Nokia India Complaints & Reviews

Hi,
I purchased my Nokia 5130 ExpressMusic handset almost a year back. After 7-8 months o[censored]sage it started giving problem of call drop. It use to get switched OFF as soon as I tried to receive any calls. I went to Nokia care in Aundh and they tried to get the software udpated to see if it resolved the issue, but with no effect. They gave 2 attempts without any knowledge of whether their approach would resolve the issue.

Then they sent it their main Nokia repair center, from where I received the handset after almost 20-25 days. And again the issue still existed after I used it for 2-3 days. After this again it was sent to their head office for repair.

In this entire process I almost lost 2-3 days and my warranty got expired. I asked Nokia care and call center to provide me with a replacement since they were unable to resolve the issue. I had to go almost 5-6 times to followup with them and get my mobile repaired.

Nokia neither provided me with a replacement nor any warranty upgrade because of the problems that I was facing.

Now finally, when i have received the handset, call drop problem is not occurring but it has started giving problem of battery draining out in 2-3 hours.

I tried replacing the battery with a new original Nokia battery, but of no use.

I don't really understand why Nokia did not provide me with a replacement though their handset hardware had problem.

I can go on and on over issues that I am facing with this Nokia 5130c model that I am facing, since the pain is endless.

I would recommend, stay away from Nokia since their service is pathetic.

Regards,
Sagar

DEAR SIR
THIS IS REGARDING MY N 82 NOKIA MOBILE THE PROBLEM CONNECTED TO IT IS,I AM UNABLE TO RUN THE APPLICATION LIKE AXIS MOBILE,ICICI BANK AND HDFC MOBILE SOFTWARE.
AFTER DOWNLOADING THE SOFTWARE FROM THE RESPECTIVE SITE WHEN THE N 82 TAKES SETUP OF APPLICATION IT GETS HANG-UP.SO WHAT ARE THE POSSIBLE CAUSE OF HANG-UP,AND HOW TO RECTIFY THE PROBLEM.

YOU ARE COMMENTS ARE RECOMMENDED


THANKING YOU

REGARDS

MOHANKUMAR VISWAKARMA
[protected]@yahoo.co.in










t

it is not connecting with the internet and there is a message appearing that there is a hardware failure in the modem

sir,
Nokia care 87,civil lines ,ayub khan send my phone3110CL(IMEI [protected]) job sheet no.2180 on 21-07-10 to company for repairing,then nokia send me a new nokia 2600 classic(IMEI [protected])on 20-810. .BUT Nokia care give me old nokia3110cl & says company send this phone & dont provide the letter of change IMEI PHONE NO.I THINK he give me theft mobail phone so i am not takeing that phone..pls help me to received my phone.

thank you .
Vishul saxena
M.No.[protected]

Often am getting d software problem in my phone, If i go complaint they r doing it. But am getting d problem again. They reload my software for more then 5 times. If they do that am losing all d contacts in it. Plz do something for this problem. (Still its in d warranty period) My mail id's [protected]@gmail.com

Dear Sir,
I am Manjunath and i bought a Nokia N79 on October 2009.Ever since i brought the phone i faced the complaint of hard keypad. I complained the same on March 2010 and gave it to Nokia care stating the same problem, but they said its a software problem and took my phone for a day , when i recieved the phone Sd card protection cover broke.when i asked on that they told me to hand over the phone so that they can send it to delhi and replace it, Since i dint have time i went to Ranchi and approached nokia care but they said external damage wont be covered in warranty and gave me a rejection letter which the Chennai Nokia care dint give me. after a while the screen was displaying weird colours nad keypad light was not working. I came to Bangalore and reported the same complaint bu Bangalore Nokia care told me that there is external damage warranty is void and on my request they topened the Phone and found water damage(which was not done by the other two Nokai cares of Chennai & Ranchi even after i reported the same complaint). Because of the Fault of Nokai care Chennai i had to repair my phone putting Rs.2000 from my pocket and even my warranty is lost. Evn after spending Rs.2000 the problem is not solved, The display problem is persisting. I am deeply hurt by these incidents related to Nokia Care, so i would like to take Nokai care to court and see to that such incidents dont happen again. And i also want replacement of phone stating manufacturing defect or supply of faulty phone by nokia. Pls take a serious action on this case. My contact no is [protected].

