New India Assurance Complaints & Reviews

My name is narendra singh rathore my policy # is[protected]. Can you update for my car accidental claim amount who is still didn't credited in my account what to do??

Dear sir
I have a mediclaim policy of new india assurance company ltd. Under this policy i have claimed rs 115963 for my right ear operation in vadt nurshing home mumbai. But they deducted rs 58477 without showing any proper cause. The details are given below
1 proposer name-manoj jain
2 patient name-manoj jain
3 policy no[protected]
4 sum insured rs 200000
5 amount claimed rs115963
6 claim received rs57486
7 claim no hh[protected]
8 mail id [protected]@gmail.com
9 cont no [protected]
10 continue paying premium since 2011
I have contact them many times but invain. So i am requesting you to kindly raise my matter to the proper authority, so that i can get my money.

Hello, i bought car insurance from new india insurance from an agent in my locality.
My car got accident befor one year ago.
My car number is rj35cb0008.
But till now they are not picking up my phone making excuses everytime. That agent gut left his job and now not picking up my phone. Chittoargarh office anr jaipur head office making excuses.

Dear Concern,

I have not received any mail regarding document upload.Kindly send mail for further communication and upload required document on my mail ID.Claim Reference no.[protected]

My Email ID: das.[protected]@gmail.com.

Please do not delay...Your response is very slow.Attitude is showing ignorance of customer's complain.Do not forget you are there because of customer's faith on you.Please send the mail and link earlier.

Regards,
Kishor Das
[protected]

Dear Sir,

I have buy a policy for your insurance co., & i will claim the policy against my broken mobile. I am already updated all document in your sites, but customer care not approved against this policy. My claim number is DJUN25145.

I have many mails send to your claim dept. but no positive response at you end.
Pl. solve problem.

Regards

Dhirender

I'm dr. Gurpreet singh sran... I have been attached with new india insurance from last 6 year's... This time my car verna fluidic was hit in a ditch at 6pm of 24/6/17 (Saturday) in evening on amritsar bathinda highway which is under construction from last three years. My car engine was hit and i knew it after my car stopped by itself after it went for 10-12 kilometers. I got help from local mechanic in village harike. But my car didn't work again after going for 5-6 km. I tow my car to local agency on monday as its closed on sunday. Agency personal said that cost of repair amount to 2.25 lakh as engine has been damaged and insurance personal in charge said that there shall be no claim for engine as it has been damaged as i drove my car after it signalled... I'm ducked up with amount of 2.5 lakh without any help from new india insurance. I shall not recommend this agency to anyone anymore... Good luck

I don"know why my complaint seems to be shorter. All details i have given are enough i think. I have paid renewal premium for both of my vehicles. The data are as follows.
Motor bike : bajaj ct 100
Proposal no : r/332701/31/2016/9406
Transaction id :gsbi [protected]
Car :-proposal no : r/332701/31/2016/9407
Transaction id :gsbi [protected]
These were paid long back. No policy or no communication so far. Kindly help
My telephone no is [protected]
I hope you can retrieve details with what i have provided

To,
Grievance redressal officer
The new india assurance co. Ltd.
87, m. G. Road, fort
Mumbai-1

Jai bhagwan vpo : majra (Dubaldhan)
Tehsil : beri, dist. Jhajjar
Haryana-124202
E-mail: [protected]@yahoo.com
Mobile no.: [protected]

June 19, 2017

Sub.: regarding my claim issue against my vehicle (Hr77a5364) insurance policy no.[protected] from your company.

This has reference to the frequent telephonic conversations along with several emails from your end regarding no claim bonus (Ncb) against my current new india policy no.[protected] and claim denial (For rs 51292/-) by you as my vehicle no. Hr 77a - 5364 met with an accident on 05.03.2017. Till date, your executives {mr. Rajesh madan and d. M. (Mr i. C. Sirohi) from sirsa branch} were making false statements and were giving only baseless verbal assurities to me for payment against present claim. I am really shocked to go through your response against my ongoing claim amount of rs 51292/- for which you are now creating the issue of ncb of previous insurer.

