Nokia India Complaints & Reviews

nokiax3

Location: noida, Gautam Buddha Nagar, Uttar Pradesh, India

Posted:[protected] by satishkariyawan Send email


block my lost mobile
Name: satish kumar
Address: D-1/318,new kondli,mayur vihar phase-lll,new delhi, DHILE, India, DHILE, 110096
Phone:[protected]
Email: satish.[protected]@rediffmail.com
Mobile: [protected]
IMEI No:[protected]
Mobile Model: nokia x3
Brand Name: nokia
Color: red
Bill Number: 067
Purchased From: mobile planet
Dealer Address: A-60,New Ashok Nagar,Delhi-110096
Dealer Phone:[protected],m.o -[protected]

CASE HISTORY

28th May 2010:

I purchased one Nokia X6 (IMEI No [protected]) on 28 May 2010 from Nokia priority (M/s Tripathi Communication, Haridwar). I was extremely upset with the mobile phone. It does not work properly since I have purchased. Most of time when I wanted to make urgent call, it remains in hanged conditions, touch screen and virtual key either do not work or erratic behaviour is observed. The problem was immediately referred to the Nokia priority (M/s Tripathi Communication, Haridwar) for warranty replacement of the set since the problem is detected in the very first week of my purchase, and it was still persisting. M/s Tripathi Communication, Haridwar tried to make the set right without opening the set, but failed and subsequently asked me to approach Nokia Care,Haridwar for repairing, since M/s Tripathi Communication, Haridwar intimated that there is no role of a dealer after the product is sold to a consumer.

12 July 2010

As advised by Nokia priority, the handset was handed over to Nokia care centre, Haridwar on 12/7/2010 and the problem was communicated to them by me as well as though Nokia Dealer ( M/s Tripathi Communication, Haridwar). They informed that the software will be loaded again and I have to leave the set for 2 days the same and checking the set and accordingly I handed over the set.

14 July 2010

and received back the set from Nokia Care Centre after re-loading of software and checking at their end and communicated to me as “OK” (as informed by NOKIA Care Centre) on 14 July 2010 evening .

I came back with the mobile set with the assurance given by Nokia Care that the mobile has been set right by them and it is checked for 2 days and now it is perfectly OK. But in reality, the problem was not resolved at all and the mobile set again started giving same problems. I once again approached Nokia care and explained him the problem shown for the repair and requested that the set is giving problem within one week of my purchase and Nokia care should give a Warranty Replacement of the set. The set was handed over to Nokia care on 15th July 2010 and it was communicated to me that the mobile will be sent to Delhi for repair and it will take 2-3 weeks time. On 8th August 2010 I have been told that the mobile is irreparable and company has given ne mobile against Warranty Replacement ( with New IMEI No [protected] duly endorsed in the cash memo) though It did not look like a new set with lot of scratches on the screen, but it was functioning O.K. .

29 October 2010

Now within one and half months, the replaced mobile is also started giving lot of trouble particularly (i) audio quality (sound is cracking) is so poor that audio from the other end is not clear and understandable (ii) even after conversation is over and the call is disconnected, the mobile remains in hanged conditions for quite some time and because of this I have to wait for long for making next call. I have again referred the problem to Nokia Care located at Haridwar on 29/10/2010 and they have taken the set for repair and issued me a job sheet. Now, from the job sheet it is also very clear that the replaced mobile given to me on 8th Aug 2010 was a used one since purchase date shown in system/Job sheet indicates 12th May 2010 which might have purchased by someone on 12th May 2010 and warranty was effected from that date.

Though I have been told that mobile has been replaced by a new one, it is actually not a new set, rather a used one. This is clear case of fraud being done by Nokia.


Now, with all this I once again express my dissatisfaction and displeasure in puchasing a product from a multinational company NOKIA and I am tired of visiting Nokia Care and sit in long que for repairing the set again and again.


Now in view of this, I want to file this case in the consumer court for compensation for such an harassment, loss of business and mental agony due to non-performing of the mobile and also Warranty Replacement by a new mobile set which can be used without any further trouble.


