NoBroker Complaints & Reviews

I have taken the service but service not given and charge deducted
I am waiting for amount for further legal action

Money deducted but not credited to receiving end as it was Nobroker platform issue while refunding the money it deducted service charges and it was entirely it's own fault

I subscribed for the rental CPMS plan by paying Rs.6000 on 3rd April which is fully refundable and while the plan was active I got a call from NoBroker asking to buy a seller plan saying that there are potential buyers and I will be only connected to them if I buy the Seller plan and by current rental CPMS plan will be refunded. They made me buy a seller plan which is partially refundable by paying Rs.25000 for 90 days.
I am not satisfied with their services as they haven't kept their promises and I have been misguided and I have lost more than Rs.1Lakh, 3months of rent summing upto Rs.80000, Rs. 25000, Rs.6000 and I want a full refund with compensation. I have escalated the issue several times and have written emails and and haven't got any satisfactory response from them.
I have all proofs against them, invoices, emails, photos, etc...

Hey, I'm Rahul Sirohi
This complaint is regarding the unauthorized transactions that took place using my credit card on 29th of August 2022 11:45pm through NOBROKER RENTPAYMENTS.

The transaction mails/messages were as follows:-
---****** is OTP for txn of INR 18212.40 at NOBROKER R on RBL Bank Credit Card 1984. Valid for one time use. DO NOT SHARE IT WITH ANYONE.
---You've spent INR 18, 212.40 at NOBROKER RENTPAYMENTS on RBL Bank Credit Card (1984) on[protected]. Avl limit-INR189, 976.92. Not You? https://onelink.to/389ejv
I got mails from RBL alert too.
Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately when I noticed the transaction mail/message and filed FIR at the nearby police station about the e-fraud.
Kindly help me in this so that i will get my money back.

Hi
Undersigned had been registered in Nobroker for the search tenant for a 3 BHK villa, it was Super relax plan(Paid 6500 INR) and it was the most miserable response during the plan period. On the last day (45th day) someone called me and informed planned period is over. Till last day no one informed that room key was not available .
PH[protected]

Opted for Comprehensive Property Management Service. They were calling me every day before the payment. After payment, I had to follow up multiple times to get the latest update on the property and even then there is no proper update. The point of this service is that you don't have to worry about the logistics or other services for the property. But opting for this service has caused me extra stress and frustration. Very very disappointed.

Namaskaram,

In month of June I contacted Nobroker team for our apartment roofwork. As per the quotation paid 10, 000 rupees for work. Since then they sent multiple quotations other than agreed work over the phone calls. They keep on dragging the work which got delay than the agreed time. So, we requested them to cancel the work and provide the refund(we completedthe work by calling other local vendor). After a long wait they call again and said refund not possible will help with other work. So, I saidto proceed with birds nest. They sent quotation for 65 thousand approximately for the 15 thousand rupees work. Now they are saying they can't proceed with the same and will help on giving furniture which is not at all required to us.

Total problem is they not working and not refunding amount also.

I wated to get my 3BHK painted and chose NoBroker as a professional service. Its been 15 days and not even 1 coat is done properly. They just come for 5 hours max daily out of which they take lunch break and multiple tea breaks. I am staying at a temporary accomodation despite multiple requests to escalate work I can't see painting work getting completed in near future.
They said 1 coat is done and when we went to check some walls were not even touched for once. there were stains and spider webs as it is. how can they claim to paint that part.
They gave quotation after measuring everything and asked us for colour codes. Now, when we provided asian paint colour codes, middlemen started saying that you should provide paint. I could have gone with local painters if I had time to manage all this.
There is no coordination between NoBroker and Middlemen. I have to manage 3 parties - Painters, Middlemen(Painter's Supervisor) and NoBroker Agent. NoBroker promises everything but delivers nothing.
My money is stuck.
Middlemen said that they wont do the colour that I provided and instead will do the lightest shade possible of that color.
I am tired of living out of my place. I will eventually have to book private painter to get things completed at my place.

I want to terminate ongoing service and get refund and relieved from the continous headache

