Nokia India Complaints & Reviews

I bought a Nokia Lumia 620 Phone. The phone show many complaints i.e not charging, touch not functioning properly etc.. The phone given to the company for repairing. But the phone is not repaired. Before and after many times given the Phone in the Nokia care, Kattappana, Idukki for checking the complaints. But the Phone is not ready to use now. Please replace my phone.

i have submitted my nokia x mobile to
Mobility Solutions
Address: Vijay Tower, 1st Floor, Opp. Indian Oil Petrol Pump, Karamana
PO 695002, Trivandrum, Kerala, India
Phone: [protected]
on 23rd july 2014 following a touch pad complaint, it has passed a month
and no reply from nokia .I bought the phone in april 2014.I really
regret choosing noka x.my job card number is 7634.

I bought a Nokia Lumia 620 on[protected]. After around 11 months, the volume-up button stopped working. So, I got it repaired in June month of 2014, a few days before the expiry of warranty. It worked fine then but just after 2 months of repair, the same problem has arisen, again. And moreover, the lock/unlock button too has stopped working. The usage hasn't increased in any way! I wonder how bad the replacement might have been for getting inefficient just within 2 months! I am badly dissatisfied with the service! I was an ardent fan of Nokia but I think that I should reconsider my opinion. I strongly feel that I deserve a better replacement. My warranty has expired but I don't feel that I should pay for the repair/ replacement because the replacement has been of a low quality and I deserve a free replacement this time! The following are the details regarding the product: Product: Nokia Lumia 620 IMEI: [protected] I hope that an immediate response comes from Nokia Care India and the issue is looked into. Thank you!

I, Dhritiman Paul, have visited to Nokia Care Centre situated at Barrackpore (M/s Syscomp Infotech P Ltd, 4/2, S N Banerjee Road, Barrackpore Shopping Arcade, Upper ground floor, Barrackpore-700120, WB, India, Ph [protected]/2525) for complete change of FACIA of my mobile Nokia X2 on 31.07.2014. They have chaged the FACIA partially and asked to change the remaining portion within 1 week as the parts was not available with them at that time. They have asked to pay the total bill amount of Rs 1850.00 and I have paid total amount on that day seems to be good reputation of NOKIA. The center representative (lady of counter no 6) have told me that they will call me within 1 week to replace the remaining portion. Not getting any call within 1 week, I have visited 4 times for the same. All times they have told that the parts are not available and have ordered to the company. Now as a customer how many times I will be harassed from NOKIA centre. I am using others company's mobile also and their service center's behaviour is too good. Now my request if the parts is not available with NOKIA, please return my money on good faith. Thanking you, Dhritiman Paul M: [protected] E-Mail: [protected]@gmail.com Address: 14/5, Panchanantala Street, Rishra, WB-712248.

I am Hariprakhaash I had given Nokia Mobile Phone model 308 with IMEI Num - [protected] to Nokia Care, Multiple Mobile Care, NCC Code - 329_465550, # 306 Sri Gokulam Towers, 100 Feet Road, Gandhipuram, Coimbatore for servicing the following complaints 1.Touch & Display Problem 2. Fast battery Discharging 3.problem pertaining to call receiver for the call made from this mobile, hear only very low to nil voice The same was registered in Job sheet #[protected]/140818/038 The target date given by the service center is on 20th Aug, after i followed it up on 21st they update that its not ready & after that i repeatedly followed up via phone & they said its was ready only after 2 days from target date, i had to take permission from office to reach there, then i found it was not ready for point # 3, then i left again without receiving and i received a call from the center stating that it was ready for point # 3, again i took permission to go back there to find it was not ready. Totally 2 permissions & energy, time lost for the service center giving wrong information. The Mobile is still with them, i made it elaborate so that if there is someone who cares & walks the talk for Brand Nokia, pls attend to this & help me get the serviced mobile . I work as Regional Manager for Indian Region Business Development in a Pvt ltd & have been using Nokia mobiles (5 models currently used) for past 10 years. I can be reached @ hari.[protected]@gmail.com & +91 [protected] Thanks & would be appreciative if you care for the same.

