Netmeds Complaints & Reviews

My name is Deepthy S Nair and [protected]@gmail.com is my registered mail id. I returned a product (Michelle Aq injection-2 units) I ordered from Netmeds on 6th of April. Today is April 14, and they haven't initiated the refund yet. I contacted them through mail, phone and even chat, but of no use. They are giving assurance that it will be done soon, but it has been 8 days!!! NMS[protected]ARSSO1 is my order id. I need my money back. Its 227.96 rupees.

I had purchased a product on Netmeds and had recieved a damaged product. Hence I had placed a return request and the product was returned. I had insisted netmeds in the return communication to send refund amount to my original source of payment. But still they added it to NMS wallet.
I had contacted Netmeds customer care to transfer the refund to my bank account and they asked me to share the cancelled cheque leaf and mentioned in...

As you know this product (Evver uv guard) is a sun cream but when we opened the product this product only contained water not a cream it has cream on the tip of the tube. This product is arrived on 11th of April 2023 and that day itself we opened it. IT felt like a spam from netmeds because we never ever got such a order and surprisingly it contained only water and cream on the tip showed that the product before delivering was used. Requesting to take action against this
Order no[protected]MSO1

On 26th March, I ordered two home diagnosis full body checkups at home (1074 Each) from Nedmeds App, my order got placed, but the Payment got deducted and till yet, and 17 days have passed and no one called or come to my home regarding my order.

Hence after that, I mailed 6 times and registered a complaint 6 times over call, for my refund and still, I haven't got it.

I have attached the order confirmations and Payment details for your reference.
Please refund my money as soon as possible to the original payment source

Being a Netmeds first member, I am facing this. The support team is not helping and providing the solution. Please help.

Good morning, i m standing in netmeds jhajjar from last 45 minutes, firstly they took too long to make bill dn they said you need to take 1 1 quantity as billing was not done. When i refused they tried to bill again but dn no light so now they r making manually. Means if on sonday any one has to buy he has to wait his whole sunday to get few medicines and may be you have idea how it feels like for a wrking female.

Order has been delayed for two days now just let me know what's the point of ordering it from your stupid website if i had to wait for so long
Also the ### CUSTOMER CARE is so ### CAREless he asked me to cancel and go buy from the shop ..what do you guys think you are serving us ?

I ordered 2 qty for rs 319 in which only 1 qty was sent me without my permission from your side.The refund of rs 220 only credited in my account but I should get my full refund of rs99 which is not refunded by you in my source account.This is not fare.The mistake was done by your side.What is my fault.Without my permission, you have made your own bill and apply to me.I thought this is very trustable site but this time i am very disappointed and i'll never order any medicine from this site again.i'll complain your site to cheated with costumers.i ordered 2 quantities of rs 319.i am sending you the screenshot of the bill.

Order ID[protected]A
Order place on 20th March 2023.
Estimated delivered on 24th March 2023.
I have not received the medicines.

Refer the Snap-shot of the Delivery Tracking Status reflecting in your mobile App. It appear that medicines are still awaiting the pickup at the location of Origin.
This is really an epic example of careless n pathetic service provided by Netmeds.
I...

Order ID[protected]A
Order place on 16th March 2023.
Estimated delivered on 20th March 2023.
Till date I have not received the medicines.

Spoke to multiple call center representative’s of Netmeds and each time the commitment was given that they have raised the complaint & the medicine are set on a priority delivery of 24 hrs.
Today almost 9 days have passed but still I have not received...

Ref my last order id[protected]A dated 18/03/2023 kindly note though I selected instant discount of 18, % but medicines were given at MRP only which I failed to notice at that time due to oversight.

MRP Total was 14444.38 and only Rs 700 discount applied, Rs 300 deduction made from wallet a total of only Rs 1000 applied and I paid Rs 13444.48.

No discount on individual medicine was given. I ended up losing around Rs 1600 even if I had bought directly from a pharmacist.

They should clearly indicate discount of 18% or maximum of Rs 700 is applicable. But their intention appears to be cheat on unsuspecting customers.

Their call centre staff is arrogant and unsupportive and email bounces back from their given complaint email id.

Beware of these fraudsters.

Netmeds not not delivering the medicine and they are cheating with different reasons every time.

Ref my last order id[protected]A dated 18/03/2023 though I selected instant discount of 18% but medicines were given at MRP only which I failed to notice at that time due to oversight.

MRP Total was Rs 14444.38 and only discount of Rs 700 was applied and balance 300 from wallet a total of amount of Rs 1000 was deducted and I paid Rs 13444.48.

No discount on individual medicine was given,

They should clearly mention discount of 18% or maximum Rs 700 is applicable. But, as it is, they are big cheat company cheating naive customers. I lost over Rs 1500 even if had I purchased directly from medicine shop.

Never fall prey to Netmed's discount offers. There is always a hidden catch to loot you.

Their helpline executives are very arrogant and email on consumer helpline bounces back.

Beware of these fraud guys.

Shashi Kumar

[protected]

Absolutely hopeless service order placed 4 days ago no news no update available

customer care number is simply hopeless - u hold on for 15 mins without any luck

there is no call back

PATHETIC SERVICE

I have ordered medicines yesterday...my money has been deducted but ntemeds is showing that my order is declined...please take a look at this complain...
Order ID[protected]A
Order placed on March 22, 2023 05:19pm

Netmeds Discount Fraud, cheating customers !!

My following issue has not been resolved yet. Despite of requesting agaìn and again to refund the discount amount still it was not refunded.

On 26.01.23, I received a SMS from Netmeds offering 26% grand sale discount on republic day having coupon code GRAND26. Immediately I ordered medicines, order no.[protected]ASO2.

While placing order, I had...

I, Prudvi, had bad experience on a lab test booking with Netmeds with order ID DIAG[protected]. nobody attended the home collection and I called customer care at least 20 times for cancelation and refund of Rs.1403 but no resolution yet. LabName : NirAmaya Pathlabs

Some of the noted complaint #
[protected]
[protected]

I, Prudvi, had bad experience on a lab test booking with Netmeds with order ID DIAG[protected]. nobody attended the home collection and I called customer care at least 20 times for cancelation and refund of Rs.1403 but no resolution yet. LabName : NirAmaya Pathlabs

Some of the noted complaint #[protected]
[protected]

I had requested for return of some medicines (due to untimely demise of my mother) over Customer Care Helpline on 27.02.2023 for which the order id, sub order id and items with respective quantities are given below:

1. Order ID :[protected]A ;
Sub Order ID :[protected]ASO1 dated 15.02.2023:
Item : NATRISE 15 mg : 3 NOS.

2. Order ID :[protected]A ;
Sub Order ID :...

I ordered medicines from the Netmeds app on 13 March 2023, for which the payment was made using debit card through Gpay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Gpay app which states the Transaction number.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to

Order id - DIAG[protected], PATIENT - Trilok Kewlani,
Diagnostic test worth Rs 1000/- was done on 13th Feb 2023 by Healthians lab. But even after continuous calls, chat and email, Netmeds has not sent me the diagnostic report.
Its very frustrating, as I trusted Netmeds for quick reports. Till now I have not been able to visit the doctor with my reports.
Netmeds should send me the report or refund my money.