Netmeds Complaints & Reviews

I have returned few medicines to Netmeds and the have accepted it, it’s been more than 2 months i have not received my refund yet. Everytime the raise a new ticket and says my refund has been initiated but i have not received it yet.
After so many followups the have send me a screenshot of refund initiation and even in that screenshot Everytime payment got failed and active one was in pending ( for that also its been 10 days and i have not received any amount)
I have sent so many mails and i asked them if there is any glitch in your system just refund the amount in my Netmeds wallet so i can use that amount.
They are not listening at all.
They just send me same reply Everytime that refund has been initiated.
I’m just fedup .
I want my money back

I placed an order[protected]A) on 20th August 2022 for a bunch of Medicines. Out of this, one medicine Laregab NT is removed at their end citing unavailability. It has been more than two weeks (as of 02/09/2022), I am yet to receive the refund for the same.

I have been chasing almost every day through email/phone to their customer executive, but have not got any proper reply from them. Each time, they ask me to wait for 24 hours.

I paid the money for the above order through UPI. As per their policy, I should have received the refund within 48 hours. But, it has been more than 2 weeks.

Respected All,
Greetings of the day to you.!

I would like to inform you that I have over charged with the product price and very near to expiry product (Duphalac syrup) sent to me in the above-mentioned order id[protected]A. I already requested the Netmeds team to cancel the order but today i.e., 01/09/2022 it was delivered to me without my consent. When I open the packet comes from Netmeds I have noticed that the syrup is very near to expiry and different Batch Number, Order Amount have been mentioned on the invoice sent to me against this order. It's an open case of fraud and cheating by the distributor of Netmeds pharmacy. Such types of misconduct from Netmeds is not tolerable.

I request you to kindly take the action against the Netmeds team and get the return of my full money back for Rs 420.42 into the Axis credit card number ending with 6251 at the earliest through which the payment done.

Thanks

Raahil Khan

I ordered medicines on 1 sept ( today) but order got declined and amount for the same got deducted from my account. I ordered medicines 2 times from netmeds but there is no problem previously.

Netmeds is not able to deliver medicine, they assign services to qwik courier, they are cheaters

Sir I am a netmads coustomers my shop name is shree karni medical and equipment center and DL no. Is[protected] sir today I received my order Then when I was getting his items, some of my items were missing.which is like this. 1 defcort 6mg 2 defcort 1mg 3 . Cyra D capsule. 4.thyronorm 50mcg

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24 to 36 business hours.
_________________________________________________________
Against this complaint, your representative on 26 th July, asked to send photographs of wrongly sent medicines.
On 27th July photographs of the medicines etc.were shared and your representative collected the following from my flat at Kota:
1.Tonact EZ 10 ordered
Received 10mg/40mg 1 strip
2.BD Ultrafine needles green pack 3 number
Received purple pack 31 gaugeJ
3..Quikhale Inhaler in place of Quickhale capsules and here price difference arise.Mr.Jawad mentioned that there is no price difference.or
For two months we are exchanging mails, and during this period I have received delivery of my two orders, but the above items were not replaced.I request you please to replace immediately.
Dr.Sushil J.Lalwani
_____________________________________________
NETMEDS has a stereo type reply and executives are different:see
Dear Sushil Lalwani,

We regret to hear that you have received a wrong product against your order[protected]PSO1.
We apologize for the inconvenience caused to you in this regard.
We request you to share us with the image of the wrong product received, quantities along with the batch number clearly visible to help you further in this regard.
We look forward to your reply to proceed further.
Thanks!!
Arunima
Snehalata
Om
Sneha
Alankar
Barsa
Jawad
Aswini
Indrakumar
Sayeed

Netmeds Customer Service
Email: [protected]@netmeds.com | Website: www.netmeds.com
Powermail by Kapture® CRM
2 Attachments
In more than 5 mails they asked to submit photos of items, every time I submitted, and the same are attached here.
I have been a regular customer which can be checked by records.I am writing to Medical Council of India and other relevant bodies.
Professor Sushil J.Lalwani

I have done my payment from gpay. 31 august 2022 on 11.40 am please intitate my refund to my account I have to buy this drop urgently.