From
Sudhir R.Kangutkar
Shree Pushkar petro Products Ltd.
202,Bldg.No.3-A Rahul Mittal Ind.Estate,
Sir M.V.Road, Andheri (E).Mumbai. 400 059.
Dear Sir
The Mobile bearing No. [protected] (Vodafone) has been lost on dated 22.08.2010 at 21.00 to 21.30 Pm approx.Model No.Nokia N72-5 IMEI No. [protected] C purhase dated 02.011.2007 .

I this connection I request your honor to block the Handset traced, and take necessary action with the help of mobile and IMEI Number and intemate me the above saiid mobile or my email i.e.[protected]@shreepushkar.com are functioning with which sim acrd. I also request you to blocked the handset moblie with incoming and out going functioning..I hope you may consider the request and awaiting for favourabl response adn reply.
Yours Sincerely
Sudhir Kangutkar.

Stolen Nokia Mobile Model 2700 Clasic Black

Dear Madam/Sir,

I lost my mobile on 17/8/2010 from Hapur Railway Station. My Phone no. is [protected] (Aircel), my phone model is Nokia 2700 Clasic Black and mobile IEMI No is [protected] & Battery No. R-953M11811581. Please block my above mobile and number.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,
Deepak Kumar,
S/o Sh. Chandrika Prasad,
Sugar Cane Research Center,
Gorakhpur,
Kuraghat, Gorakhpur (U.P.)
E-mail: indrs.[protected]@yahoo.com
Ph: [protected]

I Rodger Soler lost my new Nokia 5233 handset on the 30 th May I had lodged a complaint with Police but there is no result I would be satisfied if the handset could be blocked with the help of the IMEI number [protected]. I would be glad to hear from you.My email address is [protected]@yahoo.com

To
The Senior Manager,
Nokia India (Customer care)

Dear Sir,

I am Kailash Chandra from Kashipur,Distt. UdhamSingh Nagar (Uttranchal), India. Being a regular user of Nokia products, I have purchased a Nokia 6303c handset on Sep'2009..
From the 8th July'10 I was experiencing '# key not showing on screen and handset being hang''.

I took it to Nokia Care, where they could not repair it and so send it to the service centre at Kashipur Distt. UdhamSingh Nagar. The same is lying there till now.
[ IMEI No. - [protected] dated 8th July'10]
I am told by Nokia Care that I'm facing above mention problem and he deposit my cell on dated 08.07.10 and said contact the after nearby one month we will send this cell to Delhi Office.
I cannot use the phone for one months now, so the purpose of purchase stands defeated.
After one month , I came to Nokia Care Centre, I received the cell 2nd Aug'10 but; problem was still same.

The Nokia Care Centre Executive said, please leave the cell once more we will send the cell Delhi Office, we will give you reply after one month.
So, Sir, I once again deposit the cell same date (2nd Aug'10).

After one month on dated 23.08.10 I went to Nokia Care Centre, executive says me your cell is not working properly, problem is still, so, sir, once again I leave the cell Nokia Centre. And lease not last i deposit the cell on dated 23.08.10.

Lastly, after duly purchasing a new phone nobody would like to use the same if it makes a tour to the service center so early.

I am also awaiting reply from the Nokia Senior Authority
As such, I would like to request you to kindly provide me a replacement phone or a new phone of some better model for which I am ready to pay the difference amount.

I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation. Thanking you.

Attachment Service Job Sheet

Kailash Chandra
C/o M/s Mehrotra enterpirses
Ramngar Raod,
Kashipur-244713(UdhamSingh Nagar)
Uttrakhand

email : [protected]@rediffmail.com Mob Office [protected]

harrassed by service
Dear Sir,
i gave my nokia 5233 for repair as it was not starting, at nokia care faridabad . they upgraded software when i came home found that it had hanging and touch created from nokia care side.i again gave it to repair.when again i went after 2 days to take it, i found that again same pro.they asked me to come after few days. wheni got my cell i found that they have placed songs auto shuffle while messeging on the spot.i finally decided not to give it to repair again, and took it with me.
its been more that 1 & half month i gave my cell to repair for not starting when i got it finally after goin for 6 times, it had several problems creted from nokia care's side.they just upgraded software & in return following were problem created by them.these are...
1. some time touch pro
2. hanging pro..
3. songs auto shuffles while messeging.
Earlier these problems were not there when i gave it for repair(it was not starting).
i have complain the manager of nokia care also i mailed nokia website but no response from them.
i am harrassed by their poor service as when i gave cell for repair(itwas not starting) they upgraded software but in return the above 4 problems they created & i had to go there 6 times, my time & money is wasted &also my cell is not in goo working condition.please help me for that.

