NestAway Technologies Complaints & Reviews

I have been a tenant of nestaway for the past 6months. I am planning to move out on 06 June 2017. When I moved in on December 2016 the apartment was not painted, cleaned and none of the service has been done. Even I haven't got the key of the apartment. We cleaned the entire house ourselves and we only fitted the extra lock. And now I have schedule a move-out now they are charging me for the keys which they provided last month plus the maintenance/service charges which they haven't done when I moved in. There were many other issues. We lived 3 days without electricity and water and nestaway people didn't even mind to check the issue.

They are providing the worst service ever and charging money for the services which they haven't done in the first place.

Please check into the issue.

Thank you.

Dear,

This is to acknowledge that nestaway has a term in order to refund the security amount with in 7 workings days after you vacate the house,

I left their house by 23rd april 2017 since then i am following up with nestaway team but not bale to get my security refund.

This company is fraud
Nestaway owners - amarendra sahu, jitendra jagadev, smruti ranjan parida and deepak dhar

Nestaway team - karan arya ([protected]), prakhar ([protected]) who promised to get my security refund within 7 working days and it is also captured in the rent agreement but still not able to get my security.
Now its high time, this company is still in a chance to raise another rounds of funds form various investors - so i would request you to to not even give. A single penny to this company. Finally i am going to register a complaint to each and every website and social media to viral this out and even police station.
Hoping that may be nestaway owners can be active on this front while grabbing money form tenants and showing it to investors while marking it as their revenue.
It better to take a bowl and sit in fornt of a temple instead of snatching money form people and taking a opportunity to backstab.

Regards
Ayush
[protected]
Delhi

I moved out for more than one month (05/05/2017) and I am still waiting my security deposit refund (01/06/2017)
I have been calling them almost every day and the staff say that they will refund me in 3 days but nothing happens.
I have already sent a lot of e-mails but nobody answers. What is the problem with that company?

My bank details are updated.

Fraud company.

NestAway rental agreement says "If Licensee causes the damage due to reasons other than natural wear and tear, the Owner or its Authorized Representative shall be entitled to claim the damage from the Licensee". Electric shot circuit issues are considered as natural wear and tear and still we are being charged for the fan binding when we are clear that damage is not done by us. First they charged us for the visit and now for the service. I believe we should not pay the amount as fan was pretty old and due to shot circuit it damaged from inside. It took a week to get it fixed and we were not provided any help during that one week of time where we ended up with torture and difficulties in this hot summer in city.

Hi, i lived in ridge residency, noida from 4 apr 16 to 15 apr 17. After vacating the room, i havent received the refund amount which was supposed to be refunded within 5 days when leaving the accomodation. Please i need this money urgently and it is stuck with nestaway.

Prior to the renting the room, they promised that there is 500rs penalty for getting refund delayed and now there is no condition in this matter, whereas they charge and never waive off any fine charged while paying the rent.

Nesaway sucks.

I ihave stayed in a nestaway apartment for more than 6 months. My rent+deposit worth 21000 is stuck with Nestaway since almost 1st May, 2017. They always mention a 5 day refund policy everytime i call them, but don't initiate the payment ever.

They never forward the calls to their finance team, nor do they refund such a lumpsum amount. They charge you huge amounts for no reason and never even resolve your issues.

I still haven't gotten hold of the amount, which is rightfully mine.

I can't come up up with a better noun than "Fraud" to describe them.

Hello,

I left nestaway on march 2017, firstly i didnot received my amount within their time interval as per the policy. After that i received my amount but they didnot sent me my some amount saying it for utlity bill. I cleared my all dues with my roommates ealier only. I tried calling, mailing them eregularly but still they are not sending me my amount. The manager keep on saying that he will send but he donot and its more than 2 months. If they fine for late payment for rent shouldnt they do the same for this one also.

I shifted to a nestaway room on 28 March 2017and the property got off boarded on 18 April, and then I had to move out on 04 May 2017. They had 13, 000 rupees as security and they promised to transfer the security amount within 7-10 days. It has been 15 days already and the refund hasn't been initiated. On the top of it they did not let me use my credit points that I earned by referral program to waive off the sense less late rent charges, given that they did not provide me with working lights and I delayed the paying of rent for the same.
I am contacting Nestaway Customer care continuously for a week now and I am being promised my refund but I'm not getting my money back. It is against what they promised me- Refund within 7-10 days!
Such poor services they provide, they should also be charged for the problems that were caused to all the tenants due to sudden off boarding of property by the owner.

I raised multiple tickets and requests but still the company is least bothered. It's already been 48 hrs since I have raised the issue. But still these people keep on telling the matter will get resolved in 24 hrs. I couldn't be able to do Internal movement because of them. As my dashboard was showing wrong information. When I requested them to let me do the internal transfer first I will make payments afterwards as on weekends only we get time to shift. They still did not agreed. I am facing difficulties in my job because of these people. My co-tenant did not get the agreement yet and it is going to be a month after we moved in. I am not going to suggest anyone to go for nestaway, better use some other apps.

I am availing nestaway services the first time but the experience with them was so disappointing.
When I visit the room with area manager I saw on that on the same day that the bed was broken even I intimate manager as well to repair the bed before move-in.

Even I drop a request over portal regarding the same issue. They gave me the excuse that issue will resolve in very next day.Their SLA for the request is 48 hr. but still, I am facing the same problem after spending 72 hrs.

Guys Please don't trust their services, even I am not recommended to anyone for availing nestaway's services they are only making fool of their customers only money hunger you can say ...

Ticket number :252633

Hi,
Written communication regarding various issues like:
No key provided for almirah for safe keeping of valuables.

