Nokia India Complaints & Reviews

REGISTERED AD/SPEED POST/e-mail.

Dated:30.9.2010

To

1. M/s Gainda Mull Hemraj
67-69, The Mall, Shimla
Through its Proprietor/partner
2. Nokia Care,
1, The Mall, Shimla-171001
through its Proprietor/partner.
3. Nokia India
India through its Manager (Customer Care)

Sub: Legal Notice.

I have been instructed by Sh. Bimal Gupta S/o Sh. Bimal Gupta, Set No. 3, Building No. 38, Middle Bazar, Shimla-1 (H.P.) (hereinafter referred to as my client), to serve upon you this notice to the following effect:-
1. That my client in order to have a good Mobile Cell phone and after going through the advertisement made by you addressee No.3 through Media, visited the authorised dealer of you, addressee No.1 and on 30.9.2010 and you addressee No.1 shown N97 Mobile Cell phone by projecting the same to be one of the best Cell Phones having longer battery life and other latest features. As such, my client believing the said representations of addressee No.1 to be true, purchased a mobile phone being Nokia N97, EMI/MEI No. [protected] for a consideration of Rs. 31,300/- (Rs. Thirty One Thousand Three Hundred only) from the show room of addressee No. 1 (i.e. M/s Gainda mull Hemraj, The Mall, Shimla) vide bill CA1-39210 dated 30/9/2009.
2. The mobile purchased from addressee No.1 started giving problems after few days from its purchase. The Mobile started giving problems to my client while putting on the mobile for charging it started taking a long time i.e. ten hours to get fully charged and battery of mobile used to become hot. The mobile also used to get hanged a number of times while using the phone i.e. while receiving and making the calls.
3. That it is also important to mention that the mobile set of my client used get hot while kept in pocket during day time and thereafter resulting of discharge of battery all of the sudden making the set dead. Not only this vibration mode of the mobile was also not functional right from the very beginning.
4. That the aforesaid problems were brought to the notice to the representative of your company who is always present in the shop of addressee No.1 and advised my client to visit the Nokia care centre for upgrading the software by posing that the problem in the set is due the old version of software. The set as such was even taken to Nokia care centre at The Mall Shimla. Who upgraded the software version but when my client used the phone after the upgradation of software the problem remained as it was earlier.
5. That again my client reported the problem to the representative of the Nokia available in the showroom of the addressee No. 1. He again assured the proper functioning of the set after changing the setting of the mobile set and informing that the problem stands rectified. But in vain.
6. That recently because of inherent defects in the mobile set in question it started giving charging problem as despite putting the same for charging for hours together but it failed to charge the battery at all. When this problem was brought to the notice of your representative in the shop of addressee no. 1 he again advised to take the mobile set to Nokia Care Center. On his advice the set was again taken to addressee No.2 on 18.9.2010 and respondent No.2 after preliminary examination of the set asked my client to leave the set as it will take one or two days to set it right. The Mobile in question of my client was thereafter retained by addressee No.2 vide job sheet No.6617 and my client was asked to collect the same on 20.9.2010. On 20.9.2010 when my client visited addressee No.2 the M.set was given to my client with the understanding that everything has been set right and now there will be no problem. On this assurances, more particularly, in view of the fact that addressee No.2 is one of the authorised/approved Care Centres of addressee No.3 must be expert in the field, more client took the Mobile Set. However, when my client again put the mobile phone for charging, my client was shocked to see that the same problem persisted. As such, my client once again immediately informed addressee No.2 on[protected] about the same and thereafter on 22.9.2010 my client once again visited addressee No.2 on which date addressee No.2 again took the Mobile Set back of my client vide job sheet No.6691 and informed my client that the set has to be sent to company for replacement under Warranty.
7. That it is pertinent to mention that my client being professional had stored contacts and details of his clients in the said phone, which could not kept due to the defect in the mobile set being dead. In these circumstances, my client has left with no option but to purchase another set of Noika Make, being Nokia E-72, vide retail invoice No. CAI 39006 dated 23.9.2010 for a sum of Rs.16600/- from addressee No.1 so that his clients should not face any difficulties in contacting my client.
8. That it appears that your product i.e. Nokia N-97 purchased by my client was having inherent manufacturing defect from day one, but the said fact was deliberately concealed by the representative of you addressee No.3 available in the shop of addressee No.1, when the problem was brought to his notice at the first instance. Even thereafter, addressee No.2 tried to conceal this fact after uploading the software twice, rather they represented that the problem in the set was because of software only.
9. That because of defective set sold to my client my client faced great hardship inasmuch as under the mitigating and forced circumstances he had left with no option but to spend extra money of Rs.16600/-.
10. That my client is a professional and for want of mobile he is facing a great inconvenience in doing his day to day work and as such forced to purchase a new Mobile set, as stated above. As such, you addressees, have opted unfair trade practices including extortion of money on account of acts of omissions and commissions on part of you addressee No.3, my client has suffered mental agony and pain notice and for that purpose my client restricted its claim to Rs.20,000/-, besides burdening extra burden of Rs.16,600/- for purchase of a new Mobile.
I, therefore, by way of this notice call upon you, all addressees, to refund the actual amount of Rs.31,300/- for purchase of N-97, which was taken by addressee No.2 for replacement. Besides this on account of mental agony suffered by my client my client is entitled to Rs.20,000/- as also cost of Rs.16,600/-, which my client has to spent for purchase of new mobile set, and to pay Rs.1100/- as costs of this notice i.e. Rs.69000/- within 15 days from the date of receipt of this notice, failing which my client shall be constrained to take appropriate legal proceedings against all you addresses in the Court/Forum having the competent jurisdiction and in that eventuality, my client will claim the actual losses which my client has suffered for want of Cell Phone besides compensation on account of mental agony and harassment and all such proceedings, if initiated will be at your costs and risks. Copy of this notice retained.
Yours sincerely,

