Nokia India Complaints & Reviews

Hi Nokia India, I purchased my Nokia Lumia 720 on dated 6th oct 2013 and one month warranty is still left. Only Navigation keys of my nokia lumia 720 is not working. Please be noted that rest whole touch is working absoultely fine. I went to nokia care in delhi, They checked my phone and found oil in motherboard near charging point. They rejected my one month left warranty and told me that touch and display will have to be changed and it will cost around Rs 7500. How can you guys reject my phone warranty just because of some oil near charging point ? It does not make sense to replace my whole touch and display whereas my display is working fine. Please look into this matter and do the needful. Looking to hear from you positive shortly. Thanks and Regards Mohit aggarwal [protected] [protected]@yahoo.com

I bought a Lumia 520 on 9.9.2013 and a few days back my phone is not booting up(not working at all). I approached the service centre for support but they are saying that the handset is tampred and warranty terms will not cover the current repairs. The problem is I have never approached any outsider for repairs to my phone, I have always been to nokia gallery only. They are charging me Rs. 3750 and I want to avail the benefit of warranty. Since the company representatives are not co operating I am filing this complaint.

Sir I have purchased a Nokia Mobile (Model No. NOKIA 107) on dated 24/06/2014 from RAJEEV ENTERPRISES, In front of Banger Katla, Main Market, Bazaria, Sawai Madhopur (Raj.). Now I am facing many problems in mobile handset. And the shopkeeper has denied to replace or service the handset. So I am registering a complainet against him. Thanks Applicant:- Rakesh Kumar Gurjar Sawai Madhopur (Raj.) M.NO. [protected], Email.- [protected]@gmail.com

Dear sir, i am MAJOR ABHISHEK serving in the INDIAN ARMY.an avid fan of nokia that i am, it was really disappointing and disheartening to see the response of the NOKIA AUTHORISED CUSTOMER CARE CENTRE AT HILL CART ROAD, SILIGURI.
It was on 01 SEP 2014 AT 07:20 PM that i reached there to ask a few queries and a minor service of my phone set NOKIA LUMIA 925 that i had purchased in oct 2013.since the care centre was open i entered inside...

Dear Sir/Madam,

We purchase nokia 108 on 01/11/2013 from dist-Hardoi(U.P).
now the cell phone not working, we visit from hardoi to lucknow (u.p) nokia care she / he says that you have pay charge 640/-but as per company records our phone is on guaranty period why we pay 640/- .

We asked to concern person why we pay charge 640/-.She / he replayed and use some technical words like your cell phone is internal faults so that our nokia care charged the amount.

So my concern is that what is the meaning of product guaranty?

Plese help us.


Regards

Virendra Kumar

[protected]

I had bought NOKIA XL mobile set on 30/05/2014 from M/s Spice Retail Ltd, x-45 West Patel Nagar, New Delhi-8, Inv No[protected] to connect the people. My NOKIA XL set is not working properly from day one it start creating everyday problem : 1. Whatsup not supporting (Nokia Care fail to solve the problem ) 2. After one Month Hardware started problem (Nokia Care solve the problem but I am not fully satisfied. 3. Software hanging is major problem. Sorry to say that my set fail “to connect the people”. So I request your honour to buy back my set.

I've lost my Nokia Lumina 520 during my stay at a hotel in Chennai. I was unable to file an FIR. Request you to delete all data and block the phone and sd card. The IMEI number for my phone is [protected]. Kindly contact me once the process is initiated.

Hi Team, I am using Nokia XL. When I try to install WhatsAppthe error code is showing (Not Supported App) Kindly if installation of WhatsApp is possible do itotherwise change my handset. At the time of purchase he told meall the Apps are supported in Nokia XL, instantly when I started used got errorin WhatsApp in same time I came to the mobile shop informed me somecontroversies in Nokia and Facebook (WhatsApp) and the problem will be shortout within 4 -5 days. Then I went to Mobile Shop inform me about same thingwhatever he was told last time, then he guided me to go Nokia Store. After thatI had gone Nokia Store the executive guided me WhatsApp can’t be installed inNokia XL. Purchase Date – 3rd Aug’14 IMEI NO.- [protected] IMEI No 2- [protected] Wlan – D49398CED5F4 Material – A00018407 RM – 1030/Nokia XL DS Place- Bhubaneswar (Orissa) Shop- Sister Mobile Shop (Bapuji Nagar, BBSR-9) Con-[protected] Niroj Kumar Patra Mob:- [protected] Mail Id- [protected]@gmail.com

