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Netmeds Complaints & Reviews

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3.4
Updated: Apr 15, 2025
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Netmeds reviews & complaints page 4

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M
Mayumi Bhuyan
Mar 23, 2023
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Shows my order is declined, but money is deducted

I have ordered medicines yesterday...my money has been deducted but ntemeds is showing that my order is declined...please take a look at this complain...
Order ID[protected]A
Order placed on March 22, 2023 05:19pm...
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B
banerjee1010
Mar 21, 2023
Mar 27, 2023
This thread was updated on Mar 27, 2023
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Netmeds discount fraud !!

Netmeds Discount Fraud, cheating customers !!

My following issue has not been resolved yet. Despite of requesting agaìn and again to refund the discount amount still it was not refunded.

On 26.01.23, I received a SMS from Netmeds offering 26% grand sale discount on republic day having coupon code GRAND26. Immediately I ordered medicines, order no.[protected]ASO2.

While placing order, I had...
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P
Prudvikrishna
from Hyderabad, Telangana, Andhra Pradesh
Mar 21, 2023
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Netmeds have not refunded the money for non tested lab test

Address: Hyderabad

I, Prudvi, had bad experience on a lab test booking with Netmeds with order ID DIAG[protected]. nobody attended the home collection and I called customer care at least 20 times for cancelation and refund of Rs.1403 but no resolution yet. LabName : NirAmaya Pathlabs

Some of the noted complaint #
[protected]
[protected]...
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P
Prudvikrishna
from Hyderabad, Telangana, Andhra Pradesh
Mar 21, 2023
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Netmeds has not refunded the money for lab test not provided

Address: Hyderabad

I, Prudvi, had bad experience on a lab test booking with Netmeds with order ID DIAG[protected]. nobody attended the home collection and I called customer care at least 20 times for cancelation and refund of Rs.1403 but no resolution yet. LabName : NirAmaya Pathlabs

Some of the noted complaint #[protected]
[protected]...
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M
MANJIT SINGH SAHNI
Mar 20, 2023
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Return of medicines / Processing of Refund

I had requested for return of some medicines (due to untimely demise of my mother) over Customer Care Helpline on 27.02.2023 for which the order id, sub order id and items with respective quantities are given below:

1. Order ID :[protected]A ;
Sub Order ID :[protected]ASO1 dated 15.02.2023:
Item : NATRISE 15 mg : 3 NOS.

2. Order ID :[protected]A ;
Sub Order ID :...
+29 photos
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T
Tina Charde
Mar 13, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
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Payment done, order not placed

I ordered medicines from the Netmeds app on 13 March 2023, for which the payment was made using debit card through Gpay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Gpay app which states the Transaction number.br...
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R
R K world
Mar 10, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
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Diagnostic report not received till 1 month

Address: Chennai
Website: www.netmeds.com

Order id - DIAG[protected], PATIENT - Trilok Kewlani,
Diagnostic test worth Rs 1000/- was done on 13th Feb 2023 by Healthians lab. But even after continuous calls, chat and email, Netmeds has not sent me the diagnostic report.
Its very frustrating, as I trusted Netmeds for quick reports. Till now I have not been able to visit the doctor with my reports.
Netmeds should send me the report or refund my money....
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D
Debamita Ghosh
from New Delhi, Delhi
Mar 6, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
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Refund of an order

I tried to place an order on March 2, 2023. My amount got deducted but the order was not placed. I was asked to wait for 24-48 hours for the refund. And now it's been 4 days I haven't received my money. I tried to reach so many customer care agents, but no one could help me except saying to get refund within 48 hours.

May I know what kind of service are you providing? Or is this a type of scam? This is my worst experience ever...
+2 photos
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G
Gaya3chennai
Mar 4, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
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Amount debited but order not placed

Address: Netmeds
Website: netmeds.com

On Feb 28th i ordered for few tablets and paid through netbanking. Rs. 491 was debited. But till date i dont see either refund or order placed.

requesting Netmeds to action on this.

