Nokia India Complaints & Reviews

Dear sir/madam,

I procured Nokia E5 handet considering the reputation and reliability of Company. This handset was not working, hence i submitted to u. But iam really surprises that after completion of your service date still i have not received my handset repaired/replaced. After contacting you, i got reason like courier delay.

You are requested to look into matter on top priority and arrange to give me the same by tommorow

E5 Job sheet no[protected]/24

I PURCHASED A NOKIA 1800(BLACK) MODEL ON 29 OCTOBER,2010 & NOW THE MOBILE IS TOTALLY DEAD. I HAVE SUBMITTED D CELL TO THE MAA COMMUNICATIONS, LAXMI NAGAR(NOKIA CARE) . THEY TOLD ME DAT THE CELL IS DEAD N DEY WILL SEND IT TO D FACTORY DUE TO SOME SERIOUS PROBLEM IN SET.

RIGHT NW I M FACING D PROBLEM OF NOT HAVING D CELL,, NOKIA CARE SHOULD PROVIDE ME A TEMPORARY CELL SO DAT I CAN CONTINUE WITH MY WORK.

PLEASE TAKE NECESSARY ACTIONS .
PLEASE INFORM ME ON DIS NO. [protected]

i have nokia 5233 mobile..and am having a problem in sending message from mobile.......its show resend...again and again.....but if i channce my sim to other mobile....it is easily send from other moible.....plzzz help tme to fix this problem..!!

Dear Sir

I'm happy with Nokia Phone and using from the year 2000, Currently using E 71 past 18 month. Now out of service this mobile.During 2 years warranty period, Services Agent in bahrain ( INTERCOL ) will not cover repair under warranty. Please replay to me with correct answer and details as below.

My services Job No 299243.
Phone SN IMEC [protected]
Code 0559571
WLAN 00254804AD6Ebr...

Dear Sir,
Myself Mr.Ralson Simmi, residing at Vaishali, Ghaziabad. After using Nokia 6630 for last 4 years, with a lot expectations and passion I upgraded my handset with a new Nokia E-71,purchased it from the Mobile Hut ,nokia priority showroom at Shoprix mall,sector 4 vaishali on[protected] @ Rs 12,900/-.
IMEI NO of my mobile is [protected]

since November 25,2010 it started giving problems, same was immediately informed to the nokia priority owner, and has done refresh in the company setting.

But it was not fixed properly that time,

the first problem I was faced is, when I am attending a call, if one another call comes, I can't pick the second call or hold the first call, when I tried to do so, message appears that " call not allowed"
this complaint was registered to the nokia customer care on[protected] and the reference no was 1-[protected].
They asked me to submit the hand set at the nearest nokia care for necessary repair.

A day after, I have noticed one another problem in my handset, if I pick an incoming call, "back" option comes instead of "loudspeaker " option and even I was not able to take a photo from my mobile, while switch the camera, it was not opening and message displayed as "camera is use in another application" . I have informed the same to the customer care and got another reference no
1-[protected] dated[protected].

On that call, I have requested the executive for the replacement of my defective handset, for that he called up Mr.Aditya his team leader for his assistance and Mr.Aditya has confirmed me that he will recommend my handset for replacement.

On[protected], Thursday, I had submitted my mobile at M/s Gupta Associates, nokia care centre at Sector 4, vaishali. there I had detailed my concern to Ms Hema, and also called up Aditya for the confirmation for replacement of my handset. at that moment also Mr.Aditya has asked Ms.Hema to do the needful to process for the replacement.

But on[protected], again on one Thursday, i have visited that nokia care centre for the update, they have returned my handset after doing some repair, and it was not replaced as per the commitment.

From yesterday evening, I am again observing the same complaint as I have already complained for.
while I am picking up any call, the "back" option is coming instead of "loudspeaker".
today also I have made the complaint at customer care, reference no is 1-[protected] dt[protected].

now they are saying the same explanations, we will consider this as critical and suggest for L-3 and their executive will call me within 4 days time. I am feeling myself as the most foolish fellow in the world that even after spending a sum amount of Rs 12900/- for a mobile and crying to the manufacturer for their concession or help to resolve my problem.

Honestly, I have made a wrong decision to choose for E-71, even when Blackberry curve is available in the market for the same amount. from the last one month experience, I have already been irritated by the way nokia people handling a complaint or how much they value a customer.
this is my 9th mobile since 1999, and this is more than enough for a middle class person.

For the last one month I am crying for help from door to door and desk to desk, no one in nokia to understand my concern and to give the permanent solution for the same,
At last even tried to sell off this handset and to purchase any another brand, the shopkeeper checked my handset thoroughly and immediately noticed my existing problem with the system, and he has offered me Rs 4000/- for this brand new handset. now you can understand i how much i am trapped in the trouble,
I can't use the product normally with peace of mind and even i can't sell off that due to the existing complaints.

