NoBroker Complaints & Reviews

I hired No Broker Movers and Packers service shifting my stuff from Faridabad to Lucknow, for which they asked me for 29500 rupees of payment, with below promises :

1) Team of specialized people coming for movers and packers
2) Peace of mind
3) A Supervisor to supervise the things
4) A relationship manager to from No Broker
5) 14 feel dedicated truck for shifting

What was delivered :
1) A 14 feet vehicle (on a sharing basis). It already had 25 boxes inside it of some other person. When I contacted No Broker for it, the relation manager (Neha told me that no such promises were made). When I asked for cancellation, the matter was resolved, but it cost me around 3-4 Hrs time waste
2) They sent some On the way Labors (Rickshaw puller) at my premises for packing and moving the stuff. I have recordings with me, where those people themselves told me, they are rickshaw pullers and not from their vendor's team. When I highlighted the same with No Broker, the answer I got was, it's their vendor's issue, they can look after it.
3) No Supervisor was sent as promised. When I asked for this as well, the answer I got from No Broker was, it's the vendor's fault, they can't do anything about it. I myself had to supervise the things, right from packing the stuff, making the repository sheet with the items and boxed and needing to count and upload it on the truck on my own.
4) No tools were given to rickshaw pullers to unbox the bed and uninstall other stuff (like AC, RO, Gueyser, etc). When I asked for this as well, the answer I got from No Broker was, it's the vendor's fault, they can't do anything about it.
5) And the cherry on the cake was that the truck driver and truck were also not from the vendor side, nor from No Broker. The vendor hired some roadside truck driver to deliver my things. Which I think is risky. When I asked for this as well, the answer I got from No Broker was, it's the vendor's fault, they can't do anything about it.
6) On the day of delivery, they were adamant to unpack and deliver the stuff at midnight, and were pressing again and again to take the delivery at midnight (with a bunch o[censored]nknown rickshaw pullers entering my house to deliver the stuff). On again requesting the same with No Broker, the answer I got was, "Sir, kara lijiyye unpacking, 12 hi to baje hai raat ke". At last, I was left with no other option but to say No. But, I kept getting calls till 1 Am to get the delivery unpack at that time.
7) The stuff they unpacked, I have all the pictures, they simply throw everything on my bed and move away with the empty boxed (which when I requested to let it be with me for some days, they were adamant to loot charges of 60 per box from me in return). It seems, the vendor got all his grudges against me
8) I am sure some of the items are missing again at my end. Because, at the receiving end, again, they hired a few rickshaw pullers to move and unpack the stuff at my house. Which is definitely risky and moreover, there are 100% chances of missing stuff.
9) The best part : A goons team was sent to my house again to empty the packets and get them collected at all costs. They parked their 14 feet vehicle in front of my house for another 30 mins, threw all my stuff here and there and fled away with all the boxes.

How I was assisted by No Broker Relation Manager Ms. Neha :

1) When I highlight the issues to My relationship Manager (Ms. Neha), everytime, I need to get on-call hold (for 10 mins, at times 20 mins). Then again I need to re-try again and again and again, and then, if by chance (my luck) Call gets connected, I only got assurance, NO I GOT A FALSE ASSURANCE from her side, that she will get it rectified. Then, there was no call back from her side and when I used to call her back, the answer I use to got : "Sir, vendor call nai le rha", "Sir, vendor sun nai raha", "Sir, Ap btaao isme mein kya karu".

FYI .. I started highlighting the issues to Neha from 8 AM and every time it seems she was busy with her house chores work (background noise I can clearly listen) and everytime answer I got was "Sir, mein kya kar skti hu yha se"

SO, if this is what you guys provide us relationship manager, kindly let us know this in advance, so that we can think 100 times before choosing a service from your side.

How I was assisted with your senior representative (Ms. Mehraj, Contact : [protected] ) :

1) Sir, I will check with the vendor and revert back, which I didn't get even after 2 days passing by).
2) Did everything to safeguard the (So called Innocent vendor)
3) Accused me of making false allegations. When I said, . I have all the video and written proof with me, then with a soft voice the answer I got was, Sir, we can't do anything against the vendor.
4) Whenever I used to call her, it seems she was not interested in listening to my complaints, as if, such fraud incidents are quite common for No Broker
5) The best answer from her side : "Go ahead with your complaint and comments against us, if you want to make comments against us on social media

Customer Reference Number: HSPM-3551361
I had to cancel my order placed on 10th April and I am still waiting for refund.

I do not get any replies to my emails for no broker team.

I also raised complaint with National Consumer Helpline and waiting for some action.

I have given my brand new VW taigun with 2k mileage for transfer from hyd to Bangalore on 13th may 22. The driver took extra money saying that petrol is not enough for taking it to trailer though it has 10liters. The next day the driver took it to a cricket ground and back from where it came(a round trip) approx 27kms without knowing that my car has gps tracking and i could see every inch of his movement and when he started and stopped the car. Same day I raised complaint with nobroker and yet no reaction from them. Same day evening the driver took it to shopping places. Again I complained, yet no response from nobroker team. Next day the driver drives another 8kms. Again complaint raised and no response. I have mailed with all gps tracking screenshots to [protected]@nobroker.in as they asked. But no response.
They said the car will be delivered in 3days. Now they say it will take 6 days to deliver. I am walking to my office in Bangalore.

