Nokia India Complaints & Reviews

As per the following attached mail it is conveyed by nokia care that my handset that was sent for repair & is having some technical fault. So it will be replaced with other hand set, but as per reply from nokia care they are issuing me a loose handset in exchange of my handset. I do want the exact proof n sealed handset box if they are to replaceit, either they can issue me some used phone also i doubt just to be sure "PLEASE HELP"

Go through the full mail :

Dear customer,
We can’t provide sealed handset along with a fresh bill from Nokia as this handset has been swapped under service repairs.
Regards,
Nokia Care.

From: Jasmine Sawhney [mailto:[protected]@hdfc.com]
Sent: Friday, August 13, 2010 11:38 AM
To: panna_aia.[protected]@nokiacareind
Subject: Re: FW: query for job sheet no.[protected]/100804/20

Dear Sir

OK, But please confirm i should get a fresh sealed handset also along with a fresh bill from nokia

Please acknowledge..........................

Immidiate reply is expected

regards
Jasmine

From: "panna_aia.[protected]@nokiacareind" <[protected]@nokiacareindia.com>
To: "'Jasmine Sawhney'" <[protected]@hdfc.com>
Date: 08/13/2010 11:35 AM
Subject: FW: query for job sheet no.[protected]/100804/20





Dear Nokia Customer,
The status of your handset is SWAPPED. Your replaced handset is ready to be collected. Kindly collect your handset.
Regards,
Nokia Care.

From: panna_aia.[protected]@nokiacareind [mailto:[protected]@nokiacareindia.com]
Sent: Thursday, August 12, 2010 11:53 AM
To: 'Jasmine Sawhney'
Subject: RE: query for job sheet no.[protected]/100804/20

Mam,
Sorry! The handset model cannot be changed.
Regards,
Nokia Care.


m: Jasmine Sawhney [mailto:[protected]@hdfc.com]
Sent: Wednesday, August 11, 2010 11:10 AM
To: panna_aia.[protected]@nokiacareind
Subject: RE: query for job sheet no.[protected]/100804/20

Dear Mam/Sir

Thanks for your revert , but i just want to confirm either i can change this model with some other handset as i m highly disappointed with this handset since it was a newly launched model, i doubt it may create problem again.

Please confirm...............

Thanks & regards
Jasmine
From: "panna_aia.[protected]@nokiacareind" <[protected]@nokiacareindia.com>
To: "'Jasmine Sawhney'" <[protected]@hdfc.com>
Date: 08/11/2010 09:44 AM
Subject: RE: query for job sheet no.[protected]/100804/20








Dear Nokia Customer,
The status of your handset is awaiting swap. A swap handset will be issued to you very soon. Thanks for your kind cooperation and support.
Regards,
Nokia Care Centre.
Ambala Cantt.

From: Jasmine Sawhney [mailto:[protected]@hdfc.com]
Sent: Tuesday, August 10, 2010 1:54 PM
To: [protected]@nokiacareindia.com
Subject: Fw: query for job sheet no.[protected]/100804/20
Please reply urgent...............................

----- Forwarded by Jasmine Sawhney/HLSIL/Chandigarh/HDFC on 08/10/2010 01:53 PM -----
From: Jasmine Sawhney/HLSIL/Chandigarh/HDFC
To: [protected]@nokiacareindia.com
Date: 08/09/2010 05:49 PM
Subject: query for job sheet no.[protected]/100804/20









Dear Sir/Mam

I had purchased nokia 3710 Fold on 1st july'10 but it created problem as all dialed, received & missed calls are not getting deleted and showing invalid selection on screen also many of my contacts saved in mobile phone got deleted itself. I had registered my complaint at Ambala Nokia care

Please confirm the status of Job Sheet No.[protected]/100804/20 ( ESN / IMEI NO. [protected] )

As i checked up the status online it showed job closed. I had submitted my handset to your nokia care branch, sadar bazar Ambala Cantt on 4th Aug '10
yet i havn't received any revert in concern to that.

I m almost handicap without my handset , as your branch executive had issued me the standby handset and it is almost for a blind person its key pad is totally clear not even a single alphabet can be viewed on that and another the screen is damaged n when i asked to exchange they replied, all standby sets are alike.

So please consider and revert. Need instant help

Thanks & regards
Jasmine


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Disclaimer :The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of Housing Development Finance Corporation Limited.


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TO,
NOKIA SERVICE.
THIS IS VENUGOPAL REDDY.G WHAT ABOUT MY MOBILE STATUS ALREADY I WAS SENT THE MAIL TO YOUR SERVICES ONE WEEK BACK BUT DONT GIVE ANY RESPONSE THIS IS NOT CORRECT THIS IS DAMAGES TO YOUR REPUTATION . CUSTOMERS ARE PURCHASE THE PREMIUM MOBILES FOR HAPPY TO COMMUNICATE TO OTHERS BUT YOUR SERVICES ARE VERY UNHAPPY JUST LIKE IRRITATING TO US ,WE WANT IMMEDIATE RESPONSE.

