NEXA Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
287
COMPLAINTS

NEXA Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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2
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0

Phone:
Phone:
+91 11 4678 1000  [Press and Media]
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Additional info

Mr. Mahendra Singh
Data Protection Officer and Chief Information Security Officer


Customer satisfaction rating
2%
Complaints
287
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

NEXA Complaints & Reviews

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Nexa — manufacturing defect in balono car

 pradeepmethi on Nov 9, 2018
Sir I have purchased Balono Alpha car in Aug 2017. I have found defect in two place of the car i.e low quality of iron used...
Complaint category Cars, Parts & Vehicles

 [email protected] on Oct 30, 2018
Good evening sir,
I am staying at dilsukh nagar.
I took delivery in oct 2016, providing service in lb nagar sai service 28/10/2018.
Customer care executive called me to use service and i agreed. Our nearest service center, "sai service located at lb nagar".

Today morning driver came to my home and took car for servicing. I thought they are using service point at lb nagar but they went to sanath nagar which is very far from our location. (Reading in car74 kms).

The charges are very high, comparetively from last servincing.
Reg. No:ts11ej1458
Invoice number [protected]
Job/card no:[protected]
Updated by [email protected] Oct 30, 2018
Good evening sir,
I am staying at Dilsukh nagar.
I took delivery in oct 2016, Providing service in lb nagar sai service 28/10/2018.
Customer care executive called me to use service and i agreed.Our nearest service center, "sai service located at lb nagar".

Today morning driver came to my home and took car for servicing. I thought they are using service point at lb nagar but they went to sanath nagar which is very far from our location.(Reading in car74 KMS).

The charges are very high, comparetively from last servincing.
reg.no:TS11EJ1458
Invoice number [protected]
Job/Card No:[protected]
Complaint comments  Add a commentComplaint category Car Dealers

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     Mahesh Shah Gupta on Oct 28, 2018
    Dear i have complain so many time in regards of service and body shop work but satisfactory resolution not done by the workshop they jus satisfy temporary not permanently for example
    Service done lubrication of the engine oil become zero at 26000 i have also complain regards left driver side shocker sound but they suggest its stud sound after 6 or 7 days again it started pickup is not so good now we talk about body shop i have annexed photo of body shop work u can examine is it good or bad work
    Vechile no up32 hk 6222
    Workshop bright 4 wheel vinas nagar lucknow
    Complaint comments  Add a commentComplaint category Car Service Centers

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      Nexa — regarding nexa card

       sashish on Oct 28, 2018
      Dear sir/mam,
      It's been long time since following for the reimbursement of nexa card issued at the time selling car...
      Complaint category Cars, Parts & Vehicles

      Nexa — customer service on sales

       Swamynaren on Oct 23, 2018
      I booked the vehicle and was promised to get the delivery on saturday 20th october from nexa palace showroom. From the time...
      Complaint category Car Dealers

       Smarth Verma on Oct 20, 2018
      Dear sir/mam,

      This is a complaint for an accident that occurred today between a bullet motorcycle and my scross alpha model car.
      Much to my dismay the steering wheel came out after the collision.
      Please revert why after such a collision the steering wheel can come out.
      Is the safety so much lacking in your cars.
      I need proper root cause analysis.
      My car number is pb10gh 5339 and was purchased from sandhu nexa on 22.06.17
      At the moment after this accident that took place tonight on 15.10.18 the car has been taken to stan nexa ludhiana outlet through a recovery van.
      Please address this issue immediately and replace the car.


      steering wheel came out of my new s cross alpha
      Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

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        Nexa — fraud

         Diana D'souza on Oct 19, 2018
        1. At the outset i would like to convey my displeasure on the service provided to me by nexa magarpatta.

        2....
        Complaint category Car Dealers

        Nexa — steering

         Baibhab Mahapatra on Oct 15, 2018
        While driving my baleno car on steepy slopes when i try to turn the steering there is an unusual noise coming out of the steering.....
        Complaint comments  Read comments [1]Complaint category Car Dealers

        Nexa — service & repair and further customer support [Resolved]

         GGO on Oct 13, 2018
        Dear sir/madam,

        Refer our vehicle no. Tn11t9060, model - baleno.