Booked Nobroker packers and movers service for house shifting from Hyderabad to Bengaluru. They made frequent calls until the booking is made.
They took the detailed list of house items both while making the booking and also after a movement manager has been assigned. Got deceived by the initial calls they made and made an assumption that the service is going to be great.

The trouble started on the day of shifting. They sent a local partner who doesn't seem to be professional, they made a lot of delays in loading. The truck they sent was not enough for loading all items and they were not providing an option on how to progress.

When I called the movement manager he responded by saying that my booking was only for a 17feet truck and if there are any extra items I have to pay them separately which was not mentioned explicitly to me until that time and they were charging around 50% of the total booking amount for the extra items which were not even 20% of the total items.

It is ridiculous to put a customer in that situation. And the movement manager was not easily available to contact, I had to wait on the IVRS until someone tries to connect me to the movement manager. All this was happening when the items that were still to be loaded into the truck were left in the parking. This was really frustrating.
Finally, I agreed to pay an extra amount of the booking amount as I was left without an option. While I was going through all this discussion with nobroker team the local partner they sent was behaving restlessly.

As I thought this was all bad they made it more worse after the unloading. My 8 items missing worth Rs.1.3 Lakh. I have proofs(pics of missing items) as well and they give me the non-delivery receipt as well. But when I asked for compensation they are saying they will only give 15k. I told them don't give the money, and just order the missing items. I want my full money.

On the whole I had the worst experience with Nobroker packers and movers service. Wouldn't recommend it to anyone.

Don't get deceived by their initial customer care calls who try to impress to complete the booking.

There are lot of other service providers that does a good job and provide proper response to the customers until the job is done.

I have taken a money back plan to rent out one of my property . Almost waited more than 30 days not even single tenant had visited the property via no broker . I was completely unsatisfied with service and informed the same . Later my relationship manager got changed and he was working on my property . Finally property not able to rent out via no broker . I got tenant from other sources and my property given for the rent . As per money back plan they suppose to refund my amount . After updating about the property status . They told me they had initiated the refund amount process and asked the agreement . I have shared the agreement now they are telling they can’t refund the amount due to below reason !!
1 . In the agreement one minor typo they found it . The typo was my flat was located in second floor but mistakenly I had mentioned in first floor .
I had told them that typo occurred mistakenly so can I correct and share the new rental agreement but they didn’t agree . Finally they told they can’t return my amount !! . It’s one of the worst customer experience I had with no broker . Hope they can serve better . That small amount doesn’t matter much but they have been loosing the customer trust here . If they have any doubts they can visit the property and enquire it . It seems they are doing scam .

I received a call from RBL Bank customer care number +[protected], he told me that we are upgrading your limit and shared all details of my card correctly then he told that you will receive OTP for upgrading your limit and i shared it to him, once i shared within a sec i received the massage of transaction amount of 24745 and after that he disconnected the call.
I already complaint about that to RBL Bank customer care and also going to fill FIR against this fraud.

I have been following up with Nobroker relationship manager since last 2 months for initiating police verification for tenant and they are not initiating the same. They are not even bother of replying to mail nor they are calling back. Worst and pathetic service. I have dropped them atleast 20-25 mails for the same but they are not responding.
The escalation team is also not doing anything, no one from their team is even responding to mail not sure what their role is or even they have any.

This is the worst and pathetic service i am getting. It is pure harrasment after paying for the service.

I bought a Super Moneyback plan for 24778/- from Nobroker on 15 January 2022 to sell my flat in Wakad. I was assured of best services like full support from RM, scheduled visits, and complete guidance.
Post buying the plan, everything vanished.
I was given no support from RM and No Scheduled visits.
If you look at the app data, the team managed contact only 7 people for the sale of a house, Out of which only 1 agreed to visit the Flat but he too didn’t turn up.is this the service for which I paid 25K (This information was given to me by the RM Indrani who was handling my complaint for the last 1 month with no resolution.)

I need full refund of the entire money paid by me. No broker has made no efforts as the service promised, besides wasting 3 months of my precious time. Then why should you charge me for something that I never got. This is clearly cheating on customers only to get service charges out of them and give no service.

Indrani – your executive has agreed that there were no efforts taken by no broker team to get the house sold. Neither kept up to the promises made while selling the plans.

Indrani said that she will submit a query to their accounts/complaint team and make sure they will refund the amount. She kept giving me different target dates for resolution but hasn’t achieved one.

No broker as a company promise something but deliver something underrated. They are not trustworthy especially their executives/ agents. I have all the recordings of the calls.

I feel completely cheated and have lost my hard-earned money, I don’t earn by cheating people. I am very unhappy and frustrated with No Broker.
If I am not refunded the complete amount I will have to take legal action against your company, please be aware of this.

