Nokia India Complaints & Reviews

I brought Nokia N79 in July from Alfa center,Vile Parle Mumbai.IMEI No.[protected]. First one and half month is was working fine.After that it was started hanging. Sometimes application was not opening.If I switched it OFF and then after some time switched it ON then for some hours (6 to 7 hours) it works properly.Then again the same problem persists. I took it to Nokia care. They said because of virus it may have happened. They changed the software and also formated the meory card. But after two days it shows the same problem. And this time also I have not downloaded any thing. Second time also they changed the software.They advise me that if the same problem happens then try to use it without memory card. I tried that but then also it was hanging. That memory card is working fine in other mobile so problem was not in the memory card. 3rd time they said change your sim card. It may be happening because of sim card. I changed my sim card last week from vodafone and then got the same problem once again.Forth time I went to Nokia care (Saturday 09/10/10 morning 10 o'clock) and they changed my software one more time. I was hoping that was the last time but on the same day evening I was having hanging problem with vibration and screen colour changing automatically . It was really frustrating.Buying such a high value mobile and getting hanging problem within 2 months is really frustrating. I went to Nokis care four times within one month. I changed my mobile from Motorola to Nokia because we were having trust on Nokia. But after getting this experience we can not trust any company. There is no proper resolution for our complaint from Nokia care. They are continously saying the problem is resolved but the problem again arises in next few hours.They have kept the mobile set four times and for some time more than day. Also there is no proper justification given for the same.. Now we are helpless and unable to understand the problem. Request your kind assistance for the same.

Contact details
Amol Dattaram Vartak
[protected]

THIS SIDE FROM SHIVAM SINGHAL , I HAVE A COMPLAINT REGARDING NOKIA N -SERIES i.e NOKIA N-97 ( MINI) , i purchase this on[protected],from that i confront lot of problem with its touch screen and NAVIGATION ,charging problem, since then i submitted my phone to nokia care 5-6 times but my problem is not resolving its been only 6-7 months after purchase it showing so much problem ,AFTER GOING THROUGH NOKIA CARE FOR MY PHONE AGAIN & AGAIN WE ARE FED UP ,SO please replace my phone AS SOON AS POSSIBLE still it is with nokia care , I ALSO COMPLAINT TO NOKIA CUSTOMER CARE HELP LINE THEY DIDN'T RESPOND ME WELL SO PLEASE HELP ME JOB SHEET NO.- [protected]/101005/62 , IMEI number- [protected] , PRODUCT CODE-0592070, WARRANTY REF NO. APAINY[protected]

respected sir/madam,
isse pehle bhi maine nokia care service centre ko complaints dali hai.
imei no:[protected]
march mein mobile phone nokia are jorhat mein dala tha
nokia care ne mere se pucha kya hua hai maine bataya keypad problem 2 dabane par 7 aur7 dabane par 2 dabtatha (keypad problem)
nokia care ne mujhe kaha 1100 rupaiye lagenge maine bola thik hai par aap pujhe jald se jald de dijiyega bole sir aap chinta na kare 3din baad aayiyega set bankar tayaar ho jayega maine kaha thik hai 3 din baad aaya nokia care staff ne kaha sorry sir aaj nahi ban paya 1 week baad aayiye maine kaha thik hai par mujhe 28 march ko jana hai aap mujhe mera mobile kaise bhi karke mujhe bana ke lauta dijiyega ,1week nikal gayi 2week nikal gaya par unhone kuch nahi kiya jab mujhe jana tha to mera cell phone jis halat mein tha ushi halat main de dena chahiye tha unhe par ulta use dead karke de diya nokia care online complaints main apni baat rakhi kuch dino me wahan se call aya aur maine yahi baat rakh di par unhone kaha ye apka fault hai aap apna mobile kyun le gaye to kya main apna mobile unhe dekar aata kya aap hi batayiye ki mujhe kya karna chahiye complaints karne par apni nahi onsumer ki galti bata rahi hai nokia care kya ye sahi hai aap kripya karke mujhe insaaf dilaye
your's faithfully
kumar gaurav mobile no [protected],[protected]

Hi,
I have lost my Nokia E63 phone. I have blocked the sim and have also filed a police complaint.
IMEI Number : [protected]
Nokia website says that they do not have a system to block the phone.
how can i prevent the misuse of my phone. If possible could you please help me in blocking the phone.