I have ordered(prepaid order) two eye drops on 24/08/2022. Estimated delivery date was 28-29 August...But till now it is not delivered to me..It is an important medicine for my eyes.As a result I am suffering much.It is neglegence from netmeds which is a gross violation of public health. Now in this circumstances I am forced to complain against NETMEDS & want highest compensation as framed by Indian Law for harrasment & worsening my eyes.

Hi,
My order has been delayed and has exceeded the timelines of delivery and inspire of multiple follow ups, the status of the delivery hasn’t moved an inch from the date the order was booked. I had called customer care multiple times and they assured a 24 hours for providing a resolution and expediting the delivery, however the status is still the same .
I doubt customer grievances are being takes seriously or calling and reporting the customer care is of any avail. I am attaching the snapshot of the order status.

I have order two strips of medicine from NETMEDS..My money was also deducted from my account and it's transfer to NETMEDS...but in NETMEDS order tabs no history of order is showing...please resolve this issue otherwise return my money

I have completed my payment through gpay but it's showing nothing in my order section

ORDER DETAILS
Customer Name:Rajarajan P I
Order ID:[protected]A
Order Placed:Aug 17, 2022 10:23 PM
Delivery:August 21 - 22.

COMPLAINT BOOKED AND THE REPLY RECEIVED IS :
The consignment booked at Trichy and it is roaming up to vijayawada.
Tracking details enclosed. There is no action to deroute and deliver at pondicherry neither from Netmeds not the courier company.

Ticket No:[protected]
Dear Customer,
We apologize for this inconvenience.
We do understand your concern about the delayed delivery of your order[protected]ASO1.
We are sorry that your order has been delayed and we have contacted the logistics escalation team to find out why this order did not meet the estimated delivery date.
When we get an update on the revised EDD we will inform you.
Most of these delays are resolved in a day or two, but if it appears to be a more extensive problem, we may have to Reship or Refund the order.
We will be getting back to you with an update and we appreciate your patience.
Thanks and Regards,
Kavi Nilavu.R
Mail: [protected]@netmeds.com
Website: www.netmeds.com

TRACKING DETAILS ;
Location: VIJAYAWADA

Time: 17:48:00

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25 Aug
Location: VIJAYAWADA

Time: 17:48:00

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25 Aug
Location: VIJAYAWADA

Time: 10:59:00

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25 Aug
Location: HYDERABAD - HYD

Time: 02:25:00

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25 Aug
Location: HYDERABAD - HYD

Time: 01:34:00

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25 Aug
Location: HYDERABAD - HYD

Time: 01:21:00

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25 Aug
Location: HYDERABAD - HYD

Time: 01:06:00

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25 Aug
Location: HYDERABAD - HYD

Time: 00:57:00

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25 Aug
Location: HYDERABAD - HYD

Time: 00:23:00

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25 Aug
Location: ANANTHAPUR HUB

Time: 13:30:00

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24 Aug
Location: BENGALURU

Time: 06:38:00

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24 Aug
Location: BENGALURU

Time: 06:37:00

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24 Aug
Location: BENGALURU

Time: 03:39:00

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24 Aug
Location: BENGALURU

Time: 02:44:00

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24 Aug
Location: CHENNAI - MAA

Time: 17:55:00

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23 Aug
Location: CHENNAI - MAA

Time: 17:53:00

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23 Aug
Location: CHENNAI - MAA

Time: 17:53:00

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23 Aug
Location: CHENNAI - MAA

Time: 13:53:00

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23 Aug
Location: CHENNAI - MAA

Time: 13:49:00

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23 Aug
Location: CHENNAI - MAA

Time: 07:21:00

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23 Aug
Location: CHENNAI - MAA

Time: 07:06:00

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23 Aug
Location: CHENNAI - MAA

Time: 07:05:00

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23 Aug
Location: CHENNAI - MAA

Time: 05:29:00

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23 Aug
Location: VIJAYAWADA

Time: 17:56:00

Remark: -

22 Aug
Location: VIJAYAWADA

Time: 17:54:00

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22 Aug
Location: VIJAYAWADA

Time: 17:54:00

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22 Aug
Location: VIJAYAWADA

Time: 14:37:00

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22 Aug
Location: HYDERABAD - HYD

