Nov 30, 2018
Updated by Aap Ka Siraj Shaikh Mark as Resolved
OrderID: job ### no[protected]
Dear Sir/Madam
My self Siraj Shaikh and leaving in Ankleshwar, Gujarat, India.
I wish to complain about my Nokia 6.1 Mobile phone, Color : Blue, IMEI/Serial No [protected], Product code 22PL2L20013 that I purchased on 22th August 2018 in Rs.16980/- .
I am complaining because I’m very much dissatisfied with this product.
I got a problem within 3 months only of " No display" so i went Nokia care " Z PLUS MOBILE GALLERY, Shop No 8, Patel Shopping center, Near [censored]al circle, Bharuch, Gujarat. They taken in their custody and given Jobsheet (Jobsheetnumber[protected]/181122/002).
After 2 days new problem, i got a call that your phone motherboard dead due to water damage, and it will not be cover in warranty so it will be chargeable to resolve problem, but reality is that there is no water problem in that phone.please trust on this and they simply sent email that your case has been closed.This was very shocking to see their email.Job sheet and Invoice attaching for your ready reference.
This is not the first time I purchased Nokia product and phone, since last 12 years I trust blindly on Nokia Phones when Nokia 5110, 1100, 331., 3315, 3610 others models when was in there good time, but this type of sudden problemand service I never face in my life in Nokia product.I have now feelings that I did mistake this time to buy Nokia mobile although local mobile vendors not prefer your phone and even suggesting not to buy.
I am a salaried person and its purchased on 06 EMI so I cannot effort now New Mobile or repair cost since my phone is under warranty.
I need to resolve in free of cost since its factory problem, phone is not damaged, not water gone inside nothing.. its suddenly got a problem.
In today’s trend of Apple, Samsung, Oppo and Vivo I purchased Nokia mobile because of trust only, and sake of this trust you have to resolve my problem free of cost for company goodwill and maintain the faith of customers.
My phone is in currently in Nokia care "Z Plus mobile gallery"
I look forward to hearing from you as soon as possible to resolve this problem, and positive response will be highly appreciated and my faith also will remain on Nokia.
You may CALL ON[protected] for any query.
Sincerly
Siraj Shaikh
B1/1-2, Padmavati nagar,
Rajpipla road, sarangpu Ankleshwar 393001.
Dist Bharuch Gujarat India
Phone :[protected],[protected]
Android version is 9.0