(HARMEET SINGH)
ADVOCATE

Date: 30.09.2010
To

(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,

I had purchased Nokia Handset (Model Name - N79,IMEI NUMBER– [protected], INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- 3G) on 28.11.2009 from MOBILE STORE, HALDWANI, UTTRAKHAND.

After four months of purchase, the handset is showing frequently the display problem. This handset has been sent more than three times to Nokia service centre,one time at haldwani and three times in delhi (Dexters Mobile Care),but the problem still persists. Here I would like to mention that this service centre is very far from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular work. For my project work,I heavely depend on my mobile. For this problem with my mobile my work is also getting affected.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Prakash Mahara

Kartikaye colony,Phase-II
Kusumkhera,Haldwani,Nanital,Uttrakhand-263139
Present Mobile No -[protected]

Address for Correspondance:-

Prakash Mahara
Room No.239
JCB Hostel
DTU,Bawana Road,Delhi-110042

dear sir i purchased nokia 6303 mobile in december 2009.it waz very good.i lyked its functions as well as camera.i had a problem wid this set in feb 2010 and i gave it to nokia care for repairing.aftr few dayz they gave me back.it worked properly.just 15 dayz before i had a problem wid receiving calls and i gave it back to nokia care.yesterday dey cald me and said dat my cel has been repaired.wen i received my cel i found that the company has sent me a new model ie NOKIA 6303i classic which has more functions dan nokia 6303 but i want my old set back i didnt lyk dat new set at all.plz sir give me new set of nokia 6303.i vl b highly thankful to u......................i dnt lyk dat cell at all i vl b waiting for ur reply plz do a favour for me.i m using products of nokia frm the last 10 years plz dnt disappoint me sir plz do reply ...................
thanks

i devender sharma had purchase a NOKIA HANDSET 2690 ON 25-jul-2010 from delhi and after that near about two months there is no battery backup in the set which i have reported to the nokia care lajpat nagar 3-4 times and they kept my set near about 1 month from the date of purchase of mobile which is only two months , i m so frustrated and no positive response is given to me from the nokia executives , so plz suggest what to do.

