Nokia India Complaints & Reviews

Nokia — lcd cracked

I have purchased a Nokia Model no 5310 XpressMusic (IMEIno:[protected]) on november2008 from the Local nokia authorized shop after 3 months o[censored]sage a crack formed on its lcd display without any mechanical stress and it spreading gradually to whole area... i dont know what is happening nokia care people telling that i wont get any warranty for this kind of complaints what to do...

Nokia — non-replacement of original body

Dear sir,

I want to bring to your notice the problem I am suffering because of your Nokia personnels and their careless attitude towards their customers. My cell model is Nokia 6500 slide and it got problem in switching on once switched off, so I took it to the customer care in sector-3 Noida, My cell got o.k., but the personnels over there changed half of its body with different colour of the same model, which is very irritating, so i asked them to put the original body. And from that day, its been 2 months, my cell is lying over there and not yet replaced. I am visiting that care centre, almost everyday and getting a new extended date with every visit.

I request you to kindly look into the matter seriously and solve my problem created by your personnels only. Their careless attitude towards the problem created by themselves is ridiculous. We choose Nokia among all other brands with lot of trust, so please don't prove us wrong and ask your customer care executives to serve their customers better.

Hope you will be going through my problem and I'll be getting my cell soon.

Pooja yadav

5233 — demand to replacement

Respected Sir/Madam,

I Suresh Narayankar bought a Nokia 5233 handset from a retailer situated at L.B.S Marg Bhandup and the handset started giving me problems from day 2 itself when approached retailer he advice me to go to Nokia care hence I did. On visiting I had a complaint of my handset and concerned person saw the handset and did the usual procedure to which he concluded that this is not a normal problem and had to be solved at head quarters bought the handset on 12th February 2010 and handed over to service center on 19th February to which they gave me a target date as 3rd March 2010 and till yet I haven’t got the handset when asked the concern person they replied to me as it is a major problem and said it will take more time. As to my knowledge Nokia is a MNC company and I expect a good service from you. Attaching cell information below.
I hope you would understand my problem and solve it to the Quickest as the handset started giving me problem within 7 days I demand a replacement and hope that Nokia would look into this matter. Already I have faced enough problems from Nokia care by having to visit them frequently.
I hope Nokia co-operate with me as my friend who had brought Sony Ericsson handset got it replaced and I hope that Nokia too is a good company like Sony. Or else I would have to take other actions.
Thanking you,
IMEI number: [protected]
Product code: 059474
Warranty ref nummber: APAINY[protected]

if my matter is not solved in 3 working days i will take to very higher level in india

I purchased Nokia 5233 in feb 2010 it was working fine for 8 months but suddenly half the screen is not displaying any thing. When i went to Nokia care they just looked at the screen and said the screen is gone and have to replace it. But it is not covered under warranty. The price of the display is half the price of the phone.I am wondering why the hell they are giving warranty when actually nothing is covered. Can any one suggest what I can do.


Regards,
Jijo
[protected]

nokia handset 5800 xpressmusic — taking out of original parts and making the phone not working.

i have given my 5800 nokia handset to the nokia care center, infocity, gandhinagar to upgarade my mobile and for dusting purpose. It was given for only 35 minutes nd after 35 minutes, when it was given to me, the phone's display panel was not working and the touch pad's also not working. My whole phone was just made like a dead phone, it was purchased only before 6 months. They were so cunning that they also took back the report to them saying that this report is to be submitted at the head office.
I said them to replace the display panel and the touch pad as it is in the warranty 6 months were left for a year but they said that ur phone is in the physical damage not possible which was done by them only.
If such care centers will be there then it wil be the lost for the nokia company and also the product that are made from different country and that phone's quality is destroyed from these such intermediate persons. Saying themselves as a authorised centers and making their moneys from big company like nokia.

nokia 5233 — warranty period

i purchased a nokia mobile 5233 on date 07/11/2011 with invoice no 12011-12/[protected], i want to know how warranty is remain on my mobile? my name is rahul, mobile no-[protected],and my e.mail ID -astitva.[protected]@gmail.com plzz you send or sms me your answer