1. Name : Manas Kumar Ghosh

2. Address : Qtr. No. 8A, Type IV, Sector VB
BHEL, Ranipur,Haridwar -249403
Uttarakhand, India

3. Cell Number : [protected]

4. Residence Telephone No: [protected]

5. Email address : [protected]@bhelhwr.co.in

6. Complaint against company: NOKIA, India



Opposite Party Details:

1. Name of opposite party : Nokia, India

2. Registered address of the opposite address: Nokia India
SP Infocity,
Industrial Plot no. 243
Udyog Vihar Phase-1
Dundahera,
Gurgaon,
Haryana - 122016.
INDIA
3. Telephone No. : +[protected]

4. Fax No : +[protected]

5. Email address :

6. Name and address of the branch with which you dealt and received
defective product and services :

Nokia priority
M/s Tripathi Communication, Haridwar
&
Nokia Care, Mastermind Services
Opposite SBI ATM, Chandracharya Chowk
Haridwar

I PURCHASE A NOKIA 1616 FROM MOBILE STORE,CITY CENTRE.IMMEDIATELY AFTER USE I FOUND THAT MOBILE POWER OFF WITHIN 2-3 HOURS AND NEED TO GIVE CHARGE.BUT AFTER 3 DAYS I GO TO THEIR STORE,AND THEY REFUSE TO TAKE ANY RESPONSIBILITY AND ASK US TO GO NOKIA SERVICE CENTRE,I TOLD THEM THAT I BUY FROM U,SO U MUST TAKE THIS.SO AFTER THAT THEY TAKE THE SET AND I GET BACK AFTER 10 DAYS,BUT AFTER 10 DAYS THE SAME PROBLEM ARISES,AND NOW AGAIN IT BECOME WORST,POWER OFF EVERY 3-4 HOURS.
PLEASE ADVICE AND HELP ME TO FIND OUT SOME [censored]ION,I ALSO CHECK MOBILE BATTERY WHICH IS CHINESSE ONE NOT ORIGINAL NOKIA BATERRY ALSO.

Dear Sir,
Since last week i am receiving messages from TD-55555 which are not redable as along with english alphabets, there are certain characters in a word. This type of message is creating confusion and giving a thought of would be virus threat. I am using hanset Nokia 5233.
Please look into the matter for avoiding such messages sent to the customers without ant explanations.

Aarohi Powle
[protected]

Hello,
I had purchased a Nokia X3 handset from Big Bazar about 12 days back. The handset is not getting network signals of any service provider after 10 days of purchase. I went to the Nokia customer care and they advised that it would take 15 days to service it and they cannot provide any standby set for that period. they also informed that the set can be only repaired from Delhi and not in Kolkata.
As i have only 1 handset and that too a new one and all my business associates contacts me through the same number, how can i stop everything for 15 days???
Pls help me replace the set at the earliest possible.

Sir,

I have lost my Nokia E51 mobile in BEST bus by traveling from SEEPZ to IIT Main gate junction.Please track mobile and stop all services from this mobile.
My Mobile Information details

IMEI Number :[protected]
Model :E 51
Color :Black
Brand Name :Nokia
Purchased From :2 years Back
Email :[protected]@gmail.com

Contact Mobile Number:[protected]

Hello,Iam facing some problems with my Nokia 5530 Xpress Music phone with its Message Vibration Alert and its tone,Iam not being able to receive the alert for the incoming messages and the handset is fine with the other things like calls and somethings,PLEASE HELP ME AS SOON AS POSSIBLE AND IT WOULD BE SO KIND OF YOU PLEASE.
Thankyou!!!!
Vivek Saraf
Mob.No.-91-[protected]/[protected]

sir,

i purchased nokia 5233 in june from bhopal.

from the date i purchased it has been submitted for repair for more than 5-6 times and of these twice it has been sent to their HO and still it is lying with them for the third time and for the same problem.

