NoBroker Complaints & Reviews

We finalized a rental property (Landlord leased it to NoBroker) in Bangalore and after communicated below clauses which we agreed for agreement they asked us to give token money.
1) 6 month locking period
2) 1 month Notice
3) 6 month rent as security deposit

After taking token money and at the time of sharing the rent agreement, now NoBroker is adding one more clause of deducting 1 month rent at the time of vacating the property and saying this is a common practice.

We are relocating from Delhi and if there is any such common practice (I am sure its is not a legal practice), it should be communicated to us before hand.

After glitch from NoBroker's end, we agreed for 15 days rent at the time of vacating the property but still NoBroker is not finalizing the agreement.

There is one relationship manager assigned to us and he is most of the time unavailable and we keep on sending follow up emails and calls but he rarely revert back to us.

This is mental and financial harassment to us. I have conveyed the relocation date to my company which seems to be delayed because of this mess created.

Such platforms are meant for solving problem and not creating problem in people's life

Desirable resolution I want is either to get back my token money or finalize the rent agreement with deduction of 15 days rent at the time of vacating the property and assign a new relationship manager.

I have booked No broker movers and shifting service in the month of July. The total shifting amount was finalized of Rs. 14000. I have paid 2500 advance on 21st July 2022. Nikitha Reddy is assigned as my movement Manager. I got whatsapp on the same date with her Name. I did not get any single call from her. When I tried to call One lady talk to me and her name was Sara. She said this is not the final quotation and we will send you revise quote. I was very unhappy that day and I have decided to cancel the booking. I have cancellled my booking on 4th Aug 2022. I am still waiting my refund. Today I have received Message from No broker and assigned movement manager where as I have already cancelled the service. I received call from them and when I said for refund the phone got cut by the No broker person.
I am with my lawyer now and discussing further action. I will wait for 2 more days for refund.

Hi i did transaction on 5 aug 22, NRP 15286392, same time i found the details are incorrectly filled so i asked customers service and also on twitter help desk to cancelled the transaction and refund full amount, but they wasn't cancelled the transaction, now in the name of wrong details filled they charged for service charges and refund partial amount, refund inly 25000 instead of 25295 rs, i need full refund, as i proactively informed and ask for cancelled why they dont cancelled it.

HSPM-4570803 on 6 August 2022

Most Horrible, dishonest workforce. Did not provide carpenter even after payment, labors did the carpentry & damaged my furniture. Tried to extort money from me before shifting was complete. Some of their labors smoke & drink on the job. They get aggressive when confronted. Had to bear huge loss due to these idiots. even after two days carpenter was not provided for assembling my furniture

Hi this is mathepally Sharath Kumar, reg num [protected]. On aug 2 I used nobroker for paying my rent. But due to technical issue it's failed, so I got refund on aug 6. I will not received full refund amount. I not used any service from nobroker but company takes service charge. It is illegal pls give my service charge refund or give me service....

Hey, I'm MOUSTAFA SHAHEEN
This complaint is regarding the unauthorized transactions that took place using my credit card on 3th of August 2022 through NOBROKER TECHNOLOGIES.
The transaction mails/messages were as follows:-
You've spent INR 24, 283.20 at NOBROKER TECHNOLOGI on RBL Bank Credit Card (0163) on[protected].

I booked NoBroker packers and movers service for 2 Jun 2022 and paid Rs. 14, 300. I also took additional NoBroker insurance worth Rs. 2, 00, 000 and paid 2000 premium for it. Relocation was intracity - within Bangalore. Relocation was completed on 2 Jun 2022. There was damage to some furniture wile shifting. I sent photos and email to them and called them multiple times but they are not responding. It's been more than 1 month but they are not acknowledging my emails or calls. They don't want to settle damage claims.

As a resolution - I need them to settle all damage claims by paying for the damages caused by them during relocation.

My registered email with them - [protected]@gmail.com
My registered phone with them - [protected]

Amit Kumar

I have been calling no broker for past two weeks to get final invoice of the payment I made. No proper response. Everyday I have been said I will receive the invoice by end of the day. Till now I have not received. And customer care person said since I did payment directly to vendor my payment is taking time to process. I did payment directly to vendor because I was asked to do so by no broker. Even in that case two weeks is more than usual time to process a invoice.

