Nokia India Complaints & Reviews

Nokia N79 — mobile

NAMASTE: RAKESH K SONI Mob.[protected] MEINE 02/07/2010 KO "NEW BARSAIYAN IDEA SHOWROOM, RASSEL CHOWK, JABALPUR M.P. SE N79 IMEI NO [protected]. SET PURCHES KIYA. 16/07/2010 KO MERA MOBILE KHARAB HO GAYA, STARTING ME USKI SCREEN ME HORIZONTAL LINES AAYE, USKE BAAD VH PURI TARAH BAND HO GAGA, MENE 19/07/2010 USE NOKIA CARE ME BHEJA, JAHAN PR KOI BIG PROBLEM BTAKER UNHONE HEAD OFFICE BHEJNE KI BAAT KAHI. HM AAPSE KAHNA CHAHTE HAIN KI AAP ITNE COSTLY BUT GHATIYA PRODUCT KYON MANUFACTURE KR RAHE HAIN, YDI AAPKE PRODUCT ME KWALITY NAHIN HAI TO, HME NOKIA KA FALS FAITH MT DILAAIYE, HM KOI CHINA KA CHEAP PRODUCT PREFER KARNA CHAAHENGE, SINCE YOUR COMPNY MAKE CHEAP BUT COSTLY PRODUCT.........................

i'm havng an n79 mobile set. In that the ngage game is not opening. Tell me y it is not openin.

Nokia Service Centre — service centre is not providing me my set

sir, i have submitted my set on 11th of dec but till know i have not got my set.the set is made by nokia and it's model is n-81 8GB. when ever i use to go their to check my set status the service centre officals always use to make lame excuses and they give me false notes.as the set has crossed it's warranty but till know they hae not gien my set.i want my set to be replaced.

my mobile num is [protected]

Nokia — cheated me and taking all money

Respected sir,
I am a nokia mobile user. I use nokia 6270 handset. due to accident my mobile body was damage. Fist i had gone to the nearer NOKIA CARE CENTER they told me to take the mobile to NOKIA PRIORITY CARE. So as they told me i do. The costing of the body they told me was 2550 Rs. so i agree to change the body of my mobile on the same cost. I paid the money in installment coz they told me that it will take time to order the body and it will come after 2 days. so i paid 900 Rs. after that day they call me and told to collect the body. so i had gone there and paid the rest of the remaining money 1680 Rs. they took my mobile to another store and they change with the duplicate body of my mobile. it was clearly seem to me and to many people also. as i raised my voice on they they suddenly told me politely that they will replace that body free of cost and also they will give my money back, and also committed that they will send a boy to my home for the delivery.
so please help me and also other to been cheated form this find of people who are miss using this service and creating the bad image of the NOKIA mobile in costumer view..

Nokia India Pvt. Ltd — Nokia 6708 Problem

It is stated that I am Harikesh the owner of Nokia 6708 handset, using it from past 8 months. I have a serious concern here which I would like to share with you. i.e. when ever I have gone to outside the station i.e. on roaming (Usually Mumbai), I have faced problem with the incoming facility, that who so ever called me up, he/she gets an message that ?The no you trying is out of range? or ?switched off?, even though I have always activated my roaming facility. During this time there was no issue with my out calling. I am able to do outgoing calls. The incoming calls suddenly stops coming. Before checking it with Nokia, I have also checked the same with my service provider (Airtel, Bharti) & as per them it?s a handset problem & they also suggested me to try the same with some other handset. I acknowledged & done the same activity & found that this problem was not there with the other handset. That realized me that Airtel is not playing any part in this.

[protected][protected]
Submit mobile 4 times to service center
Call 100 of times to customer care
Send 100 of email to Nokia Complaint department
Send 2 Written complaint to Nokia India(Gurgaon)
[protected][protected]--------
But there is resolution of my problem

[protected][protected]----
This time i want replacement of my mobile

IMEI No: - [protected]
Job sheet Number:[protected]/071011/18

i sir,
I own Five nokia phones model no 6235,6265,3250,2300 and E62. I did not had any problems with it but just ten minutes back writing this mail i was really frustrated the kind of service which i got from the one of you Nokia care centers here in sector 29 Faridabad Haryana India.
No body had a clear answer for me i lost the display of my new E62 and i went to the Nokia store and asked them how much time would it take to get my phone fixed they say that they do not know i had to leave my phone at there store and then they would send it to the Nokia team and I would again have to come back to them to enquire what is the status they wont call me or inform me about it.
As far as i m concerned it would take a whole month for me to get my phone back from you guys as i donot have any other choice left.
To be very honest i know that writing this email wont make any difference but if you guys are really serious about customer service you would surely look into the matter because its not the reseller who is loosing the reputation its NOKIA who is under the firing line
Thanks and regards
Himanshu lakhwara
[protected]

