National Payments Corporation of India [NPCI] — complaint against bbps (bharat bill payment service is not reliable)

Address:

Raigad, Maharashtra, 402303

Dear sir/madam,
I was trying to pay my electricity bill through bbps using sbi net banking. My sb ac was debited by rs. 1090/- but bill was not paid and i have neither got any transaction ref. Number nor got any refund.

Transaction details :-
Msedcl consumer no.[protected]
Bil amount rs. 1090/-
Trn. Date:[protected]
Mob. No. Is [protected].
Ref no.in bank stetement: sb[protected]ig
Sbi sb ac no. Xxxxxx17377

While i was tried to register my complaint through bbps entering above mobile number and transaction date message comes that:-
No transaction found for this mobile number in given date range.

I have not got any trn. Ref. No. & there is no complaint can submit without trn ref. Number. And there is no any other way to submit complaint in this situation

There is not given any contact numbers or email id on bbps portal (Bbps on onlinesbi net banking page)

So bbps is not reliable.

Yours faithfully
Mrs tanuja a. Bhagwat
Mobile no. [protected] / [protected]
Email : [protected]@gmail.com / bhagwat. [protected]@ymail.com