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Netmeds Complaints & Reviews

www.netmeds.com
3.3
Updated: Aug 23, 2025
Complaints 1191
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717
Unresolved
474
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Netmeds reviews & complaints page 2

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Y
Yaman Gupta
from Bengaluru, Karnataka
Mar 26, 2021
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Too many promotional sms

I have turned on DND on my number.
Ordered a medicine from Netmeds 2 years back.
Everyday they send me 5-6 messages which also I cannot block.
There is no option to unsubscribe from their sms....
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Kapil Parakash Singhal
Apr 26, 2020
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damaged product received

I ordered a medicine calcarea phosphorica from netmeds which delivered on 17 april 2020. But it is already opened from inside and looked like used one. It also has some stain on it. So i complaint about it that day and 5-6 times after that. Also complaint on email [protected]@netmeds.com and [protected]@netmeds.com. All they generate ticket and said some customer service executive called within 8-12 hours but till date no one called. I want full refund...
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R
Rinks12345
from Mumbai, Maharashtra
Nov 12, 2019
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missing items and delay in delivery

And they did it yet again. Forgot to ship few medicines and updated the status as delivered. On writing to them they didn't revert back till 3 days and i had to call them on the 4th day. And then they give the credit of missing medicines in netmeds wallet. How can a medicine supply organisation be so irresponsible all the time. Either they deliver after 15day or they forget to deliver few items or they don't act on your complaints. And in...
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P
piyushnayee
from Ahmedabad, Gujarat
Sep 30, 2019
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order cancel & refund process

Address: Its Online Pharmacy, Ahmedabad, Gujarat, 380051

I would like to file a complaint against online pharmacy named as netmeds. I have placed an order of medicines from netmeds. My order id is [protected]wso2 placed on 19 sept, 2019.

From my order they have delivered one medicine within 2 days for one medicine they could not deliver it till 10 days. Even last medicine status gets delivery fails due to address not found but how it could be possible as i have ordered many...
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C
chandrasekhar kaile
from Hyderabad, Telangana
Jun 17, 2019
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order declined , but money deducted still no response...

[protected] is my mobile number and there I ordered some medicines however my order has been declined . Refund my money, otherwise, I file a complaint against you .[protected]@gmail.com is my Gmail. Refund my money as soon as possible and now if you won't respond I will severely take police action against you and complaint a case in high court for making fraud things.....
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Chandrarekha Mantri
from Mumbai, Maharashtra
May 23, 2019
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delivery of wrong medicine

Website: www.netmeds.com

I had ordered for Manjistha Ghanvati and had even uploaded the prescription on the website of Netmeds. I received two bottles packed in a cardboard box from Netmeds delivered by XpressBees courier. I checked the sticker on the reverse of one bottle. The bottle which I was consuming for ten days - 12 tablets daily was not Manjistha Ghanvati but Bhasma Ghanvati. The bottle also contained bhasma powder. On inquiry with the company Gokripa Products...
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D
dakin96
from Delhi, Delhi
May 31, 2025
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I ordered a product from Netmeds (Order ID:[protected]A). Upon delivery, I found that the product box was damaged and the surgical tape inside was dirty, rendering it unusable. I immediately contacted Netmeds customer support and provided photographic evidence.

Despite their initial response requesting images (which had already been sent), they have since stopped responding to my follow-up emails. This lack of action and accountability has caused me inconvenience and raises concerns about product hygiene and customer service standards.

I am seeking a full refund or replacement and action against the company for negligence in product quality and post-sale service.
+1 videos
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    Y
    yuyuyuy
    from Gopalganj, Bihar
    Apr 15, 2025
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    Ticket No:[protected]
    Order no[protected]WS01
    Tracking ID [protected]
    Tracking showing out for delivery on 10.04.2025 but still medicine not received
    Netmeds customer support has been notified about the posted complaint.
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      Ishfaq rd
      Feb 2, 2025
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      I am extremely frustrated with the negligence from Netmeds. I placed a prepaid order on 26th January 2025, yet it has not been dispatched despite multiple follow-ups. Your team has given false assurances, my calls are now being dropped, and emails are being ignored, which is highly unprofessional. My order contains essential healthcare products, and this delay is causing unnecessary stress. Order ID: FY6795DB400E66039499, total ₹1, 253.40, including Silk Worm Shampoo 100ml and MINICHEK [censored]LTRA Solution. I demand an immediate dispatch and a clear response on the delay. If not resolved immediately, I will escalate the issue. I expect urgent action without excuses. Ishfaq Choufhary
      Netmeds customer support has been notified about the posted complaint.
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        P
        PritamDixit
        Feb 16, 2024
        Feb 19, 2024
        This thread was updated on Feb 19, 2024
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        Resolved