dear sir
i m very old user and customer nokia but this time i m so disappointed.aboute nokia new product and nokia care peshawer not convence me.
i have a nokia 5130 xpressmusic mobile site,but in this product no screen saver option,save massges not convert again to inbox or buckup file. i sabmited my phone many time in nokia care peshawer pakistan but they are not able to solve my problam or help me.
so kindly i requested you people to help me aboute this trouble.


i hope nokia conected people.this is not a just words this is fact.





thanx........,
zeeshan khan
peshawer pakistan

[protected]@yahoo.com

mobile no. [protected]

what to complaint when there is given service no for nokia care but they directly says nokia can not find and trace lost mobile just give complaint in police station.. where complaint is given then police says u have to wait till nokia will give us result but we dont know when they'll do? I have every documents of my newly taken mobile then also no proper service from anywhere? tell me what to do n how to find out my mobile... if any help is from there then plz let me know by e mail on [protected]@yahoo.in
Thank u...

Hi
I got myself a nokia5230 XpressMusic on the 20 August 2010 and the voucher that is in the box expired on the 15/06/2010 and I think it is a shock The pin code is FRZZNJS4DQCHZTPS

on18.07.10 i procured Nokia 6700 slide mobile from your Hot spot , Tambaram, chennai -45
next day onwards i found hangging, automatic switch off and over heat during usage
then on 20.07.10 i contacted your stores executive he just checked and told to use it and if i find any problem asked me to contact once again.
so many times i visted your shop but there is no proper response and at last on 14.08.10 he forwarded my mobile to nokia service center and informed me that there is a problem in a soft ware and after rectification he handed over on friday but the problem till exisisting.
pl advice how to proceed and i request you to replace the problamatic mobile

K.suresh babu
DGM-QC
Piramal health care
chennai
mobile: [protected]
k.suresh [protected]@piramal.com
[protected]@yahoo.com

Dear Sir

I have purchaged nokia cell phone product no- 2700c , there is problem , some times it shows that sim card registration faild & there is no signal, i have checked sim from operator vodafone but as per operator sim card is ok for this problem , insert sim card in other phone & sim card is working. I have visitied to Nokia care JOb sheet No[protected]/100819/29, Alambagh nokia catre center by Name Rema Electronics...

Dear Sir/Madam,
I had lost my mobile phone in a browsing centre at Maruthi nagar, madiwala. I immediately registered complaint at Madiwala Police station and blocked the SIM card. So please help me in tracking and blocking of my mobile phone. The details of the phone as follows,

Name : N.Pandeeswaran
Mobile model : Nokia 6030
IMEI number : [protected]
Mail id : [protected]@gmail.com
Lost date : 15/8/2010
SIM in use : Airtel
Mobile number : [protected]

Hello there,
I am Subhas from Bangalore and I'm a happy user of Nokia cellphone.Actually my new Nokia X6 had some problem like Scratch of Panels, software and Headset. And I submit my mobile for repair in (JOB SHEET No[protected]/100819/103)
Nokia Care Bright Caree,Malleshwaram, Bangalore.And they charged Rs-4500 for replacement of penel and Software update and Headset connector.But the problem of Headset is not yet solved, but now they are saying that You must have pay further amount to solve the Headset problem. And even they are hesitates to give the information. So ,here i request you to please solve my problem and hope you may Suggest the employees of BRIGHT CARE to behave happily with the customers.

Thank you

I bought a Nokia E71 Phone on 16th August 2010 from The Mobile Store, Madhapur, Hyderabad. After using 2 days i have a weired problem with menu key. When i went to 'The mobile store' the response was you can go to Nokia care and service it. I bought a new phone and do you expect me to service it after just 2 days o[censored]sage.

Is this not something serious Nokia has to look into. 'The mobile store' expect me to give them a POA ceritficate from Nokia care so that they can exchange the phone but Nokia Care, Madhapur, Hyderabad branch tells that they dont provide any such certificate.

I am now in a catch22 situation and i dont know whom to contact for this. Since this is just a 2 days old mobile why should i service it. Its either Nokia's or The Mobile Store's Responsibility to serve customer. If such kind of service is given to customer i would never sugget anyone for a Nokia Phone or The Mobile Store.