I have submitted my mobile phone under JOB SHEET NO.[protected]/140807/008 DT, .07/08/2014 to idea service centre in agra(u.p.), after few days when i have contacted the service centre they are not responding proper.Today, i.e.23/08/2014 i have visited the service centre the phone found in damage condition & it is not repaired by the service centre. Further details are enclosed:- Name - Manish Kumar Jobsheet no.[protected]/140807/008 Phone No.[protected] Email Id.-ramesh.[protected]@yahoo.com City- Agra

Sir, I bought nokia xl mobile before one month ago, after two days the screen of the mobile is claude.I thought it'll get over within some days but till it's problem remain same.I have given this mobile to repair in nokia care.I'm old customer of the nokia that's why I have perches this mobile.If we will get like this problem in nokia how we'll perches it in future? I have perches this mobile before one month ago, in 30 days it self got like this problem. So how we'll believe that after repairing it will work properly. I need to be exchange this mobile as new.I think this mobile having problem from paking time, we did care becouse blindly supporting to the nokia. So my kindly request that you provide me new nokia xl mobile as-soon-as possible.I have added all this proof regarding mobile. my email [protected]@mail.com mob no-[protected]

Hi Nokia India, I bought Nokia Lumia 720 from flipkart 3 months back In chennai Yesterday while travelling in bus mobile just fell down from my hand, when i picked up screen is cracked, gorilla glasses is used it doesn't break easily, i went to Nokia care about repair they told it will charge around 8000 in nungambakkam, and 7500 in anna nagar, mobile cost 17 k but they are asking 8k for screen replacement, why they are not digitizers, lcd and touch is working properly, but they will change only the entire screen, why the nokia service centre are like these, i bought this mobile because of brand name digitizer screen are available for 1150 in some ecommerce sites and just bcoz u guys doesn't change it individually i have to spend 8k? i have read on windows forums that at some places that some guys got it repaired at discounted price because there phone was in warranty and some guys called different nokia care centers and they were telling different prices, i am not ready to spend 8k, so please provide me a complete solution My Name:Ranjithkumar, mobile:[protected] Location:chennai IMEI :[protected]

Would like to share my horrible experience with Nokia XL.


June 19th 2014 me and my sister bought Nokia XL from
Nokia Priority Store - Cellular World, Rameshwar Tower, Shimpoli Road, Boriveli
West, Mumbai.


Our requirement was very simple as in we wanted a handset with
dual SIM and which can connect to social media applications like whatsapp,
facebook etc…


We specifically asked the sales representatives at store about accessibility to whatsapp since
today it’s the most preferred chat application.


Sales person at the store confirmed us that Nokia XL being a
multimedia handset whatsapp is for sure accessible, after we billed both the
handsets the sales exec downloaded whatsapp application in our handsets however
it failed to login. The executive then took help of his colleagues and after
many trials the reason given to us was due to weak network connectivity whatsapp
is not allowing us to login. Since poor network connectivity was beyond their
control we left the store thinking we’ll try it after some time from home.


Soon in a day or 2 we realized how we were fooled and what
scrap we have bought. I’ve tried to list down a few frustrating facts about
Nokia XL -


No access to whatsapp (cheapest of handset available
today in the market has whatsapp and other social media connectivity).
During long phone calls when the screen goes to
energy saving mode (becomes dark), the phone doesn’t comes to its normal
functional mode no matter how much you try, the only option left is to force
shutdown and restart the instrument.
During an active call if you want to switch over
any other option like phonebook or message to refer anything, this handset does
not allows you to come back to the main screen even when your call is over and
you want to end the call the only option left is reboot the instrument.
Poor FM reception - the FM/Radio connectivity is
so poor that you cannot listen to a song clearly without interruption/voice
break even when you are in the mid of a city like Mumbai.
Poor internet connectivity – internet
connectivity in this handset is so poor that you have to literally struggle to
open a simple website like google search, we are using Vodafone, Docomo, Airtel
and Aircel connections when same sim cards
are used in our old handsets ( Samsung ) internet connection is perfectly fine.

