New India Assurance Complaints & Reviews

This is regarding claim submitted under policy no.[protected] of alishba ahmed. I have not received the claim amount yet although all the necessary documents have been submitted on 17/08/2019 and claim status is showing passed since 2.5 months. When i enquired with raksha tpa 1 month ago they replied that a technical error is there. Again last week, i followed up with them. I got the same reply.
I fail to understand what type of technical error can be there which is unresolved in 1 month in this era of technology. It is clear that i am being made to wait unnecessarily for the payment of my claim. Also the coverage of the sum assured amount has been decreased while i have not yet received any payment. Kindly lodge my grievance and do the needful.
This is not expected of a company which is leader in insurance sector at national level. I have been your customer for more than 8 years. I hope you will value our association and act accordingly in your customer's interests.
Regards.

My id no. N[protected]
Claim no. [protected]

I have submitted the copy of policy for[protected] as third year policy from united india assurance co against the query if above claim. I am having policy from nia for the period 2018-19 and[protected].

I regretted to inform you that united also a govt. Company and it is not considered as third year policy. The claim is under query and tpa raksha is not clearing the file for claim.

You are requested to confirm why i should not go to consumer court for this claim.

Neera patel
[protected]
Ahmedabad - gujarat

Had incisional hernia on 25 dec 19. I did not go cashless due to bitter experience in july 18 for hysterectomy where i went cashless, but was sanctioned less than half of main bill amount (Paid 1 extra day charges). I got it reimbursed eventually.

This time, fearing that i will have problems with cashless, i went for reimbursement. Now they need declaration form from me stating that the insurance company will reimburse only the agreed tarriff and over and above the tarriff will not be reimbursed. This clause has not been informed to me earlier and not even when i renewed my policy in november 2019. All of a sudden, this is being cited as a requirement and thereby delaying my settlement. This is unethical i feel.

I am following up with the customer care since Dec2019, the parients was operated in Nov and from them I am following up with the Insurance provisers for the claim. But all in vain.
I am really disappointed with the claim.
Policy no 712500/34/18/21/00000009
MDI5-[protected]
Patient name: Jagmohan Joshi

This is height of laziness and carelessness

Dear sir.
I am having policy no.[protected] for my car at jodhpur rajasthan. I lodged a claim and surveyor without any information to me conducted survey. He approved repairs and parts in part. I came to know of the same today through service centre. I spoke to surveyor d. S. Bedi and requested for complete redressal. He told me that for front approved claim also he will make adverse remarks. This is very astonishing to me. May be there are some serious issue with surveyor but i feel that some appropriate action be taken in the matter for sanction of complete claim as the policy is zero dep and i am not going to pay anything for repairs please note down that.
Thanking you
Pankaj kumar bohra
Advocate
Mobile no. [protected] and [protected]

Non payment of full claims
sir,
claim No.[protected]
member id: N[protected]
policy no.:[protected]
claim in respct of Mrs. Uma Devi Gupta
claim amount of Rs. 49946
passed claim Rs. 13050-00
all original bills and vouchers certified copy submitted, hospital and doctors details givens proper formats in claims for reimbursements. but claim amount more deducted.
this...

Hi,

This is to bring to your notice that the "NOC" for my bike bajaj pulsur, which was financed by GE Countrywide, is still pending from your side; the details of purchase / loan are as follows:

Vehicle: Bajaj pulsur
Registration Number: MH 05 AD 8697
Dealer: Roshan Automobiles, Dombivli Thane.
Financed through: GE Countrywide.
Data of purchase: 15th Aug 2005
Engine no. - DHGBM63984
Chasis No. - DHVBML65205

All the installments for this loan have been paid by 4th March 2006

Kindly send the NOC certificate at the below mentioned address:
Sunil Chavan
Flat No. 407,
Ashtavinayk CHS ramnagar ursekar wadi
Dombivli east
Mob. No. [protected]

Thanks,

We submitted our claim through raksha tpa our claim no. [protected] in aug-2017 and claim rejected

The same company, same claim, same place, same doctor, same surgery other tpa passed the claim we hv enough proof to submit if needed

Please look in the matter as early possible

We already submitted our grievance at ahmedabad office and our application received by mr. Chenu yadav wide inward no. 229 dt.[protected]

After that nos. Of follow no one responding either new india assurance or raksha tpa

I had claimed insurance for my bike mh03cr5711 on 26/11/19 i paid the bill and brought my bike i submitted my bill to the surveyor but now he is telling i was not ur surveyor and not yet recieved any money from new india. Please help me in this matter. The service of your company is pathetic and i will never take service from you in future.
Thanks and regards
Aniket nangare

Hello sir

My self abhijeet shivdas pawar. I'm from pune.
I was admitted in noble hospital on 17/12/2019 — 11.42am.
I purchase insurance from new india assurance pvt ltd company. And it's third party is mediassist.
During that period i face very bad experience.
Totally fake assumption of cashless settlement provided by company to me.
Due to this i had to pay around huze amount rs 27000 out of 48500, which was not good.
My premium was 4781 and my policy limitations was rs 100000 but they provide approximation deduction 50, %
And gives only approval of around 35% (16000).
At the time of dischange i had to pay rs 27000 because of 35 %approval
.

Pls refund my money rs 27000 early as possible
Otherwise i will be complaint against mediassist and new india assurance comoany about fake assumption provide to customer and making fraud in total bill.

Pls take strict action against respective executive early as possible

I am still waiting for your reply

Reply must.

