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Netmeds Complaints & Reviews

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Last updated Nov 17, 2023
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S
Sid kadam
Sep 13, 2022
Sep 15, 2022
This thread was updated on Sep 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding refund of online consultation

Website:www.netmeds.com

Hello team, I paid for netmeds online consultation on 9 September 2022 at 11:08 pm. It is been 4 days that I didn't get any proper response from doctor's side whereas netmeds advertise that doctor will respond within 30 minutes. Initially I mailed them for resolution but instead of rectifying issue they abruptly changed my doctor whom I never paid for. I again mailed them to rectify this issue. They multiple times sent me same reply asking...
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Shr.addha
from Haldwani, Uttarakhand
Sep 12, 2022
Sep 15, 2022
This thread was updated on Sep 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Address:Nainital, Uttarakhand

I recently ordered few medicines from netmeds and opted for the online payment option via UPI. The money has been debited from my account but the order is not placed. Kindly look at the matter as soon as possible.
+1 photos
Oct 21, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2022
Netmeds Customer Care's response
Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!
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    S
    SachinKumar1304
    from Faridabad, Haryana
    Sep 12, 2022
    Sep 14, 2022
    This thread was updated on Sep 14, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Dear Team,
    I ordered medicines from netmeds on 05/09/22 via prepaid payment having order number is[protected]A
    I have had the worst experiences this time and now. Your app is the worst. No updates as to what’s going on. Today almost 5 days no medicines. The customer support giving vague reasons for not dispatching the order. Your team is useless. I require medicine for My MOM. Now I want to cancel my order cancellation request no. [protected] due to delay delivery, I require this medicine on urgent basis so that order from other good site & but Still time order on your app not cancelled from your end & also said that refund will be initiate in 48 hours . netmeds already used our money from last 5 days & need 2 more day for refund

    Bad Service doesn't care for life of customers
    Oct 15, 2022
    Complaint marked as Resolved 
    Netmeds customer support has been notified about the posted complaint.
    Verified Support
    Sep 14, 2022
    Netmeds Customer Care's response
    Dear Customer,

    Sorry for the inconvenience.

    We see that the refund has been initiated for the shared order Id. It will be reflected in your original mode of payment within 1-9 working days. We will surely take the necessary steps for the betterment of our services.

    Looking forward to serve you in a better manner soon.

    Regards,
    Netmeds Team!
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      Isingh11
      from Mysore, Karnataka
      Sep 12, 2022
      Sep 14, 2022
      This thread was updated on Sep 14, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Delay in Delivering medicines

      Hi Escalation Team,

      Based on the promised delivery date, I ordered medicines from Netmeds for my Son's sports injury on 6th Sept 2022. From next day onwards, daily I called Customer care and requested them to deliver with high priority or I will cancel the order, but Netmeds insisted not to proceed with the cancellation they will delivery with in 24 hrs. "Every time, they assured me with in 24 hrs. your medicines will be delivered...
      +1 photos
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      Nishuk27
      from Pune, Maharashtra
      Sep 10, 2022
      Sep 12, 2022
      This thread was updated on Sep 12, 2022
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      Hi,
      My Money got deducted but there is no order showing up in Orders corner in Netmeds APP.
      Looks like this is some kind of Scam from Netmeds to fool people.

      Pls check on this transaction ID:T2209101405057181860243
      Amount debited: Rs. 1861

      Kindly take quick action.
      Netmeds customer support has been notified about the posted complaint.
      Dear Customer,

      We apologize for the inconvenience caused.

      Please write to us at [protected]@netmeds.com sharing the registered email Id and a screenshot of payment debited transaction details.

      Looking forward to your email.

      Regards,
      Netmeds Team!
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        A
        Aman Kumar Garg
        Sep 8, 2022
        Sep 12, 2022
        This thread was updated on Sep 12, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        The refund above mentions order is not reflect in my account i had many complaints but there is no any response given
        Oct 16, 2022
        Complaint marked as Resolved 
        Netmeds customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2022
        Netmeds Customer Care's response
        Dear Aman,

        Sorry for the inconvenience.

        We see that the refund has been initiated for the order to you. We have attached the refund transaction detail for your reference.

        Looking forward to serve you in a better manner soon.

        Regards,
        Netmeds Team!

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          AMIT RAMANUJ
          Sep 7, 2022
          Sep 12, 2022
          This thread was updated on Sep 12, 2022
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Please disabled Deactivate netmeds sms and mail
          in my number: [protected]
          Oct 22, 2022
          Complaint marked as Resolved 
          Netmeds customer support has been notified about the posted complaint.
          Sep 07, 2022
          Updated by AMIT RAMANUJ
          Please disabled Deactivate netmeds sms and mail
          in my number: [protected]
          Verified Support
          Sep 12, 2022
          Netmeds Customer Care's response
          Dear Customer,

          Sorry for the inconvenience.

          We will get your mobile numbers unsubscribed from our promotional list. While any inconvenience caused is deeply regretted.