The handset is heavy almost as if you are
holding a 1 kilogram weight in your palm.


After such a disappointing experience we feel being cheated
by a company like Nokia which was till recent past almost synonymous to mobile
handset. We have lost all faith from the brand Nokia and now urge the Nokia
grievance redressal board to arrange for
a full refund of the price we paid for these 2 handsets.


My invoice details are as below –


Store name – Cellular World, Boriveli West – Mumbai.


Invoice # 00534 & 000535


Invoice dt – 19th June ‘14


Invoice amount – Rs.[protected]*2)


Looking forward to a prompt response.


Regards


Dasgupta


Ph - [protected]

Hello, this is Gaganpreet from Amritsar. I'm using a Nokia 808 Pureview. Few days back, a sharing function in my gallery stopped working, which earlier allowed me to share the pictures from my phone's photo gallery directly to Social Networking Site Facebook. The photo sharing app by Nokia(hereinafter referred to as 'company') called '808 Pureview Photos' has been pulled from Facebook as well. As a loyal customer, I always appreciated the acts of the company. But this deactivation of service is simply a backstab for customers like us. Everybody around the globe is worried as the company initially stated that the device mentioned above will be officially supported till 2016. "http://conversations.nokia.com/2011/05/26/stephen-elop-in-china-time-for-a-chal...⇄ The support was ended in 2013; and now the integrated functions are malfunctioning due to app pulldown. Please provide a genuine answer, or release source-code of OS to Custom ROM Developers. Looking forward for a satisfactory answer. Thank You!

Hi, i had purchased the unit in april and the seems to be faulty. the display and the back cover are a misfit. took the unit to nokia service and they denied the service saying that the unit was preopened. NOKIA has denied service for this. i want a replacement unit for this. i spoke to flipkart support and they advised to file for a DOA. you may not be able to see the misfit clearly in the pictures but its there. also i will attach the nokia job sheet as well. now flipkart approved for DOA but NOKIA doesnt want to give a DOA form. i need a responce from flipkart ASAP. Name: Mohsin contact : [protected] lacation : Bangalore

I bought a Nokia Lumia 630 . After charging for 8 Hours I started using the phone .The ear piece was getting too hot that I could not even keep the handset near my ear. The next day itself I went to the Nokia Care opposite Saritha theatre Ernakulam (Poovath International). The told that they will give back the phone after 12 days and that they will inform me about the staus of their working . But to my dissappointment they never called me even once. After repeated callings from my side they told that my set was having some problem and the same will be replaced . After that no news came from their side and due to my repeate d calls they gave me the set after 22 days stating that all the complaints were rectified and they have changed some software inside .But after reaching home i understood that the problem of heating still continues and i went back again to the NCC and gave the set back there . Now they are telling there is no problem of heating to be detected and they will not do anything regarding the set .What will I do now. I could not use a new phone for even 1 week. I have got a very bad opinion about the staff in the NCC and dear friends never buy any nokia sets . Go for some other phones which will give u a good service when something bad happens ... Never go for NOKIA

Hi, this is Ankit.. Few months back I bought a new Lumia 720.. within 6 months o[censored]se its battery swelled up. i gave it to the Nokia service centre as my phone was under warranty. they said that your phone will be replaced. they took my phone& box & accesories & took 1 month time to deliver the replaced phone. now, it is 40 days and yet they are not giving answer to what is the status of my jobsheet. i mean this is pathetic. I'll never purchase nokia phones again. and the customer service representators at "Nokia service centre, Nal stop, Pune" are pathetic, irresponsible & not committed to any of their words. actions should be taken against these Service centres who take customers for granted. Place - Nokia Service centre, Nal stop, Pune. Job sheet No.[protected]/140710/024

I have purchased the Nokia X on the launch of that day, but Nokia X does not supported the Whatsapp.I strongly recommend not to purchased any Nokia window mobile.I am completly upset with the company's service center too.if it is possible pl return back to my money.since 2001. I used Nokia mobile, but onward today i never purchased or recommend Nokia mobile. Vipin Rohatgi [protected] [protected]@gmail.com