My contact no

[protected]

My policy number -[protected]

My Commercial Vehicle Insurance policy No.[protected] of HP 01N 0309 is not showing online on portal of RTO Office Nahan.I am not able to renew my National Permit .I have complained about this matter to Shimla branch but nothing has been done in this regard.Kindly do the needful in this matter as soon as possible.I am very much in problem due to this.

We kindly want to inform you that our vehicle number (Mp66h2049) has an accident as on 24.01.2019 which has insurance from your new india assurance company (Policy no.[protected], we have applied for claim but we are not satisfied with your surveyor claimed amount he has assessed biasedly. He has left out so many parts which are damaged and also mentioned in estimate bill as well as in final bills. He has also not approved the revised price of parts. So we are very disappointed with your surveyor behavior and attitude. If this kind of services will be provided by your company than how could the customer will continue their insurance from your company. My vehicle is still standing at the workshop till date.

So we want to request to you to please change the surveyor and reassess the claim amount and solve this matter as soon as possible because your company has already taken a long time.

Hi,

This is in reference to my claim settlement... It's been over 14 days that my claim was processed for settlement but i have not received any response nor payment... I have been mailing and calling them on regular but there's no response... They don't value their customers... The response i get is its going to take time, there is an internal delay... How is that solving my problem? If there is an internal problem why do i suffer for it...

Hi, my name is chandrashekar s from hyderabad. This is in continuation of my several emails that i had sent to the entire management for resolving the issue but instead of resolving it both the dep. Dm (Ms. Vedasree) and the dm from hyderabad seem to cover it. The dm doesn't even want to talk to me thinking that he owns the entire nia, hyderabad branches.
As it has been several times that i had sent emails and no proper info. As per rti act and lack of proper service/ grievances not resolved i would be taking the extreme step and would write both to the fm and pm's office stating that because of the kind of harassment and ill-treatment that these staff have given, i am taking the extreme step and they are responsible for the same. At least going forward other customers like me should not suffer by these kind of staff at the branches in hyderabad.

Hi, my name is chandrashekar s from hyderabad. Almost the entire staff at the ameerpet branch, hyderabad seem to have negative attitude and they don't bother to listen to the customers' complaints including the deputy div. Manager ms. Vedasree. Everyone seems to have the same feeling, which is that they not only own the branch but also think that the customers work under them and the customers have to oblige by listening to whatever they say.
Even though i have raised a complaint stating that i am unable to renew my policy online (As my details were not properly uploaded by the branch), the dep. Dm instead of trying to help in resolving this issue, in a rude manner said that i don't pay a lot of money or don't have any other insurance policy other than just 1, and said that i should pay the amount either by cheque or transfer to some hdfc account.
She didn't even want to listen and address my complaint even though i told her that i have all the policies (Health, home, car, 2-wheeler) with nia and yet she was talking with me in a rude manner. Also, she said that she cannot put me to talk with the dm and said that he was in some meeting. This kind of excuse i keep hearing always from this branch staff that is most of the times they say that none of their phones work (Lame excuse), they don't look into the emails that are sent to their email id, they don't allow us to talk with the branch manager (Either doesn't come to the office or he is outside the office always), have a negative attitude when they talk with customers by saying that "if you want insurance to continue with us, you have to keep quite and pay the amount and cannot ask any questions", also, they go to the extent of saying that "you can go and escalate this issue with the top most management and say that no action can be initiated".
This gives a feeling that may be the branch is owned and run by the entire staff as they think that way and ill-treat and harass the customers.

Dear sir /madam
We are not satified from you are services.
We send the intimation to tpa before 4 month but still claim not setteled.
In anather company fastly settelde the claim within a 15 days. But in new india assurance company taking to much time for settelment. Please think on this compalint and do fast work.
Our variouse claim are pending in tpa that are follows
Policy number:-[protected]
Claim no.[protected]
Policy number:-[protected]
Claim no.[protected]
Policy number:-[protected]
Claim no.[protected]
Policy no.[protected]
Claom no.[protected]

I bought new policy no.[protected] on 8/11/2019 but while checking in rto, it is not displaying in rto site. Because of that i am not able to apply noc from pune to bangalore.

I called more than 10 times to customer care, sent mail to differenent people for nia company but in vain.

Only because of this i am facing lots of troubles.
Name : saheed kumar sahoo

I have submitted the claim for my flood affected car which was submerged in basement parking. Police f. I. R report is attached here with along with car photo. In my building all other cars were also submerged and have filled for insurance. My claim was rejected on false surveyor findings.my claim number is[protected]. Also find the policy number in attachment photo. I amm attaching my car photo at the time of submerge. My claim was rejected on false surveyor findings report. There are a lot of witnesses in my building to the incident. I request you to please process my claim.

I subramani. K. Vishwanath one of the policy holder of your esteemed organization. My policy no.[protected]. My customer id is po07403916.

My policy is in force for the last 15 years. This is the first time i came lodging my claim.

Brief facts

Myself along with my spouse mrs padma subarmanian was admitted to sri sri college of ayurvedic science and research hospital, 21st km, kanakpur...

In this regard I am sending the documents

1. Letter from The New Indian Assurance Company Moga dated 9/7/2019 in which claim papers were submitted to your office

2. Acknowledgement of claim paper by your office on 16th July 2019

3. Copy of application request to regional office The New Indian Assurance Company Givenchy cell Ludhiana regarding pending medical claim

So you are requested to look into the matter and process my claim as soon as possible as the cases already so delayed thanking you

Bharat Bhushan Dhand

#226A, street no. 3, New Town,

Mga -142001
M: [protected]
Email: [protected]@gmail.com