NEXA Complaints & Reviews

Respected sir,

I Exchanged my Car to True Value - Kataria ahmedabad On Dt[protected] and received Delivery Receipt from True Value but Today i Came to know that someone is using My car on my Name and RC is not transfer yet after completion of 6.5 Month.

Request you to please Blacklist that car as i have already sell this car to true value.

Car detail as below -

Car Number - GJ07BB0552
Date of registration - 07/02/2011
Engine No - G4HGBM198733
Chasis No - MALAM51BLBM830015
Model Name - Hyundai I10 Magna
Colour - White

I speak with Nexa manager but every time i getting casual answer from her even i faced this situation from last 20 days.

I had a booking for maruti fronx delta plus grandeur grey colour with the name of rupal goyal in premsons motors udyog pvt ltd which is located infornt of hotel radisson blu in ranchi..

I am a resident of ambikapur chhattisgarh i had been called all the way from ambikapur to ranchi that your vehicle is ready you transfer your downpayment and come with DO LETTER of bank we will deliver your vehicle as it is ready when i reached ranchi they denied to deliver me as the vehicle was not available with them they told its transit it will take another 2 to 3 days i had to wait in ranchi.. i strictly want to take legal actions actions premsons motors udyog pvt ltd ranchi and i want monetary compensation as my time and money both are wasted time a hell..

This is the pathetic experience i have ever had with maruti (nexa) i ever had..i had to travel 400 km from ambikapur to ranchi than again from ranchi to ambikapur due to which my money and time all got wasted due to there false committment contact details [protected] I HAVE EACH AND EVERY CALL RECORDS IN WHICH SALESPERSON RAKESH KUMAR PANDEY COMMITTED AGAIN AND AGAIN THAT I WILL GIVE YOU DELIVERY OF VEHICLE ONCE YOU WILL SEND ME DO LETTER OF BANK AND DOWN PAYMENT RECEIPT...AFTER GETTING ALL THE FORMALITIES DONE HE STARTED SAYING ASK YOUR BANK TO MAIL US THE DO LETTER THAN I HAD GOT IT MAILED FROM BANK THAN HE STARTED SAYING TELL YOUR BANK TO DISBURSE THE LOAN AMOUNT RIGHT AWAY I.E. ON THE DAY OF HOLIDAY OF BUDH PURNIMA, HE INSISTED ME AGAIN N AGAIN THE ONCE UR PAYMENT WILL GET DISBURSED FROM BANK WE WILL GIVE YOU DELIVERY RIGHT AWAY THEN I TOLD HIM TO SHOW ME MY VEHICLE HE TOLD ITS IN YARD DONT WORRY THEN AFTER THAT WITH THE HELP OF LACAL RELITIVES IN RANCHI SOMEHOW I MANAGED TO CONTACT MR. PUNNET PODDAR JI WHO IS MANAGING DIRECTOR OF PREMSONS I WAS ABLE TO KNOW THAT VEHICLE IS STILL IN TRANSIT THEN SALESPERSON RAKESH KUMAR PANDEY TOLD ME THAT SORRY SIR WE ARE SALES PERSONS WE HAVE TO DO ALL THIS NOW WHAT CAN I DO FOR YOU...
THEN HE TOLD WE CAN ONLY TELL EXACT DATE OF DELIVERY ONCE YOUR DO LETTER WILL GET DISBURST FROM BANK BEFORE THAT WE CANT TRACK ANYTHING
SEE THE LEVEL OF CHEATING THAT PERSON HAD DONE WITH ME...
ITS A SHEER FRAUDULENT BEHAVIOUR DONE WITH ME DUE TO WHICH I AM MENTALLY AND PHYSICALLY HARASSED..
HOPE TO YOU WILL LOOK INTO THIS MATTER

Today I visited the Nexa showroom of my service car.

i have meet to dixit & my car services verbal communication & issue in car

Rear door treame & ac grill switch, your executive suggested to me a new door trim & new ac grill approx charges 3000 rs but my issue is not proper use of door curtain & plastic .

the second last 3 days, I continue to call your company executive in car services but not the proper guide & 5500 service charges scheme is 4500 rs so pl resolve my issue asap.

