Nokia India — 4/12/18 purchased nokia 6.1 got reduced volume issue.

Address:

603209

New nokia 6.1 purchased on 4/12/18, 20:07:40, from poorvika mobiles private limited tambaram, inv. No:gsi/west/26695, got reduced volume issue.
Nokia 6.1 ([protected])
On enquired with nokia service eachankadu junction, keelkattalai, chennai-60017. Checked and replied the spare speaker got failed and not available in hand and ask me to wait for 10 days to get the spare. Is it the system not having such basic spares and asked the supplier to wait for 10 days to resolve?
I already gave my details for my above phone details with this service center on 15/2/19 evening around 5-6 hrs. Kindly intimate the arrival of problematic spare to resolve my phone issue.