Dear Sir,
I am having a nokia 5800 xpress music imei-[protected] . I had a problem in my display and I took it to the nokia care for repair. i had previously got my display replaced in sept 2010 and the nokia care representatives had put a date behind my display for replacement warranty purposes. When I took my phone to the same nokia care they told me that the display is faulty and i will have to get it replaced for Rs.2250/-. After that I took the same phone to another nokia care and there I told them to open my phone in front of me and I found that the previous nokia care had replaced my original display with a faulty one and the date behind the display was not there. Also the colour of the display strip was black which I found was silver afterwards. Immediately I contacted the nokia care manager in my city and as the care center was closing he asked me to visit tomorrow . I am going to meet him tomorrow. I want to inform you that this is a very serious matter and not at all good for any reputed company like yours. All the people are having faith on nokia and nokia care. They are blindly going and getting their phones repaired hoping that their will be no cheating. But today it has been proved that nokia also has given authorization to repairing centers who cheat people like I have been cheated. Please dont take my case lightly . If I will not get justice i assure you that this will be the end of nokia cheating poor people of india. I am going to take this matter to the media and also i will send details of this cheating to each and every person of India through Facebook, forums, and through whatever I can and I will spoil nokia business in the world. I am sure you will take my case seriously and punish the nokia care the details of whom I am mentioning below and give me justice.

Mr Vilas(Manager)
+[protected], 6646082, 6646083

+(91)-[protected]


2ND Floor Sanskrutik Sankul,

Jhansi Rani Square,

Sitabuldi, Nagpur - 440012

Maharashtra

India



Thanks

Best Regards,
Rafi

Mobile : [protected]

[protected]

Email : [protected]@gmail.com, [protected]@gmail.com



: rafi06

I have got Nokia C6-00 mobile with IMEI No. [protected] . Warranty period is running. Many problems occur in this device. So many times it has been given in the service center.

dated on 27-Feb-2013, I have submitted my mobile phone at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR) subject to technical verification for Liquid Logged & Tampering of handset due to internal damage in Battery (according to job sheet developed by NCC Nagpur).
They told me that handset will take 10 days to receive from the company.
After 10 days I had been there at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR), to receive my handset which is being repaired by them.
There after I found that the external body of handset was not mine.
Someone’s damaged and tampered body was mounted on my phone. I asked authorities to make this problem solve and get my original/new body.
When I refused to take that handset, they started telling company has replaced your handset and there is no guarantee of external body and new.

This time also they asked me to submit the handset for more 20 days.


My questions are:
1. How they replaced the handset with different body without my permission?
2. MY handset body didn't have any problem, if there was any problem with the handset circuit board as per my previous experience Nokia just replaces the board keeping the body same, I suspect some problem/issues/grey areas with the Service Center (Milaps Electronics-NAGPUR).

Is this a way dealing with customers???
What is wrong with your brand (Nokia)???
I'm really irritated..!
so I’m going to file complaint against brand (Nokia) and Nokia Care Centre (NCC-MILAPS ELECTRONICS NAGPUR) at Consumer court.

I have given my BL-5C battery for replacement on 17.01.08 in Nashik and now i am shifting to Delhi on 10.02.08 but have not got replacement as on 03.02.08 and the Nokia Care Executives are saying it will take one and a half month more.

It really hurting to find a company of such high repute giving such a bad service.

My contact no is [protected].

Request to company to kindly give me replacement before i leave Nashik.

my name is sundeeep kumar.I gave one battery for replacement on 23/02/2009 my job card number is 47046550/090223/13. when i contact nokia care he alwayes tellling me i will give you next week from last 3 week.i also complained head office he just given me as complain number 2-3v3lux.please contact me with proper answer
my mobile number is [protected].

I Rachit Suri purchased a battery BP 5M from Mobile Connect S.C.O 2901-02 Sector 22-C chandigarh on 13th Nov. 2009. battery number[protected]/0670509. This battery was not working properly. I asked them to replace it. On 28th Nov 2009 They deposited my battery and told me to come after 15 days. On 11th dec 2009 they gave me the new battery. Battery number[protected]/0670509. That battery is also not working properly. Next day on 12th dec 2009 i again went to them to change it. They told me Sir please try to use it. Because we are not having new in stock. Or come after few days if you want new. As i am having exam so i was not able to go to them. So on 31st dec 2009 i again went to them and asked them to change. They again deposited my battery. They told me to come after one week. When i went after one week they said me to come after 3-4 days. When today i went to them they said come after one week. Now you tell what sholud i do.