Respected Sir, I had given my nokia handset 101 for repairing at Nokia Care on 8 july, 2014. I was called on 10 july for the delivery of the repaired mobile. Then instead of my problem being solved, it increased more. Now the cell got permanently switched off which earlier was switching off only sometimes. I again visited the store for my problem to be solved. My cell was again submitted and called again after 2-3 days. When I went again, then yet the problem was not solved and i was told that I will get a new cellphone from the company and then they called me after a week. When again I had gone after a week, they gave me a second hand phone and said that its a new phone. And that was also faulty and the keypad was not working properly. They again now called me after 2 days to give another phone as a service phone. Till now, I have not got my cell phone. And have got irritated since they have called me for 7 times but yet my problem is not solved. Whenever I visit the store they give me some execuse and call me later. Please solve my Problem. Details of my bill ae: Jobsheet number:[protected]/140708/024 costmer Name: Mr. Shailendra Yadav Costmer No.: [protected], [protected] Thank You.

This is very BIG Issue form NOKIA SERVICE CENTER Hyderabad India. I have Lumia 720 some how my phone got stuck! I went to Nokia service center Amerpet Hyderabad, they said problem with touch pad only and we don't have touch pad in our stock right now.Still 40days I am waiting for my phone but I have not get any solution on that. I am suggesting to NOKIA if you don't have the proper services you can Kill the Product itself (Lumia 720) and I would like suggest to all my friends colleagues don't go for LUMIA 720.

Hi all,

Service Request No. is 1-[protected]
Jobsheet Number is :[protected]/140813/030


This mail is to infarm you that i have submit my nokia XL divice at nokia
care Okhla new delhi branch with Ms. Jamila in prasence of Manager Mr.
Shubham have mention all the issues in this email which is related to the
complaint and clearly said that google apps and whatsapp will not work in
this divice anytime do whatever you can, after that also he was asking
again and again same thing what is the issue in the divice and not
submitting the divice in his center, then i can nokia customer service
aand during the conversation i spoke to Priyanka and she was also asking
same question after read the same email then i asked to transfer call to
manager or team leader thes after long wait she transfered call to Mr.
Rahul again he was asking same thing and he spoke to nokia care manager
also and Mr. Shubham said that there is no issue with divice and refuse to
submit the divice .
After long conversation he said that he will submit the divice and on
jobsheet
(which is attached with this email) he mention that there is no problem
with the Handset, and he gave me some advise andtold me that this divice
will not go anywhere and it will be here in this centeronly and nokia
people will ask what is the issue in this phone and i will reply there is
no issue with the phone, i have visited nokia care so many times every
time they have updated all the applications after also issue was not
resolved here is the list of all the issues which i am facing the issue-

1- Google apps and google play is not working in the divice
2- Whatsapp is not working
3- word, exel, powerpoint are not opening
4- after install application it is giving errors like installation failed
5- Error: This divice is not supported
6- Error : There is problem to push application
7- VPN is not connected
8- 1 Mobile support is not working (Trozen error)
9- Error: There is problem with the application
10- Not able to download application fron IBM App store
11- Net is not responding properly
12- Headphone issue
13- Bluetooth issue it is not connecting and pairing with other divice
14- Gmail is not working
15- Not able to sync work email in the divice
16- Youtube is not working not able to login and share anything
17- There are some other issues which is on the privious email

This is the way Nokia Care people are dealing with client .
This is the way Nokia Care people are dealing with client .

I dont want to go for this divice anymore i want to go for Windows divice
becouse it will resolve my issues, I want to replace it asap.

please increase saviority lavel of this ticket and resolve it asap.

Please call between 1pm to 6pm on [protected] or [protected].

Regards,
Akhilesh Tiwari

I got a call from Ms. Kalpana on saturday 16th August she asked me to to
wait 24hrs as she has esclated the issue to other department then i did a
call in the evening and spoke to customer service people they told me the
same thing that issue is esclated .

