Netmeds Complaints & Reviews

Hello team, I paid for netmeds online consultation on 9 September 2022 at 11:08 pm. It is been 4 days that I didn't get any proper response from doctor's side whereas netmeds advertise that doctor will respond within 30 minutes. Initially I mailed them for resolution but instead of rectifying issue they abruptly changed my doctor whom I never paid for. I again mailed them to rectify this issue. They multiple times sent me same reply asking...

I recently ordered few medicines from netmeds and opted for the online payment option via UPI. The money has been debited from my account but the order is not placed. Kindly look at the matter as soon as possible.

Dear Team,
I ordered medicines from netmeds on 05/09/22 via prepaid payment having order number is[protected]A
I have had the worst experiences this time and now. Your app is the worst. No updates as to what’s going on. Today almost 5 days no medicines. The customer support giving vague reasons for not dispatching the order. Your team is useless. I require medicine for My MOM. Now I want to cancel my order cancellation request no. [protected] due to delay delivery, I require this medicine on urgent basis so that order from other good site & but Still time order on your app not cancelled from your end & also said that refund will be initiate in 48 hours . netmeds already used our money from last 5 days & need 2 more day for refund

Bad Service doesn't care for life of customers

Hi Escalation Team,

Based on the promised delivery date, I ordered medicines from Netmeds for my Son's sports injury on 6th Sept 2022. From next day onwards, daily I called Customer care and requested them to deliver with high priority or I will cancel the order, but Netmeds insisted not to proceed with the cancellation they will delivery with in 24 hrs. "Every time, they assured me with in 24 hrs. your medicines will be delivered...

Hi,
My Money got deducted but there is no order showing up in Orders corner in Netmeds APP.
Looks like this is some kind of Scam from Netmeds to fool people.

Pls check on this transaction ID:T2209101405057181860243
Amount debited: Rs. 1861

Kindly take quick action.

The refund above mentions order is not reflect in my account i had many complaints but there is no any response given

Please disabled Deactivate netmeds sms and mail
in my number: [protected]

I have never seen this worst service before. on the next day when I talked with customer care, they responded like your money is not reflected in our account it will take 24 to 48 hours, I was like really in UPI it takes this long? n after since that day its been my routine to talk to customer care and listen to only one thing " wait 24 to 48 hours" from every customer care executive. and now after 5 days they just told me to wait 24-48 hours and then after we going to process which takes more than 7-9 days. so the main issue is they are selling medicines online n then also they are completely unprofessional. i never recommend this to someone.

Netmeds order[protected]A has been placed successfully.
This is Shaikh HM

My registered mobile number is [protected] and email ID is [protected]@gmail.com

Above order was placed by me as on 24th aug 2022.
Order was split in 2 part and part 1/2 was delivered at my place. But part 2/2 is still not delivered.

I was contact to customer care multiple times. I was raised my issue...

I cancelled my prepaid order no.[protected]P on 23/08/22.
Still I didn't get refund of Rs5589.65.

Please do the needful for refund.

I have returned few medicines to Netmeds and the have accepted it, it’s been more than 2 months i have not received my refund yet. Everytime the raise a new ticket and says my refund has been initiated but i have not received it yet.
After so many followups the have send me a screenshot of refund initiation and even in that screenshot Everytime payment got failed and active one was in pending ( for that also its been 10 days and...

I placed an order[protected]A) on 20th August 2022 for a bunch of Medicines. Out of this, one medicine Laregab NT is removed at their end citing unavailability. It has been more than two weeks (as of 02/09/2022), I am yet to receive the refund for the same.

I have been chasing almost every day through email/phone to their customer executive, but have not got any proper reply from them. Each time, they ask me to wait for 24 hours.

I paid the money for the above order through UPI. As per their policy, I should have received the refund within 48 hours. But, it has been more than 2 weeks.

Respected All,
Greetings of the day to you.!

I would like to inform you that I have over charged with the product price and very near to expiry product (Duphalac syrup) sent to me in the above-mentioned order id[protected]A. I already requested the Netmeds team to cancel the order but today i.e., 01/09/2022 it was delivered to me without my consent. When I open the packet comes from Netmeds I have noticed that...

I ordered medicines on 1 sept ( today) but order got declined and amount for the same got deducted from my account. I ordered medicines 2 times from netmeds but there is no problem previously.

Netmeds is not able to deliver medicine, they assign services to qwik courier, they are cheaters

Sir I am a netmads coustomers my shop name is shree karni medical and equipment center and DL no. Is[protected] sir today I received my order Then when I was getting his items, some of my items were missing.which is like this. 1 defcort 6mg 2 defcort 1mg 3 . Cyra D capsule. 4.thyronorm 50mcg

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24 to 36 business hours.
_________________________________________________________
Against this complaint, your representative on 26 th July, asked to send photographs of wrongly sent medicines.
On 27th July photographs of the medicines etc.were shared and your representative collected...

I have done my payment from gpay. 31 august 2022 on 11.40 am please intitate my refund to my account I have to buy this drop urgently.

I have ordered(prepaid order) two eye drops on 24/08/2022. Estimated delivery date was 28-29 August...But till now it is not delivered to me..It is an important medicine for my eyes.As a result I am suffering much.It is neglegence from netmeds which is a gross violation of public health. Now in this circumstances I am forced to complain against NETMEDS & want highest compensation as framed by Indian Law for harrasment & worsening my eyes.

Hi,
My order has been delayed and has exceeded the timelines of delivery and inspire of multiple follow ups, the status of the delivery hasn’t moved an inch from the date the order was booked. I had called customer care multiple times and they assured a 24 hours for providing a resolution and expediting the delivery, however the status is still the same .
I doubt customer grievances are being takes seriously or calling and reporting the customer care is of any avail. I am attaching the snapshot of the order status.