I am Krunal Jamgade, Pune I had purchased Lumia 920 in dt 20.10.2013 (cell details, IMEI [protected]), I found one red line on display when I removed from charging on dt 05.08.14 so I immediately went to Nokia care with Bill. Nokia person checked & said it will take 15 days as this phone will go to factory & you will get a call when phone comes. But I physically visited to Nokia three times, two times Nokia person said phone has not come yet & we will call you when it comes but I did not receive any call from Nokia. When I visited third time that time I came to know that, I showed the comment that phone has been tapered (insertion of liquid), I told them it is not possible that this is very costly phone & I know how to handle, but Nokia person said this will be repaired on chargeable basis of approx Rs.9000/-. With this reply I am not happy at all, & also found that my phones's Speaker are not working, I can not hear any voice of video or songs. Nokia never admit there problem related to their product & how can they assume about customer's phone. I want my phone to repair or phone should be replaced with new phone. Very bad experience about Nokia, I should have understood if phone is not in warranty, but my phone is in warranty period. So please take this issue with higher authority & replace my phone, I am not happy with service at all. I want new phone, If I dont get new phone I will complaint globally

There is problem in my lumia 720 touch screen.i bought it from deccan pune in january.but no one is giving me reply. i ordered the touch pad for my phone since 4 month before.but i couldn't get any reply from Nalstop care center.please help me for that. Contact no:[protected] Sanket Jadhav

Invoice no : p.Ntr/453
Invoice date : 25/may/2014
Invoice time ; 17:15:32
Branch : namakkl (Trichy road)

Lumia 630 dual sim
Imei no. 1 : [protected]
Imei no. 2 : [protected]

The phone's screen broken within one week from the purchase date. I tried to register a complaint for serice more than 90 days to nokia care at namakkal. And i also registered a complaint by email to nokia india.
Nokia india launhced a mobile without a spare. And nokia india never service more than 90 days a newly purchased and new model phone. This is very unlikeful situation.
More than 90 days i didn't receive a positive answer and responsible queries about my complaint.
Namakkal nokia care didn't accept my complaint and didn't service and didn't give a possible and responsible answer.
Now, i decided to go to consumer court.