          Regards,
          Netmeds Team!
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            Z
            zak momin
            from Ahmedabad, Gujarat
            Sep 3, 2022
            Sep 6, 2022
            This thread was updated on Sep 6, 2022
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            Address:amighar , street -7, tokershah pole raikhad

            I have never seen this worst service before. on the next day when I talked with customer care, they responded like your money is not reflected in our account it will take 24 to 48 hours, I was like really in UPI it takes this long? n after since that day its been my routine to talk to customer care and listen to only one thing " wait 24 to 48 hours" from every customer care executive. and now after 5 days they just told me to wait 24-48 hours and then after we going to process which takes more than 7-9 days. so the main issue is they are selling medicines online n then also they are completely unprofessional. i never recommend this to someone.
            Netmeds customer support has been notified about the posted complaint.
            Verified Support
            Sep 05, 2022
            Netmeds Customer Care's response
            "Dear Customer,

            We apologize for the inconvenience caused.

            Please write to us at [protected]@netmeds.com sharing the order and payment debit transaction details.

            Looking forward to your email.

            Regards,
            Netmeds Team!"
            Sep 06, 2022
            Updated by zak momin
            I already talked more than 4 times with your customer care executives and right now I don't understand what exactly going on. have you ever sent back refund money to any customer before? I think your company doesn't deserve to sell medicines online. can you able to share the exact cause for this issue?
            the main thing is once customer side payment got successful from that time only it all about customer problems that have done something wrong so the customer has to do all things to receive their own money ..

            please share those numbers as well in which nobody claims their money and u got those funds as a piece of cake ..
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              S
              Sana Haidarali Shaikh
              from New Delhi, Delhi
              Sep 3, 2022
              Sep 5, 2022
              This thread was updated on Sep 5, 2022
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Misguide and delay in essential products

              Address:TALASARI Sutar pada,TAL .TALASARI, DIST.PALGHAR

              Netmeds order[protected]A has been placed successfully.
              This is Shaikh HM

              My registered mobile number is [protected] and email ID is [protected]@gmail.com

              Above order was placed by me as on 24th aug 2022.
              Order was split in 2 part and part 1/2 was delivered at my place. But part 2/2 is still not delivered.

              I was contact to customer care multiple times. I was raised my issue...
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              romita jaiswal
              from Vadodara, Gujarat
              Sep 2, 2022
              Sep 5, 2022
              This thread was updated on Sep 5, 2022
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              I cancelled my prepaid order no.[protected]P on 23/08/22.
              Still I didn't get refund of Rs5589.65.

              Please do the needful for refund.
              Netmeds customer support has been notified about the posted complaint.
              Dear Customer,

              We apologize for the inconvenience caused.

              Please write to us at [protected]@netmeds.com sharing the order details.

              Looking forward to your email.

              Regards,
              Netmeds Team!
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                2
                29.alkasingh
                Sep 2, 2022
                Sep 10, 2022
                This thread was updated on Sep 10, 2022
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                Refund for returned medicines

                I have returned few medicines to Netmeds and the have accepted it, it’s been more than 2 months i have not received my refund yet. Everytime the raise a new ticket and says my refund has been initiated but i have not received it yet.
                After so many followups the have send me a screenshot of refund initiation and even in that screenshot Everytime payment got failed and active one was in pending ( for that also its been 10 days and...
                +5 photos
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                Tapano Kumar Hotta
                from Gingee, Tamil Nadu
                Sep 2, 2022
                Sep 5, 2022
                This thread was updated on Sep 5, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Address:Vellore, Tamil Nadu

                I placed an order[protected]A) on 20th August 2022 for a bunch of Medicines. Out of this, one medicine Laregab NT is removed at their end citing unavailability. It has been more than two weeks (as of 02/09/2022), I am yet to receive the refund for the same.

                I have been chasing almost every day through email/phone to their customer executive, but have not got any proper reply from them. Each time, they ask me to wait for 24 hours.

                I paid the money for the above order through UPI. As per their policy, I should have received the refund within 48 hours. But, it has been more than 2 weeks.
                Oct 23, 2022
                Complaint marked as Resolved 
                Netmeds customer support has been notified about the posted complaint.
                Verified Support
                Sep 05, 2022
                Netmeds Customer Care's response
                Dear Customer,

                Sorry for the inconvenience.

                We see that the refund has been initiated and the refund transaction has been attached for your reference. We will surely take the necessary steps for the betterment of our services.

                Looking forward to serve you in a better manner soon.

                Regards,
                Netmeds Team!

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                  raheelkhan
                  from Delhi, Delhi
                  Sep 1, 2022
                  Sep 5, 2022
                  This thread was updated on Sep 5, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Complaint against Order ID 16618606009043298A and Refund of Rs 420.42

                  Respected All,
                  Greetings of the day to you.!