Time: 06:36:00

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22 Aug
Location: HYDERABAD - HYD

Time: 04:22:00

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22 Aug
Location: HYDERABAD - HYD

Time: 00:52:00

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22 Aug
Location: HYDERABAD - HYD

Time: 00:43:00

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22 Aug
Location: HYDERABAD - HYD

Time: 00:28:00

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22 Aug
Location: HYDERABAD - HYD

Time: 00:11:00

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22 Aug
Location: HYDERABAD - HYD

Time: 00:04:00

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22 Aug
Location: ANANTHAPUR HUB

Time: 13:26:00

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21 Aug
Location: ANANTHAPUR HUB

Time: 13:24:00

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21 Aug
Location: BENGALURU

Time: 06:28:00

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21 Aug
Location: BENGALURU

Time: 06:27:00

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21 Aug
Location: BENGALURU

Time: 03:44:00

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21 Aug
Location: BENGALURU

Time: 20:20:00

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20 Aug
Location: CHENNAI - MAA

Time: 09:36:00

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20 Aug
Location: CHENNAI - MAA

Time: 09:35:00

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20 Aug
Location: CHENNAI - MAA

Time: 09:35:00

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20 Aug
Location: CHENNAI - MAA

Time: 19:52:00

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19 Aug
Location: CHENNAI - MAA

Time: 19:11:00

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19 Aug
Location: CHENNAI - MAA

Time: 18:58:00

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19 Aug
Location: CHENNAI - MAA

Time: 18:56:00

Remark: -

19 Aug
Location: CHENNAI - MAA

Time: 18:47:00

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19 Aug
Location: SALEM

Time: 10:45:00

Remark: -

19 Aug
Location: SALEM

Time: 04:29:00

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19 Aug
Location: SALEM

Time: 03:51:00

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19 Aug
Location: SALEM

Time: 03:15:00

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19 Aug
Location: SALEM

Time: 03:13:00

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19 Aug
Location: SALEM

Time: 02:56:00

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19 Aug
Location: TIRUCHIRAPALLY

Time: 02:41:00

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19 Aug
Location: TIRUCHIRAPALLY

Time: 22:26:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 22:23:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 20:36:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 20:36:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 18:40:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 17:08:00

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18 Aug
Location: TIRUCHIRAPALLY

Time: 17:07:00

Remark: -

18 Aug
Copyright © 2020 Netmeds Marketplace Limited.
All rights Reserved

Reference No:[protected], already paid for a product but can't see any order in order history .

Nedmeds prepaid order placed but not showing in orders section in netmeds app. payment was done through credit card and money is already debited.

Hello, my Name is Sooraj Subramanian, I placed an order on netmeds on 25th August 2022 and paid an amount of 1908 rupees using Google Pay, the money was deducted but the order is not showing in netmeds app. pls help .. thank you

I placed an order, , my money is debited but i can't c my order in order list.

Order ID:[protected]M

Ticket No:- [protected]

Call Ticket:- [protected]

Account number:- [protected]

I had ordered Melano-TX Cream (2 pieces)

After opening the parcel I saw that only boxes of Melano-TX was there ( there was no cream in it )

After complaining they have just shared a video of packaging that makes no sense... everything is blurred in video (No details like date, order id, time, product detail) is visible

Only one thing is visible that they have packed 2 empty boxex in my parcel

And keeping everything side... It doesn't make any sense to share packaging video with Costumer

How do I know that what happened in the middle way... how do I know that what happened in between Delhi to Uttar Pradesh

It's your system it's your responsibility to take care of everything untill it reached to Costumer

Now, Should I catch the delivery boy and ask where is my product or should I go to your warehouse and ask about my product or should I go to the seller and ask about my product

Where should I go ?

NETMEDS have just scammed me by taking my money and giving me empty boxex only

It's all your responsibility, Kindly provide me full refund or else I'll visit consumer court

My Money got debited from the bank account but the order is not placed. It is not even showing in the placed orders history.No response from the customer care side and order is also not placed. Refund my money back metmeds.My order placed number [protected].

I just ordered a scalpe plus shampoo and made a prepaid payment but now it is not showing in my Order.