31, oct 2010

To
The Care Manager
Nokia India Pvt. Ltd
SP Infocity, Industrial Plot
243, Udyog Vihar, Phase I
Dundahera, GURGAON

sir,
i have purchase nokia c6-oo from jaipur, {shree shyam mobile point}, my bill no is 1627, imei no is [protected], date of purchase 5/10/2010. i have face the problem of auto off my set within 30 min or 1 and 2 hours, and also at a time o[censored]se . pls guide me what shoud i do my mobile no is [protected].

To
The Care Manager
Nokia India Pvt. Ltd
SP Infocity, Industrial Plot
243, Udyog Vihar, Phase I
Dundahera, GURGAON

sir,
i have purchase nokia 5233 from new delhi {mobilestore limited shop no.3 delhi}, IMEI-[protected], date of purchase 1/02/2011. i have touch problem . pls guide me what shoud i do my mobile no is -[protected]

Nokia India Pvt. Ltd — Poor Quality of Phones

Hi All,

I bought a Nokia N97 Mini on the 16th of March 2010. The only reason I bought this product was Nokia supports to take back up of messages and for being a great fan since the launch. But ever since I bought, I always had problem with my handset. The first day of my purchase, I was unable to answer calls as the handset hangs. I went back to the dealer I purchased (Brigade road, Bangalore, India ‘Nokia Priority Dealer’) to find that I will have to check for another day and if the problem continues to visit Nokia care. For next 15 - 20 days I did not have problem. Then once in a while, phone started hanging. I then decided to take the phone to Nokia care. I was informed that every thing is fine if I needed, they would reload the software for which I would lose all data stored. I preferred to take back up first. Then I was out of town with the problem persisting. To my surprise, even the handsfree did not work. I go to Nokia care at R.T Nagar, Banaglore India (Shilak Inc) who agreed to replace the handsfree. By this time I started having problem with battery backup along with phone hanging problem. I was told to take a back up and submit the phone. I told I do not have a computer to take back up and Nokia does not take in charge of phone back up. If this is the policy, its fine, customer has to respect the policy. In no time, one morning I wake up to find there is no display on my phone. I again took back to Shilak Inc and they said they do not have stock of display and the cause for this is due to water log. For heaven sake I was telling them that there is no water log and I use the phone with most care. I even spoke to the store Manager Mr. Venkatesh Gowda, who too refused to agree my point that the handset was into water. I was forced to make agree that there was water log in the phone. I was put very blunt by the service rep and the Manager saying there is water log and will not cover under warranty. With regret and dismay I had to bring back the phone and wait for a call to get display stock. I did not get a call even after a week. So I took my phone and said please keep the phone and give it back after the issue is fixed as I do not have any other spare phone and I am dependent on this phone. After 15 days I paid Rs.3500/- and got the phone back to find the same problem of hanging and battery back up issue. I took it back to Shilak Inc. Once again I get the phone saying every thing is fine and the phone is reloaded with latest version of software. Two days later I have again problem with the battery and the 4th day I have battery problem. I wake up on 31st March 2010 to find phone switched off with and not getting on even after 30 minutes of charging. Once again took the phone back to Shilak Inc. This time I am told different version of problem, Charging port is not fine or Battery is gone. I said please fix the phone, I have had enough problem. I get the phone back today, still not working.

Please tell me, if I’ve made a mistake in purchasing Nokia SO CALLED No. 1 in Indian Market? I’ve been harassed by your Nokia branded service center and unable to tolerate the mental agony. I was using your old N6610, supposed to be one of the best among the phones ever produced.

Now again the phone has lost its display and I don’t get any support from Nokia.

Requesting the board to stop producing such low quality phones and cheat innocent people with huge price tag on them. I want a permanent solution for this by giving me a brand new replacement. Kindly revert to me at the earliest.
Job Sheet No: 16007 ( Second Job sheet, I do not have the first job sheet details)
Shilak R.T Nagar Bangalore

One of dissatisfied customer Venkatesh Prasad
Mobile Number: [protected]

To,
The Care Manager
Nokia India Pvt. Ltd
SP Infocity, Industrial Plot no. 243
Udyog, Vihar, Phase I
Dundahera, Gurgaon


Sir,

I have purchase nokia c2-00 from Mon Nagaland (M/s Universal Communication), IMEI-352859/05/535894/2, on last of August/1st week of Sept, 2012. After a week, the screen light does not display even if I put on. I show it to Nokia Care Dimapur Nagaland, they told tat cell is damaged by water and ask me Rs.350/- for making charge. Actually water didn't get into my cellphone as I know problem appear itself. What shall i do now?
You may contact me [protected].