Thanks and Regards,
Parin

Dear sir,
I'm Shashi Kant Tiwari ,While i travelling in bus my mobile nokia E-72 Gold colour mobile thefted by some body. Here is i have given my IEMI no, i have no other sources to help me except u!

Please help me, it's a very new, i bought it before 10days only.
Please help me sir.
Name : Shashi Kant Tiwari
Address: E-3 Nanak Pura Moti Bagh -2 New Delhi 110021
India.
Phone Model : Nokia E-72 , Make : NOKIA Colour : Gold
Last used No: [protected]
E-mail : [protected]@gmail.com
Missed date : 08.10.2010
IEMI No : [protected]
Please help me sir
I never forget your help,
Thanks
Shashi Kant Tiwari
Home land line no[protected]
Mobile no [protected]



--
SHASHI KANT TIWARI

Dear Sir,

maine ek nokia mobile 5130c last yera purchase kiya tha lekin usme problem aa rahi hai wah mobile automatic switch off aur on ho ja raha hai.
Yeh mobile kahi bhi repair nahi ho pa raha hai including nokia care sabhi jagah se yahi jwab aa raha hai ki repair nahi ho payega.

iska matlab mai apna mobile phek doo mere paise barbad ho gaye.
aise mobile ka kya karna jo kahi repair hi na ho paye

Daulat Singh Gusain
Hotel Ginger,
Opp. Dudhadhari Chowk
Haridwar
Mobile No. +91-[protected]

Sir,

I’ve bought a Nokia Handset Model No. 2700c (IMEI No. [protected]) from a local retailer Sen & Co. located at Badarpur, Assam on 30-05-10. On 02-08-10 all of a sudden the handset got switched off and I could not switch it on further.

On 20-08-10 I went to Silchar Nokia care, Chanda Commercial Center, Shyama Prasad Road, Silchar – 788801 to get it repaired. After showing the handset they told me that Rs. 350 will be charged from me. They prepared a Job Sheet against it which bears no. CCC 7553 under the head of “Out of Warranty” and showing problem of “TEMPERED” also gave me delivery date of 24-08-10.

On 24-08-10 I went to Silchat to take the delivery of my handset but I was informed that it could not be repaired there and the repair could be done only in Guwahati which is overnight journey from Silchar. I requested them to do the necessary to get it repaired and also I agreed to pay the price. But they refused to do so and asked me to move to Guwahati. On that day they handed over me a “Technical Verification Form” which clearly pointed out the ELS report as “Componant Burn” with remarks “RWR” which is not covered under the warranty although my set is in warranty period and they returned my handset to me.

On 18-09-10 I got a call from Nokia Care, Silchar and I was asked to visit them imediately. After reaching Silchar, which is 30 KM from my home town, Badarpur, I came to know that there is nothing to do with me and the call was by MISTAKE.

Now, on the basis of above mentioned facts I wish to place some questions before you to be answered satisfactorily.

1. What is the detailed procedure of getting a handset repaired?
2. If there is any particular problem which can not be repaired in a particular Service Centre then is it not a duty of that particular service centre to get it repaired from another service centre?
3. Why the service centre do not mention the list of repairing that can be done there and exclusion if any?
4. If a service centre refuses to repair a handset then is there no option left to the customer but to throw away the handset?
5. What is the procedure of complaint redressal and what action is taken by the authority if there is any fault on behalf of the service centre and its executives?
6. I filled up a customer feedback form on 24-08-10 and dropped that on the complaint & suggestion box. What action is taken on the basis of that?

I strongly protest and condemn the attitude of the personnel there and I request you to take necessary steps, so that not only my handset get repaired in a proper way with proper detection of exact problem but also the erratic personnel should mind their business with just behaviour.

Looking forward to your earliest response and action please.

