Netmeds Complaints & Reviews

My father placed order on 8th Dec 21 for approx Rs 6000 for my mother who is a High diabetic and high BP patient recovering from paralysis. The order for all medicines were taken and assured delivery was given before 12 Dec 21. They arranged to dispatch first lot which got help in some courier issue and the customer care asked us to cancel it and reorder that has not arrived yet (19 Dec 21). The second lot they informed that one item has MRP changed but why did they take the order without checking the MRP or availability of stock? They demanded the extra price for the change and held up the dispatch. Even my father deposited the difference amount on 14th Dec 21. Still we don't have any dispatch of both the lots. We have to continuously follow up with their customer care whether they have dispatched it at earliest since these are critical medicines. This is a severe mismanagement and harassing a senior citizen who has been a regular customer. These are quite expensive medicine, should my father keep buying medicines due to this uncertainty of delivery ? I think this is not acceptable and should be raised such that old aged patients does not go through this harassment. (NetMed ticket Number: [protected]). All these false advertisements on TV with big celebrities' does not confirm on quality and service. This is complete customer cheating and harassment.

Dear sir,

I have ordered medicine from netmeds on 6th december 2021. Now order status is returned. But I have not received refund money till now. Order ID is[protected]M. I kindly request you to kindly look into it & support to resolve issue.

Thank you

I ordered for Dewsoft cream on 26th. October 2021. Order id
[protected]WSO4. Neither received the material, nor refund of money.

I ordered Noskorf Lotion 150ml which was declined and the money was deducted too. Please initiate for a refund from Netmeds. I have been trying to reach them but no help.

Details of order from Netmeds and payment deducted from Amazon Pay are attached below.

I had accidentally order incorrect medicine which I returned at reliance store and submitted the tracking details to [protected]@Netmeds but it’s been one month I m following up for the reversal and still Netmeds team is asking for tracking details. Need assistance in getting this resolved.

Hi,

On 1st Dec, i asked your team to cancel the Oximeter as doctor removed it from prescription,
But your team didn't understood & dispatched the item,
Then they asked me to return once i receive the same,

On 4th Dec, the delivery person delivered the oximeter packet, & same day i requested your team to arrange a pickup for returning this item,
On 5th Dec, Delhivery agent picked up to Oximeter (I have handed over in a sealed packet, as i have received the same)

On 9th Dec, it reached your Delhi fulfillment center,
From that day, till date, i am continuously following up for my refund, but getting no resolution,

Delhivery tracking id[protected]
Picked up by - [protected] - Amar Delhivery

[protected]ASO2 (AccuSure Pulse Oximeter)

If i am not getting my refund today, i am taking this to awareness to other customers to not to shop on netmeds via Social Media influencer account,

If there is some gap in your understanding, please call me, i will explain it easily over call,
Please stop frustrating me for my genuine refund,
I am suffering since 15 days due to your team,

I am just saying that my Oximeter (from Order ID[protected]A) refund is pending to be initiated from your end, this was also returned along with the pick up of order[protected]W, because i was not clear that which return the courier person has come to pickup,

Your Delhi fulfillment center has already received the Oximeter seal packed on 9th Dec 21, then why there is so much delay for refund ?

Please just do one thing, call your Delhi fulfillment center, & ask them whether they have received it as i am saying, & accordingly initiate my refund on top priority,
If needed, please take me over conference call, i can even connect you with the courier person who picked up my parcel along with the original return request,

There is no benefit of irritating a regular customer, it will be good for everyone if my my problem gets resolved asap,
Even if its taking time at your end, kindly please inform me, because non reply is not seemed to be that someone is working on my issue,
I can understand that things take some time, but i am already waiting since 9th Dec 21, even your customer service team was not ready to tell that i can reach out to you too for help, Very disgusting experience first time with Netmeds,

I have also sent mails to Escalation team & Grievance officer also, but there is no solution provided by them too.

For any other customers who want to purchase medicines, should go with Tata 1mg, they value their customer's time, & money, & quick service for issue 24/7.

I have ordered the medicine on Dec5th till now the medicine is not delivered but the status is showing as Delivered... I have given complete details to netmeds including the delivery person phone number ... even after giving all the necessary details netmeds is not able to resolve the issue... whenever i call the customer care, they are saying 24-48hrs ... but they are not sending the medicine nor providing the refund...

The medicine bottle I received on this order was almost empty. I raised a complaint with required pictures and Netmeds and they assured that the money will be refunded. They also asked me to share my bank account details. It is more than a month and they have still not refunded my amount.

I have raised escalations, grievances, called customer support more than 10 times and also looped in CEO, still no action is taken. Raising this complaint for getting refund of my medicine.

Regarding shipment id"[protected]A

I have raised order with Netmeds on 25th Nov and I have assured that it will get delivered by 3-4 days but still it's not delivered to me.

There is an update in your portal it's delivered but I haven't received this shipment nor received any call from the courier partner.