Nokia — Camera pixel

sir/madam
I have purchased the nokia 5130 mobile phone on 9/9/2009..But the camera standby time there is more colour dots are coming.. I have informed to nokia service centre..But there they have told we are unable to find out the problem and not responding proprely...I am not satisfied...Please take the action instanly or give me the replacement..
SERVICE CENTRE ADDRESS
G R N. ANANDA KALIGA,
New no.30,Old no.194,
North usman road,
T.Nagar,Chennai-17

[protected]









HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchased new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service this phone does not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.



I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.



since the then time the mobile set is hanged problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.



I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.







from

HERRY GULATI

[protected]

Nokia 6233 Mobile — Low quality product.

I purchased one Nokia 6233 set on 05.10.2007 from a Nokia dealer at Kolkata @ Rs. 8090/-. The set was warranted for 1 year and to my great surprise it is experienced that just within 1 month after passing the warranty period the external memory card, received with set at the time of purchase, went defective. The battery started loosing its back up within a day and the phone is having trouble in getting the signal and networking. Mostly it is getting hanged. The battery is showing bulge and getting heated when charged. Further the LCD went defective after its warranty is over. I sent repeated request to the various levels of the company for necessary repairing/replacement of the set. But they did not bother to co-operate me in this regard. Lastly I made the LCD repaired at my own pocket. Now I have to replace the Memory Card and the Battery by myself.

I hope we the every consumer of India expect that when we purchase a product, it should serve our purpose at least 2 to 3 years from its purchase unless otherwise its period of wellness is clearly mentioned by its producer. In my case the cost of the product was Rs. 8090/- and it is quite expensive as per my capacity. I purchased this costly set with a hope that it would give me a trouble free service for a longer time. I choose Nokia as its brand name attracted me and now I am moaning for my decision. Neither I can throw away the set nor even I can go for its every repair with my own pocket money. A am suffering a lot for my this purchase. A company like Nokia should not sale a product like this which
goes on defective just after the warranty period. In this case the customer is bound to get it repaired at his own expense as it is happened beyond the period of warranty. It seems that there is some timer to look after the time of defective. It is not expected from a company like Nokia and I, a consumer of India, like to express my deep dis-satisfaction over the quality of the Nokia Mobile and like to ask the company to pay more attention to the quality of their products in future and not to cheat its customers by selling low quality products. Hope I will get the necessary support from the Indian Consumer Forum in this regard.

nokia-6233mobile — mobile theft

my name is sasikumarudu from chennai, i am a final year mca student, some one stolen my 6233 black mobile ten days ago, i already registered my complaint in police station. my IMEI no is [protected].
help me how to block the mobile. give me the details sir. i request you to send me details to my id- [protected]@gmail.com.
Thank You

Nokia 6233 — Theft of Mobile

Dear Sir,

Pls find while I travelling from my home town to my work palce at tirupur.
During the travely my mobile was theft.
I furnish my IMEI No. [protected]
Kindly advice for the calim it is in warrenty period

Nokia 6233 — Mobile Theft

mobile theft
sir my nokia mobile modal no. 6233 C. Black is theft by someone from 19.04.2011, still nowoutdoing and incoming calls are going to that sometimes, most of the time its in off only my address is t.95, Maruti Nagar Jhabua Dist. Jhabua (M.P.) pls kindly trase the network, incomming and outgoing call details as soon as possible, i am ready to give any details about my complient
Mobile No. [protected]
Pu No. 58594229
Sim No.[protected]
IMEI No. [protected]

sir my nokia phone c3 which has battery heating problem within 15 days of purchase i had given to nokia care in bharuch but they have given after 15 days and also change the battery and given me old battery .which has same problem once again and they are not giving any proper reply.sir pls be helpful.. they are very helpless and giving inconvinient reply

nokia 5320 xpressmusic — front cover damage

mynokia phonemodel no_5320xpreesmusic is hanning problem to suprem electronics akola date 14 nov 2008repairing

nokia 5320 xpressmusic — music player not working

i have a nokia 5320 expree music cell phone. its music player is not working. i servised it 3 times, bt the same complaint is repeating again and again. every time time it get servised the mobile is getting slow. so i wanat the mobile replaced...
vipin

nokia 5320 xpressmusic — Malfunctioning from the date of purchase & Poor response from Nokia Care