Then i got a call on 18th august from nokia care people Ms Renu and she
told me that there is no issue with the divice and it was in observation
period and they have update software and application this time .

*In last 2 Months 4th time applications are updated and they have restore
the divice still issue is not resolved . *

I want to resolve this issue asap

[protected] Forwarded message[protected]From: <[protected]@microsoft.com>Date: Thu, Aug 14, 2014 at 5:35 AMSubject: The Service Request No. is 1-[protected] [SR# 1-[protected]]To: [protected]@gmail.comDear Akhilesh, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]This e-mail is in reference to the multiple concern in your Nokia XL Dual SIM Smart Phone. I value the importance of information requested by you and I am happy to assist you.In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Ourrepresentative will contact you at the earliest.Further, I have noted your experience at the Nokia Care Centre. Nokia will do the necessary fact findings and action it accordingly. I would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our work is to provide you with quality service and your feedback will help us to improve it further.Furthermore, I would like to inform you that the Nokia X does not use the Google services. Instead we use Nokia and Microsoft services, Nokia X brings unique Nokia innovations (e.g. HERE Maps /MixRadio) and Microsoft services in place of Google servicesInstead of Play store we have Nokia StoreInstead of Google search we use Bing searchInstead of Google maps we use HERE MapsWe use our own Music App called Mix RadioInstead of Chrome we use the Nokia Browser and Opera browser is also preloadedFurthermore, regarding whatsapp we are working hard to resolve the issue and have no additional information to share at this time.Thanks & Regards, Sahil SharmaNokia Care RepresentativeIndia[THREAD ID:1-70QFZEI]*--*--*--*--*--*--*--*--*--*--*--*--*-----Original Message-----From: [protected]@gmail.comSent: 14/08/2014 05:14:40 AMTo: cs_del <[protected]@nokiacareindia.com>; <[protected]@uniqueinfoways.com>; "kapil bhatia" <[protected]@efuture.in>; <csm.[protected]@uniqueinfoways.com>; Vinay Kumar<[protected]@uniqueinfoways.com>; <[protected]@houseoftechnology.com>; <[protected]@nokia.com>; akhilesh tiwari <[protected]@gmail.com>; <HIMANSHU.[protected]@microsoft.com>; Kavita <[protected]@uniqueinfoways.com>; <SANJEEV.[protected]@microsoft.com>; Sakshi Mishra <[protected]@gmail.com>; <contactcentre.[protected]@microsoft.com>; akhilest <[protected]@in.ibm.com>Subject: Fwd: The Service Request No. is 1-[protected] [SR# 1-[protected]]Hi all, Service Request No. is 1-[protected]Jobsheet Number is :[protected]/140813/030This mail is to infarm you that i have submit my nokia XL divice at nokiacare Okhla new delhi branch with Ms. Jamila in prasence of Manager Mr.Shubham have mention all the issues in this email which is related to thecomplaint and clearly said that google apps and whatsapp will not work inthis divice anytime do whatever you can, after that also he was askingagain and again same thing what is the issue in the divice and notsubmitting the divice in his center, then i can nokia customer serviceaand during the conversation i spoke to Priyanka and she was also askingsame question after read the same email then i asked to transfer call tomanager or team leader thes after long wait she transfered call to Mr.Rahul again he was asking same thing and he spoke to nokia care manageralso and Mr. Shubham said that there is no issue with divice and refuse tosubmit the divice .After long conversation he said that he will submit the divice and onjobsheet(which is attached with this email) he mention that there is no problemwith the Handset, and he gave me some advise andtold me that this divicewill not go anywhere and it will be here in this centeronly and nokiapeople will ask what is the issue in this phone and i will reply there isno issue with the phone, i have visited nokia care so many times everytime they have updated all the applications after also issue was notresolved here is the list of all the issues which i am facing the issue-1- Google apps and google play is not working in the divice2- Whatsapp is not working3- word, exel, powerpoint are not opening4- after install application it is giving errors like installation failed5- Error: This divice is not supported6- Error : There is problem to push application7- VPN is not connected8- 1 Mobile support is not working (Trozen error)9- Error: There is problem with the application10- Not able to download application fron IBM App store11- Net is not responding properly12- Headphone issue13- Bluetooth issue it is not connecting and pairing with other divice14- Gmail is not working15- Not able to sync work email in the divice16- Youtube is not working not able to login and share anything17- There are some other issues which is on the privious emailThis is the way Nokia Care people are dealing with client .I dont want to go for this divice anymore i want to go for Windows divicebecouse it will resolve my issues, I want to replace it asap.please increase saviority lavel of this ticket and resolve it asap.Please call between 1pm to 6pm on [protected] or [protected].Regards, Akhilesh Tiwari[protected] Forwarded message[protected]From: <contactcentre.