Now a days lot of problems in nokia mobiles,
Last 5 days before i buy the 5800 model in chennai but now the mobiles have lot of problems (low battery with 5 hrs ) due to this problem is i will contact nokia care support, but they are not support properly (ie he not identify the problem in battery or mobiles )

Basically the quality of mobiles and nokia care support is very poor

in future i will not buy and recommended to buy the nokia

my nokia mobile battery BL5C series battery sr No.[protected] still not changed where as I had requested to many times to nokia service centre KOTA, But no responce from that side.

S.K.GOVIL
[protected]

Missed date is:-08/06/09

nokia 7210 — LOST MOBILE

Name:- Hutokshi Mohite
>Address: Sr.54/10, Shantinagar.Wanowrie.Pune-411040.
>>Phone model: Nokia 7210
>>Make: Nokia 7210
>>Last used No.: [protected]
>>E-mail for communication: [protected]@yahoo.co.in
>>Missed date: 08/08/09
>>IMEI No : [protected]

Regards,
Hutokshi
Contact no:-[protected]

Please reply on above e mail address Please

Nokia E72 — Deactivate

Kindly deactivate the yahoo zone from my cell...It is very irritating and it also reduces my balance
sandhya

Nokia E72 — Several Problems

I am suffering from Nokia E72 since last 2 years from very beginning of its purchase.
All the time I am suffering from different problems.
Local Service Station (Bhubaneswar) is not able to serve properly.

I have decided to throw it to dustbin.

Nokia 5800 Xpressmusic — not able to hear some time

i bought this phone on 20th jan 2009 with my two friends...even they purchased the same mobile...but after one day i was not able to hear properly...the sound of the opposite person was on and off...the very next day i went to my dealer and he changed with a new device...but again i am having the same problem and evn my other two friend who bought this mobile are facing the same problem...we have always trusted this company so please dont break our trust and help us out with this trouble...waiting for your reply

Nokia 5800 Xpressmusic — keypad switch malfunction

Keypad slide switch gets stuck inspite of getting it repaired thrice at nokia care. They claim to replace the switch each time but problem remains same.

Nokia — MOBILE NOT SWITCHED ON

I HAVE PURCHASED THE E5 MOBILE ON 22ND NOVEMBER 2010, BUT FROM 15TH JANUARY 2011 IT IS NOT WORKING....THE COMPLAINT IS IT IS NOT SWITCHED ON..

By my nokia lumia520, i am unable to download any song from nokia music..it shows that my mobile is subscribed for unlimited nokia music subscription...when i gone to nokia care cenre they refused to help and asked me to go for help to thare from where i have bought my phone.,

somebody called from NOkia weeks back and commited they will change the set, but till date NO body turned. Need to go to legal to sue the company.

my Nokia 2700 classic phone with imei no. [protected] & tata dokomo sim, no. [protected] has been stolen . kindly tell me the exact location of my mobile & lock my phone & SIM.help me to find it.

Nokia 2700 Classic — My Phone was stolen

Dear Madam/Sir,

I lost my mobile on 18/12/2010. My mobile Serial No is [protected], Nokia 2700 C. Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,
Avinash

Nokia 2700classic — stolen phone

i have stolen my nokia 2700 classic mobile on[protected] from my working place .its IEMI no is [protected].please block the use of my stolen phone and memory card

Nokia 2700 Classic — phone is stolen

sir
my nokia 2700c is stolen in my telecom . then i report police station but they have not reciving my report they are only asked working in my case and recover my phone .
but Many days have passed, was not available.........
Report writing is neither help nor do I have my case.....

my phone imei no. is - [protected]

I have also purchased Nokia X2 & the same response is here. It hangs again & again. I also want to know why it is switching off itself.


contact number-[protected]

i have also bought nokia X2 & i'm facing same problems. there is no use of flash in night, the photos comes whitish at the side of flash. also battery requires more time to charge.

did u remove the cover sticker on camera and flash...may u didnt

me toooo faced same prob of whitish pics, , , , b4 i removed the cover...