                  I would like to inform you that I have over charged with the product price and very near to expiry product (Duphalac syrup) sent to me in the above-mentioned order id[protected]A. I already requested the Netmeds team to cancel the order but today i.e., 01/09/2022 it was delivered to me without my consent. When I open the packet comes from Netmeds I have noticed that...
                  +4 photos
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                  Peri bhumika
                  from Hyderabad, Telangana
                  Sep 1, 2022
                  Sep 2, 2022
                  This thread was updated on Sep 2, 2022
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                  I ordered medicines on 1 sept ( today) but order got declined and amount for the same got deducted from my account. I ordered medicines 2 times from netmeds but there is no problem previously.
                  Netmeds customer support has been notified about the posted complaint.
                  Dear Peri,

                  We apologize for the inconvenience caused.

                  Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

                  Looking forward to your email.

                  Regards,
                  Netmeds Team!
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                    S
                    Srinivas@5246465
                    from Ahmedabad, Gujarat
                    Aug 31, 2022
                    Sep 5, 2022
                    This thread was updated on Sep 5, 2022
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Netmeds is not able to deliver medicine, they assign services to qwik courier, they are cheaters
                    +1 photos
                    Oct 16, 2022
                    Complaint marked as Resolved 
                    Netmeds customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 05, 2022
                    Netmeds Customer Care's response
                    Dear Srinivas,

                    Sorry for the inconvenience.

                    We see that the order has been returned and a refund has been initiated for the same. We will surely take the necessary steps for the betterment of our services.

                    Looking forward to serve you in a better manner soon.

                    Regards,
                    Netmeds Team!
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                      D
                      Durga Dan
                      Aug 31, 2022
                      Sep 5, 2022
                      This thread was updated on Sep 5, 2022
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Address:Opp.karni community hospital ke pass deshnoke district bikaner

                      Sir I am a netmads coustomers my shop name is shree karni medical and equipment center and DL no. Is[protected] sir today I received my order Then when I was getting his items, some of my items were missing.which is like this. 1 defcort 6mg 2 defcort 1mg 3 . Cyra D capsule. 4.thyronorm 50mcg
                      Oct 8, 2022
                      Complaint marked as Resolved 
                      Netmeds customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 05, 2022
                      Netmeds Customer Care's response
                      Hi Durga,

                      We apologize for the inconvenience caused.

                      Please write to us at [protected]@netmeds.com sharing the order details.

                      Looking forward to your email.

                      Regards,
                      Netmeds Team!
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                        lalwani04
                        Aug 31, 2022
                        Sep 6, 2022
                        This thread was updated on Sep 6, 2022
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Replacement of wrongly sent medicines

                        A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24 to 36 business hours.
                        _________________________________________________________
                        Against this complaint, your representative on 26 th July, asked to send photographs of wrongly sent medicines.
                        On 27th July photographs of the medicines etc.were shared and your representative collected...
                        +3 photos
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                        Vishesh18062005
                        Aug 31, 2022
                        Sep 1, 2022
                        This thread was updated on Sep 1, 2022
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        I have done my payment from gpay. 31 august 2022 on 11.40 am please intitate my refund to my account I have to buy this drop urgently.
                        +1 photos
                        Oct 18, 2022
                        Complaint marked as Resolved 
                        Netmeds customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 01, 2022
                        Netmeds Customer Care's response
                        Dear Customer,

                        We apologize for the inconvenience caused.

                        Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

                        Looking forward to your email.

                        Regards,
                        Netmeds Team!
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                          K
                          kuchinu
                          Aug 30, 2022
                          Sep 1, 2022
                          This thread was updated on Sep 1, 2022
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I have ordered(prepaid order) two eye drops on 24/08/2022. Estimated delivery date was 28-29 August...But till now it is not delivered to me..It is an important medicine for my eyes.As a result I am suffering much.It is neglegence from netmeds which is a gross violation of public health. Now in this circumstances I am forced to complain against NETMEDS & want highest compensation as framed by Indian Law for harrasment & worsening my eyes.
                          +2 photos
                          Oct 30, 2022
                          Complaint marked as Resolved 
                          Netmeds customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 01, 2022
                          Netmeds Customer Care's response
                          Dear Customer,

                          We regret to inform you that your order[protected]A has been returned as undelivered by the courier.
                          We will re-ship it or refund your purchase price in full, whichever you prefer.
                          Please reply and let us know how to proceed further.

                          Regards,
                          Netmeds Team!
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                            M
                            from Bengaluru, Karnataka
                            Aug 29, 2022
                            Sep 1, 2022
                            This thread was updated on Sep 1, 2022
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            Hi,
                            My order has been delayed and has exceeded the timelines of delivery and inspire of multiple follow ups, the status of the delivery hasn’t moved an inch from the date the order was booked. I had called customer care multiple times and they assured a 24 hours for providing a resolution and expediting the delivery, however the status is still the same .
                            I doubt customer grievances are being takes seriously or calling and reporting the customer care is of any avail. I am attaching the snapshot of the order status.
                            +1 photos
                            Oct 6, 2022
                            Complaint marked as Resolved 
                            Netmeds customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 01, 2022
                            Netmeds Customer Care's response
                            Dear Customer,

                            We apologize for the inconvenience caused.

                            Please write to us at [protected]@netmeds.com sharing the order details.

                            Looking forward to your email.

                            Regards,
                            Netmeds Team!
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