[protected]@microsoft.com>Date: Fri, Aug 1, 2014 at 5:22 AMSubject: The Service Request No. is 1-[protected] [SR# 1-[protected]]To: [protected]@gmail.comDear Akhilesh, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I m happy toassist you.In response to your email, I would like to inform you that the case hasbeen already forwarded to the concerned department and one of ourrepresentatives will be contacting you at the earliest.Further, I acknowledged the information received from your side and pleasenote that only our backend team is authorized to process your request fordevice replacement post technical diagnosis of your current device.Thanks & Regards, Inder RajNokia Care RepresentativeIndia[THREAD ID:1-70QFZEI]*--*--*--*--*--*--*--*--*--*--*--*--*-----Original Message-----From: [protected]@gmail.comSent: 30/07/2014 03:43:11 PMTo: <[protected]@gmail.com>; <contactcentre.[protected]@Microsoft.com>; <csm.[protected]@uniqueinfoways.com>; <[protected]@uniqueinfoways.com>; <[protected]@uniqueinfoways.com>; <[protected]@houseoftechnology.com>; <[protected]@efuture.com>; <[protected]@uniqueinfoways.com>;<sanjeev.[protected]@Microsoft.com>...⇄ <himamshu.[protected]@Microsoft.com>; <jai.[protected]@uniqueinfoways.com>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]Hi all, This issue is still not resolved. I got so many emails and calls frommanage assistant manager and team leader issue is still same this is thelist for the issues :Google apps and play is not working, whatsapp is not working, word exeland powerpoint is not working, it is showing application is installed butnot running getting error as sorry this divice is not supported and thereis some problem to push the application, in 1mobile it is giving trozenerror, vpn is not connected, not able to download apps from ibm app storenet is slow and store application and 1 mobile apps are not supported.I want to replace this divise and resolve the issue asap.Call me on [protected]. / [protected]Between 1 to 6 pm.Please resolve it asap to avoid further action.contactcentre.[protected]@microsoft.com wrote:>Dear Akhilesh, >>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I am happy toassist you.>>In response to your email, I would like to inform you that the case hasbeen forwarded to the concerned department and one of our representativeswill be contacting you at the earliest.>>Further, I acknowledged the information received from your side.>>>Thanks & Regards, >>Jitender Mangtani>Nokia Care Representative>India>>[THREAD ID:1-70QFZEI]>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>-----Origi...⇄ Message----->>From: [protected]@gmail.com>Sent: 24/07/2014 04:03:05 PM>To: <contactcentre.[protected]@microsoft.com>>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]>>I want to change this phone and replace with other phone . Call me between1pm to 6pm for further discussion or any enquiries.>>Keep it short and simple change this device I am using Nokia phones sincelast 9years and I dont like it.>>contactcentre.[protected]@microsoft.com wrote:>>>Dear Akhilesh, >>>>>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>>>This e-mail is in reference to the multiple concern in your Nokia XL. Ivalue the importance of information requested by you and I am happy toassist you.>>>>In response to your email and as per our telephonic conversation, I wouldlike to inform you that a limited number of WhatsApp users are temporarilyunable to access the app on their Nokia X, Nokia X+ or Nokia XL smartphone.Together with WhatsApp, we are working closely and with urgency to minimizethe inconvenience. Thank you for your patience.>>>>Further, you can download any compatible application from the third partystore. I acknowledged the information received from your side. Kindly beassured that Nokia always strive to serve our customers in the bestpossible manner. I thank you for your valuable feedback and have forwardedthe same to the relevant department for their due consideration.>>>>Furthermore, I would like to inform you that the case has been forwardedto the concerned department. Our representative will contact you in thenext 24 hours.>>>>Note : only our backend team is authorized to process your request fordevice replacement post technical diagnosis of your current device.>>>>Thanks & Regards, >>>>Inder Raj>>Nokia Care Representative>>India>>>>>>>>[THREAD ID:1-70QFZEI]>>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>>&g...⇄ Message----->>>>From: [protected]@gmail.com>>Sent: 23/07/2014 05:05:34 PM>>To: <contactcentre.[protected]@microsoft.com>>>Subject: Re: The Service Request No. is 1-[protected] [SR# 1-[protected]]>>>>I want replacement or I will take action against nokia and hot centre formisbehaving and misguide me .>>>>contactcentre.