My no is [protected],[protected]

nokia care very very bad service

I went to nokia care centre on 08/9/10 for software update . and mobile is ded in my phone. at nokia care mobile Phone Sumited 09/09/2010, IMEI NO. - [protected],Nokia Service centre Infocare services, 1st Floor, Vaibhav Complex, Maruti Puram Gate, Near Faizabad road, Lucknow - Ph[protected], mobile summit 09/09/10 . in my phone. they said to come after 15days and when i went after 1 week they said come again after 1 week . what a mess...... i bough m... what is the problems Sir mobile phone is not a recived .............. ok .... I have a complaint customer care and upbhokta forum ok ...

Thainks
Vivek Pandey
[protected]

To,
Senior Customer Care Manager,
Nokia, India

sir,
hi, this is anant patel from ghaziabad. I want to inform you that some priority dealers of nokia takes more price at the name of nokia priority dealer.
i bought a new cellphone nokia c3 from a nokia priority dealer at shipra mall, ghaziabad named ARENA MOBILE HUT,shop no 32,1st floor,shipra mall,indirapuram,ghaziabad. i went to buy this handset from there and ask the price of the cellphone. He told me Rs.7000 and gave me the handset at Rs.6900.
He told me that the price at nokia priority dealers are same allover india,so i bought the phone without any bargaining. But next day i saw the same set at another priority dealer at ghaziabad at Rs.6500,i shoked that he was cheating at the name of a wellknown company nokia.
So,i am requesting you to take an strict action against the dealer and let my extra money back.
Thanking you.

To
The Senior Manager (Customer Care)

Sir,

Reg:- Nokia 5130 xpress Music set IMEI: 355212/03/135077/2

We are shocked to bring to your knowledge that we have recently purchased the above music set on 06 july 2009, which is infested with certain technical problems. The Memory Card datas are vanishing automatically. when i open the meory card it shows the memory card is not formatted. Then after removing and reputting it, the memory space also did not show.. The phone also hangs. last week i gave my mobile to Tiruchengode and Erode Nokia care centre (TNGST No.:[protected] and CST No. 883181). They change the IC and they charged Rs.500. Till now my hand set is in problem. i kindly request you to take necessary action and give me a sucession. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Dear sir,
I recently purchased a Nokia 6700 slide from a Nokia priority dealer located at High Street Phoenix, Lower Parel, Mumbai, three months back. Recently it started showing a zigzag line on the screen all of a sudden. I went to the customer care center where they told me that this defect is not covered in the warranty and told me I would be charged for repairing it even though my phone was within the warranty period and this screen display error was a manufacturing defect on their part. The customer care staff were very rude and in-cooperative.
I would request you to look in the matter and provide me with justice.
Hoping for a positive response from your side.

Abbas Companywala
[protected]
[protected]@yahoo.com

Sir,
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. It hang continuesily While operating.It hang atleast 10-15 times in a day. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithful customer,
Nilesh Shah

Dear Sir/Madam,

I purchase my Nokia X3 on 05/09/2010 from Nokia Priority Dealer (Air Connect, Bangalore), within 2 days i come to know that there is problem in camera, i went to that shop again i tell them about camera problem, so want to check my cell but the battery was completely low, though last night i charge it completely, they ask me to keep cell in charging for 6 hour because it's a new mobile. that time i don't know that there is battery problem also. they replace my mobile because of camera problem, but they not replace battery and memory card. within 1 week i come to know that my cell have Zero battery backup, again i went to shop where i purchase this mobile but they said i have to go Nokia Service Center.

