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3.3
Updated: Aug 23, 2025
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H
Hardika17
from Amravati, Maharashtra
Aug 17, 2023
Aug 24, 2023
This thread was updated on Aug 24, 2023
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So I placed an order on Netmeds on[protected]. I made the payment to them via twidpay. Money was deducted from my bank account but the order wasn’t placed. I contacted twid pay and they confirmed me that the amount was credited to Netmeds account. When contacted Netmeds keeps on saying that they haven’t received the amount. Netmeds asked me to request a charge back from my bank. When I contacted my bank, they confirmed that the amount was credited to Netmeds and they can’t provide a charge back. I am attaching my conversation with twid pay, bank mail confirming that Netmeds have received the amount and my UPI transaction details from my bank..
Netmeds customer support has been notified about the posted complaint.
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Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email ID.

Looking forward to your email.

Regards,
Netmeds Team!
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    G
    Gopika gopika
    from Coimbatore, Tamil Nadu
    Aug 12, 2023
    Aug 24, 2023
    This thread was updated on Aug 24, 2023
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    Website: Netmeds.com

    I recently placed an order for B-protein Nutritional Powder supplement through Google Pay on Netmeds and later the order has been declined. However, the payment was made and money is deducted from my account as well. The order ID is[protected]A.
    Netmeds customer support has been notified about the posted complaint.
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    Dear Customer,

    Sorry for the inconvenience.

    We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

    Looking forward to serve you in a better manner soon.

    Regards,
    Netmeds Team!
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      A
      Aditya@2007
      Aug 11, 2023
      Aug 24, 2023
      This thread was updated on Aug 24, 2023
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      Website: Netmeds

      I placed an order. And paid the amount online via UPI when payment get successful I got a message for confirmation of order after that when I open order section I found message that Your order has been declined. And I don't receive any refund. Please send me refund or deliver this order as soon as possible.
      Netmeds customer support has been notified about the posted complaint.
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      Dear Customer,

      Sorry for the inconvenience.

      We are working on your concern and will notify you at the earliest. We will surely take the necessary steps for the betterment of our services.

      Looking forward to serve you in a better manner soon.

      Regards,
      Netmeds Team!
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        K
        [email protected]
        from Visakhapatnam, Andhra Pradesh
        Aug 11, 2023
        Aug 24, 2023
        This thread was updated on Aug 24, 2023
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        Money Debited but order was not Placed(Not Reflecting in the Account)

        Rs.733.2 was debited from my Simpl account but order was not placed on Netmeds.Please resolve my issue as soon as possible and refund my money.

        Order ID:[protected]A...
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        A
        anmaru
        from Pune, Maharashtra
        Jul 13, 2023
        Aug 24, 2023
        This thread was updated on Aug 24, 2023
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        Address: Pune

        I have booked test for my mother for thyroid profile today (13 July 2023). I have made the payment of Rs 389 via Paytm but test is not reflecting on Netmeds app despite money being debited from my bank account. Please resolve the issue as soon as possible.

        Please find enclosed screenshot of the payment.

        This is happened with me second time in a row.
        Netmeds customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We apologize for the inconvenience caused.

        Please write to us at [protected]@netmeds.com sharing the order details.

        Looking forward to your email.

        Regards,
        Netmeds Team!
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          B
          buddipawan
          from Koraput, Odisha
          Jul 4, 2023
          Jul 13, 2023
          This thread was updated on Jul 13, 2023
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          Address: At/po ALAMANDA,PS-BANDHUGAN,DIST-KORAPUT,PINCODE 764027

          Order no OSGO[protected]
          This order doesn't delivered at my Residence but it's show delivery successful... And delivery agent also not contact to me..
          Netmeds customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We apologize for the inconvenience caused.

          Please write to us at [protected]@netmeds.com sharing the order details.

          Looking forward to your email.

          Regards,
          Netmeds Team!
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            G
            [email protected]
            Jul 1, 2023
            Jul 13, 2023
            This thread was updated on Jul 13, 2023
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            Website: Netmeds

            Refund amount 599.80
            Amount belongs to handicapped person..
            I am waiting for long time (2month)
            Netmeds customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            We apologize for the inconvenience caused.

            Please write to us at [protected]@netmeds.com sharing the order details.

            Looking forward to your email.