1. Network goes off but did not come back without restarting the hand set.
2. During a call don’t show the name of caller but the number is already saved with a name.
3. Battery backup is very poor. According to Nokia full performance will come after 3 or 4 charging & discharging cycle. But from 9th Jan (date of purchase), I have completed several charging cycle and total call duration is only 8 hr. I listen to music approximately 15-30 minutes in a day; screen saver is in off condition, back light on time is 5 sec only, after doing all those things battery fully discharges within 1 day. If I connect the phone with computer using data cable it discharge very quickly.
4. I can’t open all those songs which are supplied by Nokia within the chip. I have send the code no to 55555 and received the activation SMS but its showing file is corrupted.
5. I went to Nokia care but they are not able to solve the problem and also break the facial (front cover) of my handset during opening it (my job sheet no is[protected]/090128/66, Date 28 Jan 2009 Time 17:24). They told me that I have to submit phone for two weeks then only they can change the facial.
6. I have mailed to Nokia service but response is very poor and they don’t agree to change the hand set. Now they are asking to visit Nokia care again. But they are not able to solve the problem so why I submit my phone for two weeks, only for facial change.

nokia 5320 xpressmusic — Invalid Music option

Unable to activate the preloaded songs in my mobile as told by Nokia. I puchased the above Model ( Nokia 5320 xpressmusic) in Kolkata.
As per the instructions I sent the SMS for activation of the preloaded songs as told in the phone leaflet procedure. After 2 days I checked up but no activation happened.

I sent a message CONNECTIONS (secret Code) to 55555.
I received 50 messages from Nokia saying that my licence is accepted.
After this, but when I tried to open it, it it said, invalid licence.
As per the instructions I deleted the messages, and I waited for couple of days. But still no activation of songs took place.

Now, when I open Menu and go to "Songs" - the screen goes hazy. After that, starts "searching" and I can not stop this searching.
What a meserable condition.

hey i have the same prob ... did u get cell replaced???

how 2 solve the prob????
my music player also cant opened.

i dnt think so that its the problem with your phone actualy as its sybian phone so you must hav installed 3rd party sofwares, so i would sugest u to format your memory card once and then try...it may work!!!

nokia 5320 xpress music — full screen wall paper

i have purchased nokia 5320 xpress music edition recently, all the features are excellent, but i am not getting the full sized wall paper in the screen, plz let me know how to rectify it

nokia 5320 xpressmusic — Nokia care unable to solve my handset problem

Dear Sir/Madam,
I am having a problem in my nokia 5320 Xpress Music handset so I submitted my phone to Nokia Athorised service Center (Pareek Mobile Care, Raja Park, Jaipur)But after a week they reply me. they are unable to solve my handset problem and can't resolved it.
is there any alternative to resolve my handset problem?
Please provide me the solution in this concern as ealier as possible.
Thanks

Nokia 5320 Xpressmusic — viewing contact

Contact list is not displaying from phone memory. On receiving or dialing a number, enlisted details (Name of caller or to whom I am calling alongwith prefixed photo) are showing. Backup of contact PC also is not possible through PC Suit. showing "Contact refresh faild". Total number of contact available on my mobile can be seen from contact details --> phone memory tab. From search option few contacts (about 120 outof around 560) only can be viewed but cannot be opened. Kindly suggest. I donot want to lost my stored contact details.

nokia 5320 xpress music — REPLACEMENT OF FAULTY MOBILE WITH A FAULTY MOBILE

Dear Sir,

I've purchased a nokia 5320 mobile in 25.12.2008 which was found faulty with in 3 month .
I went to nokia care at sector -v , salt lake ,kolkata-91 to repair it . they have taken the set for repair and ask me that they will repair it with in 20 days .But after when i've enquired about the cell they told that the set will be replaced with a new one .In between next 10 days they have given a new one and they have written the new IMIE NO OF THE MOBILE IN THE BILL WITH NOKIA CARE STAMP AND THE CUSTOMER CARE EXECUTIVE STAMP .

The fault that was there in the cell was

1. Speaker sound was not clear
2. Battery Backup was for only for a day or two.

Now, in the new set there was a new problem .

1. When the main camara is in night mode then if i'll zoom then the mobile gets hangged.
2. while listning to music the mobile gets hangged.
3. battery back up is only for a day.

Today Ive taken the cell to nokia care at behela , kolkata.
But there the service person has ask to bring the duplicate bill from where I've purchased the cell as they will not consider the stamped bill with changed IMIE no. by nokia salt lake branch ,or Ive to take the cell to salt lake branch . & the way they are handling the sets is also not to the level

Sir,
I'm unable to understand what dose nokia care means if one branch is not communicating with other to give service to there customer properly .