Poonam - [protected]

I purchased Relax Plan on 04th May by paying Rs. 3500.
As I was looking for a house change I used to get 10 to 15 calls a day from NoBroker explaining all the benefits from Sales Person that on Relax Plan I just have to mention my requirements and a Relationship Manager (RM) will be assigned to me and he will search the properties and I have to only select the properties then RM will fix an appointment for me and he will also negotiate the rent amount with the owner.
Thinking that this will be beneficial for me since I donot have the time to invest I purchased the plan on 04th May Morning.
RM (Sachin Kharaigar)was assigned to me but he didn't called within 3 hours then I called him but he didn't receive so for the first day he didn't even called me to capture the requirements.
Next day also I kept on calling him but there was no response. In the evening a mail came that he was on leave and somebody called to inform that he will join next day.
Next day I also kept on calling but same message came that RM is on leave.
This continued for the next 4 days.
I kept on mailing and calling several times but they would only on listen to my issue and say that supervisor will call but nobody called.
After 4 days another RM(Nithya Shree) was assigned to me. I immediately called to give her my requirements. Based on my requirements she gave 3-4 leads .
After one day she again went on leave without letting me know.
For the past two days I myself only has to search the leads and get the owner contact details and talk with them and fix the appointments. There is no assistance from the RM or any supervisor. Even the supervisor (Lavanya) is lying to me and giving false promises. Tenantmrservicing department is total useles and they don't reply back to mails.I have been mentally harrased calling and texting nobroker.
As soon as I paid there has been no service provided by them.
I demand full refund for the mental harrasment and financial loss which has incurred to me.

I had made a booking from NoBroker and I was informed that my shipment would reach on time.

In this shipment my items did not reach on time and quite few items are missing/stolen and damaged.

I have provided all the proof to them and in order to claim for this, I had been requesting them to give me document for the same and for the same same I have been with holding last leg of money.

They are so unprofessional that, after damaging quite a few items and after few items are missing they are asking for money. Pls help me for the same.

It has been more than 3 weeks asking for a GST bill for the service provided by Nobroker. Every time I call to ask for the same, their standard reply is that they will raise the query to the accounts team & I will get the bill on my registered email id by end of day. I have called multiple times & nothing has changed or received the GST bill. Please help.

It has been more than 3 weeks asking for a GST bill for the service provided by Nobroker. Every time I call to ask for the same, their standard reply is that they will raise the query to the accounts team & I will get the bill on my registered email id by end of day. I have called multiple times & nothing has changed or received the GST bill. Kindly take this on priority & please provide a solution to this.

I live in Delhi, I have paid for AC Gas Refilling from the app scheduled for 10AM of 3rd April 2022. There technician didn’t reached till 3:30PM. The technician refilled the gas and marked the service as completed within 10 minutes of his arrival at my house.

I raised a complaint to Nobroker as he didn’t repaired the leakage. He just came and refilled. There technician told me that there is 90d warranty policy,...

I bought a Moneyback plan from Nobroker and was assured of best services like full support from RM, scheduled visits, and complete guidance. Post buying the plan, I was not provided any support by the RM, there were no good properties suggested by him and most of the time he was completely unavailable to attend any calls. Even after reaching their support team, they would always say we will get back to you and no one cared to call back.
I feel completely cheated and stuck and have lost my hard earned money.
My number associated with the account is [protected]

I am looking for purchasing a flat, approached NB, took their plan, visited few listed properties, finalized one. Then NB Seller RM said to pay 10K to seller, made and after that received incomplete set of property documents from seller. Then took NB legal services for document verification and NB assigned an advocate, who mentioned that they need more documents.

I am not able to get documents from seller, and Seller RM is absconding till date and unable to reach. Who will repay me 10K?

This scenario seems like repeating, and feels like this is a fraud/scam. Nobody from NB seems to be looking at this issue. Very disappointed.

I booked furniture here like 10 days ago . Not got any update no response from executive.I had made advance payment. Not received furniture yet

Hi,

I booked packers and movers service with you for 7th May morning, but nobody showed up. I called the service provider, he said he is not coming. The RM is not picking the phone after multiple calls. Time for move was between 8-10 AM, but I have not recieved any calls.

I have already got everything uninstalled and moved the net. I have been left in limbo.

Please address this issue at priority.

In spite of my repeated requests nothing was heard about the refund of excess amount paid by me, the emails and other mode contacts have gone invain.
Even for this final request if money is not refunded or the reason for holding up the amount I am constrained to believe that your no broker reqire donation hence withheld.
[protected].

I booked packers and movers through nobroker on their promise of delivering by 3rd may, live tracking, updates and some services like dismantling. Unfortunately nothing is met and my goods aren't even dispatched still. They gave this to a 3rd party supreme packers and movers who picked the goods and after that they don't even pick the call, very rude and unprofessional. I lost trust there is a lot of inconvenience. I'm with my family in a new city literally on road without any of my belongings and suffering a lot

I booked Nobroker packers & Movers to deliver from Bangalore to Hyderabad. On 26th April 2022 they picked up all package from Bangalore and was supposed to deliver to Hyderabad on 28th April 2022, But even till today(5th May 2022) I haven't receive my package. Nobroker customer support team is even stopped picking up calls and not providing any status or expected date of delivery. I am not sure the what happen to my package whether it is lost in between or stolen.