I had purchased from Nobroker.com a paid service to rent my property located in Mumbai, Maharashtra, India with an extended maintenance contract through which I used them to do some repair and installation in my apartment that I wanted to rent. As part of this service, I had provided their Field Relationship Manager (FRM) with keys to my apartment so that he can show to prospective clients and to their maintenance team for any work. I had used their services for cleaning, painting and installing household items through their property maintenance service (PMS) team.
On June 25th, 2022, Nobroker PMS (maintenance) person had done installation of new geyser in one of the bathrooms which was last work done in my apartment, and person to enter my apartment, there was other bathroom geyser (that was working) was left on with water to geyser running. It was after immediately on Aug 1st, I received a call from my society person that there was leak in my apartment as there was water on my downstairs neighbors ceiling wall, who brought in notice of society. Hence, I requested to Nobroker FRM who had keys to my apartment, went with building society staff and found that there was leak happening from old geyser that has resulted in my apartment flooding and leaking through walls of downstairs neighbor. Since, the geyser leak may be happened for some unknown length of time which led my apartment flooded with newly painted walls damaged as water had built up to level above my baseboard tile. The running water to the leaking geyser was closed and leak stopped immediately, and water drained which stopped leaked into downstair apartment.
After the leak was stopped, I requested to Nobroker to fix the water damages to my apartment as the leak was due to their maintenance persons leaving the water to the other geyser running with power on. This was huge negligence on their repair person part as well as the FRM who as per his job needs to regularly check that all utilities are closed when leaving the apartment. I requested this to FRM Mr. Sushant Ture, and he wanted to raise this to their PMS team as he accepted that it was maintenance teams' fault to leave the geyser running which led to leak. I followed up with him, and he mentioned that a PMS team would contact but there was none, so I went ahead and raised it to Nobroker PMS team. Initially, their response was to avoid any blame and work but when I insisted and their FRM confirmed that geyser repair person were last person and leak happened due to their negligence, they agreed to do inspection of damages. After repeated request from me and FRM the PMS team went to inspect the damage on Aug 16th and send me report. They said to call me, but I never received the call even after I gave them specific time to call. After that I have repeatedly emailed PMS team including their manager Mr.Kishlay Singh and their PMS person Ms. Jeniffer to the water damage work but to no avail as they neither responded to my emails nor called me to update. I raised this to FRM who said he is also trying his best to get them to respond and he emailed but that also don't help to get their response.
So, I want to lodge a complaint to get Nobroker.com to repair the damage done to my apartment due to their negligence and to fix the geyser that had leaked. I would appreciate my consumer complaint is taken up with this company to do their promised services without any further delay.

Worst possible experience! The company does not give a ### about its CUSTOMERs and they have openly proved the same.

Do NOT opt for NoBroker's services. THIS COMPANY HAS ZERO HUMANITY.

CUSTOMER satisfaction with NoBroker - Non existent
CUSTOMER support with NoBroker - pathetic
Quality of service with NoBroker - Worst ever

I spoke with their so called "escalation heads" Kiran...

I had opted for one of their owner plans. They had followed up and constantly contacted regularly until they got the price for the plan paid. Post that the service was very lethargic and improper. Haven't received my key post the plan. It's been a month now and i have made 100s for calls to noBroker executives. The irony of a customer centric company being so negligent and irresponsible.

I have received a call [protected] on 16.08.2022 & 17.08.2022 from Mr Rohit and cheated me by Rs 40016.69 but i cant varify the transaction and i got two massage as under :

INR 21, 247.80 spent on ICICI Bank Card XX8005 on 17-Aug-22 at NOBROKER RENTPA.

INR 18, 768.89 spent on ICICI Bank Card XX8005 on 17-Aug-22 at NOBROKER RENTPA

Kindly look into this as i have not done any transaction with NOBROKER hence request you to refund my money of Rs 40016.69

I made my tuition fee payment on 25 August 2022.
The Tuition fee amount is 49, 999 and 589 rs towards the service fee.
I have paid a total of 50588 INR.

Reference No: NSF[protected]

I made the transaction, and after that, I have been asked to share the proof of education, and I shared the tuition fee receipt and bank details of the beneficiary.
Now I received a mail saying my transaction failed because of an invalid document. I have submitted the legit tuition fee receipt which I got from my tuition center.

If the transaction has failed then why are you not refunding my 589Rs service charges?
There is no service NoBroker has provided here. Service means transferring money to the beneficiary, which NoBroker has not provided and declined the payment.
Then on what basis (or) why are you charging a service fees?

I want my service fee 589Rs to be refunded immediately along with the transaction fee or else I will be filing a complaint with the Consumer Court regarding your malpractice and will seek additional damage charges also.

This is one of the worst services i have observed and will never use NoBroker again, nor will recommend NoBroker to my friends and family unless they solve the issue.
I need a resolution on the same as early as possible.

I have made my tuition fee payment on 25 August 2022.
The Tuition fee amount is 49, 999 and 589 rs towards service fee.
I have paid a total of 50588 INR.

Reference No: NSF[protected]

I have made the transaction, after that I have been asked to share the proof of education, and I have shared the tuition fee receipt and bank details of beneficiary.
Now i received a mail saying my transaction is failed because of invalid document. I have submitted the legit tuition fee receipt which i got from my tuition center.

If the transaction has failed then why are you not refunding my 589Rs service charges?
There is no service NoBroker has provided here. Service means transferring money to the beneficiary, which NoBroker has not provided and declined the payment.
Then on what basis (or) why are you charging service fee?

I want my service fee 589Rs to be refunded immediately along with the transaction fee or else I will be filing a complaint with the Consumer Court regarding your malpractice and will seek additional damage charges also.

This is one of the worst service i have observed and will never use NoBroker again, nor will recommend NoBroker to my friends and family unless they solve the issue.
I need a resolution on the same as early as possible.

Worst possible experience! The company does not give a ### about its CUSTOMERs and they have openly proved the same.

Do NOT opt for NoBroker's services. THIS COMPANY HAS ZERO HUMANITY.

CUSTOMER satisfaction with NoBroker - Non existent
CUSTOMER support with NoBroker - pathetic
Quality of service with NoBroker - Worst ever

I spoke with their so called "escalation heads" Kiran and Kavya and they couldn't stick to their words. They guaranteed a refund over a recorded call and now they cannot stick to it.