I went to Nokia Service Center (Star Electronics), they kept my mobile for 1 day & said there is Software problem in my mobile. After servicing problem was same. After 4 days i again went to Nokia Service Center (Star Electronics) they replace my battery and ask me to keep mobile in charging for 8 hour for 3 Days because it's a new battery, but after 4 days my the situation is still same.

I am struggling with this mobile like any thing. Now i don't know what to do, I can't struggle with this Zero Battery backup mobile. Can you please help me, can i get my money back. Pls contact me at smile.[protected]@gmail.com

Dear Sir

Subject: Complaint against Nokia Care, Kotla Mubarakpur

From last few days, I was facing problem with the hands-free of my Nokia X6 which I bought just 3 months ago. On my first visit to Nokia care, they told me that I need to bring the bill. On my second visit to Nokia care, they told me that I need to mention battery number, charger no. and paste some C-sticker that is pasted on the box of X6. In spite of getting compeletely frustrated, I visited them again as it is nearest to the place where I work. When I went to them the third time today i.e. on Sep 28, 2010 somehow they agreed to submit my handsfree. When they submitted my handsfree, I also mentioned a little problem that I was facing with my phone. They told me that I should reinstall the firmware (Operating system). Since they told me that they have the latest software, I submitted my phone with them. On submission, they told me that I can get back my phone in the evening by 6 P.M. but at around 4 P.M. I received a call from them that accidently my phone has got dead and it will now take one week to get it working again but they will provide me a replacement phone. The replacement phone they were providing was Nokia 7610. Now, my X6 had all my contact numbers and important data. I had made back up of this data which I could restore on it once I get my X6 back. But that back up can not be restored on 7610.

Therefore, now I am completely screwed by these people and I have no choice to but to live without my data, contacts and music for one whole week. Looks like my Rs 15,600 which I have spent on X6 have compeletely gone waste.

Please help me.


Yours faithfully
Sushil kumar
[protected]
Phone - Nokia X6 - 16GB
IMEI No. [protected]

Address of Nokia Care:
A 180 sukhdev nagar market kotla mubarakpur newdelhi-3, opp defence colony red light, New Delhi

Job Sheet No.[protected]/100928/34
Contact Person is Ms. Neeta Sharma - [protected]

Hi,
I bought Nokia X2 few day back. From second day onwards it started showing so many problems including bad camera result. I approached Nokia Priority store about this. They said this problem is with every X2 phone so they will not change it. Then i contacted to Nokia care and got same response. Then I complained about this to Nokia Customer care office, they promised to do something. I request all nokia X2 owner to call them and draw their attention over this.

Chirag Patel
[protected]

Dear Sir
Good Afternoon
I would like to bring the following in your kind notice for Effective Action.
I have purchased a Nokia Mobile Phone bearing Model no 6700 Slide on 14th August bearing bill No 1549 from Nokia Priority Three Vee Marketting(P) Ltd. Branch Office 65/2 Rajpur Road, Dehradun and I am facing problem ever since I purchased the set. I tried to contact the branch office and lodged the complaint two times but the satisfaction level is not up to the mark.
I have driven three times to the branch office and the distance is to the tune of 10 Km from one side and 60 Km for three rounds. Enough Petrol and valuable time are lost for none of my fault.
It is, therefore, requested kindly to look into the matter at the earliest and resolve the problem once and for all by replacing the Set and I would further suggest to instruct the Nokia dealing person to behave in friendly and soft way.
I want to emphasise further that I am a potential customer of Nokia Phones and I have always advised my friends for purchasing Nokia Mobile phones.
Thanking you in anticipating of positive and quick action at your end.


Yours Sincerely
Rajni Asthana
Sr HR Executive,
GEOPIC, ONGC
Kaulagarh Road
Dehradun
Mobile no [protected](M[protected]off[protected]R)

Hi my name is Tarun for the past one month i have been trying to get my Nokia 6300 fixed from the Nokia care Guys but the guys are not well trained enough that they cannot rectify the problem in the handset.