Hi,

I had booked Grand Vitara vehicle on 24th Feb 2023 in Shruti Motors (Shimoga Branch), they promised me to give delivery within a month & now its been more than 2 months they are not giving any status of delivery. (No Proper response from management)

Dealer code: B7NA
Booking receipt number: 1493 & 2542

they are keep on saying the stories like below,

* Vehicle production has stopped due to engine upgradation & we don't know when it will available.

* Office server is down & we don't have access to book vehicle.

* We are working on month end business & we are completely occupied for the day; we will get back to you by next week.

is it the response we get as a customer service team?

I have been deceived by one of the employee Mr. Dheeraj Bharadwaj associated with the dealer Radha Govind Wheel Pvt. Ltd, Meerut., who assured me with a false and frivolous promise that I will receive priority delivery of Grand Vitara Sigma by the end of year in case I will book the car. Under the false and frivolous pretext of the said employee, on 18.11.2022 I immediately booked the Grand Vitara Sigma Car petrol variant in white color vide booking ref. No.REC22003536 dated 20.11.2022. Further when he had mentioned in the booking requisition form that the car will be deliver in 6-7 months, I enquired why he has mentioned the 6-7 month, when he is booking the car on priority basis with extra premium. He replied it’s the formality as the same is tentative and further assured will hand over the car by the end of year.

He further lured me and asked that the reference number of the earlier enquiry was picked to prioritise my booking and asked for premium of amount of ₹25, 000/- (Rupees Twenty Five Thousand Only). I also agreed upon the same.

I have been continuously requesting to deliver the car as promised but my request fell on deaf ear and I am being totally ignored for more than four months.

After which i got agitated with the behavior of the executive and his seniors and complained online on nexa complaint portal. I received a call from the GM of Radha govind motors that the executive in order to make booking has somehow made a wrong promise and some more time is to be given for the delivery of the car.

In ref to the said complaint I was requested to close the complaint on the assurance by the executive Mr. Dheeraj that the booked vehicle will be delivered by 15th April 2023 with 100% surety.

Further telephonically it was duly informed to me that the vehicle is in transit and the same will delivered as promised. I am continuously asking about the delivery of the aforesaid vehicle but deliberately the vehicle has not been delivered to me as I am not inclined to take extended warranty benefits.

I am still wavering the ambiguity as I have heard nothing from his end.
The actions are deceitful and causing huge harassment and ignominy which is not only raise an actionable cause as the same amounts to deficiency in services at the same time it’s also affecting the reputation of the company.

Very bad experience i have face with sb moters rajahmundry it was waste of time to me not a good response from service incharge's they don't have an idea how to rectify a issue they do just service of cars tell me on thing are maruthi suzuki fallow has guidelines or just simply do the service because when i reached to service centre and explain my car issues they told that if they have any other same care came for service then they will remove that car parts and install it to my car then they will diagnose it and update me the problem this is what i have received from your expert service incharges from sb moters nexa rajahmundry and they have a very proud that they provide a free service to people not even a respect they give to customer just sitting on the chairs we customer go there place and ask that please check my car and please come once to inspect my car the way they respond to us
car is 2016 ciaz zdi ap05dt0786 model contact number [protected]
i have ask them that u don't have any manual guidelines that you follow and repair the cars they give a great answer that no sir we don't have how great management that sb moters fallow and how the way maruthi maintain the dealer's that's just we trust a maruthi suzaki but how the way the service centres are fallow where should i go to take my car issue resolved please suggest me
i have to give complaints in both nexa and maruti suzuki so i have selected other model in the below option please consider my issue