            Regards,
            Netmeds Team!
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              D
              dronin
              Jun 30, 2023
              Resolved
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              Resolved

              Refund not received it's been months

              I had ordered medicines in April first week and returned one medicine, to which they refunded in NMS cash and I asked them to send to my bank account instead but have not received a refund till date. In that same week I contacted the customer care via chat and asked them about refund update, they said it will 2-3 weeks or more. I then asked them to return another medicine due to doctor changing the dosage, they agreed to return since it was...
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              nitinGoel123
              from Noida, Uttar Pradesh
              Jun 27, 2023
              Jul 13, 2023
              This thread was updated on Jul 13, 2023
              Resolved
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              Resolved

              Fraud with Gift card amount and consider as a voucher coupon

              Address: House 491 D block govindpuram Ghaziabad 201013

              Dear Sir,

              I purchased a 1000 rs gift card through Paytm to purchase item from Netmeds but when i am going to pay payment through giftcard it remove my applied discount coupon however if i pay same cart item through credit card then applied coupon is eligible.
              This gift card also i am not able to apply on other pharma item. Gift card purchase means i can purchase any item from website, only payment mode will be gift...
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              C
              Chandannn
              Jun 23, 2023
              Jul 13, 2023
              This thread was updated on Jul 13, 2023
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              [protected] is my mobile number and there I ordered some medicines however my order has been declined. Refund my money, otherwise, I file a complaint against you. [protected]@gmail.com is my Gmail. Refund my money as soon as possible and now if you won't respond I will severely take police action against you and complaint a case in high court for making fraud things..
              Netmeds customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Sorry for the inconvenience.

              We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

              Looking forward to serve you in a better manner soon.

              Regards,
              Netmeds Team!
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                G
                [email protected]
                Jun 19, 2023
                Jul 13, 2023
                This thread was updated on Jul 13, 2023
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                Address: #320 Focal point Rajpura Punjab

                Damage zebronics oximeter bej diya..return kar diya 3may 2023..!! Refund nhi de raha..Wait karte karte 1month and 1half month ho gyea..handicap Senior
                Ka paise mar rahe hai.. customer care jhoot pe jhoot bolta hai..!! ORDER ID[protected]MSO1
                Id phone no- [protected]
                Refund amount- 599.80 rs
                Netmeds customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We apologize for the inconvenience caused.

                We understand your concern regarding the refund issue of your order.

                We would like to inform you that we have processed the refund of Rs 599.80 to the bank on 11/07/2023.

                The refund reflects into your payment bank within 24-48 hours.

                For more information please revert back to us.

                Regards,
                Netmeds Team!
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                  M
                  Mini Sekharan
                  from Powai, Maharashtra
                  Jun 17, 2023
                  Jul 13, 2023
                  This thread was updated on Jul 13, 2023
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                  This is to inform you that I have ordered the medicines on 11th June and still I have not received my order, my husband is a heart patient and every month the medicines are delayed, I am really very unhappy with your services, please ensure to deliver my medicines today,

                  Mini
                  Netmeds customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Sorry for the inconvenience.

                  We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

                  Looking forward to serve you in a better manner soon.

                  Regards,
                  Netmeds Team!
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                    S
                    sarysr
                    Jun 12, 2023
                    Jun 13, 2023
                    This thread was updated on Jun 13, 2023
                    Resolved
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                    Resolved

                    Order ID : [protected]WSO1

                    Order Placed : Apr 21, 2023

                    Order was Lost In Transit. Till date I have not received the Refund

                    Only getting standard reply "We are escalating the issue"

                    Sent several e-mails but no action taken.
                    Jun 17, 2023
                    Complaint marked as Resolved 
                    Netmeds refunded the order amount.
                    Netmeds customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We apologize for the inconvenience caused.

                    Please write to us at [protected]@netmeds.com sharing the order details.

                    Looking forward to your email.

                    Regards,
                    Netmeds Team!
                    Reply
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                      G
                      Gautam Jagtiani
                      Jun 11, 2023
                      Jun 13, 2023
                      This thread was updated on Jun 13, 2023
                      Resolved
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                      Resolved

                      Valid prescription rejected without specific reason

                      I have been ordering certain psychiatric medications from netmeds.com for years. All prescriptions have been prescribed by the same doctor and I have never had a problem with my order before. This time I submitted the same valid prescription from the same doctor for the same medication I have always ordered and the prescription was rejected, even though it meets all the requirements that customer service has told me my prescription should...
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                      T
                      Tanisha Sethi
                      from JABALPUR, Madhya Pradesh
                      Jun 4, 2023
                      Jun 13, 2023
                      This thread was updated on Jun 13, 2023
                      Resolved
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                      Resolved

                      I ordered few medicines for my mother for Osteoporosis on 30 May 2023. But we havent received the order as of 4 June 2023. When i check the status, it says as "In Transit" but the remarks column shows as "Un Delivered". Also the contact numbers of the Delivery person sent in the message is either "Not Reachable" or "Switched off". I followed up with NetMeds support team for back to back 2 days and all they keep saying is, they will process the order again. But i havent received my order. Its very disappointed to see the service provided by NetMeds. As they are not taking responsibility by talking to the Courier company.