        I have placed an order on Netmeds app, payment was successful amount deducted from my card but order not placed not received any message and mail even order is not showing in app order list. Please help.
        Mar 23, 2024
        Complaint marked as Resolved 
        Netmeds customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2024
        Netmeds Customer Care's response         Hi Pritam,

        We apologize for the inconvenience caused.

        We request you to kindly share the payment debit transaction details at [protected]@netmeds.com along with your registered mobile number.

        Looking forward to your email.

        Regards,
        Netmeds Team!
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          K
          karthicktarget
          from Coimbatore, Tamil Nadu
          Jan 9, 2024
          Jan 16, 2024
          This thread was updated on Jan 16, 2024
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          I placed an order this morning on January 9, 2024 from Netmeds website. Payment got deducted from my credit card but order didn't placed.

          I tried reaching out their chat support but their response was not convincing, they just closed the chat window without any proper response. They also didn't agree to provide a written proof about the payment which has been deducted.

          Please help me in getting the refund.
          Netmeds customer support has been notified about the posted complaint.
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          Hi Karthick,

          We apologize for the inconvenience caused.

          Please write to us at [protected]@netmeds.com along with your mail id and transaction details.

          Looking forward to your email.

          Regards,
          Netmeds Team!"
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            S
            sush92622
            Nov 17, 2023
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            Ordered Itrabond 100 through netmeds. Even though the payment is done the order is being declined for no reason. Order Id is[protected]A
            Nov 17, 2023
            Complaint marked as Resolved 
            Ordered Itrabond 100 through netmeds. Even though the payment is done the order is being declined for no reason. Order Id is 16999648879011692A
            Netmeds customer support has been notified about the posted complaint.
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              sush92622
              Nov 17, 2023
              Nov 20, 2023
              This thread was updated on Nov 20, 2023
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              Ordered Itrabond 100 through netmeds. Even though the payment is done, the order is being declined for no reason. Order Id is[protected]A
              Netmeds customer support has been notified about the posted complaint.
              View replies
              Hi Salim,

              Sorry for the inconvenience.

              Please be informed that upon checking we have refunded the amount to your original mode of payment on 18th November.

              Generally refund takes 7 - 9 business days to credit in your account.

              We will surely take the necessary steps for the betterment of our services.

              Looking forward to serve you in a better manner soon.

              Regards,
              Netmeds Team!
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                R
                Rustam Ali Ahmed
                Sep 30, 2023
                Oct 16, 2023
                This thread was updated on Oct 16, 2023
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                NetMeds ORDER ID:[protected]AS01, ORDER PLACED ON 9th Sep-2023, the order was not delivered, and the damaged packet of the order was returned to origin by the courier, but the refund is not issued yet.
                Netmeds customer support has been notified about the posted complaint.
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                More than ten times contacted with netmeds, but they are not working at all.
                Reply
                Hi Salim,

                Sorry for the inconvenience.

                We see that we have refunded the amount to your original mode of payment on 3rd October.

                We will surely take the necessary steps for the betterment of our services.

                Looking forward to serve you in a better manner soon.

                Regards,
                Netmeds Team!

                "
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                  V
                  Vicky Lahkar
                  Sep 22, 2023
                  Oct 16, 2023
                  This thread was updated on Oct 16, 2023
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                  My order no[protected]W is still stuck at processing state for the last 72 hours and even I contacted the support at netmeds I am getting the same message that it is to picked up by the courier company. Kindly bring some professionalism into your work and do something about the delivery .
                  Netmeds customer support has been notified about the posted complaint.
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                  Hi Vicky,

                  Sorry for the inconvenience.