Please be informed that while renewing my current vehicle policy no.[protected] from your company for present period of 08.11.2016 up to 07.11.2017, you have demanded previous vehicle policy no. [protected] document (From m/s sbi general insurance) from me for complete details. I have cleared my situation at the very intital stage of getting policy from your company that i am in this situation with my previoud insurrere and have not got any claim from them. Being a commom man i was not even aware if i was awarded ncb or not. It just came to me as a shock that even after getting insurance for my vehicle i am not entitled for any claim as there was blunder created by your representative while issuing policy to me. They did not clear the picture with previous insurer and issued the policy. Had they been informed me at the intial stage i might have though in different direction and would have made my mind accordingly.

Evenly i have informed you that i have taken no claim from my previous insurer (M/s sbi general insurance ltd.) against previous policy no.[protected] till date and already denied for it.in this regard, i have all requisite documents in support of my statement.
But surprised to see that while renewing my current vehicle policy no.[protected] from your company for present period of 08.11.2016 up to 07.11.2017, you have adjusted 20% ncb in my current policy after going through all my previous policy records. For this, no objection was there from my end although other insurance companies provides up to 50% ncb. But now at present, while raising a claim for rs 51292/-, now you are creating issue of previous sbi policy no. [protected]in”open state” so the current claim can’t be processed. But this is a baseless issue.

I have clearly informed you that i have taken no claim from my previous insurer and have proofs for it. If the previous policy (Sbi policy no. [protected]) is in ”open state” as informed by you then it’s not my fault. You should enquire from your end that why this previous policy in open state and must be confirmed while renewing the current policy for present period of 08.11.2016 up to 07.11.2017.
Moreover i am totally dissatisfied with your services. Your executives (Mr. Rajesh madan and d. M. (Mr i. C. Sirohi from sirsa branch) were making false statements and were giving only baseless verbal assurity to me for payment against present claim since april 2017. I am totally upset from your such type of response.

If you see my situation as of now, it is like i am without any insurance even after paying premium to you as you are not ready to consider any of my request regarding claim. I am not able to take out my vehicle for any ride as now i am aware that it is as good as not insured. Not sure why m. Sirohi mentioned ‘close relative’ in email reply. It gives a feeling that he is taking it personally and trying hard to deny this claim. Please suggest if that ‘close relative’ overlooked any rule while issuing insurance or is he on a post where he can influence any policy of company. It seems i am a victim of any internal clash of your organization.
I think there have been so much of to and fro emails and letters. Now may i request to please inform in black and white if you are clearly denying my claim or considering it for any payment.
If you see there has not been any fault from my end. I just paid premium and expected claim from you. But it is stuck in the technicalities of rules and regulations which you are using for denying my claim.
Kindly look in to the matter and close this out in an amicable way while keeping in view my situation.

Thanks and hoping resolution of my claim

Jai bhagwan

Cc :mr. Ram patlan,
Regional manager
Sco-36-37, sector 17-a, chandigarh 160 017

Dear sir
I had renew on line two wheeler insurance on
On may 18, 2017 3:48 pm, but till date i have not got any type of policy documents please send policy documents.in my home address or soft copy send below mail address
[protected]@gmail.com
Naresh. [protected]@howeindia.com
Below policy details

Dear mrs, geetaben, nareshkumar shah,

Pleased to inform you that motor policy, policy no:[protected], policy period: from 21/05/2017 to 20/05/2018, vehicle no: gj-12-as-5882
Has been issued/renewed for net premium: rs 958.

In case you have any queries / clarifications, please contact our customer service center at[protected].

Yours sincerely,

The new india assurance co. Ltd.
Customer support
(This is a system generated mail and should not be replied to)

Hi,

Little did we know that when buying a car we can choose insurance provider ourselves else we would have checked some reviews online. Anyway we did the mistake in ignorance and we are paying the price of it now.

