NestAway Technologies Complaints & Reviews

As per the rule of nestaway, new tenant can raise ticket for cleaning and plumbing services for free but I got cheated saying that u signed the agreement in which its specified that cleaning has been done before u moved in (NO SUCH CLAUSE SPECIFIED IN AGREEMENT). Mattress was spoiled but was not replaced. NO water in apartment, raised a ticket but NO ACTIONS TAKEN. Worst services (if they provide :/ )

Apartment- DSR- Fairmount
Area- Bellandur

It has been almost a month now, had cancelled my booking but still haven't received my money back. I've been raising and esclating service requets from the 22nd nov and which i just get a reply that money will be refunded within 2-3 days. At a point even the customer care was not responding when i had been calling almot 5 times a days after which i directly contacted the pune office of nestaway where i was asked to raise another request and after i explained them the amount of time i had wasted on raising requests they said they would look into the matter and inform me which didn't happen. I had almost given up on recieving my money when a promotional call was made to me and i explained my situation after which the executive told me he would respond within 30 minutes which turned into 5 long hours and i finally called back, another executive picked the call explained him everything again from scratch to which he promised and assured me i would receive the refund before tuesday i. E 20th dec.

Well this is not the first problem with refund i faced from nestaway. When i was making the booking i was debited twice, a transaction failed but later money was debited to nestaway. Initially i was informed by the area manager indirectly that it would be refunded in a day or two. But it didn't happen. Then i contacted the customer care who asked me to raise a duplicate payment request and did the same for me. After that nestaway told me, acknowledging the fact that 2 payments were made, that duplicate would be refunded within 7-10 days. This was refunded.

Further i would also like to mention that when i somehow met the area manager and told him my problem on booking refund he straightaway said refund has been made and the duplicate payment was not nestaways concern and i should contact my bank. To which i told him it is nestaway's concern because they have acknowledged the fact that they have received two payments and i have an email regarding this from nestaway. To which he took my contact number and told me he would get back to me in sometime from the office directly. Even that didn't happen.

I am a Tenant in one of the houses provided by the Nestaway, while paying out the rent they earlier provided a 20% promo code to be used while paying the rent, i received a onscreen message saying code is successfully applied. But when crosschecked with next away team the ask me to wait till they are checking in the system.i waited till 5 dec after which i was fined for Rs500 till 10-dec-2016
i was being told by the one of the team member to wait till 10 however ther was no response from the company side.After waiting too much i payed the rent on 10-dec-2016 because after 10 i will be fined for 200 daily till 15-dec-2016.They asked me for the confirmation email saying acceptance of promo code, when i asked the other tenant they also not recieve any .
when i asked to waive of the extra money thats is 2000 and 500 they said its not possible because ive already maid the payment.
Highly dissatisfied by the Company's customer support.

First, without prior information, the new area manager just come to the flat with tenants. I understand that we do receive a message from nestaway for a visit, but he can atleast give a call to any o[censored]s before coming to the flat so that we can take appropriate action even if we are not available. We informed the same to the previous area manager, and with him, we never faced such problem. Also, if something goes missing in our absence while he has visited with a tenant, we are not responsible in this case.

Second, even if a tenant has come for a visit, area manger just shows the room and don't even let us discuss the overall expenses with the tenant before moving in. We don't want that after she moves in, we face any further any consequences regarding the expenses as every expense is shared between all o[censored]s. Nothing is for free here, not even wifi, as wifi connection is on my name and not on nestaway's.

Third, one of our friend came to our address to see both of the flats and she was willing to book the room in the flat opposite to ours, she tried a lot to book the room via nestaway app, but she was unable to do so. We requested new area manager to not let anyone else book the room as our friend was willing to book the complete room, but he ignored our request and also did not help at all in resolving the issue of not able to book the room. He just got the room booked and blamed us for not giving any contact number. I mean, this is really unacceptable that he just ignored our request. I am sure, if previous area manager would have been here, he would have listened to us and helped us resolve the problem as soon as possible like before so that she could book the room.