Opted for NoBroker (NB) as an NRI to manage my Property in Pune.

Complains
- Terrible Quality of work done on Property.
-Hand made Receipts sent to me, fooling me, all items used where either second grade or probably used. Look at the Original receipt from NB Team.
-Took forever to make a simple Rental Agreement. In experienced staffing at least in Pune. Had to teach them and make them understand a simple rental agreement.
-Escalated to NB Grievance Owner Team. Very useless folks

Hi,

I have taken the full home service with waterproofing solution & as per the discussion there will be 1 year service warranty. But after taking the service within 2months the paint got removed & also the water proofing solution not applied for which i am getting the water leakage again.

When talked to customer support they said there is no warranty on waterproofing but someone will visit the site to check other issues. But its been more than 10days no one is coming for site visit & no action taken till now.

Thanks,

Incomplete work and demand for excess money, Paid an amount of almost 11 lakhs to date to NoBroker Home Interior. Work is pending even after a long time after my complete payment. For electrical work, they promised to provide Finolex wire but the Vendor has installed something else and after paying the complete amount of 288643 for electrical work now demanding an excess amount which wasn't said to me before. Payment Details: Amount: 75007 Date: 28/04/2022 Amount: 329988 Date: 30/05/2022 Transaction Id: pay_JbOVcqROMmk648 Amount:164994 Data: 30/05/2022 Transaction Id: pay_JbTCAoTPLeTEBO Amount: 164995 Date: 31/05/2022 Transaction Id: pay_JbmUa2BYO9u672 Amount: 288643 Date: 05/07/2022 Transaction Id: pay_JpcyxW4QdHaciV Requesting to get my work completed as soon as possible. Phone no: [protected]

I purchased a MoneyBack service by NoBroker to fi d flat to remt in Bangalore. The agent was not able to help me with it and now they are not refunding my money also. It has been more than 2 months and I have tried to ask them several times.

If not resolved will escalate the issue to government bodies to file a case against NoBroker.

I opted for their money plan guarantee. We are not getting any good places through them and hence we dropped the plan for shifting somewhere else. Now the company is denying refund saying u have to take place somewhere else give us the rent agreement n then will refund.

This Is Regarding To The Service Of Packers And Movers Dated 27th January 2022.

Please Find The Attached Order Details. My Total Bill Was 7, 377 Out Of Which 750 Were Paid In Advance.[protected]=6627 Final Amount. However,

When The Shifting Was Completed The Move Manager Sadiq P Had A Long Discussion With Partner Ravi And Then Sadiq Suggested Me To Do A Direct Google Pay Amount Of 8000 And He Will Adjust The Amount In Systems And Process The Refund Within 24 Hrs. As Per The Move Manager's Request, I Have Paid 8000/- To Partner.

From Last Month I Have Called Up 10 Times Customer Care And Customer Chat Service Requesting To Connect Me To Sadiq. However Each Time I Call I Get A Response That The Move Manager Is Busy And Will Call You Back.

It Is Very Clear That He Is Ignoring My Calls And Request Which Is Very Pathetic Behavior And Irate.

It Is Almost 2 Months Now I Haven't Received The Refund Or A Single Call Back From No Broker. I Am Now Tired And Taking This Pain To Write An Email And Complain About The Type Of Customer Service I Am Facing.

Exactly The Same Thing Happened To Me In The Year 2019. Wherein No Broker Team Has Not Refunded The Amount For The Transaction Amount 1425/- Paid On 30th June 2019, 03:31 AM.

Now I Request You To Please Consider This As An Official Letter To Refund The Below-Mentioned Amounts.