this is 1st mail that was made by me to them on 25th aug 2014 sir, i have purchased your nokia xl ( IMEI -[protected] JOBSHEET NO.[protected]/140813/010 COMPLAINT NO.[protected] device on 27th june 2014. it started me giving problems from the very 1st day, its battery wasnt charging properly ( i mean it took anout 1.5-2 hrs to charge up the bttry by 2 %, after that it charges rapidly ) even my phone wasnt giving proper battery backup, its calling sensors stopped working, then sound from loudspeakers started coming unclear the voice started cracking and after that the app started not responding.it created a troublesome for me. all this was not expected from a device of your company. this didnt ended up here. i took my device to your service centre at kingsway camp. i submitted my device to them on 13th aug 2014 and i was assured that i will get it back in 10-12 days but this didnt happened, i called them 3 days before and then i was told that i will get my device back in 4-5 days, i accepted that also but when i ringed them up today they asked for 1 more week time. this was very frustuating to get a response from a company of such a high repute. sir already 13 days have passed and 1 more week time is just not bearable to me.i cant afford that, sir i m presently a student of btech 1 st year, i dunt knw where to focus either on my studies or on these issues . sir i suffering a lot because on absence of of my phone, i am going to college without a phone, which is creating problems for me, most of my works are on hault because on this.i got ur device only because of the name of your brand but this type service from your side is highly disappointing. i would have got much better handsets in this price with more advanced features and android but still i got it, but now i am regreting my mistake. sorry to say these words but i just cant tell you what type of problems i m facing and how frustuating it is for me. atlast i would just like you to say please look after the matter and provide me with the best solution which you can . and 1 more thing, i dunt knw what is the fault in the device but if its repairing is taking that much time, the fault must be a major one, so in this case please replace my device . I am enclosing my jobsheet and my bill for your reference. your quick reply would be appreciable. and sir 1 more thing if i will get this type of responce next time if you wouldnt take an action then comsume court is there to help. sir this is 2nd complain against them, which i mailed them today. sir i want to draw ur attention to you towards the same issue, as u would be knowing that i recieved my phone from service centre on[protected] . but let me telll you that the issue hasnt been resolved yet. still battery is getting heated up, even the charger, even th ebattery isnt charging properly and isnt giving proper battery backup ( about 80% + of battery is used up in using 2.5 - 3 hrs o[censored]sing whatsapp, even the brightness is set up to least and no other battery consuming app is being used). and i want to convey you 1 more thing that i visited to ur service centre today i reached there at 5:15 and they tried to repair it, they just updated the software which was updated 2 days ago by ur head centre only, after that i showed that the same problem is occuring and my problem hasnt been resolved, then they jst started giving excuses like that charger toh heatup hei hota hai and battery backup toh km hei hota hai. they arent just taking my problem seriously . even the workers over there agree with me that i am right bt the mechanic dominated over them . i just fed up now with this i would not take it up like this is happening. i m just fed up now. sir, i cant give a regular visit there . after waiting there for 2.5 hrs they decided to submit my phone . they just sit there and give orders they just dunt understand our problems . i told him that i have charged diff phones from it they were charging but charger was heating up and my phone wasnt charging up with their charger (nokia care kei mechanic ka charger ) .sir i told them if the problem cant be cured then replace my handset, he didnt even showed interest to look at it.sir, mei cllg student hu, itna baski nhi hai kei daily daily nokia care jaata rhu, phle sala cllg ka ek lecture chodo fir vha jao, fir vo khde phone submit krdo, fir har 2 din mei chakkar maro, sir mere 2 weeks baad sesionals hai mei yh sab nhi kr skta .. *& sir, if my problem will be solved this time i will be filing a complain against it in consumer care. thats for sure. sir the text above are the 2 mails that was mailed to nokia care, still i havent got a proper response. sir its my humble request to u to resolve thisissue as soon as possible, this company just dont care of its customers. sir, plz replace my handset else provide me with its refund. with regards ruchit jain [protected]

my sel[censored]tpal kumar. i purchase newly nokia-107 (16/08/2014)( from the mobile solution a-199 main vikas marg shakarpur delhi-110092).on same days when insert sim but he dose not detect. then i going to shop for replacement but shopkeeper receive the mobile and he want to 4-5day after replace it. But it 10 days going on.and no information available this regarding.shopkeeper say that the nokia-107 not available in our stock.. how it possible

I purchased nokia lumia720 nearly year back but in this past 1 yr the mobile has been in your factory for more then 5 times, every time there is some hardware problem either it is memoary hardware, auto sensor, or sometimes charging issue ..most of the time it is in your factory for servicing.I purchased this mobile just in the name of NOKIA but it is not up to the marks .I am really fed up with instrument and need the refund for that or...

I m having Nokia X purchased 4-5 months back. Whatsapp is not working. I have called the customer care also but they always said that they are working on he problem. Request you to please recall the Nokia X series or replace it with other model. Rgds Neeta [protected]