Fourth, we don't want a tenant whose male friend/boyfriend visit frequently to our flat, especially after 8 pm. We faced this problem with our previous flatmate and we have also informed owner the same. If such incident occurs again, we will simply ask the new tenant to empty flat or else we will move out as we will not tolerate this issue again and the owner has also agreed with our point.

I have moved in to 204 sai kishore residency, puppalaguda on 18/11/2016. There was an issue between apartment asociation and a girl residing in 203 flat just before i moved in.

That girl has brought a friend (Who behaved very rude with watchmen it seems) who had a fight with the watchmen of the apartment. The apartment asociation has asked owner to come and discuss/solve this issue.

Apparently owner hasn't show up even after few days of that issue. All of this happened before my move in. And once i moved in apartment asociation was angry that the owner didnt even show up when called but filling the apartments hence asociation has cut my water supply from 18/21/2016.

From three days i had to stay with my reatives even after paying in full to
Nest away.

If a girl living in 203 has created a nuisance, how is it justified to stop water supply to 204?

Representative raghava is trying to help me on this case but it doesn't seem to be moving anywhere. I am not able to speak with owner directly. Only hr representative will speak with owners it seems.

But hr person vikram doesn't want to be disturbed by tenants it seems. So this issue really is not getting solved.

Owner is not speaking with asociation. Only hr will speak with owner but hr doesn't want to be disturbed by tenants. And asociation is not going to provide water unless owner comes and speak with them.

P. S owner just lives 100mts away from the apartment but is not ready to come to apartment to solve the issue.

I have taken sharing room at rent through nestaway. From the past may days I was asking details about the owner and asking signature of the owner on the rent receipt which I had to submit for the Income tax benefit under House rent allowance. They provided the rental agreement which had some sign with no name under it and took many signatures of mine on various papers. On the first page of rental agreement the owner mentioned is "A Suhasini" but when I asked for the rent receipts, they told me that they cannot provide the signed copy of the receipts and the system generated receipts of online payment can be downloaded from my account. When I downloaded the receipts, the owner name mentioned on it is " Kalavathy". On asking who the owner is they are not able to provide the details and not helping properly. I am highly fed up of these things. They are just not helping and only automatically deducting the rent from my bank account. Indirectly they are faking the documents and fooling the consumer. I am highly frustrated, earlier also I have faced many problems. Please look into the matter. I am attaching the screenshots of the rent receipt and rental agreement showing the two different owner names and the page showing the sign of owner which is not clear whose signature it is as below it the name is not mentioned. I need strict action against them and compensation for this mental pain.

I have booked a room in nestaway but they didn't provide me that again when i was asking to provide room then they told me give next month payment but after then also they didn't provide me room. When i was asking for money they told its your fault. Even i didn't checked in room due to nestaway they are not refunding money can you suggest me.
Which product they are providing i didn't use single day then why they are not returning my money. Even i don't have sign any bond and agreement or submit any document and even i don't no policy, but they are saying about policy, due to policy you will not get single rupees.

My details is
Name =vivek kumar sah
Mobile no= [protected]
Booking reference id : ejfuztzkxdyh3i

Invoice no=nvkxffzq5drn7a and 42csulaf2v5emqy and ejfuztzkxdyh3i

I stayed with nest away rented house (flat no. 115, lakshmi venkataswra nilaya, channasandra, bangalore) from 1 june 2016 to 3rd october 2016.

Despite multiple calls to customer care and raising service tickets, i have not got my refund back.

Infact my ticket was closed with out any verification.
When i call cc, instead for giving the reason why the request was closed, they mention what is updated in the portal, which is always confusing and misleading.

As per the payment status, i paid security deposit of 22000, out of 11000 has been deducted since i did not complete lock in period of 6 months which is valid but the complete rent of october is also charged which is not valid.