It all started with the keypad not responding problem as i originally belong to Panipat (Haryana) so i submitted my mobile to Nokia Care Guys:
Ram Gopal Estate Shop# 10,11,12 Bishan Sarup Colony Panipat
[protected],[protected]
on 21 Aug 2010 i got my handset back and was charged Rs 150 for Software Upgrade which is no where near to the solution to my problem. I checked the phone again the problem was not solved these guys asked for Rs 450 and took 1 week to replace the keypad IC and gave me the handset back saying they cannot fix it it will cost me more probably i should buy a new phone .

THEY DID NOT PROVIDED THE BILL DESPITE OF ASKING and gave back Rs 450

Guys this is the response we get when we go to NOKIA CARE.

The Keypad problem became an intermittent issue now but two new problems started just after that
1. Keypad button light does not work
2. Mic doesn't work ( no one can hear my voice when they or i call).

Then i tried to approach Gurgaon Nokia Care as i am working here in Gurgaon
Nokia Care in Sec 14 but these guys were unable to fix the problem
And yes took Rs 150 for replacing a new mic
But still problem not solved till date.

I am wondering if this would be the service provided by NOKIA i will never buy a NOKIA phone
Currently in my family i have 4 Nokia phone as i trusted nokia


Please help me someone
Nokia Serial# [protected]
My phone# is [protected]

Dear Sir,

Sub: lost mobile

My name is ketan sharma from surat. i lost my mobile on 21/09/2010. my mobile imei no.is [protected]. i purchase croma, surat, and bill no. is[protected] and purchase date is 03/12/2009. so please help.

Regards,
ketan sharma.
[protected], [protected]

Hello,

I am a regular user of Nokia from 2005 when I bought my first mobile N-gage, later I bought Nokia N72 in 2007. I have had many visits to Nokia Care in these years which all were quite satisfactory. All this had made me a promoter of Nokia but recently all those good things are being over shadowed by a bad incident.

-> Few weeks back my Nokia N72 screen started to have some lines and used to flickers some times.
-> As it was old phone I did not wanted to spend much money on it, I was waiting for C-6 to launch so that I could change my phone.
-> I went to Nokia Care (Mobile Care in BTM Layout 2nd Stage, Bangalore) to get it fixed for time being
-> I gave mobile there on Monday (20thSept2010), they told me like all other Nokia Care in India that they will check it, checking cost will be around Rs 350 and Rs 50 as the registration and if any new component will have to be put into it, they will call me ask (fair enough).
-> Then I got a call from Nokia care on Friday (24th Sept 2010), a girl was on other side. She told me that a new component has to be added in mobile and that will cost Rs. 450 more. I asked her will that fixed the problem? She said yes sir, we have to change display connector of the mobile. I said ok then do it. She then said that I can come and take mobile that day. I said I will come on Saturday (next day).
-> Next day when I went Nokia Care they handed me over mobile and I turned on the movie, it was still having lines on display. I showed the lady who was sitting on dispatched counter. She took mobile back inside and came after some time saying that “Sir its display has to be changed”. I Ask asked her how much will it cost it said Display will cost you Rs 1050 without tax. And I will have to pay whole sum of Rs 2050 for component they changed and for display.
-> I told the lady that why should I pay for the thing which have not solved the problem. I told her I am ready to pay for display but why for something which thinking will solve the problem but did not. See told me then I can take mobile in current state giving sum around Rs 800.
-> I told her that this is not right and I will not take mobile like this. They should have told me earlier only if I need to spend so much money.
-> Later I called Nokia Help Line number[protected], person who picked phone there told me that I should go to Nokia care and let them talk to Nokia Care representative.
-> I went back, this time there was a new person there (I suppose he is owner of that place). He talked to people on your help line; there were multiple calls from number [protected]. After those you’re Help Line people told me that I have to pay for money as the component they have change was a supporting component and also have to be changed.
-> Now that person in Nokia Care is telling, me that I have to pay Rs 2500 as display cost is Rs 1500 (check above, earlier they told me that display cost is Rs.1050), else I can take the mobile in current condition (which still has line and is still filtering) in sum around Rs 800.