Total Paid - 8000
Actual Bill - 6627
Carpentry - 1100 (Not Used)
Refund - 2473/-
2019 Refund - 1425/-

This was the first time when I opted for movers and packers for shifting from Saket to Ghitorni on 24th July 2022 in slot 8AM to 10AM along with technician for Installing and Uninstalling of AC.
And now it is 6 PM and technician has not arrived yet to install AC and the supervisor along with other 3 helpers is asking for payment and creating nuisance outside thr house.
Below is the description of complete nuisance, misbehaviour and mental harrasment caused by your organisation because of such unprofessionals hired by nobroker:-
1. Supervisor called at 7:45 AM to confirm the location and reached at 7:55 AM along with his team of 3 other men to inspect about the goods which are to be pakked.
2. Then all 4 of them arrived at 8:15 AM and started packing the goods and when we asked about the technician to uninstall AC he said he is on his way. In addition to this these guys were not carrying complete stuff to pack electronic items and said we will pack AC and washing machine in curtains along with it they were packing all the glass crockery items in a bedsheet, post arguing for 1 hour he asked someone to get additional foam sheets and brought some newspapers.
3. Post few minutes technician came to uninstall AC and left both the nobs of outdoor unit of split open and complete gas leaked out of it.
4. Post 3 hours when these men picked up the outdoor unit to load in truck they heard the sound of gas leaking and even after calling multiple times on no broker no technician came to stop that leak.
5. Post 1 hour some other technician came to close the nob when all the gas leaked then Sandeep was sent by Tushar to whom No broker gave the contract of this.
6. Till now i.e. 7 PM AC is not installed and those 4 men who brought the truck and transitted the goods are torchuring us again and again give our payment in cash to us we dont know No broker we will call police etc etc and we should have retained some household items of them all this.
7. Now when I had a word with No broker that since it is too late I cant return all the cartons back at once. Take it either tomorrow or we will come to return back to Mahipalpur.
8. Still one of them who is healthy amongst all is saying I will not leave the cartonseven though we have returned few and since it is too late that these guys have done it is not possible to vacate all of them at once.

And now they all are like pissing me a lot and not leaving my house sitting outside for cartons and asking for cash payment.

How unprofessional NoBroker is I came to know for the first time and such the contractor Tushar (Contact No - [protected]) is such a miser person he was arguing with the third new technician for 100 Rs.

He was asking us for the payment to be made to technician when it was not our fault that the gas leaked.

Can you please reach out to me asap as these guys are still sitting outside my home and asking for cash payment when we are saying we will pay directly to Nobroker when AC will be installed and start working fine. When we are directly dealing with NoBroker why are these guys sitting outside my house who gave them permission.

Thanks and Regards,
Hariom
Contact No - [protected]

Hello Officer,

I am writing this email with sheer frustration & extreme disappointment with the No Broker team. I have moved my house hold items from Bangalore to New Delhi by using No Broker movers n packers services.
Initially, the No broker sales team has provided with a very lucrative offer along with 100% insurance cover for all the items. Excellent assurances were provided.

When the cartons were delivered to my New Delhi residence, to my horror, one carton containing all the fragile items was completely damaged. The damage is so extreme that if my family would have tried to open bubble wraps, the entire glass would have spilled on the floor & there is a chance of getting injury. The box is kept aside as-is by my family.

We somehow gathered & calm ourselves & contacted the insurance company along with the No broker team. Damage is already done, somehow, we were positive that we will get the solution & some amount will be refunded as we have taken the insurance cover.

But we were wrong, the real frustration has just begun.
Firstly, the insurance company rejected the claim stating that fragile items are not covered. Then the transport people washed their hands starting that please contact No Broker. We then contacted No Broker team & provided all the requested photos etc… Followed up multiple times with the team members, but till now there is no solution. Everyone is hiding behind the thin insurance clause mentioned for fragile items. I have already paid ~13000 to No Broker as delivery fees with 100% insurance claim up to 50k. Now I have damages close to ~15000. Hence, the service from No Broker costed me 28000 along with priceless emotions attached with some items & now high blood pressure due to no solution provided by your team.

My certain questions pertaining to this -

1. As this is a very important clause, Why sales team has not mentioned this before I bought the insurance cover?
2. Almost all household movement will contain fragile items, then why are fragile items not covered under insurance?
3. What action will No Broker take on the Transport company?
4. What is the ownership of No Broker team. I have taken service from No Broker, not the insurance company nor the transporter?

I am not sure what authority you have, but I anticipate a fruitful resolution for my issue. Looking forward for a response from your side.

