Netmeds Complaints & Reviews

[protected]A, this shipment is shipped on 21st December 2021 from Pune to Pune but still not delivered after following up with the customer service I m not getting the refund. Please help in getting the refund at the earliest.

I placed order for medicines on Dec 31 with delivery expected on Jan 1-2. The packet is shown out for delivery but never delivered even on Jan 4.
Netmeds is neither committing on delivery non cancellation and refund, even after dozen of phone calls and emails.

Such unethical and mal practices of ecom comanies must stop, they have ususal reply to wait and wait

These ecom companies must be accountable to consumer services as well escalation process, as it is getting very serious

I have self returned (Hepamerz tablets) a part of my order placed on 3rd December which has already reached them on 22nd December and have mailed the details regarding the courier on 20th December at [protected]@netmeds.com and have received the
ticket number [protected].
I have not been credited till date and have to call the customer care every single day, still they don't work on it and have made false commitment s.
This is a total harassment.

Order id[protected]a
such a fraud company i never ever suggest rather i would go to lawyer and file a case,
i have placed an order 29th of november 2021 and it was containing 10 medicines, few of them i have received it on 1 of december.
Major medicines which are 6 items till today no updates ( 03 january 2022)
i have sent around 50 emails to care netmeds and escalation netmeds no luck
called around 1000 times and each time i need to explain them what has gone wrong, poor call center agnet no wisdom only
the mistake i made, i have seen a advertisment of netmeds says 50 % off and placed an order,
a consumer paid for his medcines and i have got a proof what i received which are yet to get, suggest me how do i file a complaint against the company for compensation adn if possible to shut the company, because these are know compliant, because company itself, i get to see almost same issues in netmeds instagram page, it means reliance are know for looting so this is once of the part,

जब भी मैं नेटमेड्स कस्टमर केयर पर कॉल करता हूं तो उन्होंने कहा कि मुझे 24 घंटे, 2 दिन, 7 से 10 दिनों के भीतर रिफंड मिल जाएगा, 30 दिनों के बाद भी मुझे कोई रिफंड नहीं मिला। हर बार कस्टमर केयर ने मुझे एक नया टिकट नंबर दिया और कहा कि मेरी समस्या हल हो गई लेकिन कुछ भी हल नहीं हुआ। मैं 2015 से नेटमेड्स का ग्राहक हूं लेकिन इस बार मैं वास्तव में बहुत निराश हूं...

Against Order ID[protected]W, I ordered essential Diabetic and BP medicines on 28th Dec 2022, Not yet delivered. Sent not less than 10 mails and made many phone calls. Only lip service. Need the medicines badly as I am Senior Citizen .

There were 2 transactions done dated Nov 30th 2021 . Multiple emails have been sent to the CEO also with no response .

My amount needs to be refunded as the order was not placed but amount was debited

Netmeds-
Refund for Returned Order not processed since last 3 months
This is related to a medicine order ending with '03967A' for which delivery was delayed a lot
As a result and the need of medicine i wanted to cancel this but due to current app feature where you cannot cancel once shipped so he
asked to accept the delivery and then call back for raising return request I called customer care to raise a return request s i cannot place return myself due to outdated app
I did the same and the complete Order2-2 of above order was returned for which refund was suppose to be initiated
Its been 3 months now no refund and everytime customer care is giving different information and couple of even lied saying the refund is initiated which was not true which even Todays customer care admitted whom i talked to on 21/12/2021
Now the things is its been 3 months and i have not received the refund
Company has dragged this case to 3 months now intentionally that they are now saying they cannot do anything as there is no Return record itself in the system which is different to what was updated to me earlier
I need my refund back which is around 1350 Rs

I am Nagendra Saragadam and i have Purchased a product vitamin c serum worth of 1300+ in Netmeds and i recieved product which is in used condition. for the same i have raised a complaint and also called your customer support to replace the product it is almost more than a week now and i have not received any update about it.