I request you my lord to kindly see the harassment i am facing mentally after purchasing an high end model of nokia and helpless condition of mine, i am unable to use the system due to the recurring software problems.

kindly help me in this regard,

My contacts,

Ralson Simmi
[protected]
email:- [protected]@hmil.net
[protected]@gmail.com

I had purchased a mobile model no. NOKIA 7610 SUPERNOVA from M/s. Bhavsar & Sons, Zanda Chowk, Silvassa. on 14/12/2009. I confirm from "Tangent Nokia Care" that by telephone and the confirmed after providing IMEI number that warranty period of my mobile is up to 14/01/2011 therefore they will repair free of cost.

The mobile was having display problem therfore I go to TANGENT NOKIA CARE for reparing. When I hand over my mobile; was working but screen was not clear and looking half. But they (Nokia care) returned my mobile after checking with totally blank screen and damaged condition and asking about Rs.1600/- for reparing charges thouhg it is within warranty period up to 14/01/2011.

When I ask to return my mobile as it was when I handover them, but Nokia care persons behave very badly with me and returned my mobile after damaging the same

I am looking for the justice for such miss-behave and harrasment.

I have lost my wife pers in Auto rickshaw back side when i am travel from Vithawa to Thane moring at 11.30 there is some documents & gold , cash, Nokia mobile 6300 also having in that pers I have remember only 2 starting no of Auto rickshaw is 10 then ple help me as soon as possible i m in very trouble situation & I have already complaint FIR

ple guid me how i can get these , would you ple help me

any query cont on my mob No. [protected]

Sir,

I was having Nokia N97 Mini mobile handset but i lost it somewhere while riding my bike.
Its IMEI no. is [protected]
Can you please do something in tracking my mobile handset it contains very important material which i require.I have registered a FIR for the sim card.
Please help me out.
My contact details are as follows:
NAME: AMAN SHARMA
CONTACT NO:[protected]
ADDRESS:225 OLD RTO COMPOUND
RAMGHAT ROAD
ALIGARH.

To
The CEO NOKIA CARE
India

Sub :-
Complain against the NOKIA CARE, Talktel, 364. Saheed Nagar, Bhubaneswar- 751007,Orissa, India, Cell No- [protected] ( for puuting me mental, physical and financial harashment without providing my handset)

Kindly replay my mail and take action within 48 hour other wise I will be fourced to go through the appropriate forum of law. Because I am struggling with NOKIA CARE for getting my handset.

Dear sir,

This is to inform you that I my self Madhumita pati,C/O- Sj. Gobardhan Pati, At- Sitaleswar, Po- JAJPUR Town,Dist- JAJPUR,PIN-755001 is a regular costomer of NOKIA CARE from last eight year. I have purchased my nokia handset model no.7230 on dt.25th may 2010. From the very next day of purchasing this phone was showing both the softwere and hardwere problem :-
( the bettry was taking taking charge mre than 1-2 hrs/ Hand set was getting hot after 3-5 minute of talking/ configuration problem/ call log was not correctly showing ).

I immidiately rushed to the nearest Nokia Servicing centre my complain was taken and the service provider of NOKIA CARE told me that " there is a softwere problemand for this they they have to redownload the softwere". For this they took five hrs of time restoring my contact details in the computer. But it again showed a sever hardwere problem "it was not able to load any personal back up(Contanct nos)data which which was stored through Nokia PC suit softwere in the computer. They the engineer of NOKIA CARE told me that "Mam there is a harwere problem in the set, for this they have to send it to their concerned Head Office. So without returning me the servicing centre told me that they will send it to their Head Office to make it repair. For this they took fifteen days of time.

After making it repair they hadhed over me my hand set after one month of their receive. But I am sorry to say that after two days o[censored]sing that hand set again showed the same problem, rather more problem (the display board was totally dark) . Again I put another complain in the same servicing centre regarding this problem bearing the JOB SEET NO- 3165 dt. 19th Oct. 2010 and submitted my hand set to them.

I also met the C.M of that centre Mr. Girijasankar to request for providing me another new Nokia Hand Set (Not the Same 7230 model). Saying him that- "Sir I have paid the for this hand set, its problem is from your company side not my side. So please don't put me any more problem. Because this handset and your servicing centre unnessarily westing my time & money and also giving me both mental and physical stress for running again and again to your servicing centre.)

After listening all my statement the C.M Mr. Girijasankar told me to give him a mail mentioning all those issue and he will send this mail to his Boss to take further step for this. I also send a mail as per his saying. But I was surprised when again a phone call came form that servicing centre that " Mam Your hand set is repaired , you come and collect it ." Within this time two and halfmonth of time has already gone.

