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Netmeds Complaints & Reviews

www.netmeds.com

3.4

Updated: Aug 23, 2025

Complaints 1190

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717

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473

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Netmeds reviews & complaints page 26

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I searched a product and was looking at the images of which I wanted. I looked at a product's image. Read it's description. And ordered it. I took nearly a week and the product isn't the same as the product's image. I need you to rectify that mistake in your catalogue and refund me as soon as possible.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 28, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 28, 2022

Verified Support

Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Order ID :[protected]A
Complain ID : [protected]

I order isotroin 10mg from Netmeds application on 23rd dec 2021 and it estimated delivery date is dec 24- 25 but i didn't get that order. Most importantly it shown delivered on app even i didn't get my order.

So, I complain by calling at help center of netmeds from 26 dec 2021 to 25 jan 2022 and i get only one answer "False report is given by delivery man you get you payment in 24 to 48 working day" But till date i didn't get any money.

So please look into this and tell them to refund my money as soon as possible. I hope i get proper response here.

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Zeal,

Sorry for the inconvenience caused.

Please be informed that the refund has been initiated as the order was undelivered. Kindly allow 1-9 working days for the refund to be reflected on your statement.

Looking forward to serving you in a better manner soon.

Regards,
Netmeds Team!

Feb 15, 2022

Updated by Zeal_Ardeshna Order ID :[protected]A
Complain ID : [protected]

It's been more then 15 days while complain on consumercomplaints.in still i didn't get any updates...

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Surbhi15

from Delhi, Delhi

Jul 19, 2022

Netmeds is the worst app to order medicines and have worst customer care. They don't know anything..All they know is to give excuses..My order is pending since 2 weeks and when I asked for cancellation they said we have cancelled it and refund will be initiated..Its been a week, refund has not been initiated and everytime I get to hear it will done in 24 hours.
And they are not doing anything from their end.
2 days ago when I called, they told me order has been cancelled and it's pending with the payment team and today I get to hear that order is pending for cancellation.

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I placed a order in netmeds, immediately I found that the address was my temporary address and not the permanent address which I want them to get shipped. When I tried to contact the customer care in chat after longtime someone responded and informed that it would be updated in 2-3 hours and would be shipped

Later they didn't change but shipped to older address and when the delivery person contact me I declined to pickup and asked to cancel and return the shipment so that I can cancel the order

After that there are no updates in tracking, no response in chat always reports no customer care agent available and no reply for the mail sent

Now neither medicines or money is returned

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Nagaraj,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

Jan 29, 2022

Updated by nagarajup18 The mail is sent more than 10 days back and there is no response mail ..

I had customer care on 24 or 25 th, they assured that the existing one would be cancelled and new order would be placed immediately by backend team and until now no new order is placed with new address

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I have ordered tablets through netmeds but partial order of it was delivered but other order was not delivered, the courier person informed me that there is no service in my pincode so you can call customer care and cancel it, I have done the same but no response from their side customer care representative said order would be cancelled within 24 to 48hrs but nothing happened same on twitter to I have complained but no use of it

+2 photos

Jan 30, 2022

Complaint marked as Resolved

Order was delivered

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2022

Netmeds Customer Care's response Hi Vignesh,

Thanks for letting us know that the order has been delivered.

Looking forward to serving you in a better manner soon.

Regards,
Netmeds Team!

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My order IDd no.[protected]P
Dates 24/12/2021 showing delivered on 29/1/2021 but till date not receive it deliver to me on my given address
I have mail to Netmade but no respons
Pl help to resolve issues

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Jan 28, 2022

Verified Support

Hi Ashok,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Ulhasnagar

Hi
This is regarding the Order ID:[protected]A.
I received a partial order on 16th jan, and a request for the return on 16th of January and it has not yet been collected from me.

For another partial order, I have not collected as per the instructions from Customer care, but that is also showing in transit as of now

I have called more than 100 times to netmeds customer care, 90 times it is...

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Hello,

I have ordered medicines on 16th January & delivery date was 17-19 January. Still order is not delivered fully. Only 1 of 2 is delivered. Status is marked as processing. I tried to talk to customer care on this many times. But they are also not providing solution. I kindly request you to please check & provide solution. Order ID is[protected]M. Iam unable to cancel the order also at my end. I spoke to customer care to cancel it. But no response.

Medicines are ordered because of your promised delivery dates. But netmeds is playing with our belief. It is happening thrice to me. Please understand that medicines are very important in this pandemic. But you are playing with our belief in you which is not at all tolerable.

I request kindly look into it & provide solution.

Feb 6, 2022

Complaint marked as Resolved

Refund issued by netmeds, thank you consumercomplaints.in team for your support

Netmeds customer support has been notified about the posted complaint.

Jan 27, 2022

Updated by Prashant_CC Dear Netmeds team,

Please update on issue raised.
Today is twelth day after order.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Prashant,

Sorry for the inconvenience caused.

Please be informed that the refund has been initiated for the undelivered order. Kindly allow 1-9 working days for the refund to be reflected on your statement.

Looking forward to serving you in a better manner.

Regards,
Netmeds Team!

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Not refund total online prepaid amount of Order ID #[protected]W in last 26 days in my my account.

I have paid amount online but Netmed refund amount in NMS Super Cash i.e Netmed is not refund amount in my account.

I have called multiple time to customer care but not got money back to my account.

However added money in NMS Super Cash.

Mar 4, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Vinod,

Sorry for any trouble.

Please be informed that the refund has been initiated for the received amount and shared the transaction details through email.

For further queries, kindly write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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Website: netmeds.com

I bought cancer treatment medicine worth 9000 rupees in the last week of December 2021. However when I received the package it was so badly packaged and shipped that the tablets had been crushed and some had even popped out of the strips.