Car : hyundai create
Reg no.: hr24w 4455

I met with an accident in nangli, haryana on 4-may-2017 and the car was towed to deep hyundai nangli on same date. Today on 27-may we received a curtain raiser when on asked to pickup our repaired car we receive the shocks which were unheard in today’s competitive times. Attached are the pictures for your review.

- the hinge pillar is misaligned so the service team inserted a wooden block, some putty and fixed the door as if it’s a toy car and not creta worth 15 lakhs.. We are wondering if new india surveyor named saneev khanna is in tie up with deep hyundai as when we called well in advance to have a look at the car, he simply denied saying it is no more his responsibility.

- the glove box is misaligned but to the deep hyundai staff this 3cm will not hamper my car usability and i should accept it... Obiously surveyor thinks its not his work anymore.

- the left side door after repair have a 2cm opening as shown in picture and again to deep hyundai they cannot correct it as they do not have surveyor’s approval and the new india assurance’s approval for same.. We are wondering what did they charge all the money for.

- here is the icing on the cake, the deep hyundai people wanted to deliver the car the new rim and tyre changed in insurance as two separate units and they asked us to get the tyre matched to the rim outside since they do not have machine for it.. Imagine the odesity of a service center.

All this is today’s story and the old drama has to be refreshed to you guys:
- 4-may accident and towed to center
- 11-may survey was done after numerous calls and emails eventually reaching to grievance cell
- 12-may we get a call where deep hyndai says x, y and z is not approved by surveyor and we traveled 40km to the accident site taking pictures of the location to show to the surveyor and then he agreed to survey and approve the repair of left front door which was the major part damaged besides the wheel, rim and its parts
- for last one week strating 21-may deep hyundai has been delaying although all parts per them were available… obviously it will be as the pictures show they did all temporary measures and nothing has been repaired to cars and occupants safety.

We would want you to kindly review the pictures the facts and suggest if we need to give up the hope of getting our car back in safely drivable position or are we to bear the brunt of clash between new india assurance and deep hyundai nangli.

Regards
Kapil jindal

After the information from bankbazaar agent i renewed my family floater health insurance policy of new india insurance ltd through bank bazaar on 3/5/2017. I received the soft copy that day through email. My new policy no.[protected]. But i didn't receive the original document and health card yet. Sir please sent that as early as possible. Thanking by salim

Took My claim Policy 9 years before for Rs. 1 Lac each, for self and family members when all were health with New India Assurance Co. DO 100, Chennai 600001. Renewed without break till date when all were healthy. Enhanced the limit from 1 Lac to 2 Lacs 3 years before and reported Diabatics and BP in the proposal. There was no claim for all two years. In 2016 admitted for guiddiness. They TP - Vidal short paid by 18464/- . Reasons not given. They seem to have taken SI as1 Lac and not 2 Lac for claim settlement treating as preexisting disease . Mails not properly responded and Rs.18464/- not settled.Vidal Health is the TP.

Sir,
The new india assurance.co. Ltd portal office at mukkam, kozhikode is not working on proper schedule. Usual working hour starts at 10 am but here it's depends on the workers decision. Its not happening first time many customers facing same issues. So please make any step to solve the issue. Otherwise we are force to change the company.
Thanks and regards
Deepak.

My new praposel submit clientage 53 with health check up to tpa hospital don by as co guide line with dr. Coments fit for mediclaim. This praposel rejected by new india. Why did you rejected my this praposel? When doctor said he is fit for mediclaim. Whether there is any right for cuotomer to buy the policy. Can company reject the praposel? So please answer me.