Then I again met to the C.M of NOKIACARE Mr. Girijasankar on 9th Nov. 2010 asking " Sir what about my complain ? Again you are returning me the same hand set which is thrice complained. " He told me mam what can I do? I have sent your mail to my higher authoriry but your request was not kept by my Boss. So I am I can not do any thing sorry and you are bound to take that handset . I again again requested him to accept my complain, he did not listen any thing.
But when I told him if YOU and your BOSS is not listening me then I have go for the appropriate forum of law, then he told me " okay mam you put your hand set in our centre dont receive it I will keep it for my own observation. But form that date to till date I have fifteen time physically met him near about hundred times talked with him over telephone, but I am unable to get my handset.
Now he is cheating playing me " saying me mam please help and cooperate with us." I am unable to understand what type of help and coperation he need from my end.

My dear Sir !
(Mr. CEO Nokia Care)

You please suggest me what type of help and cooperation I will provide to your employee of NOKIA CARE Mr. C.M ( Mr. Girijasankar ) for getting a hand set for which I have paid rupees five thousand eight hundred and twenty nine rupees!.

So

I request you to take immidiate action my handset within fourty eight hour otherwise I will will be fourced to go through the appropriate forum of law.

With warm regards
madhumita pati
Consumer of Nokia 7230 hand set
Jajpur town- 755001
BBSR- 751007
orissa
India

I had purchased one Noia-5230 from M/s Bindra Communication Private Limited, Kalibari Marg, New Delhi vide Bill No. 1031 dated 14.5.2010. On 10.11.2010 it has got some problem in power switch. Same day I submitted the hand set to Gulati Communications, F-12, Bhagat Singh Market, Gole Market Nokia Care Centre. They have sent it to the Head Office. On 17.11.2010, when I approached, NCC when it asked for Rs. 2500/- for its repair. I agreed it and they delivered the hand set to me on 23.11.2010. and I have paid Rs. 2500/-. A sum of Rs. 565/- also taken from me for providing extended warranty for another one year. As the mobile phone was not funuctioning properly,(Network problems) I have again given to the NCC on 10.12.2010 vide Job Sheet No.[protected]/101210/30 dated 10.12.2010. After frequent visit and request, the hand set was delivered to me on 20.12.2010 saying that now the set is OK. As the problems are still going on and developing with some more problems like head set is not functioning and network problems, I have again submitted it to the NCC, Gole Market vide Job sheet No.[protected]/101222/106 dated 22.12.2010. Copy of all documents like purchase bill, job sheet, Nokia Care Protect Certificate of Coverage. I have suffered a lot with this hand set. As the NCC has repaired it two times and the defects could not rectify by them, it is earnestly requested that the hand set may kindly be replaced with a new one. The amout of Rs. 2500/- taken from me towards its repair and Rs. 565/- on account of extended warranty may kindly be returned to me at the earliest.

The Mobile is getting hanged so many times in a day, now the touch is not working properly, the mobile is only 2 months old.

IMEI No. [protected]
my nokia X3 handset was purchased by me on 14 aug 2010 i.e. it is still under warrantee.It is completely mishandled by the nokia care people.I deposited my cellphone thrice over there but they are unable to rectify that rather they have spoiled my phone completely and there is no display in my phone now and is completely white display is coming and nothing is visible...after so many complaints nothing can be done in that regard. Sir Kindly help me out as m really troubled because of it and need a quick replacement of my set...........
you can contact me at [protected] for any query.....
MALVIKA SINGH
(HR) OPTHO REMEDIES
ALLAHABAD

eu recebi esta menssajen e gostaria de saber o que tem de verdade nisso? Parabéns! Caro Skyrock usuário,

Ele ganhou-lhe o seu pessoal de 500 mil (libra esterlina) na promo Nokia 2010 .. Esta promo Skyrock.com organizado e Nokia, que deixou o perfil como um dos 50 vencedores nas nuvens em nossa sede em Londres ..

Gostaríamos de parabenizá-lo sobre o próprio emergindo como um dos vencedores do nosso ... Das reivindicações dos vencedores e-mail: [protected]@live.com ou ligue
+[protected] begin_of_the_skype_highlighting +[protected] end_of_the_skype_highlighting.

Dear Sir/ Madam,

I purchase Nokia 5230 mobile before four months. The mobile was dropped by me to a liquid and it lost its function. In fucntion there was no any signal detected, means everything in the phone (Musicplayer, Radio, camera,Charging) is working but the signal only is not detected .So i gave it to the NOKIA care, but after 10 days they gave it me back and said the mobile cannot be repaired ALTHOUGH IT IS IN WARRANTY PERIOD.

Its really hectic becasue i have to lost 7500 Rs. There is no any benefits, i lost whole money........ Nokia should either repair my mobile or return my money.......I cannot afford such lose of 7500 Rs.

