA Pvt.Ltd. and National Insurance so i had again send letter to Heritage and NationalInsurance and also has sent copy to Insurance ombudsman.

I am Parimi Prabhaker, retired Kotak Mahindra bank employee, having health insurance policy no 251100/50/20/1000324 for Rs 4, 00, 000/-

I have admitted in hospital for Covid 19 on 01-11-20, and treated.

Hospital bill of Rs 2, 91, 034/- has submitted to Safeway TPA on 02-12-20, vide my claim no NI-18-3947.

Surprisingly only Rs 1, 76, 506/- has settled against my claim amount of Rs 2, 91, 034/- dis allowing a sum of Rs 1, 14, 531/-

As I am incurred/met all the amounts from my pocket, the hospital and medicine bills are produced in the claim, and besides my policy is for Rs 4, 00, 000/- a sum of Rs 1, 14, 531/- disallowed.

The following are the major items which are disallowed, and which are not supposed to disallowed and to be settled in toto.

Amount of Rs 37, 500/- deducted towards excess consultation charges,
Rs 10, 000/- deducted towards Nursing charges as per room rent capping.
Amount of Rs 19, 750/- deducted towards drug administration part of room rent, not payable.
Amount of Rs 17, 500/- deducted towards utilities
Amount of Rs 3, 700/- deducted towards Emergency services and
Amount of more than Rs 4000/- deducted towards gloves etc.,

I request the insurance company to look into the same and reassess the SAFEWAY TPA appraisals and arrange to give credit, of the disallowed amount of Rs 114 531/- early.

Parimi Prabhaker

Dear Sir,

My name is Vipin Kr. Singh s/o Late Mr. Madan Gopal Singh, working with LG Electronics India Pvt. Ltd. I have Family Health Plan Insurance Policy from National Insurance Co. Ltd. from last more than 10 years. My father was Hospitalized from 29thDec 2018 to 20th January 2019 but he couldn’t survive and passed away. I submitted Original copy of Detailed Bill of SGPGI Lucknow, which contained every details ie all deposit amount detail and expenditure against that amount. The insurance company asked for original copy of each cash deposited receipt which was misplaced cozed I was totally disturbed due to my father’s illness. Anyhow I requested to the hospital and they provided duplicate copies of all cash payment receipts and same I provided to insurance company. I received 3 mails for insurance company and in all mails it is mentioned that all documents are pending. I also regular in touch with HR person of my company regarding and he informed me that he has handovered all documents to insurance company and talked also regarding my case but Insurance company is not agree to settle my claim because cash receipts copies are in duplicate form. I spoke to HR person finaly regarding my claim and he assured me that he has submitted it for settlement and will be cleared by the month of July with some approval but I didn’t get it. Insurance company delayed it and didn’t tell me clear picture. In Feb 2020 I got a mail from insurance co. that my claim is regected due to non-submission of proper documents. In Mar 20 when I finally asked the insurance person regarding he told me that now the claim cannot be given as it has already more than 1 year passed. I spoke to PR Deptt. Of PGI Lucknow and they assured me that if Insurance Co. gives a Demand letter and ask for details, they will provide all details of my father’s case but Insurance Company’s person denied it. Now I request you to please intervene in this case and help me to get my claim. It’s a big amount and matters a lot for me. Please help. Details are as below & attaching latest rejection mail from insurance co.

Patient CR No. of SGPGI Lucknow Is : [protected]
Insurer Name : National Insurance Co. Ltd
Hospital Name : Sanjay Gandhi Postgraduate Inst Of Medcal Sciences
Corporate Name : LG Electronics India Pvt Ltd : 00810
Policy Holder Name : Vipin Kumar Singh
Insured Name : Vipin Kumar Singh Policy No: :[protected]
Employee ID : N01115 Relationship : Father
Claim ID : 2294573/1 UHID No: : 621233
Date of Admission : 29 Dec 2018 Date of Discharge : 20 Jan 2019
Claim Type : Reimbursement Claim Amount : Rs. 293138/-
Diagnosis : Post Traumatic C4-5 and C-5-c6 PIVD with C3-6 cord contusion with central cord syndrome with quadriparesis with bowel bladder involvement with left pneumthorax

Sir,
iam your valuable customer for the past 8 years, i am paying the mediclaim me and my spouse yearly 5200 +, but suddenly they had increased their premium amount is 11, 294, double the paying amount, why the reason, we are middle class family, this is tomuch, if your companu want to grow means why you are giving more trouble to customer this one is very bad, please take this as more important and please help me to reduce the amount
my policy no is[protected]

I paid my policy through online mode with UPI transaction on 25th January & it failed, although my amount of ₹11, 824 was debited from the bank and the insurance company hasn't refunded it yet!
I wrote a mail to them but they are not replying. Please do something about it as it's not a small amount!

We had recd cashless approval from Mediassist TPA in 2018 for the patient Mrs.Santhi for Rs.26000/- thru her policy number[protected]_FP from NTT data corporate and ccn of the claim is 18605611. Mediassist claims that claim is settled and they could not able to get UTR number from National insurance. We are running behind them for more than 3 years. kindly solve the issue.

Meri bike gj21bk0524 28march ko chori hui thi lekin abhi tak koi jabav nai de rahe hai sab proof hai mere pas

I filed the complaint in add photo/video section of this website.

I am V.VNAGESWARA RAO, Emp.No. 27334, retired from Central Bank of india, I paid my Health Insurance Premium of Rs.38818/- under IBA-Health Insurance Policyfor myself and spouse . covering Base policy of Rs.4.00 lacs + Super Top Up policy of Rs. 5.00 lacs D
I was issue ID Cards for myslef& spouse as under
1.v.v.nageswara rao ID card.[protected]
2.V.S.KRAJYALAXMI I- ID card.[protected]
UNDER POLICY Number[protected] valid from 1.11.2020
My Complaint is--
There is no mention of Insurance cover on the ID Cards, It is not clear whether the policy covers both Base policy & Super Top up.
When I equired with your Toll Free number the concerned replied that they are having Base policy details and not having data of Super Top Up.
I request you to clarify why the policy coverage amounts is not mentioned on the ID Card. nor a separate ID card with Super Top Up policy not issued to me.
I request you to clarify and confirm that I am eligible for Base Policy amount of Rs. 4.00 lacs and ST Policy cover of Rs.5.00, in case of hospitalization by myself or spouse
( New India Assurance is issuing separate ID s and Policies for Base & ST coverage, )
My mail ID
[protected]@rediffmail.com
Thanking You,
V.V.NAGESWARA RAO
AGM (Retd)
Central Bank of India
Vijayawada, AP

Sir/ madam,
My name is santhiraj Our family health insurance policy no
[protected] by the name of my wife Ditty Jacob has been expired on[protected]. As i was in quarentine for fourteen days due to primery covid 19 contact till last week. After that i have contacted to the concerned authority at our place cherthala national insurence office code is 576002 i came to know that not able to renew it after 30 days of expired date. This policy we have not yet avail no any claim till date. So kindly let us to renew the policy with all previous benefits.attached policy copy
Yours faithfully
Santhiraj. P. N
Mob. No [protected]