Sir my vechile reg. No-jh05aa-5905, insurance policy no-[protected], claim apply do, 14.03.2017, but your branch's (Bokaro steel city, sec-4, city center, jharkhand) careless, till date payment not received. Please release payment earier. Regarrds, bikash kumar sinha, plot no-295, bar co-operative, bokaro steel city (Jharkhand) mob-[protected]

I have claimed my car insurance on[protected]. N paid all the amout to the dealer. Insurance agent promised me to refund my money back in 7 days. Its been more than 33 days no money has been refunded in my account. Insurance agents are making my fool by saying ask us on MONDAY. Its been more than 3 mondays. Please help me as soon as its possible. Thanku

Date of incidence:-8-4-15.cash 728000 was looted
policy was renewed regularly subsiquent to proposal dated 3-4-12 copy of proposal form made available by New india through RTI, clearly mentioned money in transit from petrol pump, moti nagar Kalpi to any bank of kalpi or/& partners residence at kalpi is covered new india rejected on 9/9/16 saying residance of owner not covered this rejection is against conditions of proposal my letter dt 27/1/17 to pay claim no[protected] is still pending & no payment made till date.

Your employess do not support to customers either they ordered to go here & there and they don't have xerox machine, so every customer suffers a lot for photo copy. Their attendent is so slow so working style is soo poor. Department is very poor, they took 1:30 hours to renew my policy. The branch code is 330106
PRATAP PLAZA BR F-7, Pratap Nagar Jaipur

Sir,
I contacted Ms. Thulasi at your indranagar branch, Bangalore, and sent her a mail on 23/3/17 regarding the renewal of my Ertiga vehicle which was purchased last year and the insurance was done by the showroom. In spite of attaching relevant documents and reminding her the next day to reply, but she has not bothered to revert.
Since I have the insurance of my other car KA01MM 971 with you and thought I could have the insurance of the above mentioned too at your branch.

I just wanted to know whether this is the attitude shown to a customer even after following up with her. A shear negligence towards her Job.

Kindly revert .

Naveen
[protected].

Respected Sir /Mam

I have claimed for Insurance . Due to someone had mistake either in Insurance company or Bank .my account number has changed . So yet now I could not get the amount regarding that I have made so many conversation . I did not get any reply about that . Kindly do the needful

Insurer's Name : Padmavathi P
Policy No.[protected]
My name is Padmavathi

My contact number is [protected] and [protected].

I have attached Mail conversation with this letter.
Given below.

From: "Raj Kumar"
Date: Feb 6, 2017 7:20 PM
Subject: RE: Fwd: FW: REVERSAL OF NEFT
To: "DR. RAJKUMAR"
Cc: "UMACHANDRAN M G"

Dear sir,
As you asked earlier, once again I will give this detail.

Bank Name:STATE BANK OF INDIA

BRANCH:SME BRANCH TUTICORIN

IFSC : SBIN0000943

A/C Type: SAVINGS BANK ACCOUNT

A/c no:[protected]

Customer Name:P.Padmavathi

On Feb 6, 2017 9:54 AM, "DR. RAJKUMAR" wrote:
Dear Sir,

We request you to kindly send the bank account details a fresh so that the issue may be resolved at the earliest, if there is any ambiguity in getting these details from the xerox copy of the pass book.

Thanks and Regards
Dr. Rajkumar
Chief Manager
Customer Care Deptt.
Head Office, Second Floor,
The New India Assurance Co. Ltd.
87, M.G. Road, Fort, Mumbai-400001
Ph.[protected]
From: Raj Kumar [[protected]@gmail.com]
Sent: 03 February 2017 22:20:14
To: UMACHANDRAN M G
Cc: DR. RAJKUMAR
Subject: RE: Fwd: FW: REVERSAL OF NEFT

Dear sir,

I don't understand if it is account number is not clear you should ask prior to the remittance. I have furnished the data in my claim form and account number details are very clear. unnecessarily you are wasting the time for justifying your mistake. Kindly take your best efforts to credit the claim amount immediately.

lodging complaint to IRDA GRIEVANCES CELL

On Feb 3, 2017 1:36 PM, "UMACHANDRAN M G" wrote:

महोदय / Sir,

Thank you for the response.

Please note that the data provided by you was incomplete (without account number) and our effort for the transfer of funds was based on the xerox copy of the pass book provided by you, which was not clear.