[protected]@microsoft.com wrote:>>>>>Dear Akhilesh, >>>>>>>>>Kindly ignore previouse email>>>>>>Thank you for e-mailing Nokia Care. The Service Request No. is1-[protected]>>>>>>This e-mail is in reference to the concern with WhatsApp in your NokiaXL. I value the importance of information requested by you and I am happyto assist you.>>>>>>In response to your email, I tried calling you but there was no responsefrom your end, I would like to inform you that a limited number of WhatsAppusers are temporarily unable to access the app on their Nokia X, Nokia X+or Nokia XL smartphone. Together with WhatsApp, we are working closely andwith urgency to minimize the inconvenience. Thank you for your patience.>>>>>>I would like to update you that Nokia XL device is based on the "Nokia XSoftware Platform">>>Microsoft services in place of Google services>>>>>>Instead of Google Play store we have Nokia Store>>>Instead of Google maps we use HERE Maps>>>>>>I acknowledged the information received from your side. Kindly beassured that Nokia always strive to serve our customers in the bestpossible manner. I thank you for your valuable feedback.>>>>>>Further, I have noted your experience at the Nokia Care Centre. I willdo the necessary fact findings and action it accordingly. I would also liketo thank you for your valuable feedback and please note that this incidentis not a true reflection of our services. Our work is to provide you withquality service and your feedback will help us to improve it.>>>>>>Please note that only our backend team is authorized to process yourrequest for device replacement post technical diagnosis of your currentdevice.>>>>>>Please let me know if you require any further information/help.>>>>>>Thanks & Regards, >>>>>>Akash Pareek>>>Nokia Care Representative>>>India>>>>>>NOKIA Support Services:>>>>>>1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” andsend it to 55555* (e.g. NCC DELHI)>>>2. To book an Appointment with Nokia Care Centre, visithttp://www.nokia.co.in/appointment>>>3. Online Support: http://www.nokia.co.in/support>>>4. Protect your Nokia Device -Buy Nokia Extended Warranty by visitingthe nearest Nokia Care Centre>>>5. Warranty Terms & Conditions:http://www.nokia.com/in-en/support/manufacturers-limited-warranty/>...⇄ the Nokia Asha & Nokia X range you don’t need to worry about losingall your precious memories. OneDrive has>>>7 GB of free cloud storage offer which lets you upload all your photosand videos online, so you can view and share them>>>wherever you are. Access your photos, videos, documents & more. Anytime, Anywhere with easy access from OneDrive>>>>>>For more information on OneDrive activation, please visithttp://www.nokia.com/global/asha-software-update/>>>>>>* Premium SMS charges apply troubleshooting support and other serviceslike Apps support to help you use your Nokia product.>>>>>>>>>[THREAD ID:1-70QFZEI]>>>*--*--*--*--*--*--*--*--*--*--*--*--*>>>>&g...⇄ Message----->>>>>>From: [protected]@gmail.com>>>Sent: 23/07/2014 05:49:27 AM>>>To: <contactcentre.[protected]@microsoft.com>>>>Subject: Email to Nokia care - Nokia services and applications>>>>>>[First name:Akhilesh ]>>>[Last name:Tiwari]>>>[Type:Complaint]>>>[Topic:Nokia services and applications]>>>[Message:My name is akhilesh kumar tiwari I have purchase a cell phoneNokia XL on 25/05/2014, that cell phone is not supporting any app andwhatsapp and other application no one no one helping to resolve the Google.I went to HOT Center there I meet Mr. Harmeet Singh and Mr. Jay from salesteam they misbehave with me and misguide me to solve my issue . When I wentto Nokia centre okhla branch New Delhi I met Mr. Shubham and he said thathe will not replace the phone and said not resolve the issue I went 4thtime to Nokia centre and issue was not resolved . And they are misbehavingand loseing nokia customer's.>>>I want to resolve this issue asap and want or change my phone i dontwant to pay any amt and i want to change the phone now or else i will gofor consumer forum as people are not helping me and it is more then twomonths issue is not resolved .>>>>>>Regards, >>>>>>Akhilesh kumar tiwari>>>Mob # [protected] / [protected] <%[protected]>>>>Nokia XL RELATED INFORMATION:>>>Imei 1 # [protected]>>>Imei 2 # [protected]>>>>>>Bill date : 25/05/2014>>>Bill . HOTE/[protected]]>>>[Email address:[protected]@gmail.com]>>>[Email confirmed:[protected]@gmail.com]>>>[Mobile:[protected]]>>>[Pho...⇄ model:Nokia XL Dual SIM]>>>>>>[ANY FIELD NN]>>>[Landline:]>>>[City:New Delhi ]>>>[Street address:C 437 DDA janta flat jasola pocket 11 jasola vihar newdelhi ]>>>[State:Delhi]>>>[Preferred contact method:Email]>>>[ZIP:110025]>>>[Salutations:Mr]>>>[IM...⇄ info:No google apps, no whatsapp and other applications arenot working .>>>>>>[protected] : [protected]]>>>[Country:INDIA]>>>[Language:English]--*AKHILESH KUMAR TIWARI**MOBILE NO. [protected] / [protected]**E-MAIL - **[protected]@GMAIL.COM* <[protected]@GMAIL.COM>-- AKHILESH KUMAR TIWARIMOBILE NO. [protected] / [protected]E-MAIL - [protected]@GMAIL.COM