As per the policy, i have paid 10 days notice, which was updated in the portal.

Considering that only the rent of 3 days should be deducted from the security deposit.

Please help in refunding the remaining amount.

Thanks
Shiju nair
[protected]

I was supposed to get rs.26250/- rent for the month of august but i received only rs.21875/-. When i raised a complaint with the zonal manager and clearance team they provided me an excuse as there are some pending transactions because of the non-payment from tenants. When i said as per the agreement nest away should credit the amount to the owner irrespective of the tenants paying the rent to nest away, they said that the balance amount will be credited in the september month rent which didn't happen till now. Whenever i call the excuse is there are some 47 lakhs transactions pending and the issue is raised to the ceo. Who cares about all that nest away is charging 12.5% as the service fee and they are not even providing 1% of the service. Very bad and pathetic service. It looks like it is a big time scam that is going on

This was the worst experience with regards to moving into an apartment through nestaway... Date of incident 12 th oct 2016 onwards.
1. Apartment not cleaned inside & overall outside.
2. No water supply in the bathrooms.
3. No representatives answers the call (Were very much available during the payment formalities-booking).
4. No watchman (Security).

Charges rent /late fees/ac rentals as &when wanted. No support from CRM or cutomer care. Nobody replies to the email / messages or calls. Their are so many issues happening and anybody calls us saying from nestaway and talks neusamce, I'm guessing their system and the database is not safe. I'd appreciate if some strict actions are taken against them.And somehow the money that they have drawn from customers other than the rent should be returned. I can show the complaints from consumers as well.
The person is Mr. Karan Arya that I have been trying to contact this guy tells himself from the operations team whereas when searched on Linkedin is from CRM. I'd appreciate if this company is taken down since it had made a mess in the first place and then is a fraud since after taking the security deposit it adds enumerous charges at last without notifying and then easily tongs back that its mentioned on their databse.

https://www.linkedin.com/in/karan-arya-624a8281?authType=NAME_SEARCH&authToken=b...⇄

https://www.facebook.com/nestawaycomplaints/

https://www.facebook.com/nestawayhomes

https://www.quora.com/What-is-it-like-to-stay-at-a-NestAway-property

Hello Nestaway,

On 3 October in ticket number SR No.129513 .I requested for hosting my brother with the specified date.

In ticket : SR No.129513 . I clearly got permission from Nestaway stating : you can host your brother with your co tenants' approval (nowhere permission from OWNER is written in policies as well as in support ticket).

Owner repeatedly came into the house and asked caretaker to not to allow host to enter in the property.

No tenant protection or safeguard system is in place so that we could had stopped the same.

Again when I raised the request against the harassment being suffered in ticket number : SR No.132247 . Nestaway clearly dropped us stating : Regret to inform we have not received necessary permission to allow host stay in the house. Hence I will be unable to process your request.

Q ) Why this permission was not taken earlier?
Q) Why there is no specific help provided to tenants who is being get exploited?
Q) Why policies are broken from your end?
Q) Why your advertisement say no owner will be coming in midnight or everyday when same is happening under your roof?
Q) Who will pay for the mental disturbance due to abusive slangs used against us?

Even after paying almost 48000, if I have to go through this much of pain its worthless and pointless to continue with Nestaway.

Kindly initiate my whole refund or help me in finding another home, so that I can move out .Otherwise I have to lodge this complaint in consumer complaints System of India.

This is total harassment of policies and the services Nestaway provides to their tenants.

Regards
Praveen Joshi

Many times I have raised issues and ticket also but no response from your side...as same we are working on it..they have not returned the security..still asking for the next month rent ...they have added extra charges first they said it was tech fault they resolve it..but still it is pending..they didn't provided amenities what they promised to me.if they we call them they ask first raise Tt if ticket is raised they so politely ask for additional time n than our issues will be thrown in dustbin.