We are trying to contact your bankers, M/s State Bank of India so that the error in transfer of funds by NEFT is rectified.

We hope that you will acknowledge our action in this regard.

धन्यवाद सहित / Thanks & with Regards,
एम॰ जी॰ उमाचंद्रन / M.G.Umachandran
Divisional Manager
Madurai D.O III - 730300
161 A, East Veli Street,
MADURAI - 625001.
TAMILNADU
Business Hours:[protected]
मोबाइल /Mob: [protected]

CIN : U 99999 MH 1919 GOI 000526
From: Raj Kumar [[protected]@gmail.com]
Sent: 03 February 2017 12:49:30
To: UMACHANDRAN M G
Subject: Re: Fwd: FW: REVERSAL OF NEFT

Dear sir,

I refer to the trailing mail and write to inform you that through trailing mail I came to know my claim was processed by you and the same was wrongly credited to another account which mistake happened due to new India assurance Co official negligence. Kindly credit the claim amount in my savings account immediately, otherwise I will escalate the matter with IRDA GRIEVANCES CELL.

With regards
Insurer's Name : Padmavathi P
Policy No.[protected]

[protected] Forwarded message[protected]
From: "UMACHANDRAN M G"
Date: Feb 2, 2017 8:39 PM
Subject: FW: REVERSAL OF NEFT
To: "[protected]@gmail.com"
Cc:

महोदय / Sir,

We forward the mail sent by our bankers, M/s Corporation Bank, Madurai.

धन्यवाद सहित / Thanks & with Regards,
एम॰ जी॰ उमाचंद्रन / M.G.Umachandran
Divisional Manager
Madurai D.O III - 730300
161 A, East Veli Street,
MADURAI - 625001.
TAMILNADU
Business Hours:[protected]
मोबाइल /Mob: [protected]

CIN : U 99999 MH 1919 GOI 000526

________________________________________
From: DINESH R
Sent: 27 January 2017 18:25:08
To: UMACHANDRAN M G; MADURAI-NON TP HUB
Subject: FW: REVERSAL OF NEFT

FYI

सादर /Regards,

दिनेश आर /Dinesh.R
क्षेत्रीय लेखाकार/ Regional Accountant,
दि न्यू इंडिया एश्योरन्स कंपनी लिमिटेड
The New India Assurance Co Ltd
मदुरै क्षेत्रीय कार्यालय / Madurai RO
[protected]D)
IP NO.730013
[protected]

CIN:U 99999 MH 1919 GOI 000526

________________________________________
From: Madurai-Bypass Road Branch (CorpBank-2078) [[protected]@corpbank.co.in]
Sent: 23 January 2017 16:57:13
To: DINESH R
Subject: FW: REVERSAL OF NEFT

From: Madurai-Bypass Road Branch (CorpBank-2078)
Sent: Monday, January 23, 2017 4:54 PM
To: sbi.[protected]@sbi.co.in
Subject: REVERSAL OF NEFT

Dear sir/madam,
This is to bring to your kiind attention that on 07/10/2016 we have sent one NEFT for RS.6, 050/- to Mrs.Padmavathi quoting account no as [protected].But the correct account number now reported by the customer is [protected].Kindly transfer the NEFT amount RS.6, 050/- to [protected] or send it back to us.Reference no for the NEFT:20780607A1600102 DT 7.10.2016.
IFSC CODE:CORP0002078
ACCOUNT NO:[protected]

BRANCH MANAGER
CORPORATION BANK,
D.S.P.NAGAR,
181, BY PASS ROAD BRANCH,
MADURAI - 625 016

CONTACT NO:[protected]/6363
DISCLAIMER:
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prohibited and may be unlawful. If you are not the intended recipient
then kindly delete the mail from your system and notify us by e-mail
at [protected]@corpbank.co.in. Any opinion or views expressed in
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If verification is required please request a hard-copy version.

DISCLAIMER :This email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of The New India Assurance Co Ltd. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.

DISCLAIMER :This email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of The New India Assurance Co Ltd. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.