                  We see that the order has been cancelled from your end and the refund has been initiated to your original mode of payment.

                  We will surely take the necessary steps for the betterment of our services.

                  Looking forward to serve you in a better manner soon.

                  Regards,
                  Netmeds Team!

                  "
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                    B
                    bistds60
                    Sep 8, 2023
                    Sep 13, 2023
                    This thread was updated on Sep 13, 2023
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                    Address: 67 Kunjapuri Vihar, Haridwar Bypass Road, Ajabpur Khurd, Deharadun

                    I visited around 1130 hrs today at Netmeds Branch (Smart Point of Reliance Store) at Haridwar Bypass Road, Ajabpur Khurd, Deharadun to buy medicines.

                    I had asked for Zithorx 500mg (Cipla), which was shown to me by Mr Pankaj. However, at the time of billing I notice a different medicine. On questioning I was told by Mr Pankja that Zithorx 500mg (Cipla) is not uploaded in the accounting system as software is not updated by company.

                    I may mention here that this is the second time I have face the same kind of problem and same response. Those salespersons who are denting the image of your company should be fired without notice.

                    Kindly look into this matter and try to resolve before situation goes out of control.
                    Netmeds customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We apologize for the inconvenience caused.

                    Please write to us at [protected]@netmeds.com sharing the invoice copy.

                    Looking forward to your email.

                    Regards,
                    Netmeds Team!
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                      D
                      drprinceprakash
                      Aug 29, 2023
                      Sep 1, 2023
                      This thread was updated on Sep 1, 2023
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                      I was booking for a bloodtest pakage for which i paid 979 on 23, Aug, 2023 which was debited from my account but the order got stuck inbetween and failed please refund my money.

                      i have attached both phonepay receipt and bank account statement

                      in era of 2023 refund from netmeds is not happening we have to write till bone pain.

                      please refund or else going to send u a legal notice.
                      Netmeds customer support has been notified about the posted complaint.
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                      Dear Customer,

                      Sorry for the inconvenience.

                      Please be informed that upon checking we have refunded the amount to your original mode of payment for the order DIAG[protected]A.

                      It will reflect in your account within 7-9 business days.

                      Regards,
                      Netmeds Team!
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                        D
                        drprinceprakash
                        Aug 29, 2023
                        Sep 1, 2023
                        This thread was updated on Sep 1, 2023
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                        I have booked a diagnostic service on Netmeds.com on Aug 16, 2023 7.46am, Order ID=DIAG[protected] and paid 917 rupees my Indusind creditcard was debited but the order didinot went through despite repeated emails and calls still didnot got refund for same
                        Netmeds customer support has been notified about the posted complaint.
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                        Dear Customer,

                        Sorry for the inconvenience caused.

                        Please be informed that upon checking we have not received the payment for the order DIAG[protected].

                        And we received the payment for this order DIAG[protected]A and the amount has been refunded to your original mode of payment.

                        It will reflect in your account within 7-9 business days.

                        Regards,
                        Netmeds Team!
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                          A
                          [email protected]
                          from DELHI, Delhi
                          Aug 28, 2023
                          Aug 30, 2023
                          This thread was updated on Aug 30, 2023
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                          I Order Medicines in Bulk The Payment was Done through Paytm UPI and the Payment was Successful But when I go to Netmeds app, I can’t see the Order that I’ve placed.
                          Netmeds customer support has been notified about the posted complaint.
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                          Dear Customer,

                          Sorry for the inconvenience.

                          We request you to kindly share your registered mail id and payment debit transaction details.

                          We are looking forward for your response to proceed further.

                          Regards,
                          Netmeds Team!
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                            A
                            ABHISHEK KOLTE
                            Aug 27, 2023
                            Aug 30, 2023
                            This thread was updated on Aug 30, 2023
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                            For my last order which was placed by your executive given a 2% cashback offer which is still not credited in my netmeds wallet.
                            Netmeds customer support has been notified about the posted complaint.
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                            Hi Abhishek,

                            We apologize for the inconvenience caused.

                            We request you to kindly share the order id/registered mail id.

                            We are looking forward for your response to proceed further.

                            Regards,
                            Netmeds Team!
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