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Netmeds Complaints & Reviews

www.netmeds.com

3.4

Updated: Aug 23, 2025

Complaints 1190

Resolved

717

Unresolved

473

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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[protected] is my mobile number and there I ordered some medicines however my order has not been placed . Refund my money, otherwise, I file a complaint against you .[protected]@gmail.com is my Gmail. Refund my money as soon as possible and now if you won't respond I will severely take police action against you and complaint a case in high court for making fraud things..

It's been 3 days no update...

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Hi Vishal,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: delhi

Not refund total prepaid amount of Order ID #[protected]W in last 13 days

Issue with Netmeds:

1. Netmeds change the my order without any intimate.

2. Online showing order is delivered However i did not got any order from Netmed. Why online showing delivered status?

3. I booked order the medicine for 30 days with a legal prescription then netmeds provide only 6 days medicine due to this order has been cancelled.

However 13 days has gone but did not find the refund total amount of Order ID #[protected]W

+1 photos

Netmeds customer support has been notified about the posted complaint.

Jan 14, 2022

Updated by vinod98 Not got a refund in the last 17 days and not got a call from customer care.

Jan 19, 2022

Updated by vinod98 Not find the refund amount of order id[protected]W in last 22 days.

Jan 19, 2022

Updated by vinod98 I did not got any call or email at 15 Jan.

Jan 20, 2022

Updated by vinod98 Neither refund the money nor got call from customer care of order id[protected]W in last 23 days

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Address: NETMEDS

I was order medicine to netmeds on netmeds app they giving me delivery at[protected] to[protected] but till now i am called to customer care at 3 to 4 times but they not giving any response to me

+1 photos

Feb 22, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Netmeds Customer Care's response Hi Jayesh,

We apologize for the inconvenience caused.

We will coordinate with the courier and get it delivered at the earliest.

For further queries, please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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From last 25 days i m regularly calling ur customer executives that i havent received my refund in nms walket inspite of product reaching bac your warehouse

Feb 21, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Netmeds Customer Care's response Hi Deepika,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Dear Sir / Madam,

I am writing to you to raise an issue about: Return one product Cetaphil Lotion

The issue that I have experienced was: I want to return one product
Cetaphil lotion have raised same request on delivery day, still now
its not resolved please take this request as urgent.

Complain Request Number: [protected]

It occurred on: 24/12/2021

Please resolve the issue asap.

I look forward to your prompt response on this matter. I would like to
keep a complete record of my case, so please reply back via this email
account.

Order Number: Order Id:[protected]A

Mar 5, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Netmeds Customer Care's response Hi Siba Narayan,

Sorry for the inconvenience.

We see that the refund has been initiated. We will surely take the necessary steps for the betterment of our services.

Looking forward to serving you in a better manner soon.

Regards,
Netmeds Team!

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My mom expired on 18th Nov'21 & I raised a returns request for unused medicines on 1st Dec'21. Its been 40 days now & multiple phone calls to the agents, multiple chats & even escalations to the team ([protected]@netmeds.com) have not yielded any results.
Its a Reliance company now & strange they are taking customers for a ride. Although a ticket has been raised no once comes to pick up the order & they just keep asking me to wait for 2 to 3 days. Never ever order from these cheats!!!
Ticket No: [protected]
Order No:[protected]A

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Order number[protected]A

Canceled the order more than 20 days before

Got refund of delivery charges. But for this order I voucher which company is not allowing me to use for next order.

I have to cancel the order as they didn't delivered it within time

Request you to please revoke my used voucher so that I can use same for next order

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P

pushkar kalantri

Jan 13, 2022

Not resolved yet

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Address: www.netmeds.com

Hi Team,

This is lokesh regarding the order[protected]AS01.
I have received wrong product actually i have ordered Coehb plus capsules but received tablets.

Please refer to the attached photo of the invoice and products received.

Kindly, arrange reshipment with the capsules or refund my money if no stock with your product.

complaint registered with netmeds with the ticket no. [protected]

Thanks
Lokesh

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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As it was around 1.5 month over, and no satisfactory response is provided to me from your side. Even after following all the criteria and providing all the required information I have not received my refund.

Customer care has given me a false statement that I will get my refund by the end of the day, But Unfortunately, I have not received it. Whenever I call netmeds they give me a new ticket number and told me that your problem resolve but nothing solve.

Feb 20, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Netmeds Customer Care's response Hi Baishya,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Submitting the complaint for the second time as there is no further updated to my previous complaint raised on 14-Dec.

The medicine bottle I received on this order was almost empty. I raised a complaint with required pictures and Netmeds and they assured that the money will be refunded. They also asked me to share my bank account details. It is more than a month and they have still not refunded my amount.

I have raised escalations, grievances, called customer support more than 10 times and also looped in CEO, still no action is taken. Raising this complaint for getting refund of my medicine.

Order Id is as below.