When I contacted the customer care they could not be bothered about it and only upon insisting that they take back and refund the amount they agreed and told me that they would arrange for a reverse pick up which never happened till date.

Several follow up with customer care by email resulted in standard template reply with zero concern for the customer concerns.

A guy on live chat promised me that they would promptly arrange the pickup and refund in 3 days. It is now 5 days as of this writing (23 Jan 2022).

Order#[protected]PSO2

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Hi,

I ordered few products from Netmeds on 11th January vide order number[protected]W. The order was supposed to be delivered by 14th January. No one from their team called me for the prescription for 4 days. No one replied from the customer support email either. The telephonic customer support just kept on saying that we will arrange a call for prescription. Emailed their management and the order was approved. The copy of the prescription was never shared with me btw. The order was delivered on 18th January. It was missing 2 soaps and the rest of the products were fine. Immediately called and mailed them the photos but no one is replying now. What is a customer supposed to do in this situation if a company is ignoring the customer? Kindly look into this.

Regards

Mar 10, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Rajesh,

Sorry for the inconvenience caused.

The amount has been refunded in your Netmeds wallet for the missing product.

Kindly write to us at [protected]@netmeds.com for further queries.

Regards,
Netmeds Team!

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I had ordered my medicines (zecal, follihair and ocid 20) a few hours back.
I made a payment of Rupees 509 from Google pay, but the order is still pending (declined), and the payment has not been confirmed yet. My money has been deducted but the order has not been placed at your end.

I have attached both the receipt of the transaction (on google pay where amount 509 has been paid to you) and the pending order details on my netmeds account. Kindly expedite the issue, either refund my money or confirm the order. Or I'll have to take strict action.

Somya
Meerut
Customer

+1 photos

Mar 1, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2022

Netmeds Customer Care's response Hi Somya,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Address: Karthik T. No. 89, 3rd Floor, Mookambika Layout, Myalsandra, RV Post, Bangalore - 560059

Website: Netmeds

I have raised a return request on 3rd January 2022. Reference no. [protected]
they have taken the return request & they confirmed the amount will be credited to the Netmeds account. Return request reason- Doctor changes the prescription return request details as below:
1. order no[protected]A
a. Remo 100 mg Tablet 15's = 5 Sheets
2. Order No[protected]A
a.Torglip 50 mg Tablet 10's = 18 sheets
3. Order No[protected]A
a.Tazloc 20 mg Tablet 10's = 9 Sheets
b. Remo 100 mg Tablet 15's = 1 Sheets
Already 20 days over & I have called many times to Netmeds customer. when I call they will commit they will pick up the medicine within 24 hrs. But still, now no one called me to pick up the return request medicine. I am Requesting Netmeds to do the needful immediately because I want to place an order for newly prescribed medicines.

Netmeds customer support has been notified about the posted complaint.

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I have ordered for OneTouch Select Test Strip on 17 th Jan'2021 but still i have not received my order and no updates regarding the product delivery received from NETMEDS. When i tried to contact the customer care i was waiting more than a minute on a call but no one attending and the call getting disconnected. Respond immediately

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I have order a medicine more then a month before but still on date order was not received after many reminders & requests. There after I give cancellation request but still on date neither cancelled order nor refund process.

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I order a face wash on 20th Jan. My amount was debited but Netmeds declined my order after that and didn't even issued a refund!

I tried contacting their customer care team regarding this but there was no response from their side!

Order id is[protected]A
Transaction id of Amazon pay is P[protected]

I want my refund now!
This is very unprofessional. They debit the amount... Decline the order for no reason and then don't refund the amount as well

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My orderId:[protected]A
I ordered medicine on December 5th. Due to fake update by courier my order showing as delivered. This statement also confirmed by Netmeds customer care. I requested for refund on 8th December. But till now i didn't received my refund. More than 40 days i waited for refund. Everyday i am contacting customer care and mailing also but no use till now

Why I need to wait for my money, if i won't get my refund i will take a legal action 100%

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The order status is delivered although the order was not delivered and it’s been 21 days no refund is initiated .
Teams doesn’t respond to emails nor to call .
Through chat they will ask to wait for 24-48 hrs to resolve the issue but no updates from the team .

May 17, 2023

Complaint marked as Resolved

Refund issue resolved

Netmeds customer support has been notified about the posted complaint.

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Address: Netmeds customer

Payment[protected] all toll free 👀👉customer netmeds customer service in my life with me on[protected] all service is a

+1 photos

Feb 26, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Jan 21, 2022

Updated by Sanju sarma Payment[protected] all toll free 👀👉customer netmeds customer service in my life with me on[protected] all service is a

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Sanju,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com.

Looking forward to your email.

Regards,
Netmeds Team!

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Hello sir, I have ordered the medicine (Hald SR 400mg) on 11th January, 2022 from Netmeds(Order ID[protected]A) for what expected delivery date was 14/15th January, 2022 But still I have not received my medicine as its 21st January, 2022 I have called so many times on your customer care number and requested for fast delivery and every time I have been assured that I will be received the same as soon as possible but I have not found any proper response from your team. I have also contacted your courier partner for the same but they also were unable to update about true delivery date. As I am helpless now, I am requesting you to take strict actions on this issue.
My registered number on Netmeds is [protected]

Feb 27, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Aakash,

Sorry for the inconvenience.

We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Address: Banglore

This is really critical that my mom is serious and have to show his blood reports to doctor but it's been seven days Netmeds is not giving us our reports .
Their customer support is saying we can't do anything we don't have any update .
We have booked an appointment with doctor which we have got waiting since 30 days as he comes once in 15 days .
Now my booking will get cancell what should I do .
What if anything happens

Please help
Komal sharma
[protected]

Feb 27, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2022

Netmeds Customer Care's response Hi Akhil,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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