I went to Nokia Care 3 times and The Mobile store 3 times today and yet there is no solution. The kind of service i got after buying a Nokia Phone is not at all satisfactory.

I would say The Mobile Store has the worst service and same with Nokia Care.

I have a complaint against Nokia Service Center. I've sent the following mail to them. Please go through the mail to know the nature of my grievance.


Hi,

I've purchased a Nokia E75 [ESN/IMEI Number : [protected]] on first week of October 2009.

By the end of May 2010, I was having severe problems with my set - it became very slow and sometimes unresponsive, and stopped working one day. I submitted my phone to Infotel Services, 1 Ekdalia Road, Kolkata 700019. Assigned Job sheet number was[protected]/100601/35. The phone was returned to me the next day after upgrading the software and everything seemed fine.

On 15th August, 2010 the camera in the phone stopped working, camera button was not working. Additionally I noticed that battery standby time was decreasing day-by-day, and the phone was getting hang every now and then. I again submitted my phone on 18th August,2010 to Infotel Services, 1 Ekdalia Road, Kolkata 700019. Assigned Job sheet number was[protected]/100818/48. I was very unsatisfied with the status of my phone and tried to express my concern to the Center Manager, Mr. Abhijit Chatterjee. But I am really sorry to say that he has a very irritating and unhelpful attitude. All I wanted was an email-id through which I can officially communicate my grievance and concern to Nokia. He point-blankly refused to give me any email-id and all I got from him was a phone number [protected] which he said was of his RM. I called up RM and he asked me to sms him the current job sheet number, which I did promptly.

I was given a call on 19th August, 2010 and was informed that my set was ready to be delivered. Upon delivery, when i connected the battery the set did not work.They took the phone away and informed me that only the OS was re-installed, and I need to wait for half-an-hour more so that they can again re-install the software. I think NOKIA SHOULD PROPERLY TRAIN THEIR SUPPORT STAFF TO NOT TO FORGET THE BASICS LIKE CHECKING THE PHONE AFTER AN UPDATE OR WHATEVER SERVICING THEY DO, ONLY TO ENSURE THAT THAT PHONE ACTUALLY WORKS WHEN THE TECHNICIANS CLAIM THAT THE PROBLEM HAS BEEN SOLVED. This whole process took 1:30 hours, with no positive result in the end. I informed them that I'll come back tomorrow to collect the set. After that I tried to call up RM who didn't receive my call, and very conveniently forgot to call me back after that.

I went to Nokia service center today at around 6:15pm and handed them the job sheet to collect my phone. Even after waiting almost an hour, there was no update or absolutely no one in the center showed me the courtesy to inform me the status. Eventually I was very angry and demanded that my set to be given back to me as I've lost all faith on Nokia and it's authorized Service centers. It was then, almost after an hour, I was informed that the set would be send to Delhi and I can only expect a delivery on/after 3rd September,2010.

Under the circumstances, I have the following questions and I demand an immediate reply from you on this.

1. After buying a high end set [I bought the set for Rs 23000] why should I suffer so much, and that too within warranty period? Nokia as a brand name has always been a big player, and I confess that I did have a fascination on Nokia phones. But I'm really sorry to say that compared to such a big name as Nokia, I feel even street side vendors are more cooperative.

2. I want to officially register a complaint against Center Manager of Infotel Services, 1 Ekdalia Road, Kolkata 700019. I'm really sorry to say that he is not at all competent as Center Manager, and THE WAY HE HANDLES AGGRIEVED CUSTOMERS IS NOT AT ALL SUITABLE FOR NOKIA.

3. I want an immediate status update on when I can really expect to get my phone back and what are the steps that are being taken to rectify the problems with my handset.

4. I will also need an escalation matrix with phone numbers and email-id's for these sort of events. I've already called up [protected] and a complaint was registered [Complaint No: 1-[protected]]

5. Finally, I would really like to know who gave Nokia the authority to waste their customers valuable time and energy. For the past three days I've been visiting this center for almost 1:30 hours everyday, only to come back with more frustration and hatred for Nokia. It might be that Nokia does not care about after sale service or is simply not interested in helping their customers out, but please let me know such policies so that at least in future I'll know what to expect from Nokia.

Please mail me back on this as soon as possible, as I would really like to know whether Nokia seriously believes in helping out their customers or not.

Regards
Suman Gupta Chowdhury
[protected]@gmail.com
[protected]
42/104, New Ballygunge Road,
Kolkata 700039