I have also purchased the X2 phone and it is hanging since the very first day. I would suggest to users not to buy this phone... You can get a better option in Samsung or LG...

hey my X2 is working pretty fine. sound clarity n display quality z good. D nly prblm z with d camera flash that makes the image brighter.. else z fine.. Afterall a cell cant b compared to ny 5mp camera.. U cant xpect mr than 2 days battery backup in a cell wid 5mp camera n so much f other mulimedia stuffs aftrall.. I wud definitely suggest to go for this phone.. ;)

I have purchased this phone before Diwali and have not faced any probs like hanging and all. I have only two discomforts with this phone. The first one is I can add only 20 members to one group and the next is camera. Even a 2 MP camera is better than this 5 MP camera. Audio quality is good. I don't know abt internet.

hey i just bought dis fone 4 days b4...till date i have'nt faced any problems xcept for da flash dominating the pics...but 2day i removed da cover frm da camera nd picture quality has improved a lot nd da flash is also workin good...dis is a really gud fone...i wud 100% suggest any1 2 buy dis fone...:D

That is obviously a manufacturing defect. Some x2s come with black covering to the camera lens. But some of them came withe transparent cover that is the problem. at least the partition between the flash and camera should have been opaque. I bought one but returned it within 48 hours.

I have purchased a nokia-x2.Initially there was no problem with the camera, but suddenly there appeared i red horizontal line whenever I want to capture any photo.And can anyone help about what is imgcache?

Agree with you. I faced :
- It is 5 MP camera, but camera quality is worst.
- Flash is of no use as photo becomes brighter (we can see 2 shades, upper side whiter and no effect @ lower side)
- It takes more time to charge full battery
- Also battery discharge is very fast.

i have also bought nokia X2 and I am Facing battary low is very fast.

i have purchased this phone one month before am also have all these problems(poor camera quality, quick battery discharge, requires more time to charge, whitish picture etc) but sound quality is not too bad

Nokia — Faulty Nokia handset N97 Mini

I was sold a defective Nokia handset on 19th February , 2010, vide receipt No 4453/dated 19/2/2010, Product N97 MINI - costing Rs 23000/-. Seller Nokia Priority
Samrath Lifestyle Retailing
UNIT 112, F.F. Great India Place Mall
Sector 38 A, Noida
The handset was not working properly right from the day one. I made several trips to the vendor and reported its malfunctions. The vendor did not take notice of my complaints and twice he kept the phone with himself to experience the problems however he returned it and finally when the problem persisted, he sent me to the Nokia service station where the phone was declared as beyond repair under warranty terms & conditions and the repair was costing Rs 7500/-.

I have been subjected to severe mental stress on account of huge loss of money for no fault of mine. My humble request to you is that I may be compensated for this loss. (1) replace the handset with a new one. (2) payment of Rs 30,000 for causing me mental stress and harassment and wasting my executive time. (3)Befooling the customer with an improper product.

Thanks,
Ranjana
Contact: [protected]

n97mini — Faulty handset

I had purchased the n97mini handset (IMEI no. [protected]) on 23rd May, 2010. Within a week, the handset showed major and minor symptoms such as, when it was on the charger, it never charged. The applications such as the locking-up of the phone was not responding. The handset also shows unauthorized/default accessory when the headset is attached.
The handset has been given for repair and the concerned authorities say that it has been sent to Delhi for further repair services. Furthermore, we were given a second-hand handset of n97mini few weeks later (i.e. on 4th September, 2010) which was not mine (I had purchased a copper-coloured handset but I was given a black coloured handset). I refused to accept it. I was again given a copper-coloured handset which also didn't belong to me. They again took a complaint on 25th September, 2010 and the target delivery date is 3rd October, 2010.

Nokia N97 Mini — N97 Mini Handset Problem

I have been using Nokio handset from 2004 and was a loyal customer since then. I purchased the Nokio N97 Mini in MAY 2010. and i was having an issue with it from the first month. I GAVE THE FIRST SERVICING IN JULY 2010. The problem was never rectified. Till date i have given servicing thrice and the same problem occurs and never been rectified. I have asked for a replacement from my first service which was never acknowledged. Now the service center in Annanagar says it had requested for a replacement from HO Delhi but they have just returned it from repair. Its really frustrating I work in shifts and have a two year old son and everytime i have to travel aboy 20 - 25 kms just to reach this service center.

nokia 7230 — Theft

I lost my Nokia 7230 model black coloured phone from my hostel at Ernakulam, Kaloor. IMEI number [protected]