Very bad experience i have face with sb moters rajahmundry it was waste of time to me not a good response from service incharge's they don't have an idea how to rectify a issue they do just service of cars tell me on thing are maruthi suzuki fallow has guidelines or just simply do the service because when i reached to service centre and explain my car issues they told that if they have any other same care came for service then they will remove that car parts and install it to my car then they will diagnose it and update me the problem this is what i have received from your expert service incharges from sb moters nexa rajahmundry and they have a very proud that they provide a free service to people not even a respect they give to customer just sitting on the chairs we customer go there place and ask that please check my car and please come once to inspect my car the way they respond to us
car is 2016 ciaz zdi ap05dt0786 model contact number [protected]
i have ask them that u don't have any manual guidelines that you follow and repair the cars they give a great answer that no sir we don't have how great management that sb moters fallow and how the way maruthi maintain the dealer's that's just we trust a maruthi suzaki but how the way the service centres are fallow where should i go to take my car issue resolved please suggest me
i have to give complaints in both nexa and maruti suzuki so i have selected other model in the below option please consider my issue it was second time i have face this from same service center

I purchased a Baleno top Variant from Nexa Vashi, Navi Mumbai in July 2022.8 months down the line the right side tyre has had multiple punctures. I spoke to the TSM NEXA Mr Karthik who ws extremely rude and arrogant.. With complete disregard to the customer.. Why shud I paying fr 1 substandard tyre... All 4 tyres are being driven on the same road ALL TYRES SHOULD HV BEEN AFFECTED NOT JUS 1. M not paying for sumones incompetence. Its a family car and the lives of my family depend on what ure estemeed company is providing.

Sir,
I booked a Baleno on 09/12/2022 with AM Motors Calicut. They told me they will provide vehicle before 25 th December 2022. And I was eligible for all offers in December. After 25 th December 2022 many time I contacted them in their official number through WhatsApp and call. Everytime they told me the vehicle not allotted and will inform me when the vehicle get ready. Till January 5 th 2023 they were in contact. After some days silence again I called them to know the updates. Then they told me in December itself vehicle allotted and they couldn't reach me so they sold the same vehicle to another one. And they said to pay the new price to buy the vehicle I booked in December and I am not eligible for any offer.

They didn't make a call, WhatsApp message or even a text message to me about the allottment of my car. And they sold the Car somebody with the offer eligible for me. Their behaviour was also not good when I personally went to their office to enquire about the matter. And they encouraged me to cancel my order too.

They totally cheated me and your company. I had made study about the all vehicle in various companies in this segment for so many months and finally reached the decision to buy a Baleno and booked with AM Motors. Now I am totally disappointed with you and your dealer. So I changed my decision to buy a Maruthi Car. I cancelled my booking too on ...

I lost my time and now I am going through a mental agony about the decision to book a Maruthi Car. If these all things are not known by you, you should enquire about the matter and take necessary steps. Don't cheat anyone like this.

I am sending here with the booking details, WhatsApp chat screenshot and cancellation details.

With lot of disappointment

Booked white /blue colour but they are delivering only silver colour

At Nexa Mysore road, I had left my ciaz car for insurance claimed repair service on 17th Jan 2023. After inspection the delivery date that was promised was 24th Jan 2023 "Repair ref.no for your car is JC22016657 opened on 17/JAN/2023 17:46hrs. Based on insurance company approval, revised ETD of your car is 23/JAN/2023 18:30hrs Rgds, KALYANI MOTO, Maruti Suzuki India Limited." 3 days passed by after the due date, people responsible say that the repair process and the insurance process is still going onn.

I am to saddened to experience this worst quality service from Nexa Mysore road, Bangalore.

Please take necessary actions and resolve the problem as soon as possible.

Regards,
Shreyas
[protected]
shreyas.[protected]@gmail.com

I have been regularyl trying to connect nexa but none of staff is solving my problem
Why do u run a brand when u cant solve customers problem
Such a fraud company

Hi Team,

I have pre-booked my Grand Vitara on 31st July, 2022 with booking ID SOB22000662 from Rana Motors, GT Karnal Road, Delhi 110033. I was told that the delivery of my car would be done by the month of October but now the sales executive is not sure when the car will come. It's already been 2 months since the delivery of the car has started but still there's no sign of delivery or any information related to it.

Please find the attached booking receipt for your reference. Also there are videos on youtube where the person booked a car from this showroom in november month and is getting the delivery. Do let me know what kind of system is being followed in this showroom.

Thanks and regards
Ashok Kumar
[protected]

I have same problem where in baleno infotainment screen touch stopped working within 2 years. Mh18br4044. Worst experience with maruti nexa. Trying to complain but cant find way where to complain and visited service centre but nobody ans on the problem.