If you're looking for peace of mind, DO NOT OPT FOR NoBroker's services and save yourself a lot of trouble.

I scammer called me claiming to be from ICICI Bank stating to increase limit of my account. Without me providing any details Rs 20236 were deducted from my account to NOBROKER RENTPAYMENTS on 25 August, 2022 at 12:13:50pm. My home branch is stating that the amount is not yet accepted by NoBroker. Kindly don't accept the transaction with card ending with 4007.

I paid for their services which they didn't fulfilled . They said full refund will be done in 7 working days but I haven't received any refund its already been 15 days .

I am raising this complaint for issue what I came across today. We hired no broker painting services total quotation amount was for 6857 and i paid advance 3809 and my outstanding amount was 3048. But this went wrong and they are asking me to pay 7556 as outstanding. And make sure you should have actually good quality and educated painter or staff .who will be responsible for my extra payment . I am attaching in the mail all the pics where they have added two things more where my cost is getting increased.

Nobroker found a backdoor way of income. they let you pay rent for first time without rent agreement, and they put on hold for 2nd agreement with argument that it is suspicious. then they refund the money with 1% service charge deducted if you are unable to provide rental agreement. This is pure and simple extortion. First of all, it should do sanity check of the transaction before debiting money from credit card and decline the rent payment upfront. Most of rent payment portal do that. Instead Nobroker, let the payment completed and then deny the rent transfer on the basis of false transaction. So that they can deduct 1% service charge and refund rest. This is free money, they do not even show it in their ledger book. This is black money they are extorting from poor customer in plain sight. Second of all, what is the service charge here and what is the rationality? what service they provided to customer? None! plain and simple. Are they paying GST of this service charge? are they providing Tax invoice to the customer. No! this is plan and simple robbery. They are muggers. I suggest all good men to not use nobroker not only for rent payment, but for all services they provide. A criminal is always a criminal, They will extort you on the first instance whenever there is opportunity
My rent reference #: NRP[protected] was done by my mobile no [protected]
Date[protected]
Amount-Rs 30202.23
They refund only:- Rs29850
Contact me - [protected]
i request to refund my deducted money in same card

This post is to highlight the unprofessionalism and fraudulent actions by the renowned firm NoBroker.

So we were contacted by NoBroker sales executive Mr.Dhananjay Kale to assist in your property search and we finalized on a property in Wakad around April 2022.
While we were finalizing the property, we were "promised" that a cashback worth 50 thousand INR would be provided within 90 days from agreement date along with a oneplus phone worth 40 thousand INR as referral bonus and a few more commitments around discounts on interiors and packers & movers.

Once the property was finalized, we started getting multiple calls daily to confirm by when we would complete the agreement (daily at least 3 calls were made by NoBroker CRM team) during the complete course of time from booking to agreement date and thereafter Mr.Dhananjay Kale was least bothered to take any followup with the builder on the agreement and rather we had to take the followup and inform him about the status.
Post the agreement, I shared the required agreement copy with the CRM team immediately (on 07th July 2022) to which an acknowledgement was received from the NoBroker CRM team on 11th Jul 2022 stating that they are awaiting an approval from the sales team.
Since 11th July 2022, we have been constantly chasing and calling Mr. Dhananjay Kale and NoBroker CRM team and there has been not a single revert from any teams of NoBrokers.

On 27th July 2022 Mr. Nikhil Satam (Cluster head of sales) comes into picture and to our surprise we understand that the builder has rejected the invoice due to inappropriate, missing and delayed documentation/communication from NoBroker sales executive Mr.Dhananjay Kale and that due to this lack of documentation from NoBroker Sales team we were not entitled to receive the cashback (which was a complete disappointment since we were no where at fault here and rather a complete miss from NoBroker sales team) however Nikhil mentioned that he will speak to his seniors and ensure to deliver on the commitments.

This turned out to be another "fake" commitment from NoBroker and email after multiple emails and calls, none of them were reverted neither by Mr.Dhanajay Kale nor by Mr. Nikhil Satam.

After all these fake and false commitments, I reached out to the CEO of NoBroker Mr. Amit Agarwal on linkedin and he mentioned to send an email and he will look into it on 08th Aug 2022 and since then even Mr. Amit Agarwal (CEO of NoBroker) has not responded, I sent another fresh email on 14th Aug 2022 and chased again on 18th Aug 2022 and seems he is least bothered to respond as well.

Since 11th July 2022 till date apart from an in-person discussion with Mr. Nikhil Satam (that too after hundreds of calls) there has been zero response/communication from NoBroker's end including the CEO of the company.

I would highly suggest everyone to not get any services from NoBrokers considering how unprofessional and unethical their staff members are including the cluster heads and senior management. DO NOT FALL FOR ANY FAKE COMMITMENTS THAT YOU WOULD RECEIVE FROM NOBROKER.

Sharing a few screenshots for everyone's reference.

Below people from NoBroker were copied on all the emails:
Anupam K M
Ankita Raman
Varun Sinha
Nikhil Satam