Netmeds Complaints & Reviews

I tried to place an order on March 2, 2023. My amount got deducted but the order was not placed. I was asked to wait for 24-48 hours for the refund. And now it's been 4 days I haven't received my money. I tried to reach so many customer care agents, but no one could help me except saying to get refund within 48 hours.

May I know what kind of service are you providing? Or is this a type of scam? This is my worst experience ever faced where my money got deducted but the system has no information about it.

On Feb 28th i ordered for few tablets and paid through netbanking. Rs. 491 was debited. But till date i dont see either refund or order placed.

requesting Netmeds to action on this.

I reached their customercare through portal they said it will be sorted out but it is more than 5 days.

I had placed the order on 12th February but due to delay on delivery by Netmeds I had to cancel the order. Hence I was told that my refund has been initiated on 23rd February but I have not received my refund till date .
It is so frustrating that I have to call their customer support everyday still they don't help me at all.
Kingly help me get my money back as soon as possible.

I placed an order in NetMeds on 16th February for the below 2 medicines. It was supposed to be delivered to me the next day - 17th February.\

Oxetol 300mg [For treating my epilipsey condition] and another medicine. It is been 6 days and i didnt receive my order. I called to the customer care number and complained many times. They keep saying, it is delayed and it will deliver in 1 day. They are telling this from last 5 days.br...

First they didn't deliver me on given date even after complaining thrice they gave me false hopes. Without even taking my consent they just resheduled it..what kind of behavior is this

I ordered La Shield fisico sunscreen and delivered on 10 November 2022 and recieved damaged product so I asked for return and refund. The product got picked up in its original condition, from the day it is picked I am asking for refund status via call as well as email but there's no proper response from Netmeds.

I ordered Amway tablets on 17 January and recieved duplicate tablets on 20 Jan 2023 as the barcode was scratched so I asked for return and refund. The product got picked up in its original condition, from the day it is picked I am asking for refund status via call as well as email but there's no proper response from Netmeds. Sometimes they tell it is initiated on 29 Jan, sometimes they tell me it is initiated on 24 Jan, No email mentioning that, today in 07 February from morning I am calling them, now they asked to share the bank transaction details as a proof it is not reflected in my account, I did that too, again I called for resolution they're asking me to wait, they're not even ready to share all this on mail. M not sure what to do.

Netmeds — Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid.

I had ordered 4 kinds of tablets from netmeds. I had ordered Telmikind AM quantity 20 but they have delivered 18 and Okacet L tablet quantity 10 but they have only delivered 3. I had paid their bill through online payment, they had take full payment but not have delivered complete items.

My order minimum amount was 1264.77
It was my first order
The offer was 25% off on medicine and 50% cashback as nms wallet amount.
The offer got applied and the discount was 311.23(25%) now the medicine got delivered but no cashback. Now on complaining they said the minimum order amount after discount should be 999 and mine was 953 so not applicable.
My question is then why did the offer get applied in the first place ? Isn't this false advertising and cheating?

I have ordered sanitary napkin and payment was done via Google pay. But the item is not showing in ordered items.

I ordered medicines from the Netmeds website on 10 Jan 2022, for which the payment was made using paytm wallet . The transaction was successful and the amount was debited from my paytm wallet. But there was no confirmation of order placed from the Netmeds. In the Netmeds website there is a section of MY ORDERS, even there my order was not mentioned. I have attached the screenshot from the paytm app which states the Transaction number. I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints. Kindly take the appropriate action to refund the money.

I had placed an order on 3rd January and was told that the order will be received on 4th-5th Jan. On 5th Jan I reached out to the customer care team and asked them why has part of my order has not even been shipped yet as the status still shows "processing" and the other part of the order has not yet been delivered even though it has reached Gurgaon. He told me the case has been flagged as high priority and I will receive it soon. It's been 2 days and my order's status is still "processing" and the other part of the order is still just sitting in their warehouse, they have not delivered.

Netmeds please start selling non-essential items as this speed and response is no accepted for a medical care site. Your agents cant even tell me why my delivery is late or if it even is then by when should i expect it. I should atleast know that am not gonna get the order in the next 2 days as well and based on that I can make a decision to cancel the order and get my medicines from someplace else.

Order ID :[protected]W

I have ordered from Netmeds on 5th January and I received a message on 6th January that my order has been successfully delivered on 5th January, 9:00 PM. I haven’t received the product yet nor did I got a call from the delivery agent. Netmeds customer care services are of no help. My order was prepaid.

[protected]ASO1 order ID. patel.[protected]@gmail.com is my registered email id. Essential medicines were ordered on 25th December. Expected delivery date was on 27 to 28th December. But it's not delivered till 29th December. Absolutely pathetic customer care executives. They give some standard preset answers. Noting more. Asked them to cancel the order n refund the amount. It seems they want minimum 15 days for that. Disappointed bybtheir service.

Netmeds order[protected]A3 (Story will repeat)
Thank You Netmeds for troubling Senior Citizen Customers.
What is your definition of slight delay? Other companies deliver order within 3 days. The THIRD part of order is still processing. The same thing happened with the second last order and with same tablets. It was delivered after many many days. The same story is likely to happen. You will simply copy paste reply stating that it will be shipped. This will continue for next many days and you will give same reply to each email that I will send. I am sure that it will take many days to deliver
Based on my previous experiences, I am sure that the order (third part of order) will remain in processing at least for 15 days and it will not be shipped. You will not pay attention and you will simply copy and paste reply for next several days. It has already been so many days. The other companies deliver it in 3 days. Thanks again for troubling Senior Citizen Customers.

PH number -[protected]
Ordered medecine on 15 dec
Delayed for 2 days
Then 2 more days
Now asking for 2 more days
No courier number provided
Constant lies by customer support.
Patient severely ill and had to be admitted due to this negligence.
Probably they gamble medicine and fool customers in the name of sorry for the delay

I made a payment of 454.36 on NetMeds app on 5th December through GPay. I am attaching the screenshot for the successful payment. But NetMeds showed the order as declined but the amount was not refunded to my account.

On 10th December, I ordered medicines at Netmeds, after adding all the required medicines, I proceeded to online payment. I have been ordering from Netmeds for quite a while now, so, I trusted them with pre-paid orders. There is an option for Pay with Rewards (powered by Twid). So, I opted for it and entered my UPI VPA and proceeded. But, even after a successful payment and the amount being deducted from my account, the order was declined....

My Netmeds order id[protected]A are declined but My A/c X6328-debited by Rs1179.95 on 03Dec22 transfer to TWID REWARDS Ref No[protected]. My amount not refund. I can't receive my amount.