Hello Sir, my name is rohit kumar and i have maruti suzuki baleno november 2020 model which is under warranty which has run only 11000 kms and it is having hitting problem which i showed at Hira motor garage yamunanagar they said that it has head gas There is a kit which is damaged and they told the charge of seven to eight thousand rupees, which is still under warranty, so I want you to fix the car under warranty.

Dear Team

My brother Mr Chanpreet Singh booked a vitara delta in september month. Today i and my brother visited CM Auto Mohali to know the delievery of the car. Sales person misbehaved with me and my brother and told in hindi that humne nhi deni car apko jo krna krlo. Nd use abusive language we said himanshu ne kaha tha last month ki loan krwa lo hum apko october mai gaddi de de ge then yours sales person said loan toh sab krwa lete hai hum sabko gaddi dete rehe ge phr.. i donot know the name of the sales person we asked for himanshu who is the manager there but he is not come out of his cabin.we said please call vinay who booked our car he said is left the job. He ask me where you are working i said i am working in the bank then he starting misbehaving with me and my brother and said (phr kya hua bank mai ho bank mai ho toh hum apko car de de ge ) nd ask to get out of the agency .nd said mai toh yehi betha hu mai nhi krta apne manager se baat nhi deni car humne . Kindly look in the matter and do the needful

Regards
Chanpreet Singh /Supreet Singh
[protected].
[protected]

I was given my car for service at nexa rajahmundry, and i paid 15000rs for that, then they gave me delivery, after 2hours its was breakdown, then i call to them and they give me road side assistance, and 1month 15day finished, and they didnt give me delivery,

From the date of purchase of my Car I am facing problem regarding Noise in front passenger side. I have visited 4-5 times to the service centre and showed the same. Last week on 15th September there was a first servicing of car and the technician accepted that there is noise in car and he insured to resolve the same. After that I have took small test drive with him then there were not much noise as the Air Conditioner system is on. But when I am not using Air conditioner system the same earlier noise is again started and day by day it is increasing. I have question to the dealer and also to Maruti Suzuki company that ‘ Whether they have sold a defaulted or defective Car to me..?’ I have invested huge amount in purchasing the car as well as our emotions are also involved with the same. Now it is my request to you all to please resolve the same noise issue. Find proper and permanent solutions for the same issue or else replace me with the new car. I had driven 2-3 new same models car but there were no such noise issues in these. But why there is in such issues in my Car.

I had booked Baleno Alpha AGS on 14th July from Navdesh Auto, Chandigarh, and at the time i was told that the waiting period would be 7-8 weeks. And now i am told that the delivery could be around Diwali, i.e. October end that too without any certainity.

I request you to please look into the matter and let me know the exact date of delivery so that i can make the necessary arrangement.

Regards,
SP Gupta

Purchased Maruti Suzuki Baleno in Nov 2018 from Pandit Automobiles, Yamunanagar, Haryana. My car is only 15000 Kms done in more than 3 years. Just after few months I started noticing that some parts of the car has started rusting but I ignored and tried to clean it with warm water but nothing happened.Now as the time passed, few days back my tyre got punctured and when I opened the boot to take out the spare tyre, I was shocked to see the condition of the metal below the boot, it was completely rusted. As i drive this car only for local purpose as you can see it has done only 15000 kms in such a long time, It was the first time I used my spare tyre and saw the condition. I always get my car serviced from the authorised maruti suzuki service centre . When i sent my car to nearby Maruti suzuki service centre located in Yamunanagar, Haryana, they saw the car and opened the seats to see the condition below the seats, it was also completely rusted but they denied to help me and said we have no solution and said to contact the company for the same. I was surprised to see such thing. I don't expect such poor quality of metal from a brand like Maruti. I have also noticed the same thing on other maruti cars too which clearly means that this is a manufacturing defect. I request you to get it done at your cost. I am a Maruti Suzuki lover and I have other Maruti suzuki cars too but I don't expect such poor quality from such a reputed brand.I request you to kindly take the appropriate action as soon as possible as i don't feel driving this car safe anymore.