If i've purchased the cell from some other city then i'll be unable to complain about the cell with in warrentee period .
Sir,

Please take the needful action to bring them on track.

Thanking You,

Rohit Prasad

nokia 5320 xpress music — Theft of mobile

My mobile Nokia 5320 Xpress music bought on 24/10/08 from Mobile store , Noida sec-18 was stolen. The imei number is [protected]. Nokia doesnot block or trace stolen mobiles which pose as grave security risks. Kindly do something to block my handset as it is liable to be misused by the miscreants.

nokia 5320 xpress music — message sending problem

i am unable to send text mesaage in any number by any sim
i change my sim to another mobile i saw the message is successfully send
i check all problem like msg center number msg memory etc but i did not get prlm please suggest me
i am using nokia 5320 x press music

Yesterday I have also recieved same SMS in my Nokia mobile that i have won 165000 GBP.They gave me their email i emailed them for verification.They send me a declaration form(No.CN503/09) & asked me to fill it scan and send through Email. the concern person name is Anderson joseph maxwell phone no.+44-[protected]. He told me that they will send my check through Courier for which I will pay 420GBR. Pls direcct me accordingly.

We have received a message that I am the winner, How do I get a prize?

We have received a message that I am the winner, How do I get a prize?

i have recieved a mail on mycell number as given below on 12 june2009.please tell me this is true or false.



FROM THE DESK OF MR. ALEXANDRA GRAHAM
FIDUCIARY CLAIMS AGENT,
UK SHELL PROMO BONAZA,
REGIONAL VERIFICATION / PAYMENT OFFICE,
LONDON, UNITED KINGDOM
PHONE: PHONE: [protected]
[protected]

ATTN: (WINNNER),

I want to congratulate you on behalf of the entire staff members of the UK SHELL PROMO BONAZA program for this life time privillage. After conducting our normal winning verification processing, we have found you worthy to receive your winning amount of GBP £700, 000.00(Seven Hundred Thousand British Pounds Sterling).

In addition to the above Your winning details have been verified and you have been found worthy for a total payout of £700, 000.00(Seven Hundred Thousand Pounds) On this regard we have sent your winning cash price including all the British Government back-up documents to our TRUSTED designated Courier/ Security company here in UK to deliver it to your given address in your country through their highly secured International delivery service to be clear in BRITISH HIGH COMMISION IN YOUR COUNTRY.

CONFIRMATION OF DETAILS BEFORE DISPATCHING OF PARCEL.

1. Full Name:... ...
2. Address:.. ... ..
3. Nationality:... ...
4. Date of Birth:... ...
5. Occupation:... ...
6. Phone:... ...
7. Mobile:... ...
8. Fax:... ...
9. Sex:... ...

For detailed information on the courier cost of delivering your winning prize to your point of contact, when they contact you kindly quote this order number as your subject. PLEASE you are advice to write down the order number and save it for future references. Order number AHV54GH7.

Make sure all information is correct and to the best of your knowledge to avoid termination of your prize.

Upon submitting the above information to our office, you will be given the guidelines on how your fund will be delivered to your address via BRITISH HIGH COMMISSION. Please you have to respond promptly to all instructions to avoid any form of delay to receive your prize.

Once again I say congratulations.

Congratulations!
Yours faithfully,
Mr. Alexandra Graham
Fiduciary Claims Agent.

Note:
In view of the above kindly be Informed that you are to keep your winning information away from the general public until you have received your won Prize, going against our terms and services will result to disqualification and your winnings will be deemed to have been terminated by you.

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sir
i have received the sms from TA DEMO on 28th july 2009.
which is as follows:
you have won 250.000 pounds in 2009 DEMO (shell) INT'l mobil draw wining # 7, to claim your prize email your detail to mr mike via email [protected]@live.com
i have send any details is this message reliable or not? how to check please reply [protected]@yahoo.co.in

get prize

get prize

get prize

i recieved a sms from JOSEPH MAXWELL ANDERSON yesterday mentioning i have won 500000 GBP and i would recieve it after i send him a form and with it 590 GBP. he has sent me a photocopy of his passport as well. all i know is that its a fake msg.so all ppl ova der BEWARE!

I have received a TA-SMS message : Congratulation! your mobile no.has won (GBP) 100, 000.000 pounds in the ongoing nokia mobile promo. For claims, call [protected] & email: [protected]@live.com
MY MOBILE NO.[protected]

sir i got a message from your company.that message says that i won GBP 500.000.00 in the ongoing january 2010 ORANGE INTL Mobile Draws U.For Contacts Dr.Brown On [protected]@live.com.plz send me the information this is true or not . my moble no is 91-[protected] or email:[protected]@gmail.com