I'm taking follow-up and raise compliant with your customer service but nobody is bothering to support me and just disconnecting calls.

This is really shocking the way my case is handled by Netmeds. Requesting youre urgent intervene on this.

On December 12th I made a big mistake by placing an order on netmesapp. Amount is deducted from my Gpay account (transaction ID:[protected] and it is showing status as "purchase confirmed". Attached payment details screen shot. But on app order was not updated. Yesterday I called customer care and raised a complaint with ID [protected] and I was told that amount will be refunded till yesterday end of the day. Yet nothing was processed. Today I also called and I came to know that no one was processing the complaint. Please refund the whole amount ASAP.
Details-
Name: Mayur Phalak
mobile no: [protected]
Email: mayur.[protected]@gmail.com
complaint no: [protected]

I have ordered medicines on 2nd December & delivery date was 3-4 December. Still order is not delivered. Status is marked as delivered. I have talked to customer care on this many times. But they are also not providing solution. I kindly request you to please check & provide solution. Order ID is[protected]M.

I had ordered medicines from Netmeds on 21st Nov. It was never delivered inspite of repeated follow ups. Finally I asked for a refund on 1st Dec.

Again after repeated calls and follow ups all I get to hear is that it would be done "ASAP", "on priority", "next 48 hours" etc.

Need to complain about this horrible customer service. They are cheating people

Order no. is[protected]M

Sir,
I have placed order on Netmeds on 1st of Nov21 based on the confirmation Medicines will be delivered before 4th Nov payment was done while placing the order itself. Only few Medicines were delivered rest of the Medicines are not delivered. Refund is requested from 5th Nov till date not yet received. Whenever contact Netmeds team inform sorry and you will get the refund as soon as possible.

I am Sambhav Jain
I ordered some facewash and shampoo from netmeds on 12/12/2021 with my order id[protected]W . my payment got deducted from google pay and after that, netmeds is showing that my order is declined and i didnt get refund my amount in my bank account . kindly initiate my refund.

NAME : Sambhav Jain
EMAIL ID [protected]@gmail.com
PHONE NO [protected]
ORDER ID[protected]W

Why you give wrong delivery date if you can't deliver medicines in your given date?My medicines are over and while ordering, delivery date was given on 9th dec..but till now I did not receive.. today is 12th dec..why your company is not serious of giving correct delivery date of ordered medines..other medicine brand deliver before there given delivery date.. but your company is useless and worthless of doing such mistakes..I thought your brand is good than others..but I was wrong..you are worst

Dear Sir/madam,

Regretfully I wish to inform you that I had placed an order via the above order id on 26th of Nov 2021, but had returned the same on 5th of Dec, 2021 via AWB No.[protected].

As informed to me, the amount would be credited to my NMS WALLET within 24 hours . Although, I waited for around days but no mount reflected in my account when i tried to reach ur customer service team.

1. on wednesday, they informed me that it will be credited in hours max, however it didnt.

2. On thursday, I spoke to Priyanka who informed me that the courier company has not updated the status and now it should be done in 24 hours and she also provided me the request id which is [protected], but it didnt.

3. I followed up on Friday morning, wherein they told me that the status has already been updated now, and it shall reflect in my account in max 1 to 2 hours, but alas

4. I followed up on Friday afternoon, for the update, where I spoke to ASHUTOSH, who informed me that the package was never received by me to get the refund from NMS, after much details that i Provided, he spoke to his team and then he said that it will take more 24 hours to get the issue resolved. When I insisted on providing me the escalation point he said that he was much qualified to attend my query, and then in the end he gave me the escalation email id as [protected]@NETMEDS.COM.

I am writing this email to you after verifying the escalations on GOOGLE and it is very sad that the customer has to go through such a level of harassment from the team just to know the ESCALATION level and refund.

I REQUEST YOU TO KINDLY GET THE ISSUE RESOLVED. YOU ARE KINDLY REQUESTED TO REACH ME ON MY BELOW NOS

Regards
TRISHNA GOPALANI
[protected]/[protected]

I had paid for the order for which the money was deducted from my account but due to technical issue on the app order was not reflecting on my account. Screenshot attached for the payment.
I raised complaint with netmeds but no one is responding. Either refund my money or deliver the order.

I sent the package as requested via Delhivery and forwarded the tracking details too.. the package has been delivered to netmeds.. and they refunded me in netmed super cash.. I want the refund in the mode I paid .. with netmed super cash I have to spend another 5k to use the refunded amt and also need to pay the money in adv as no cod available… I lost faith in netmed.. give customers money back i[censored] can’t deliver the medicine. Order number[protected]ASO1
Ticket No:[protected]

Stop cheating people

Return the money in original payment mode

Netmeds cheated me, they took my money but did not deliver the order, if you have delivery evidence share with me.
order id: NMS[protected]ARS

I ordered some products from netmeds and paid for the order via Paytm. The money has been debited from my account but the order isn't reflecting anywhere nor in the netmeds account neither did I get any confirmation mail.