Highly defective washing machine being provides which have been repaired earlier, takes 3 hours minimum for a wash, now again needs to be repaired which will take approx 3.5k for which tentants have been asked to bear the repair costs.

Highly defective noise generating fan which worked for some months and finally stopped working and tenant is being asked to pay for repair and A/C doesnt cool either.

Sliding glass door of bathroom collapsed while closing it, faced servere injury due to glass pieces, being rushed to hospital, owner was informed.Had to leave for Egypt next day and get a mail from NesrAway executive stating that Owner had found the broken glass door on a surprise visit. Been 45 days, glass pieces not yet cleaned from bathroom even after owner's visit and several mails to NearAway executives. Now that I have returned back, I cant stay in a room where fan, A/c doesnt work in this hot summers, with glass pieces strewn all over the room and bathroom.

Complained to NesrAway executive about the unacceptable behavior of security guard washing his clothes in girls only NestAway premise, been asked to contact society sectretary with valid proofs against the security guard. NestAway executives are not even concerned regarding the safety of women tenants.
When raised issues, the exeutive replied taking his own sweet time that Tickets have not been raised by me. Had to tell him that without the tickets obviously I wont be escalating the issues, email has been changed so tickets can be seen with previous old id.

Even after telling about 4 5 employees that I would be coming back on 14th May, and to get atleast the glasses cleaned, no revert has been sent by any of the executives.

Have been a tentant with NestAway since 2016 March, but this much carelessness, insensitivity I have faced here only.

We have complained that our bathroom taps, shower, wash basin taps were not getting water. We have raised service request. They sent plumber and after checking he told that the problem is with the internal pipes. According to the service agreement any internal pipe problems should be repaired on cost of owner only. But they closed the service request without resolving it. After that we have raised the service request around 4, 5 times. Every time they have done the same. I pay the rent of Rs.6000 every month and i am not getting water in the bathroom taps since last 3, 4 months.

Without giving proper service they are collecting full rent from me since last 4 months. I want demand a penalty from the management for doing the same.

It is 25 days from the date i have moved out... but i didn't get refund amount. People are not picking up phone calls or either they are busy and saying they will call later which never happened bdw...
There is 800 extra cut is visible in payment section in Nestaway app. (AC charges), the point is i never had AC in my room.
Really dissappointed with the service quality.

As i was living in the nestaway property. I had left the property on 31st march. So i asked them to refund my security. So the said we will refund you in 2 days sometimes 3 days. Sometimes they said give us time. By giving them time its been more then a month, they didn't refund me back. I used to call them again and again and mail them again and again but in return no response from them. I want you to help me out from this. I will be very thankful to you. They also charge useless and worthless which is not meaningful.
Address where i was living in property of nestaway - plot no-11-12, sec-3 dwarka, delhi.

I rented a property through NestAway on 03.04.17 and cancelled it within 3 days because of various issues which were promised to be solved by them but were never solved. I vacated the property within 3 days (06.04.17) of the agreement. Due to which, they owe me Rs. 16133, 100% refund which they promised me on call but declined when I asked about it. The amount ended up to be Rs. 14401 after deductions. As per there policy they had to refund the amount to me within 7-10 days but It has been almost a month now and I’ve been chasing them every minute for the same amount. I’m a single working woman new in Bangalore with very little money in hand and I feel harassed and frustrated as a customer by them as even after constant chase and multiple warnings my issue has not been resolved. On top of that they have already deducted May’s rent which I specified them not to. Need help.

I had a visit scheduled today. The area manager called and confirmed the visit 3 hrs before the visit. When I reached the place, neither the area manager nor any of the existing tenants showed up. The area manager kept his phone busy and did not even answer the phone. After waiting for one hour he still did not​ come and just messaged to come the next day. This is so unprofessional on his part. This was really disappointing.

I am a house owner who had entered into Property management agreement for my house in Koramangala to with Nestaway and moved abroad. They have made a mess of my place in 4-5 months post my departure.

1. There was a water leakage which was not repaired by them and subsequent high water bill not paid which led to disconnection of my BWSSB connection.
2. More than half of my house is not occupied and there is no response from Nestway on requesting for explanation.

I have been sending them emails but no response. I am also not able to raise complaint through their Dashboard. I want Nestaway to pay the utility bills for my house and restore the BWSSB connection. Also if they are unable to manage my property and arrange for tenants I want them to hand over my property back ASAP after fixing the damages caused by them.

I am tenant of nestaway from 26 December 2016 to till date. There was an electricity bill due from month of October of amounts Rs. 2307. I have made complete payment and my share would be Rs.1072. I have requested to nestaway to refund the remaining amount on 20 March 2017. And the issue has not been resolved til date. I. e, 25 April 2017. They just send an auto-generated message.

In our flat current load distribution can not support 3 ac's at time, if we turn on 2 ac's at same time it will lead to auto cut of electricity to our flat.
We had a word with our society maintenance as per them electricity load needs to increased and which will be done by owner because owner needs to pay specific amount in terms of increasing load to any flat.

All the 3 rooms are occupied in our flat and in summers ac's will run in all three rooms so please ask owner to increase electricity load so that ac's can be used in coming summers.

But u fake people are not bothered

I rented a shared apartment from Nestaway in February 2017. They said that the electricity was to be paid separately and each tenant can partially pay his/her own bill. But a consolidated bill came instead, which had a pending amount of 10, 551 INR from previous tenants' usage. The nestaway team promised to pay the entire amount and split up the bill accordingly. But the team never made the payment and the line was disconnected. Their customer service is disgusting. They do not call their customers back. They are rude and unhelpful. Totally disgusted with their services. DO NOT OPT FOR NESTAWAY. It's a fraud company.