The experience was really bad one and now I have decided never to buy Nokia handsets because of this kind of service and also will advice others not to buy.....

Please help me..........


Hardik Mistry
Mo - [protected]

I have lost my mobile on 22/12/2010 at mhow(indore),in the state of madhya pradesh.
The details of the lost mobile Nokia 5130c-2 W.Silver are:
IMEI No:[protected]
Mobile no:[protected]

Please help me in Blocking my SIM card and tracing the lost mobile as I have vital information, contacts in it.

Thanks.
Contact No:JAI SINGH RANA ,
EMAIL=[protected]@gmail.com,
landline=[protected]
mob=[protected]

Set was purchased on 15/12/2010 evening from S B Communications, City Centre, Durgapur-16. Same was started to give problem from 18/12/2010 evening.

PROBLEM : 1) Auto ON/OFF (Restart & Shutdown Automatically)
2) Always showing Charging without Charger (Falls Charging)
3) Always showing Low Battery
ACTION : Booked complaint at BHIRINGI, DURGAPUR-713213 (Complant no. 101219/22 dated 19/12/2010), As per them, it is a hardware proble, they have taken the mobile.

REMARKS : As it is purchased on 15/12/2010, Please replace it.

HELLO SIR/MADAM,

my self RAHUL KAMBAD from bhavnagar.i bought nokia 5233 on dated 04/04/10.till now its work properly but once a month ago there was a problem create in my nokia 5233 handset display then i went to nokia priority care in at parimal chowk bhavnagar. they return me my hand set at evening and after returning 1 hour later problem again arise so i told them again so next day they kept my cell one day and returned me back next day. then next day problem of display again arise so i again 3rd time went there at that time they told me that u have to change your cell display from nokia company .i agree with it then they told me sir we have no display available so you gave this cell to other nokia care.so i went another nokia care,they told me that they cant change my cell display because i have already register at first in priority care they told me that you go there and told them to change.
sir/madam they both nokia care solution have some internal problem and they harass customers.i m now tired to get solution of my problem ...please take some strict action against both of them please.they provides worst customer service and harass customers.

my contact detail:
name:- RAHUL KAMBAD
mobile:[protected]
email:[protected]@yahoo.com

To
The Senior Manager (Customer Care)

Sir,

I got various problem from my Nokia 5800 Xperssmusic ,
First my touch pad get hangs which get solved by software update at customer .
Second my camera stops working and submitting to customer care about 20 days after I got my cell back repaired.
and now when my warranty get expired My touch pad again stops working customer care executive told liquid display get damaged which would be costs me around Rs.2000.
thuogh this is not complete list of problems including often hangs,picture quality etc.

I really get frustrated due to this cell.

My IMEI no is [protected]

Chetan Gholekar

Email Id - [protected]@gmail.com

I am Zuber Khan,I am using cell phone of Nokia company model no- E63(Red Colour).I am a regular user of Nokia products so I have Puurchased Nokia E63(Red) from Sardar Ji Moblies,Abulane,Meerut on 31/01/2010.

IMEI No:- [protected]

I am facing Two problems in this Handset
1) It's screen glass has automatically cracked during charging.
2) CAll waiting Indiacation is not properly Working.

For these two complaints I am going regularly to the Nokia Service Centre Opp. to Tanya AutoMobiles Near Baccha park from approximately last 2 months.

They Have told me the charges of glass 300/- & service Charge of 300/- total 600/- which i agreed to pay and said them to give bill of 600/-,they said the part will be avilable in 5 days I am going regulary to them but they are not giving response to me.

When i have got frustrated i asked them wheather I showld wait or not,there behaviour was so rude and blunt like they are giving me free things.

There final statement was " Kahin aur nokia care se ya market se pata kar lo itni jaldi hai to...... warna wait kar lo jab aa jayega change kara lena......."

I said them why should i ask for product in market when there is authorized nokia care, he said " aur b bohot sets hai hamare paas ek hi thodi hai.........."

There Care manager was not ready to talk even.

My set is under warranty then also I am ready to pay.

I want to ask what is care of a customer at service centre.No Regard No Greet...........

I am a practising lawyer in Meerut Court.
Name :- Zuber Khan
Ph.No:- [protected],[protected]
Complaint against Nokia Care,Opp to Tanya AutoMobiles,Bacha Park,Meerut
Cell Phone Model:- E63(Red)
IMEI No:- [protected]

Dear sir,
I am having a Nokia 5130 handy since 3 years. Last week suddenly i lost my calculator option from my phone so i thought of refreshing my phone memory. And when i did refresh i lost my entire data, contact numbers from my phone memory. Even the display setting has changed.

Please help me by telling how do i restore my data.

Thank you.