I reached their customercare through portal they said it will be sorted out but it is more than 5 days....
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C
Chyapta
from Midnapore, West Bengal
Mar 2, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
Resolved
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Refund not credited for so long time

Address: India

I had placed the order on 12th February but due to delay on delivery by Netmeds I had to cancel the order. Hence I was told that my refund has been initiated on 23rd February but I have not received my refund till date .
It is so frustrating that I have to call their customer support everyday still they don't help me at all.
Kingly help me get my money back as soon as possible....
+1 photos
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B
Baskar Sivaprakash
from Noida, Uttar Pradesh
Feb 22, 2023
Feb 25, 2023
This thread was updated on Feb 25, 2023
Resolved
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Critical Medicine not getting delivered since 6 days- 16765310019019629WSO1

I placed an order in NetMeds on 16th February for the below 2 medicines. It was supposed to be delivered to me the next day - 17th February.\

Oxetol 300mg [For treating my epilipsey condition] and another medicine. It is been 6 days and i didnt receive my order. I called to the customer care number and complained many times. They keep saying, it is delayed and it will deliver in 1 day. They are telling this from last 5 days.br...
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P
Palsi das
Feb 17, 2023
Feb 19, 2023
This thread was updated on Feb 19, 2023
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Parcel

First they didn't deliver me on given date even after complaining thrice they gave me false hopes. Without even taking my consent they just resheduled it..what kind of behavior is this...
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L
Lancy Borges
Feb 9, 2023
Mar 22, 2023
This thread was updated on Mar 22, 2023
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Damaged product-Refund issue

Website: Netmeds

I ordered La Shield fisico sunscreen and delivered on 10 November 2022 and recieved damaged product so I asked for return and refund. The product got picked up in its original condition, from the day it is picked I am asking for refund status via call as well as email but there's no proper response from Netmeds....
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P
Pratiksha H
from Indore, Madhya Pradesh
Feb 7, 2023
Feb 17, 2023
This thread was updated on Feb 17, 2023
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Received duplicate tablets, Returned but No refund

Address: Online

I ordered Amway tablets on 17 January and recieved duplicate tablets on 20 Jan 2023 as the barcode was scratched so I asked for return and refund. The product got picked up in its original condition, from the day it is picked I am asking for refund status via call as well as email but there's no proper response from Netmeds. Sometimes they tell it is initiated on 29 Jan, sometimes they tell me it is initiated on 24 Jan, No email mentioning...
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R
[email protected]
from Delhi, Delhi
Feb 4, 2023
Feb 6, 2023
This thread was updated on Feb 6, 2023
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Refund my money or deliver my order

Netmeds — Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid....
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S
Sanket60
from aurangabad, Uttar Pradesh
Jan 25, 2023
Feb 6, 2023
This thread was updated on Feb 6, 2023
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Missing items in my order.

Address: N11K49/9 Navjeevan colony hudco

I had ordered 4 kinds of tablets from netmeds. I had ordered Telmikind AM quantity 20 but they have delivered 18 and Okacet L tablet quantity 10 but they have only delivered 3. I had paid their bill through online payment, they had take full payment but not have delivered complete items....
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L
Laksh2018
Jan 17, 2023
Jan 18, 2023
This thread was updated on Jan 18, 2023
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Cashback not received

My order minimum amount was 1264.77
It was my first order
The offer was 25% off on medicine and 50% cashback as nms wallet amount.
The offer got applied and the discount was 311.23(25%) now the medicine got delivered but no cashback. Now on complaining they said the minimum order amount after discount should be 999 and mine was 953 so not applicable.
My question is then why did the offer get applied in the first...
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A
Afeefahamza
from Ernakulam, Kerala
Jan 13, 2023
Jan 17, 2023
This thread was updated on Jan 17, 2023
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Placed order but not showing in ordered items but payment was made

I have ordered sanitary napkin and payment was done via Google pay. But the item is not showing in ordered items....
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M
Malik Javed
Jan 11, 2023
Jan 18, 2023
This thread was updated on Jan 18, 2023
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Money not refunded to paytm wallet

I ordered medicines from the Netmeds website on 10 Jan 2022, for which the payment was made using paytm wallet . The transaction was successful and the amount was debited from my paytm wallet. But there was no confirmation of order placed from the Netmeds. In the Netmeds website there is a section of MY ORDERS, even there my order was not mentioned. I have attached the screenshot from the paytm app which states the Transaction number. I tried...
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R
RashiIdes
Jan 7, 2023
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Product Delivery still not received

I had placed an order on 3rd January and was told that the order will be received on 4th-5th Jan. On 5th Jan I reached out to the customer care team and asked them why has part of my order has not even been shipped yet as the status still shows "processing" and the other part of the order has not yet been delivered even though it has reached Gurgaon. He told me the case has been flagged as high priority and I will receive it soon. It's been...
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