MODELNO.6500 SLIDE
IMEINO. [protected]
I HAVE EXTENDED WARRENTY ALSO
INVOICE NO.6856NOKIAC.SERVICES BALANAGAR.
INVOICE SERIOLNO.[protected].
COMPLAINT NO.[protected]/100721/26 AT BALANAGAR NOKIA SERVICE CENTER OPP.FISHMARKET,SERVICE CENTER NAME IS C.SERVICES.

DEAR SIR,
I HAVE PURCHASED NOKIA 2690 SET FROM BAHARI SHOWROOMS, NEAR CENTRAL TOWN, JALANDHAR ON 06.08.2010.WHEN I INSERT THE SIM IN IT THE ONE SIDED VOICE IS NOT CLEARED. I COMPLAINED THE RETAILER HE SAID THERE WAS A SIM PROBLEM. I CHANGE THE SIM BUT PROBLEM IN THE SET PREVAILS. I SAID TO HIM AGAIN BUT HE SAID GO TO THE SERVICE CENTRE AND LODGE A COMPLAINT.

Dear sir,
i am using aircel unlimied pocket internet on my nokia 2700 classic,but i am unable to play streaming videos in my cell.i asked aircel customer care they said it is cell phone problem.so sir kindly tell me settings r suggest any software that will play streaming videos in internet and my browser is opera mini 4.2

My no:[protected]
E-mail id:[protected]@yahoo.com
K.srinivas

Dear sir,
I have submitted for repair on 21/JUL/2010 to Nokia care located at SHOP No. 5&6 Ploy NO. 135 Malviya nagar Bhopal, with relevant NCC No. 738_504876 with minor fault whereas my screen was in working condition. Sets IMEI NO. is [protected] & product code is 0572321.
I was told subsequently that repair will cost including taxes will be Rs 6000/- appx to which I agreed with target delivery date of 24/JUL/2010. Later on when I went to collect the set, the case of set was not changed and I was told to wait for another week. Then again I was told that new case cost will be additional to which again I agreed and yet I am waiting for the call to collect.
With no technical knowledge I percieve fraud on part of dealer or company whereas to make sure that no fraud is taking place I asked the care people to return the replaced part back whereas same request was denied and I was told that it is against company policy. With all due respect am I not the owner of the part or anything for which I am paying.
Anyways alike every Indians JAANEY BHEE DO YAAR POLICY I am still waiting for the call from repair centre. Last but not the least I was told that there is no gaurantee of set to work properly even after spending so much money. I wish I was told the same when I bought the set for 35500/- only.





JobSheet Status Enquiry



JobSheet Details
Customer Name GURINDER Job Sheet Status Closed - Repaired
Job Sheet No [protected]/100721/24 Date 21/Jul/2010
ASC Name Care Solutions



This is the latest information you get on Nokia site whereas I have still not received my set. God knows when their lying will stop. Anyways this is update to complaint already lodged with your site. I only pray even doing all this is worth it.
Regards
Gurinder singh
Mob: [protected], [protected]

I was purchased nokia 5235 handset in 7th july. In that time dealer is said that u have one year unlimitted songs download in ovi music site and he will not communicated how it will activate. But i tryed in PC and Mobile it will display in PC "We don’t know what this number is, but it’s not a valid voucher" and in mobile it will show "you're not authorised to download any songs". I complaining about this to Nokia customer care by one month, but they will not able to solving this problem and they will not responding. They given customer complaint No 1-[protected], regarding this i will sent two customer complaint mails but they are not responding.
Please do the needfull one as earliest as possible.

Rgds
Nagalingesh N
Cell No [protected]

I bought a nokia 5130 cellphone on 04.09.2009 from an authorised dealer. From the day of purchasing it is having a manufacturing fault. It shows wrong message time. I complained about it to the dealer who suggested me to go to the local nokia customercare centre. The authority at the centre told me that they will update the software of the phone. They did their job and returned the cellphone to me after 5-6 hours but all in vein. The problem was as it is. It shows the time of message with a difference of about 5.30 hours. Finding no other way to solve this problem I am sending you this email to request you humbly to take proper action and guide me further ,please. Thanking you. DETAILS :- BILL NO. 754 DT.[protected] BRANDNAME : Nokia 5130 IMEI - No. : [protected] BATT. No. : 08063 Ch. No. ; 06021 Dealor TIN No. : [protected]

i went to the east delhi centre for my mobile e 63. i had just bought 1.5 months ago and it suddenly stopped workding.. i just went tothe maa communoications in eas dehi centre, at luzmi nagar.. they are not just bothered to listen to the cmompliants.. and they took about 2 hours to check the fault in the handset and after that they told that you have to pay 2000 for the mobile repair.. it is just very disgusting experirence for me and if this is what nokia gives to us after buying the mobile .. i think nokia should think over this and take some action for this.

neeraj
[protected], [protected]

I lost my Nokia Mobile with IMEI No: [protected]. It was pick pocketed in a crowded BEST bus. Please Block this mobile and send me confirmation mail in my ID [protected]@yahoo.co.in.