- i have replaced the headphone.
- there is noise in the music player when volume is increased or decreased and also the songs stretches like a tape recorder when played for 1/2 hr or more.
- time automatically changes.
- when reminder is switched off camera opens automatically.

nearly 50% of the time after purchase it has been lying with the nokia repair centre, i could not use the phone properly and require to visit nokia care ofter.

this is disturbing my job, i m required to take leave/ permission and requested nokia to replace the phone but they are not ready to do so and are saying that after a week check at the noka centre for status whether it is repaired or replaced.

the set i got has some manufacturing defect, the problem of automatic time change is persisting in the handset and not getting resolved and i cannot be a part of nokia R&D team to again and again visit their service centre and ask them to repair the set.

i request you to kindly help me getting my MONEY BACK from nokia for the set i purchased which is a defective one and also i would ask for compensate me for the problem i faced regarding the set and service they did.

pls do help me...............

details regarding the set

service centre contact no. :- [protected]
job sheet no. :[protected]/100916/36
imei no. :- [protected]
customer care compalint no. :- 1-[protected]

personal details

S.Joseph Vijay
[protected]
[protected]@gmail.com

BSNL Sim card lost
Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
Nokia N73 - 1 Music Black
IMEI #: [protected]

Please block the sim card and also lock my mobile with the above mentioned IMEI Number.

Regards,

Wilfy Vincent
NH- 2 B/360
NTPC CAMPUS
VINDHYANAGAR, SINGRAULI (M.P) 486885
Alternate contact number : [protected]

I have purchased Mobile handset Nokia 3110 classic through ICICI Credit card from Plant M Fort Branch.
But Fort Branch is totally closed down. I have misplaced my Bill but I have got the warranty card with all the details i.e name, tel no. mobile model , IMEI no. date of purchase, warranty valid upto , Purchase at . My date of purchase is 6.1.2009 and warranty valid upto 5/1/2011.

I contacted Dombivali (East) branch. They said they require the bill copy + warranty card. I told them that my bills has been misplace and I have got warranty card, They said they want both the things. If bill is not there and warranty card is there, the warranty card stands nullyfied.

Tell me what to do. My mobile is dead for more a month. If I don't get the bill the mobile won't get repaired.

One of my friend told me purchase mobile from planet M, as their service is very prompt and accurate, so I purchased it.

Please advise.

Regards
Suma Anil Nair
[protected]

Hello !

I am sandeep I had purchased a Nokia 6303 Classic in which my Opera mini is not working . Although I had recharged a Rs. 98 regarding taking internet service by using the opera mini but I don't understand why it every time shows me fail to connect plz suggest me how will it work as my younger bro to have opera mini facility in his Nokia moset 5130 music express in that i found that his opera mini was working without any problem . Plz help me to sort this matter as soon as possible.For any contact kindly take down my no [protected] or mail in [protected]@yahoo.co.in.

Looking for your response very soon in this matter.

Thanks & regards
Sandeep

Dear Sir,

I purchased N85 Model of Nokia cell phone at the end of year 2009 for Rs. 27,000. Within two months, it has got a problem in charging i.e. charging point in the mobile got shakened/disconnected. On 8th January 2010, I gave my cell phone to the Nokia service provider in chennai city in the following address.

Rocky Agencies,
32, Thiru Vi Ka Road,
Opp Satyam Theatre, Royapettah, Chennai-14. ASC No. 312_465550.

Job Sheet No:[protected]/100107/141.
RN No: RN103296.
Cell Phone ESN/IMEI: [protected].

Till Date, 4 times my cell phone was replaced with the new pieces. But it is saddening to say that none of the replaced cell phone has worked properly. It seems all are already repaired/damaged one.

I lost my image on the Nokia company and also the service provider.

I spent around Rs. 27,000 in the purchase of cell phone, but I was not able to use it even for two months with out any problems.

I don't know the concept of replacement. Even after replacement, the cell phone has got additional problems like frequent switch off, often asking insert sim, etc.

Fourth time also, I got the same model with ESN/IMEI: [protected]. It also continues with the same problem (Job Sheet No:[protected]/100320/73, Date:[protected]

I am totally disappointed with the phone and the service provided.

On 28th September 2010, again I handed over the phone to the same service provider and asked them to replace the same with a new/ latest model (Job sheet No:[protected]/100928/102).