                      I am really disappointed with the way Netmeds is handling such orders. You are not understanding the seriousness of the delays which is happening. Remember someone might have ordered a life-saving medicine and imagine the condition of the patient if you create such delays.
                      Jun 4, 2023
                      Complaint marked as Resolved 
                      Delivered.
                      Netmeds customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 13, 2023
                      Netmeds Customer Care's response                       Dear Customer,

                      Sorry for the inconvenience.

                      We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

                      Looking forward to serve you in a better manner soon.

                      Regards,
                      Netmeds Team!
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                        S
                        Silver317
                        from New Delhi, Delhi
                        May 31, 2023
                        Jun 9, 2023
                        This thread was updated on Jun 9, 2023
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                        Website: m.netmeds.com

                        I ordered some medicine from netmeds on 30th may 2023. After my doing transaction netmeds was showing that it went unsuccessful but money has been deducted from my account. I had to another payment for that same medicine as I was in urgent need. Please refund my money and tske appropriate actions as required
                        Netmeds customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We apologize for the inconvenience caused.

                        Please write to us at [protected]@netmeds.com sharing the registered email Id.

                        Looking forward to your email.

                        Regards,
                        Netmeds Team!
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                          Niti khamker
                          May 29, 2023
                          Jun 9, 2023
                          This thread was updated on Jun 9, 2023
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                          I had placed my order on 26/05/2023 because expected delivery was 1 day. If I knew that it's just to get customers to use your online pharmacy I would have never placed my order. I have urgent requirements for the medicine and saw that Netmeds service will be fastest. But it's just fake. If netmeds can't fulfill what you have mentioned on the application, at least don't write it.

                          My order has been in transit since 2 day. I have skipped my medicine since 3 days. I am trying to reach out to customer service number but as usual no one is answering it. I have written so many email but yet I receive same reply from different people saying "we are sorry for the inconvenience" I don't want your sorry, I want my medicine delivered to me as soon as possible. I am not able to get the medicine in my city that's why I order it online but it was a huge mistake. Have some humanity.
                          Netmeds customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We apologize for the inconvenience caused.

                          Please write to us at [protected]@netmeds.com sharing the order details.

                          Looking forward to your email.

                          Regards,
                          Netmeds Team!
                          Reply
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                            A
                            abhishjai32
                            May 16, 2023
                            May 24, 2023
                            This thread was updated on May 24, 2023
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                            Address: Gurgaon
                            Website: netmeds

                            Ordered medicines on 14th May'23 - order id[protected]A. The same have not been delivered - tried calling customer support but no response .

                            Tried again, for cancelling the order and initiate refund but no one is taking cancellation request.
                            I want my money back

                            Abhishek
                            Netmeds customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We apologize for the inconvenience caused.

                            Please write to us at [protected]@netmeds.com sharing the order details.

                            Looking forward to your email.

                            Regards,
                            Netmeds Team!
                            Reply
                            Dear Customer,

                            We apologize for the inconvenience caused.

                            Please write to us at [protected]@netmeds.com sharing the order details.

                            Looking forward to your email.

                            Regards,
                            Netmeds Team!
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                              G
                              Gaytri medical
                              May 15, 2023
                              Jun 5, 2023
                              This thread was updated on Jun 5, 2023
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                              Address: Gaytri medical naro bazar Piska nagri ranchi

                              I applied for new account for my new medical shop but it always shows hold.
                              My documents is always uploaded after hold.
                              Customer care executive are not helping me.
                              Netmeds customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Sorry for the inconvenience.

                              Please be informed that it seems that you have a query regarding the Netmeds Wholesale team. We request you to raise a complaint ticket from the Netmeds B2B app or call on [protected].

                              Looking forward to serve you in a better manner soon.

                              Regards,
                              Netmeds Team!
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                                S
                                [email protected]
                                May 9, 2023
                                May 24, 2023
                                This thread was updated on May 24, 2023
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                                I had ordered 3 strips of Ten CGM 100 mg on 06.05.2023. while booking order the delivery shown was 07.05.2023. I waited for 7th and 8th and today is 9th and still no idea when will the medicine be delivered. Tracking is showing still in transit for the last 3 days I am a senior citizen and thought that I will save walking to a chemist nearby by ordering online. But it was a disappointment. Also this is second time. Last time when it was unduly delayed, I had to cancel the order. Now again the same thing is happening. If Medicine is not delivered in a day then your online portal is of no use. I request you to redress my grievance. I will wait for today for the speedy redressal. If not, I will be constrained to go to Consumer Forum.

                                Regards
                                K. Subramanian
                                #[protected] / [protected]
                                Netmeds customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We apologize for the inconvenience caused.

                                Please write to us at [protected]@netmeds.com sharing the order details.

                                Looking forward to your email.

                                Regards,
                                Netmeds Team!
                                Reply
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