Kindly please look in to this.

I have ordered a product on 7th Dec and requested for the cancellation of product, but the delivery person arrived with the product the next day. The delivery boy refused to cancel the product. Before receiving the product I requested customer care service to cancel the product. But promised me that they will raise "Returns" for the product and 100% refund and asked me to take product. When I called after 10 days they raised ticket for refund. It's been already 20 days but there is no solution. Whenever I make a call they are raising ticket for refund, but there is no refund. I received the product only after confirming with the netmeds.

They have clearly mentioned that product can be cancelled at the time of delivery.

I would like to bring to your attention that my booking ID[protected]W was cancelled without any information. Firstly I would inform you that I am accident patient and have been taking bed rest as per doctor advised. Also bring your attention that I am diabetic patient. I am facing harassment from your team. I have no medicine stock at present and that is why I have booked on priority basis. Now please suggest what I will do at present because your team cancelled my above booking. When I was contacted by your team that time came to know that my booked ID was cancelled. I am surprised that no one contacted and informed me that my booked ID[protected]W was cancelled. However I tried to contact several times i.e. 15 times but nobody informed me

Whenever I call netmeds customer care they told I get refund within 24hrs, 2days, 7 to 10 days bt after 30days I didn't get any refund..every time customer care give me a new ticket number and told that my problem solve but nothing solve. I am a customer of netmeds since 2015 but this time I am realy very very disappointed.

The order delivered against[protected]A order number was empty and didn't contain any medicine.
I have filed numerous complaints, and over 20 reminders for a resolution but it seems going on a deaf ear.
I was told on 16th Dec that I will get the medicine or money but there after no action has been taken. Each time I send an email I get a response that it will be solved in 24-48 hrs. The service I am experiencing now is really pathetic un responsive and un coperative . It seems legal option is the only way out as I can't let them go like this. Anyone can help me in knowing how to send legal notice as I have sufficient evidence witness, unresponsive over 20 emails reminders and a customer recording where they said it's there mistake and they will resolve it.

Order is not delivered but it is showing delivered No refund from Netmeds I contacted 7 times they told we will ask courier partner but till date not received my order neither refund
Order Date - Nov 21, 2021. 06:13PM
ORDER ID[protected]A

My order no[protected]P expected to be delivered by 24th Dec. 2021 but till today not received

As it was around 1.5 half months over, and no satisfactory response is provided to me from your side. Even after following all the criteria and providing all the required information I have not received my refund it. Customer care has given me a false statement that I will get my refund by the end of the day, But Unfortunately, I have not received it.
So, This is my last attempt .

THe incident date is 21/12/2021

My Netmeds First Membership is valid till 4th March.

My Present Order No.[protected]A was placed on 21/12/2021
. After placing the order I discovered that the 25% discount on medicines available to me was not applied at checkout which went unnoticed by me. THis means full MRP was charged to me. As a Netmeds First Member I was supposed to get this discount automatically. So I thought the total amount I paid was Rs.4501.20 is after this discount, but was in fact before discount . That means I suffered a huge loss by making this order. That is about a loss of RS.1125.3

I want the discount amount to be refunded to me at the eariest.

Myself lokesh order an finax 1 mg tablet on 21 dec. my order is[protected]ASO1
and my delivery date is 22 dec. today is 24 dec passed away but my medicine is not recieved to me i again and again cll netmed customer care but they are not given me proper resolution nemted is fraud site please dont buy anything from this website

My refund is not recieved against my order id[protected]A, i order on 20 dec finax 1 mg tablet and returned on same day but today is 24 dec but my refund is not recieved even item reached ut original place dont try to fool us and given my refund of 220 rupes

Respected sir/madam,
As you see last day I ordered some medicine from your site and I choosed the card as payment but I didn't complete the payment as I didn't want the order, but you guys proceed with the order and converted it to cash on delivery without informing me. So I would like a full refund.