Atleast hereafter, they should not supply phone with the same problem.

Through this letter, I ask them to replace with a new/latest model with out opening the pack with all necessary accessories equivalent to my purchase cost. I don't want once again the opened individual piece. I want a full set with the following:

New/Latest packed set (Equivalent to the cost of Rs. 27,000, my purchase price)
Charger
Head set
Battery
Memory card
Data cable, etc.
Guarantee/Warranty Card

If the new set is a opened one with no accessories, sorry I will not accept it.Also I will not accept any phone which is less than the cost of my purchase price.

If I am not satisfied with the new one, no doubt, I will lodge a complaint with the consumer court and claim compensation also.

Hereafter I will not approach either the company or service provider.

I got a mental agony due to this in the last one year.

Can I atleast now get the solution at the earliest? I will not wait for more days also.

I regret to inform you that hereafter I will not go for nokia cell phone and approach the above mentioned service provider. I will not recommend also.

Yours,
Dr. N. Thangavel
Principal
Cell : [protected]

Helo
My self paramjeet singh and I am from ludhiana
living in civil lines at prem nagar and my IEMI no is [protected]
and I purchased my handset on 25jan,10. My handset model is nokia
5800. I got repaired my handset at nokia care near krishna mandir model town ludhiana. and
the service is soo bad that i can't explain. Every month I take my set at nokia care bt tthe
same problems arises again nd again. I am very upset from your service.
Now my patience level has crossed. I don't want tht defected anymore . kindly Do somthing immedieatly I m very upset from your handset and your nokia care. I[censored] can't do something thn I have to apply case in consumer court only . My cell
no is [protected]

I had purchased a Nokia 5130 Mobile from Reliance Digital,City Central Mall,Mangalore.

The Purchased Product was found to be a used set. This we came to know when we found a video and Photo in the mobile.

When i raised this matter with the Reliance Digital, they confirmed that they had sold me the displayed set. And asked me to continue using it as it had no probelms.

Also they had not opened the seal of the mobile case in front of me.

Soon, the set started giving trouble. When i am attending calls the mobile suddenly restarts.

When i contacted Reliance Digital trough phone they spoke rudely and disconnected the call.

sir
i purched nokia 2700 classic at the rate of 4050rs
date of purchase 11/02/2010
invoice kn6949
number[protected]
shop name;; mobile store ltd
#14 kempegowda maharaja complex k g road
bangalore

purchaser address
lokesh
near railway station post office
bhadravathi

Hi,

I purchased Nokia N97 Mini on 27th Jun 2010 from Nokia Priority Dealer , Multiline Dwarka, with IMEI-[protected].
Within 1 month I started facing some serious manufacturing defects in my phone, which I reported twice to Nokia Care Centre in Dwarka Sec 6 but in Vain, both the times girls sitting there make me wait for over 3-4 hours and post that say that its been cleaned up and fine.
I work in a telecom company myself and trust I know that its not worth even talking.
Defects which I could figure out are -
- Problem in microphone, ppl on the other side of the phone hardly hears complete sentences from me, and every time I need to repeat over and over.
- On 8th Sep for entire day, it was charging itself without any wires connected, sounds weird but I took the videoshot of it in morning and evening (attached as continuous shots from video which is already shared with Nokia, capture1, capture2, capture3)
- On 19th Sep, though the phone has option of going on stand by in 1 min, it dint somehow and was on light mode half of the day, when i noticed I switched it on and off, only then it went back on standby, again without leaving anything on chances I took videoshot (sent to nokia already, cannot attach here)

Apart from this , phone is dead slow with only half the load, it hangs at times to an extent that I need to take out battery to switch it on.
I have now no clue what to do, I cannot speak with this phone and cannot throw it away too.