I have bought Nokia Handset(XL, Bright Green) on 22/06/2014 from AM Mobile Telecom Pvt. Ltd., Shop:039B, Metropolis Mall, Highland Park, Garia, Kolkata:700094 . Since the 2nd Day your product had not been performed well.The screen of the handset got blank, maximum applications were not supported, the headphone was not working properly . When I went to that shop they didnot want to listen anything saying "till now we dont get any complain from the customers, we cant help you" and suggested me to the customer care. I have showed the handset at a Nokia care, 233, Diamond Harbour Road, Near Pathak Para Bus Stop, Behala, Kolkata, West Bengal 700034. There they initially didnt take it very seriously and finally they kept it on[protected]Job Sheet number:[protected]/140711/030)assuring it would get repaired by 31st of Jul 2014.Even after giving several reminders they could only say that they are not getting the parts from the head office.
After lodging repeated complains on 10th Aug I got a call from Nokia customercare and they said "we got your part but there seems some internal problem, we need to submit in the factory". they didnot confirm any date.
I have paid sum of 11200 but stil not able to use my phone .This is a request either get me a new phone or get my full money back since the problem is from there side.

Regards
Madhusmita

I have purchased one Nokia XL phone. The phone volume control is designed badly. Even if we use carefully the small plastic placed as buttons can get damaged. The glue is not proper. When I took the product to their service centre in vijayawada they refused to repair it under warranty. They are charging exhorbitant price of Rs.950/- to repair the product under warranty. When I asked them to give such message in writing they refused to do so. They threatened me that they would damage the phone further and write a letter saying it is my own physical damage. A bad experience with Nokia. My advise is Do not buy any Nokia phones.