Thank You

V.Balasubramanian

Hi,
i have submitted my e72 on 4th august and till yet i never got call from nokia for any status update.
In my phone there some typing error which was unable to resolve after software update.
Now i m helpless as i dont have my hig end nokia e72 phone please help me ASAP.


Regards
Imran khan
Times of India
[protected]

Case reference no 1-[protected]
Further to my Nokia 5030 handset complaints and depositing the same for the third time at Nokia Care center,M/S Rayrhythms,Vadodara,I was told to collect my handset on 2.8.2010 by the center(19 days after depositing).I collected the same on 9.8.2010.My handset battery was replaced with new one by the center.To my great surprise,the problem still persists about battery getting discharged to the extent of 90% in 24 hours without nearly no use of the handset in a day.This problem does not occur in my other 2 Nokia handsets.It is therefore felt that there seems to be an inherent defect in the handset which is not diognised properly/correctly even after keeping the handset for nearly 19 days!!My request for replacement with a new handset is also not entertained by you.It is totally a lack of competence in identifying a defect and rectifying a defect.I have no further wish to deposit the set for the 4th time at the center because it is an agony to experience a 'chaotic' wait at the center.You can therefore treat my case as closed from my side.I may not now opt for a Nokia brand and shall recommend the same to my well wishers and business friends.I just thought of bringing above to your notice and nothing else.
Regards
R R Chari
Husband of Sarada Chari
Vadodara

had purchased an E72 NOKIA Mobile handset in January 2010, IMEI No. [protected] and also paid charges for extended warranty. Due to manufacturing defect, the keypad mat started dislodging and i went to Bright Infocom, the authorised service center for replacement of keypad in amy 2010. I was told that i would be contacted soon as they did not have supply of Black colour mats. Inspite of several visits and calls they were continously claiming non-receipt of keypad from company. Vexed, i called Nokia Customer care on 26-07-10 and was given a complaint reference number and was asked to call back in 48 hrs. I kept calling every day from 28th but all in vain. Since yesterday, the call center executives started keeping me on hold or disconnecting the phone. I had deposited the handset with the service center on 30-7-10 but the same exscuse of non availability of keypad is given. It is pathetic and a shame on a MNC like NOKIA for this kind of attitude and their customer care call center's behaviour. HP, TATASKY, etc are customer friendly but NOKIA seems to be taking Indians for a ride.

sir,
my friend had lost his nokia 7210c in 9/08/2010. he was in a causality case of his mother. His mobile IMEI number is [protected] he purchased it on February 11th 2010. so kindly take it as a complaint sir.

Sub: Nokia 5030 (IMEI: [protected])

Ref: (i) Tax Invoice no. DEL/011/59/00001/1710 dated 14.8.09 of The Mobile Store, B-1, G.F., Connaught Place, New Delhi-110001

(ii) PAID Retail Invoice no. 280/03 dated 17.5.10 for Rs. 450/- of Gulati Communications, F-12, Bhagat Singh Market, Near Gole Market, Connaught Place, New Delhi-110001

(iii) Service Job Sheet no.[protected]/100630/107 dated 30.6.10

(iv) Retail Invoice no. 454/05 dated 04.8.10 for Rs. 50/- of Gulati Communications, F-12, Bhagat Singh Market, Near Gole Market, Connaught Place, New Delhi-110001(Not paid)



In reference to above, it is pointed out that I have submitted my phone first time on 15th May, 2010 because of charging problems. They returned my handset on 17th May,2010 after repair on chargeable basis under ref(ii) because it was said to be of external damage and not covered under warranty. But after sometime the same problem persist and my handset didn't support my headsets also, so I submitted it again on 18th May,2010.They told me that they will repair it and return it to me within 7 days as there might be a problem in software. They returned after a long duration on 16th June, 2010 after repair.



After few days it again stops working and gets switch off within seconds when I tried to switch it on. I have submitted it to same Nokia care centre on 30th June, 2010.They said they will return it after 7 days, but when I reached their office on 7th July, 2010 they said it would take more time.I repeatedly chased the above said Care Centre but they responded that the set is under repair and would be handed over within few days.