I had given my handset 7610 supernova for repairing the problem of bluetooth &radio at maa communications east delhi on 7-August-2010.
After two weeks on 20-August-2010 when i recived it had scratches on screen (which were not there before)after complaining they replaced the screen.
On 21-August-2010(saturday)evening i collected my handset from the center after paying repairing charges of Rs.550.when i came back home the same problem as on 7-August was there plus it was also not charging.
I went back to them on 23-august-2010 (monday)with the complain they made it bounce but still kept it for repairing.
On 28-august-2010 they said it is not repairable and they didnt even know the problem.
After making so many calls to there center and also to nokia customer care i had not recived any satisfactory action My JOB SHEET NO-3544.
I claim my repairing charges and my handset in the same condition as it was on 7-August-2010.I also doubt mishandling of my instrument by the center.

bought a Nokia E 51 handset from The Mobile Store on 25/06/08 for Rs 11989 only (too little to care about for the company) Invoice No.: UP/01335/00001/1434 ?Option, Phone pick and digit 1 buttons of
the handset stopped working within 2 months. ?I sent the phone for repairs with original purchase papers to Nokia (Don’t)Care Center in Dehradun. ?Waited for more than a month to get my handset back. They said it has been sent to Delhi for repairs. ?Got it back, worked fine for a month or so, then again the same problem. ?Sent it to Nokia Care center again, got it back after 15 days. ?Again the same problem. ?They never told what the real problem was. ?Every time they said the problem has been rectified.?The same problem again. The handset this time was given at Nokia (Don’t)Care Center at Lucknow. They initially denied the problem, when insisted upon they took the phone. Returned it after 15 days again the same problem. ?I kept the phone away thinking I will not buy a Nokia phone again. ?My wife insisted on sending the phone for repairs again. I submitted the handset again on August 03, 2010. This time I was told what was the real problem (Warranty was over). It had its main circuit board bent which would cost 80% of the new handset. ?It was my hard earned money that the company took from me and their service centers kept me in dark for such a long time (fraudulently of course)

My suggestion to all is that if you face any problem with your Nokia phone ask for immediate replacement or money back. Don’t rely on Nokia Don’t Care Center. They will hide information till warranty is over.

Please Don’t just read this review, but vote if you find it useful. I want Nokia Don’t Care, and Nokia people to realize that customers cannot be taken for a ride.



One of my friends is facing the same problem with his E 71. Same buttons (in the upper left hand corner) Menu, Phone pick and digit 1 have stopped working.


Perhaps there is something terribly wrong with E series of Nokia. They know it, thats why they keep postponing to tell the real problem until the warranty is over.


In my opinion all E series handsets should be recalled.

Sir,
I have nokia 6233 since last 1.5 years and it is functioning satisfactory for which i need to replce its body case (plastic)complete as it is broken.
I contact nokia centre where told it is not available....Surprised.
So i requested customer care by mail...they replied it is not available.
This is very much painfull since due to nokia after sales mismanagement/irresponsibility i m unable to use my mobile which is technically working.

I think Nokia as reputed brand must look-in to care for their old loyal cutomers.
Nokia simply can't escape from its accountability bye saying "not available".
I search email Id of Mr D.Shivkumar, MD Nokia-India but didn't get.Hope this may go to Mr.D.Shivkumar for needfull action

I m thankfull to this forum which helps in such case to consumer....Hats Off to this site.
My id.. [protected]@hotmail.com

MY NOKIA 6303C MOBILE HANDSET, PURCHASED ON 04.2010, SL NO-[protected] (CASH MEMO ATTACHED) SUPRISINGLY GETTING BLACK LINES ON ITS SCREEN. YESTERDAY, THERE WERE 1 STRAIGHT LINE, TODAY, THERE ARE 4 PARALLEL BLACK LINES HAVE APPEARED. WHILE VISITING TO YOUR SERVICING CENTRE, MORE SURPRISING EVENT IS TO EXPERIENCED, THEY SAY THAT THE VDU IS PHYSICALLY DAMAGED WHERE NO SIGN OF PHYSICAL DAMAGE AT ALL AND I CAN ASSURE THAT IN NO WAY IT WAS PHYSICALLY DAMAGED. I AM REALLY ASTONISHED REGARDING THEIR VIEWS ON MY NEW MOBILE.
I WANT A LITERAL SOLUTION OF THIS PROBLEM.
regards,
T K Chandra, [protected]@gmail.com / [protected]