Its been 15 days of moving out from Nestaway accommodations and still I haven't received the security. The concern has been shared to Karan (Employee of Nestaway). i have been regularly following up for the money. If this is the attitude in returning the money, then i shall never refer anyone to reside in Nestaway. I am seriously facing problem in residing to a different place as my money is stuck and I cant pay to them. Its a request to please adhere to the request.

Ticket no. 107058. Apartment was vacated on 7th august. Today it's 14th september and still i am waiting for them to refund the security deposit. Multiple phone calls, emails, service request tickets have been made in between but to no avail. They have one standard dialogue that the refund has been initiated and it would get credited in the next 4-5 working days. This is going on since last 1 month.

During the stay, there were lots of problems. Even after vacating i am facing issues. Completely fraud company and full of people who specialize in blatant lying.

Point 1 : Nestaway people do not complete formalities before moving in people

i stayed with nestaway for 3 months. In 3 months, nestaway did not provide us cards. has given agreements after 1 month(after many reminders). Till the time we moved out, nestaway havent completed move-in form.

point 2: They do not care about poeple staying in their homes

Knowing nestaway is illegal, they should at east talk to community and make sure nothing goes wrong to their customers. but, nestaway on other hand says "Tell to poeple that you are bunch of friends staying together. Do not use nestaway name"

point 3: Awful communication system

The house is offborded 1 month before. communication is not done with Tenants

finance team doesnt know about the offboard issue and refunded 1/3 of the money

its been 2 weeks since we raised alarm to return our money. still, no progress (we are calling everyday)

Hello every one this is to bring to every ones notice that nestaway is a fraud and their services are pathetic to say the least. The whole experience of signing up my property in a posh location was pathetic . I had to visit their office 5 times and was made to wait for hours together.
Finally when the agreement was signed they took ages to fill it up and my tenants also had a very bad experience with this company.

Their concept is not workable and their customer service becomes active after a 100 phone calls and mails. And none of their executives have time to pick up calls and and very rude.

Only after 10 days we moved to nestaway flat we got notification to pay internet bill . We paid it but after 16th of August internet stopped working we called nestaway they told us to call Hathway then we talk to Hathway and we came to know that bill is not been paid by nestaway. So we raised a ticket regarding this issue and called them atleast 20 times but they never tried to do anything. Now after 9 days without internet I want my money back but nestaway is not doing so neither it is paying my bill to hathway . It is SCAM and now we all flat mate going to take legal action against nestaway . Please some one tell me what should I do to.

Dear sir,

I have rented a property from nestway on 10th may 2016 and had paid rs. 3000/- as advance to its local representative mr nirdesh kumar. I am following this matter with their, local team, mr. Nirdesh kumar and mr. Saurabh aggrawal. I have even written to their ho regarding the same but to no avail.

This matter is pending from last four months without any resolution.

Today two people from nestways recovery team visited my flat and asked to pay rs. 26000/- in cash or vacate the flat. When i showed them the proof of my rs 3000/- advance to them. They persisted to pay them rs 23000/- in cash without any receipt or proof. They even did not showed their id cards.

Thanks & regards,
Nilesh kumar
E-mail: [protected]@yahoo.com
Mob no: [protected]

Last month i booked a house for my family in nestaway (providers of rented homes in bangalore) and paid the whole deposit.
I was supposed to move in that house on 31st of the july, 2016. meanwhile on 29th july i called the area manager of the aforesaid house for a visit before my move in but he didn't picked up my call. then i call their customer care and ask them to schedule a visit for that house but they were unable to do so.
On the moving date i got a call from nestaway that somebody is already living there and they won't be providing that house.
I asked them to provide an another house in the same location and they came up with a house with 1 bathroom with small size bedroom which was not expected.
Now they are making continuous mails and msg regarding rent payable for the month end july, 2016.
Neither they are refunding the money nor providing a proper house to live.
I'm a family guy living with old parents it's not possible for me to make them travel on a frequent note.