Finally, on 4th Aug, 2010, they have returned the handset without repair saying that the handset is found tampered and is irreparable (ref-iv). The Nokia Care centre has taken more than one month time in both the episodes. In the last case they have kept the handset with them for more than one month to just found that it is tampered and is irreparable which is hard to believe from a reputed care centre of a leading manufacturer of the Mobile Sets.



So I kindly request you to replace the handset because of not getting success in repairing it and just passing time of warranty period, otherwise I have to go to consumer forum for help.









Dr. Vachaspati Bhardwaj,

169-D/4,

Basant lane

Paharganj

New Delhi

Ph. [protected]

Email: [protected]@irpmu.railnet.gov.in



Office Address:

Assistant Executive Signal & Telecom Engineer

Indian Railways Project Management Unit,

IRCOT Complex, Shivaji Bridge,

New Delhi-110001

Phone:[protected], 23412260

Dear sir/madam,

I have lost my mobile phone. The details are given below:

Name: Niket Ingle

Phone model: Nokia 5130 XpressMusic

Make:NOKIA

Last used No.: [protected]

E-mail for communication: [protected]@yahoo.com

Missed date:[protected]

IMEI No.:[protected]

If you can find the mobile set, I will be grateful to you.

Thanks and regards,

Niket Ingle

I had submited a phone(Model No-1209) in your service sentre on dated 7-AUG-2010. JOB SHEET NO.[protected]/100807/48. IMEI NO.- [protected]. Problem- Hearing sound problem. But in your jobsheet the problem was- No outgoing audio.
I recieved the phone on same date.But I found a new problem - that phone have no phonebook. It is a very big problem for me. I tried to contact in your contact number([protected]) but the number was switched off (at 11am to 5:30pm on 9/8/10).

To
The Senior Manager (Customer Care)

Sir,

Sub:- very poor service

I am shocked to bring to your knowledge that i have submitted my nokia 2690 having IMEI No. [protected]on 18th of July, 2010. the problem is battery pack up is very low and the phone is not charging so the people from nokia care Anna nagar took my phone for service, after 2 days people from nokia care call me. and said that your phone has been ready. So next day I went to collect the phone from nokia care. But while checking the phone the problem has not rectified. when I told the service center about the same complained they ask me to bring bill copy to get the replacement from head office ,after 10 days getting the replacement of the battery. the problem now is in the headset, so they took my handset again for service. so I wish the service center to rectify the problem properly . my service job sheet no :[protected]/100727/8
NOKIA CARE.

HELLO TELECOM
UMAYAL PLAZA. 1ST FLOOR, Y-214, 2ND AVENUE
ANNA NAGAR,
CHENNAI 600040

MICHAEL.P
[protected]
[protected]@yahoo.co.in

Thanking you,

Dear Madam/Sir,

I lost my mobile on 19/07/2010. My mobile Serial No is [protected], Nokia 5233. Please block my mobile.I have Airtel sim card in this set no.[protected].
I had launch FIR in near polish station (FIR NO.123)
I love NOKIA.
Kindly confirm me that my mobile is blocked & tall me.

Thanks & Regards,
BhagChand Sen
JEN MNREGA
P.S. HURDA(Gulabpura)Dist. Bhilwara
Phone no.-[protected]

if the network goes off due to any reason or if you switched off the mobile , the it takes indefinite period of time say around 30 minutes to 12 hours after switch on. that means it is delaying in network search using BSNL sim. In case of other sim the search is quite fast and normal. But in case of BSNL it takes almost morethan stipulated period to search netwok. Also internet settings are not being saved and no intermnet is being accessed using BSNl.

I want and urge that NOKIA should replace the phone and give another correct model. I am willing to pay the balance amount.

Shubhendu PANDA
nEW COLONY, kEONJHAR- ORISSA-758001
pH-[protected], [protected]

dear sir, i use nokia cell since 2000, i love to use all letest cell of nokia.But when a purchase nokia x6 16 gb,it's folty pic, within five days its loud spekers stop playing,i give it to nokia care at vapi, i request there to swept but the give me after 10 days with repair, after two days its battery not woking (not became charged) and loud speker is farther not working,so second time i give it to nokia care with request to repace the cell phone,but after that they just repair it and give me back,After that within tow days on 28/7/2010 mobile hearing speker not working, so i third time give it to nokia care with reqesting to replace.
job sheet no[protected]/100715/31
ncc 541_504867
esn/imei no [protected]
model x6
serv.center-tangent:vapi
I also complain it at custemer care complain no:1-[protected]

sir, i got answer from nokia care we not able to replace your handset just repair it back, I verymuch unsatiesfied with thise type on noki care service,requesting you to sovt my problem with replace my cell phone

NIRAJ JUNJ
M [protected],[protected]
ABHAY-[protected]