Netmeds Complaints & Reviews

Worst App!! Very very bad service. I had ordered some urgent medicines through PREPAID ORDER and its been complete 2 months now & there is no clue of my parcel nor any delivery update. On calling customer care, they just say that we'll forward ur request to our team, but still there is no information about my parcel... On asking for refunds, they say "How do we know that you have not got the parcel?" On asking for arranging re- shipment they say your complaint has been forwarded to our courier department wait for 24 hours.
Its been 2 months now & highest limit of patience. I'm fed up now.

I had ordered medicines the delivery date is on 11 nov 2021 but till now not delivered whats the reason please refund my amount my payment is also done please raise a complain on netmeds. And no response from company side

I have ordered an asthma inhaler and BP tablets on 1st. Nov, 2021 with Order ID[protected]A (prepaid order of Rs. 789.69) on Netmeds. The medicine was supposed to be delivered by 4th. Nov, 2021.
But the order is still in processing state since 2 weeks. I have called their customer care support number ([protected]) several times and every time they say that it will be delivered within 48 hours but its not even dispatched yet. I have mailed several times to [protected]@netmeds.com and [protected]@netmeds.com but I have been receiving the same reply for nearly a week that they have packed the medicines and waiting for their dispatch team to hand over the courier but they do not tell me the reason behind this delay or from which city will my medicines be coming or which courier will they be sending through.
So Netmeds is replying since last week that my medicines are ready and yet they cannot answer why have they not dispatched yet. They always dispatch medicines within 24 hours of order placed. Its clear that they are lying. They are holding my money for 2 weeks but are not dispatching the medicines from their side.
Those medicines are very urgent and I have already been missing the doses. But all Netmeds have are their diplomatic answers and although they are dealing with medicines but they don't have any concern for their customer's health.

The order is still now not delivered to me which I ordered on 31st October due to you wrongly generated the pickup tracking ID instead of the delivery tracking ID . I also contacted the customer service department from 7 days for several times but they didn't solved my problem still now .so kindly take necessary action to deliver my order by generating the new delivery tracking id. Otherwise you cancel my order and refund the amount to my original payment mode. Thanks.

Hi, I ordered for medicines on 5th nov and the delivery date given was 10 nov. But the medicines were not even couriered till 10-Nov. Called and spoke to one of your reps and I was assured that the medicines will be delivered a day late due to some issues and I was ok with that. But its end of day today, 12- nov and the medicines have not moved from the source. This is really annoying as I hv medicines left just for a day. Please confirm as to when can I expect it delivered.

Customer Name
Bhimrao Diggikar
Order ID
[protected]M
Order Placed
Nov 02, 2021 2:34 PM
Estimated Delivery
November 4 - 5
ORDER
Rx
Admenta 10mg Tablet 10's
Rs.1, 536.00
Quantity: 8

I have already paid the amount still medicine not yet received.
Pl. do the needful.
Thanks

Prepaid for the medicines on 5th November . The order is not yet delivered as on 12 th November . The customer care is absolutely pathetic . No resolution of complaints whatsoever .

Again my medicine courier is delay
12 day is over but company daily days to me sir you receive your order soon why ?
1st time delay order i'll understand but again and again really ?
I'll change the address also but delivery person is confused
I'm disappointed due to delay of delivery

Order[protected]W not received. Status show delivered.
When I call them on their helpline they keep me waiting and when I get connected they immediately disconnect the phone. They disconnect every call and that's why my queue number changed from 24, to 18, 4 and then 1 in less than 30 seconds.
What kind of customer service is this?

Dear Sir, Following items is not yet deliver in spite of complaint, please do the needful.

Stayfree Secure Cottony Soft 20's
Rs.164.00
Quantity: 2

Order ID
[protected]W
Order Placed
Nov 01, 2021 5:12 PM

Regards,
Salim Ahmad
Mob. no. [protected]

I have not get my delivery on time and the person is about to die without medicine. All claim goes on netmeds... I will do case. It's very late and delivery date is 8 nov...

ID[protected]ORDER ID[protected]ASO1LAST UPDATEInTransit on 3rd Nov, 07:30 PM
ORDER PLACED ON1st Nov, 10:07 PM

I placed the order on 1-11-21 for two meds but even on 10-11-21 I have not received it.

NO RESPONSE TO MAILS OR CALLS TO CUSTOMER CARE
VERY BAD

I had order few medicine thru Netmed. I have not received those during the delivery.

I have not received the following item:
Arthrella Tablet
Kondrox Flex sachet.

I am totally not satisfied with the service. It took so much time plus your customer service no doesn't work. What's the point to order online if it takes time and product you don't deliver. I rather call/visit local Medico to get my medical supplies, which I will get in no time. Plus you are taking advance payment and not delivering the products.

Please let me know the status or send the refund amount ASAP.

I ordered some beauty care products and also I made payment though credit card but ordered not placed in application.

Very much disappointed. I ordered medicine in netmeds and the estimate delivery is 6- 7 November but till now I will not receive my medicine . This is last time I ordered in netmeds. If tomorrow my medicine will not delivered then I will definitely cancel my order.

Hi
As shown on TV they claim to be the fastest Medicine Provider in India.

Ordered Medicines on 31st Oct and as shown on TV Fastest Delivery is yet to arrive.

Today is 8th November.

After 5-6 time of follow up

Finally I have cancelled my Order and Requested for Refund.

As per Customer Service Executive, I need to wait for Refund for 7-8 working days.

I have order medicine for my mom on 3rd november wednesday today is 8th nov...the order is prepaid of around five thousand rupees...whenever i try to contact customer care they just respond with one thing that"order will be delivered shortly please wait"
my mom is in need o[censored]rgent medicine...they dont care about that at all...
they gave a tracking id...i contacted with them they are saying we have not recieved any delivery till now yeat please wait for some days...i am highly disappointed that how can a medicine company be so careless...they are not taking any initiative
please help me...is there someone who can help me to get my money back or the medicine i ordered

Order id :[protected]A .
Order placed on 3rd nov and is still not delivered. The order is already prepaid . They don't even responds to email and when called either they disconnect it or there number seems busy . How can a telecaller number be busy? I have even placed requests to callback but all in vain. Such a FRAUD and IRRESPONSIBLE company . How they are running business till now with so many same complaints? That also medicine company?

I have placed order online and have paid the amount on 30th October 2021 with delivery date of 1st November 2021. It is 4thNovember 2021 today no delivery received so far. Only assurance that it will be delivered tomorrow. Senior citizens depending on online purchases not able to move out of the house nor any one available to run errands for us are without medicines today. Who is going to be responsible if anything happens to us because of non availablity of medicine on time.

My tracking id[protected] and order id[protected]ASO1. Order Placed
23 Oct, 2021 10:12 PM and estimated delivery date 28 oct. I didn't receive the product but showed the track order Package Missing in Audit. Please help me out. It was a fully paid order. Pathetic 3rd class service from Delivery courier. in their system with status 'Missing in audit'. What a JOKE. Daily following up with your company since 30 oct, only getting fake promises of delivering in 24-48 hours...It's been 5 days but I'm still waiting...again getting fake promises from senior officials of netmeds
Seems like a case of THEFT or NEGLIGENCE by company staff...