        Bodyshop work has been done...
        Complaint category Car Service Centers

        Nexa — original rc not received and fastag provided with car is not registered with the bank

         Archana Watts on Oct 11, 2018
        We had purchased baleno delta from rajouri garden, new delhi branch on 28th may 2018. But we have not still receive original...
        Complaint category Car Dealers

        Nexa — autopace chandigarh

         Priyanka Vashista on Oct 5, 2018
        N a baleno car with registration number CH01BF8219. My car got damaged from the front and i got it repaired from Modern Automobiles...
        Complaint category Car Dealers

         rishu bhutani on Oct 4, 2018
        I purchased a beleno delta model in 2016 july

        I am facing some issues stearing column as its stiffing i have raised a complaint to nexa work shop in meerut, they promised me to get the part changed as it in in warranty however even after 3 months they havent arranged the product and very tim they have the same answer

        Sir we are still waiting for the part
        Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

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          Nexa — baleno automatic top end problem in steering wheel

           Aarti sandeep on Sep 29, 2018
          We have just bought the car in august 2018, we found the steering wheel is too hard and does'nt come back to its original...
          Complaint category Cars, Parts & Vehicles

          Nexa — service related & spare part availability

           Tirupati Vara Prasad on Sep 21, 2018
          Hi sir, i am very disappointed your services, you know from last 15 years i am favorite of maruti cars starting from alto...
          Complaint category Car Service Centers

           Kavuru Viayalakshmi on Sep 21, 2018
          I have purchased Maruthi Baleno Automatic Petrol High End model from Varun Nexa Showroom - Vijayawada in Dec'2017. At the time of buying, showroom executives insisted to take the insurance policy from the showroom itself and they informed us the insurance will cover for everything (Full Insurance), under compulsion i have paid all the total amount to around Rs. 10.10 Lakhs to showroom only. Recently on 11-Sept-2018 my vehicle was stopped in the middle of the road in Hyderabad and as per the advises of the workshop people we have handed over the vehicle by toeing van help. For our surprise the workshop people told that engine is seized and they also informed that it is not covered under the insurance. Maruthi dealer (Varun Nexa Showroom - Vijayawada) is not bothered and not even responding to the issue. Attached the complaint letter for your information and for quick action.


          baleno alpha automatic petrol high end - dealers cheating the customers
          Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

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             Vikram Shohla on Sep 20, 2018
            Sir

            My nexa scross car repair last 26 day in katariya motors kalavad road rajkot

            Manegar ne last 26 din se meri kar ko compani me rakha hua hey aj tak car repair nahi car pa rahe he to is ka dilarsip cancal kardo jis k lie ese nexa primier car lena band kar de

            Ye log ki compni me koi responcibel admi bhi nahi he k ham log complain kar sake isse accha to atul he...
            Complaint comments  Add a commentComplaint category Car Dealers

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               Venkat2252 on Sep 18, 2018
              Baleno diesel zeta was breakdown today during high ways riding. All of a sudden engine stopped running and it became very difficult to park on the left side as i felt steering was locked and i was only able to turn inches.

              Towing vechilce came within 1 hour and i was confirmed it was a high pressure fuel pump issue. It happens if you fill fuel in different petrol bunks. Ridiculous and terrible reason. I filled 90% in bharath petrol bunks throughput my 77k run in 2.8 years but it is impossible to fill in same area bunk.

              But unfortunately i did not extend my warranty due to my un awareness, but i was much disappointed when i heard i have pay from pocket since it cannot be covered in insurance as well.

              Sorry maruthi suzuki if your product is not even able to cross 1 lakh km and facing fuel pump issues and already i have poor suspension where you said my chasis nbr is not coming under your cut off nbr not sure what next then i m leaving this car in workshop itself and i m planning to sell the car to you again.
              File RTI get the details of pump failure, injector failure complaints against all cars Maruthi in recent years ..cos now a days most of the cars not even running for 1lac kms. Within 1 lac kms pump failure issue is there in almost..may be to cover up these they asked us to go for extended warranty which is also almost same price of pump .

              After getting details of pump failure cars in Maruthi via RTI file a case in customer court. Major components should atleast run for 1lac kms .like engine, pump, gear box & injectors
              Complaint comments  Add a commentComplaint category Cars, Vans & SUVs

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                Nexa — maruti baleno

                 [email protected] on Sep 14, 2018
                The window used in Baleno are tinted, is that allowed by traffic police or not. If not allowed then pl change my window glass...
                Complaint category Police

                Nexa — i'm complaining about, my car I purchase 4 months before

                 Durgesh Ved on Sep 10, 2018
                Some places of my car body had been repainted by company, before i had purchased it. Company didn't tell me about that, at...
                Complaint category Car Dealers

                Nexa — baleno delta petrol

                 anish1050 on Sep 2, 2018
                I have been using maruti suzuki baleno delta petrol 2016 model since 2016 may onward. I have already done all the services...
                Complaint category Cars, Parts & Vehicles

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