Order Id[protected]W
Medicine - Latoprost Rt Eye Drops 2.5ml

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I have ordered few things from Netmeds and it was supposed to deliver On December 24th. When I checked the tracking details it was showing that the order already reached near by area the day before itself. So I keep on waiting couple of days and then called the customer care and they informed that there is some issue with site and my package got missed in the transit, then I requested for a refund. Even after multiple chasers no progress at all.

Till today 6th of January the refund is not processed mentioning that the package has not yet received by shipper.

I am not sure as an end customer why I need waste my time and money for inabilities of Netmeds delivery system.

This is something unacceptable.

Jan 10, 2022

Complaint marked as Resolved

Finally received refund.

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Netmeds Customer Care's response Hi Indrajith,

Thanks for letting us know that the issue has been resolved.

Looking forward to serving you in a better manner soon.

Regards,
Netmeds Team!

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I ordered accu chek instant testing sheet but recieved accu chek active

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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I ordered medicines as per prescription through netmeds paid using upi but soon after the payment my order got declined by netmeds stating no reason.i have all the me transaction id to support my argument, It feels like cheated.I pledge that I will make other people aware of such fraud website and will not buy ever again on netmeds.I will move towards filing a case if matter not solved by the website cause its serious.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Hi Kanikaseh,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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I ordered medicines as per prescription through netmeds paid using upi but soon after the payment my order got declined by netmeds stating no reason.it feels like cheated.I pledge that I will make other people aware of such fraud website and will not buy ever again on netmeds.I will move towards filing a case if matter not solved by the website cause its serious.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 17, 2022

Verified Support

Hi Kanikaseh,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Please note I payed for order through upi it shows transaction completed n successful and wen I see my order in app it’s order declined.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 15, 2022

Verified Support

Hi Kanikaseh,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Not refund total prepaid amount of Order ID #[protected]W

Issue with Netmeds:
1. Netmeds change the my order without any intimate.

2. If I booked order the medicine for 30 days with a legal prescription then netmeds provide the 6 days medicine.

3. When online check the order then call to customer care and cancel the order then does not refund the total money in the last 9 days.

However I have already requested to customer care for cancel the medicine and did not deliver the medicine. But online showing delivered status.

Why online showing delivered status. I an send email regular to [protected]@netmeds.com..But customer care is not taking action..

Netmeds customer support has been notified about the posted complaint.

Jan 14, 2022

Updated by vinod98 Neither got a refund amount in the last 17 days nor got call from customer care..

Verified Support

Jan 15, 2022

Netmeds Customer Care's response Hi Vinod,

Sorry for the trouble.

Please be informed that we have sent you an email. Kindly check and revert to us with the requested details.

Regards,
Netmeds Team!

Jan 19, 2022

Updated by vinod98 Not find the refund amount of order id[protected]W in last 22 days

Jan 19, 2022

Updated by vinod98 I did not got any call or email at 15 Jan.

Jan 20, 2022

Updated by vinod98 Neither refund the money nor got call from customer care of order id[protected]W in last 23 days

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Address: Netmed Chennai

[protected]M order was placed for Accucheck Instant strips on 17/12/2021.

The order was not delivered till 29/12/2021. When contacted Netmed it was informed that the item is with courier guy and will be delivered.
Courier guy never turned up so finally requested Netmed to refund the amount.
Still Netmed has not responded on refund amount.
Request your support to refund the amount as the material was never delivered

Feb 27, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2022

Netmeds Customer Care's response Hi Noorjahan,

Sorry for the trouble.

Please be informed that the amount has been refunded as the order was returned.

Kindly write to us at [protected]@netmeds.com for further queries.

Regards,
Netmeds Team!

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I placed a order[protected]A on dated 31.12.2021) on Netmet with Dr. prescription.
Amount shown and deducted was of Rs. 2015.05 & same was paid through netbanking while as order value is Rs. 1158

Please arrange to refund remaining amount.

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I placed my order on 31st Dec, 2021 and received a message stating that my orders will be delivered between Jan 1st and 2nd, 2022. on 3rd Jan I received a message regarding that my product is out for delivery and will be reaching soon. message also included delivery associate contact number but now when I called that delivery associate, he is telling that he never worked with Netmeds and netmeds is sharing his number unnecessarily and cheating people. nobody is responding the customer care number.

I request netmeds to take necessary action to track me order and get it delivered to my location or refund the amount. My order number is PF[protected].

Feb 17, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2022

Netmeds Customer Care's response Hi Akshatha,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Punjab Ferozepur dashmesh nagar

2 month ho gye hay abi tk meri money basp nahi ki ja rahi pehla tu moje glt product bheja fir mojse pese v lay liye ab moje na sahi prodect bej rahe hay na muje money baps kr rahe hay ap chahte ho mai court mai case file kro

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 15, 2022

Verified Support

Hi Nannu,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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