Regards,
Manik Lal Chakraborty
Near Railway Kalibari Colony
PO: Badarpur
Dist: Karimganj
Assam-788806
PH: +91-[protected]

Sir,

I purchased nokia 5230 mobile last month. Its giving problem always. charging is not proper. hanging, slow processing eventhough memory is less. after formatting the phone in nokia service center, kanchipuram also i am not getting proper condition of my mobile. totally the mobile is waste for me. now i am using some other mobile. after purchasing a costly mobile now i am have purchased the ordinary mobile.that mobile is my one month salary.
give me proper answer or i will go to court for legal purpose.
Phone no: [protected]

The Nokia(X-6) IMEI:353422/04/394754/7 purchased on 21/07/2010 at Mobile Store(New No.77, Arundele Street, Mylapore, Chennai - 600004) is not working as the internal memory is not getting detected (16GB).
I have given the mobile for service on (09/09/2010 ) in the nokia care(Old No 171, New No:98, Peters Road, Near to Satyam theatres, Gopalpuram, Chennai-600086) but after getting mobile back on 27/09/2010. After 3 Days still facing the problem .Please take proper action against the company


Regards
John Surendar
[protected]

Respected Sir/Maam,
I have lost my mobile when i was travelling from auto rikshaw on 1/10/2010,
i thaught that the aouto rikshaw driver might have stolen my mobile,
I have also loged the fir against the stolen mobile
following are the details of my mobile
Model:Nokia C2600
IMEI:[protected]
Battery no:50606504

Name:Dnyaneshwar G. Makode
My email id:[protected]@gmail.com

I recieved a sms with no +[protected] on 24th sept. 2010, that my cell no. has won 110,000 pounds in the nokia mobile promo. And to claim it, i should email my name and address to [protected]@live.com
pls, may i know if its true or false
thanks

and yeah one more thing without asking me anything Mr. Vinod (employee on nokia care dwarka) write false statement in job sheet ie "subject to technical verification for liquid logged and tampering of handset" which is offensive i think and annoying
. i forgot to mention in previous complaint
you can check on attached job sheet sir

sir please help me as quick as possible i will be very thankful to you

I went to nokia care near sampath vinayaka temple vizag on september 30th 4 replacing my touch pad of nokia 5800 xpmusic..., 4 extending de warranty i paid rs 565 n dey took my details(name,mobile num,email id n IMEI number) n informed dat dey will sending de warranty entension certificate 2 my email id but as on day i.e 07/10/2010 i haven recieved de certificte....,

my sister mrs Christiana Funmilayo Williams received a msg 4rm one mr Peter Anderson that she has won 415,000 GB pounds in the nokia mobile promo i want 2 confirm if it is true

I HAVE NOKIA N79 TYPE-RM-348 MOBILE WHICH I PURCHASED THIS YEAR. RIGHT FROM BEGINNING THIS MOBILE SUDDENLY VIBRATES AND THE SCREEN COLOUR CHANGES. NOW IT HAS REACHED A STAGE WHERE THE MOBILE SUDDENLY HANGS. ON SHOWING IT IN THE SHOWROOM I WAS TOLD BY THE SERVICE ENGINEER THAT THE MEMORY CARD HAD VIRUS SO THE MOBILE WAS GIVEN BACK TO ME AFTER REMOVING THE MEMORY CARD AND I WAS TOLD TO CHANGE THE MEMORY CARD. HOWEVER THE MOBILE HUNG WITHOUT THE MEMORY CARD IN IT. ON CHECKING FOR VIRUS IT WAS OBSERVED THAT IT WAS NOT AFFECTED BY VIRUS MOREOVER THIS MEMORY CARD WAS WORKING FINE IN OTHER MOBILES THEREFORE THE REASON GIVE WAS FALSE. THE SAME WAS CONVEYED TO THE SERVICE ENGINEER. AS THE SAME PROBLEM REOCCURRED THE MOBILE WAS TAKEN AND WAS RETURNED THE NEXT DAY SAYING IT WAS READY. ON BRINGING IT BACK HOME THE SAME PROBLEM ONCE AGAIN OCCURRED I.E., HUNG. SO I HAD TO TAKE IT BACK TO THE SERVICE CENTER IN PATTOM. THIS TIME I WAS TOLD THAT THE SET HAS TO GO TO DELHI FOR REPAIR. NOW AFTER 12 DAYS I RECEIVED IT AND WITHIN 2 DAYS THE VIBRATION AND CHANGE OF SCREEN COLOUR HAS STARTED AGAIN. IT IS THEREFORE REQUESTED THAT MY MOBILE SET MAY BE REPLACED AS IT IS STILL IN THE WARRANTY PERIOD. MY MOBILE NUMBER IS [protected] AND MY EMAIL ID IS [protected]@gmail.com