My Question:
->Now tell me why I should pay for something that did not solve my problem.
->If you take your mobile to Nokia care because your mobile is not working and they told you that they have to change speaker then it will work, later when u come its not working and they now say that you have to change power button to make it work. And then ask you pay for speaker also and power button also, then how that is right.
->Even if they are saying true that other component needed to change to correct display then why did not they told me earlier on call, if would have told me that it would have cost Rs 2500 I would have told them not to fix it as I want to buy new phone.
-> And why does after my complain charge of display increase by Rs 500. Can you people tell me what is the correct cost of N72 display?
->Now I have two option either I take my phone is old state given RS 800 (I was told that this will solve the problem that’s why I agreed) or I gave Rs 2500 for both display and component which does not fix my problem.

This whole issue has caused me much metal problem. I feel like I have been made fool by Nokia Care and I have to spend so much money just to get my mobile back...
I am ready to take my mobile back in condition I was before, they can take out the component they put.

Job Sheet Number:[protected]/100920/50
Name: Sumit
My email Id: [protected]@gmail.com
Nokia Care Details:
Mobile Care, 808, 7th Cross, Micro Layout, BTM 2nd Stage, Bangalore 560076

This is the worst phone nokia has produced. None of d specifications mentioned r upto d mark. Camera doen't give a clarity of even 2 megapixel. Flash is too flashy it spoils d images taken. D phone takes 4-5 hrs to get charged n gets drained within 2 days. D phone reboots when u watch a video. D phone heats up aftr using for sometime. If the memory card is loaded with more than 1 g.b d phone works even slower than d bug. Camera automatically goes to standby mode. Wht else is left. I dont think anyone would buy dis phone aftr knowin all these defects. I want NOKIA to take back my phone and pay me compensation for facing all these problems.

Hi,

I've lost my mobile last thursday. it's NOKIA 5130 Xpress music hand set and it's a new set. Some one has taken it from temple. please help me in getting my mobile handset back. I've blocked my number temporarily. I've logged a complaint in near by police station as well. I've mobile purchase bill and IMEI Number with me. will some one help me in getting my mobile? my IMEI Number is [protected]. I've heard that mobile phones can be tracked by this IMEI number when the person who has taken ur mobile recharges for the next time. please help me.
Regards,Valli. my alternate mobile number:-+91 [protected]

sir i was purchased nokia 5233 in july. after one month it has a problem display i was given that nokia care center sita buldi nagpur and they were retrurned to me after 16 days, but now again it had a problem against speakers and i given tha nokia care center sitabuldi as on 23.9.10 and it was returned to me on 25.9.10. after reciveing the two or three calls same problem create so what can i do? pls took the strict action against care center buldi.

sunil pande
[protected]

PLEASE HELP!!
I have been mentally harrassed by Nokia Care executives at Jail Road Franchise NET DOT SOLUTIONS PVT. LTD. for a month now. I recently purchased a Nokia 5233 handset from subhash Nagar Mobile One retail shop, who have given me an old model which initially worked for a month and it was a very useless and weak battrey, which didn't last for even a day. Knowing that nokia battries are very good and long lasting i made my decision to buy a nokia product but i made a wrong decision. I have made atleast ten visits to nokia care and they first took 7 days to return a new battrey and when i received the battrey it was dead too. i have shown my battrey and phone to other mobile retailers also and have tried several methods to get it working/changed but i am feeling so helpless that after spending/saving my harde earned money i am not able to use this handset. I want strict action to be taken against NOKIA and its false service centers. They have been negligent and irresponsible all of them treating me so badly. please do something, its a request of a common man of delhi.