I have bought Nokia Handset(XL, Bright Green) on 22/06/2014 from AM Mobile Telecom Pvt. Ltd., Shop:039B, Metropolis Mall, Highland Park, Garia, Kolkata:700094 . Since the 2nd Day your product had not been performed well.The screen of the handset got blank, maximum applications were not supported, the headphone was not working properly . When I went to that shop they didnot want to listen anything saying "till now we dont get any complain from the customers, we cant help you" and suggested me to the customer care. I have showed the handset at a Nokia care, 233, Diamond Harbour Road, Near Pathak Para Bus Stop, Behala, Kolkata, West Bengal 700034. There they initially didnt take it very seriously and finally they kept it on[protected] assuring it would get repaired by 31st of Jul 2014.Even after giving several reminders they could only say that they are not getting the parts from the head office. After lodging several complaints they finally said"we got the parts still itz not working, we are sending it to Nokia factory on 9th Jul". Then when ever i calld them to know about the status they were unable to confirm it.then again when i initiated a consumer complain i got a call from Nokia customer Care n they said it will get repaired in two days.After that neither I received any cal from them nor my cell phone back.On 19th when I call customer care then again said it ll get repaired in 2-3 days and they sent a mail with a complain no. I would request consumer complain department to kindly tak the necessary action against it. Please provide me with a new one or get my whole amount back. I am highly dissatisfied with this disgusting service of NOKIA.

dear sir, i handover the nokia 206 in vellore nokia care centre (name : nicetel communication) under warranty on 07- july -2014. they said it was sent to head office for service . till now i didnt get any updates on my handset, . i am getting reply for the past 30 days as it is in transit from head office. It shows the carelessness of nokia . this is my job no:[protected]/140710/004.

Dear sir,

I purchased a Mobile Phone-NOKIA LUMIA 720 (SERIAL/IMEI No: [protected]) from WM CELL ACESESS PRIVATE LIMITED ( NOKIA
PRIORITY DEALER), BROOKE FIELDS, COIMBATORE
on 27.03.2014. Soon after the purchase
(excatly on 28.03.2014), the Phone showed battery back up issue and
over heating problem. I have Reported the same thing on 31.03.2014 and phone
was handed over to the shop in the packed condition demanding Replacement. The
Nokia priority dealer confirmed replacement within 1 week time. But on 01.04.2014, they informed that the Replacement is not possible as the phone was having only
software issue. They also told that they have launched a complaint in the Nokia
care Coimbatore on 01.04.2014 stating very low battery back up.Later on it was
informed that the software was updated
to BLACK and issue was solved from Nokia
care, Coimbatore. They confirmed that the Mobile phone will not show any more
issues and returned back to me on 04.04.2014.

But the Mobile Phone started showing the same issues intermittently
after the return of the Phone. I
informed the dealer the issue. But they were not ready to replace the mobile
phone this time and told to give to the nearest Nokia care for service. But day by day, the issues started increasing
– the back up decreased gradually and the heating become high.

Ultimately the Mobile phone was dead on 17.08.2014 and
returned back the phone to my nearest Nokia care- HAPPY CREATIONS, LAN-SHIP
MALL, CALICUT-KERALA on 18.08.2014 ( Job sheet No:[protected]/140818/019). The
Nokia care informed that they are sending the phone to the Head office and will
resolve the issue very fast.

But till now I have not received any reply from Nokia side and
I am not ready to wait any more . I need immediate replacement for my Mobile
Phone as the phone is having manufacturing defect to my knowledge. I was not
able to use a branded Nokia Phone without complaint for atleast 15 days. I
never expected such a poor quality Mobile phone and irresponsible service behavior from Nokia .

Kindly find the attached invoice details and service job
sheet for your Reference

Expecting a very fast reply from Nokia side.

Thanking You

Muneer K

MH MANZIL HOUSE

KURIKKILAD, VADAKARA

CALICUT- KERALA-673104

Mobile: [protected]

Mail id: [protected]@gmail.com

From Beena Dayan Valiyazhikathu House Malibhagom Chavara South PO Kollam Dist Kerala. email [protected]@gmail.com I have lost my nokia X2-02 dual sim mobile phone on 26/08/2014 from Kollam Dist., Kerala circle. IMEI nos. are 1. [protected] 2. [protected] Kindly trace the mobile phone and inform me by [protected] [protected] [protected]

Dear Sir i want to know that i have nokia liumia 720 with windows 8 in warranty. i was go to nokia care(yeshwant plaza, indore(M.P.) India) to update software windows8 to 8.1, but employee of nokia care said to me 100 rs/-- charges apply for update software. so i want to know, it is policy of nokia company. if yes so why are you providing updation in warranty, please stop your bad services in ind