I purchase NOKIA Model 2700C from Sagar Word, 29, Sagar market, Kanpur against B/No. 2134 dtated 31.07.10 but from the day my hand set Hang and Phone Momary auto deleted & Mob. auto start any time. I complain many time to Dealer but they are no response. Then I go to your Authorised Service St. "M.M.Electronics, 85,Cantt, Kanpur" and lorge my complain & give him my phone for Service . They return me after 15 days but problem dosnt solve. the Job sheet No.[protected]/100806/59 dt. 27.08.2010 . I request you kindly change my mobile otherwise we can move legal action

i went to nokia care dharmotalla branch kolkata for my e mail access on mobile and for sometimes hang out complain after getting back at present i m unable to connect net to my PC though it was working nicely my phone software is also not updated again contacting they are demanding 300 /saying it is not their work.its ridiculous

hi,
Recently in december, 2009 I had bought a Nokia N79 from the mobile store in patan, from the next day itself, it started giving problems. this handset started giving problems from feb, 2010 itself so I was giving this handset for service at Nokia care, during the submission of my handset at nokia care I clearly specify the problem of my handset. In my handset problem is only software side but the technician who work at nokia care open the whole instrument and slove problem but problem is again repeated after some days so again I am getting service from Nokia care but they can't able to solve the problem of my handset also not replace the handset under woranty period, the details of my handset and Nokia care where I was getting service is given below.

Handset details :
Nokia N79
IMEI [protected]

Address of NOKIA CARE :
Nokia care,
F-101, Palika bazzar,
Rajmahel Road,
City - Patan,
state - Gujarat,
Pin - 384265.

Last day i have bought Nokia 2700C from a dealer in Gurgaon, Bhim Nagar. As you know it's a multimedia set it must have Data cable as if it does not have data cable then what is benefit of multimedia set company like Nokia should think about it, i am feeling cheated by the company and even company should think about it like company is sailing a multimedia set and not giving a simple data cable which work 80 Rs. to 100 Rs. only, which force to feel cheated a customer.

DEAR SIR,
I PURCHASED NOKIA 5130.C-2, MOBILE FROM " MOBILE TOWN" SHOP NEAR TOWNHALL, JAMNAGAR IN APRIL 2010.I AM WORKING IN STATE BANK OF INDIA AS A OFFICER IN MOTIKHAVDI NEAR JAMNAGAR.
ON 30.09.2010, WHILE COMING FROM OFFICE, DUE TO RAIN WATER ENTERED INTO MY MOBILE HAND SET INSIDE POUCH.

ON 02.10.2010 I DEPOSITED THE MOBILE AT " SHREE SERVICE, NOKIA CARE" JAMNAGAR ( [protected]) AND ON 06.10.10 , WHEN I VISITED THERE FOR DELIVERY OF HANDSET, THEY TOLD THAT IT COULD NOT BE REPAIRED THERE AND I REQUESTED THEM TO DO ANY WHERE BUT SHOULD BE DONE FROM NOKIA CARE CENTRE ONLY AND THE CHARGE WILL BE PAID BY ME. BUT THEY ARROGANTLY RETURNED MY HANDSET AND INSTRUCTED TO ME GO TO THE SHOP WHERE I PURCHASED. THIS IS NOT THE PROPER RESPONSE AND SERVICE PROVIDED FROM A REPUTED COMPANY LIKE NOKIA. WHEN I VISITED THE SHOP WHERE I PRCHASED IT IS FOUND THAT MOST OF THE PARTS OF MY MOBILE GOT DAMAGED AND SOME ARE TAKEN AND DUPLICATE ARE REPLACED , THIS MISCHEVE DONE LOCALLY AT JAMNGAR.I GOT DEPRESSED BY THE SERVICE AND BEHAVIOUR MADE TO ME AT YOUR NOKIA CARE CENTRE, JAMNGAR. THIS IS FOR THE 2ND TIME I FACED THE PROBLEM. KINDLY LOOK INTO THE MATTER AND DO SOMETHING FOR ME.

job sheet number[protected]/101002/30 dated 02.10.2010

SPK PRADHAN, SBI, MOTIKHAVDI, [protected] , sbi.[protected]@sbi.co.in
[protected]@yahoo.com