8th of June, I subscribed to their money-back plan (7078/-) with the hope of finding a house. When subscribing to the program, my account was logged in; I ensured that before the payment. Post payment, we requested a call back from our relationship manager, and we didn't receive any call. We thought maybe it would take time, so we decided to wait. To our surprise, one of my friends was receiving calls from the relationship manager and not me. When I checked back, it turned out the app had registered the plan in her name and not mine; it even logged out my credentials and logged in from her details automatically. Naturally, we requested a resolution by number change. This is where the problem started; we were not assisted by the nobroker helpline for this. We were asked to present documents to support our identities and write a mail for the same. After three days of frustration, we requested a refund.

As soon as I requested a refund, their team had a spotlight on me. They informed us that we could change your number within 2-3 hours, but please don't go for a refund. I was furious to know this. Even though they could solve this problem in 2-3 hours, they made us run and tire ourselves for 2-3 days and only came to recuse as we requested a refund. [Must ask for a refund to get their undivided attention]

Post that day, so much unravelled that I was made to talk to multiple representatives claiming to be the supervisor. If I recall well, I have spoken to 4-5 of such self-proclaimed supervisors and was constantly in touch with the relationship manager, but none of them helped, rather they just wasted my time and kept running in a loop with the same excuse. Our relationship manager even tried to convince my friend behind my back to not apply for a refund, and I caught him red-handed as she (my friend) was sitting right next to me at that moment.

Post refund request on 11th of June, and going through so many supervisors also I was not able to find a resolution. One day I woke up to find that the plan has been cancelled (the plan page was not showing up in the app anymore). This was done without acknowledgement, and they haven't even called to inform. I must mention that all the other calls were also done by me for a resolution, and every time I call, they would ask me to tell the whole story again as if they don't even keep a track record of their customer complaints.

Post this event, one of the representatives named Suman assure me that refund will be initiated and might take 7-10 days; when I called post that timeline to enquire, he redirected me to another representative who asked me to send a mail with my rental agreement, and he will get it resolved. I mentioned it clearly that I am still in the old house, will that agreement work for you, and he said YES! So I mailed him the agreement.

After a couple of days of not receiving any response, I called back again, and I was redirected to another representative by Suman. This lady, after running me around for a month, tells me that "Sorry, we can't refund you since you don't have a new agreement to present". She offered me a plan (1770/-) which is almost 1/4 the price of my previously subscribed plan, as compensation. I mentioned that my plan had been deactivated for many weeks now from your end. You took a month to tell me that you could not refund me or resolve this, but she claimed that it was my fault and I won't be accredited those weeks that I had full right to use the service till they resolved the issue.

They are reluctant to help their users and have a notorious way of running them in loops till their subscription duration end. They cancelled my subscription without a resolution or refund weeks prior to mentioning that they won't refund. They are reluctant to recredit those days or the refund amount or any other equivalent plan.

My packers and movers shipment completed on 9th July. After paying all the payment I still do not get my invoice copy. Continuously following up with them but did not get any solution . They even really do not understand what to do everytime they told it will take 48 hours.. it’s a worst experience I have faced ever in my life

Dear NoBroker,

Waiting for your response.

There is no solution from your end and as per our Yesterday discussion kindly return back my money.

Call Log : (From my registered mobile number to NoBroker mobile number)

1. 22 July 2022 Call to [protected] at 11:06 AM Duration 12mins 16 secs
2. 22 July 2022 Call to [protected] at 02:37 PM Duration 18mins 43 secs
3. 22 July 2022 Call to [protected] at 03:41 PM Duration 04mins 53 secs
4. 22 July 2022 Call to [protected] at 04:21 PM Duration 14mins 54 secs
5. 22 July 2022 Call to [protected] at 04:36 PM Duration 08mins 24 secs

Payment done on 14 July 2022 at 02:24 PM

Tax Invoice Number : NBKA[protected] – Find the attached copy of tax invoice for your reference.

Compliant : Unable to get owner contact number – Past 8 days you are not resolving the issue so return back my money.

Find the attached copy of chat history and your people failed to resolve my issue.

Your people not responding my calls, there is no email reply from your end, Chat Support no use for me. So refund my amount or else I will escalate this issue to legal action against you.

Ticket #11984829 for the above request – Solution ? Resolved ?

Regards,
Vimal

Please think before paying amount to them. In order to get refund, they will make you cry. I have sent around 25 mails, 4 calls to get it resolved and it feels like begging for your own money. Really frustrating. They are changing statements to avoid refund. Think twice before paying anything to them.