Nokia India Complaints & Reviews

I have a complaint against Nokia Service Center. I've sent the following mail to them. Please go through the mail to know the nature of my grievance.


Hi,

I've purchased a Nokia E75 [ESN/IMEI Number : [protected]] on first week of October 2009.

By the end of May 2010, I was having severe problems with my set - it became very slow and sometimes unresponsive, and stopped working one day. I submitted my phone to Infotel Services, 1 Ekdalia Road, Kolkata 700019. Assigned Job sheet number was[protected]/100601/35. The phone was returned to me the next day after upgrading the software and everything seemed fine.

On 15th August, 2010 the camera in the phone stopped working, camera button was not working. Additionally I noticed that battery standby time was decreasing day-by-day, and the phone was getting hang every now and then. I again submitted my phone on 18th August,2010 to Infotel Services, 1 Ekdalia Road, Kolkata 700019. Assigned Job sheet number was[protected]/100818/48. I was very unsatisfied with the status of my phone and tried to express my concern to the Center Manager, Mr. Abhijit Chatterjee. But I am really sorry to say that he has a very irritating and unhelpful attitude. All I wanted was an email-id through which I can officially communicate my grievance and concern to Nokia. He point-blankly refused to give me any email-id and all I got from him was a phone number [protected] which he said was of his RM. I called up RM and he asked me to sms him the current job sheet number, which I did promptly.

I was given a call on 19th August, 2010 and was informed that my set was ready to be delivered. Upon delivery, when i connected the battery the set did not work.They took the phone away and informed me that only the OS was re-installed, and I need to wait for half-an-hour more so that they can again re-install the software. I think NOKIA SHOULD PROPERLY TRAIN THEIR SUPPORT STAFF TO NOT TO FORGET THE BASICS LIKE CHECKING THE PHONE AFTER AN UPDATE OR WHATEVER SERVICING THEY DO, ONLY TO ENSURE THAT THAT PHONE ACTUALLY WORKS WHEN THE TECHNICIANS CLAIM THAT THE PROBLEM HAS BEEN SOLVED. This whole process took 1:30 hours, with no positive result in the end. I informed them that I'll come back tomorrow to collect the set. After that I tried to call up RM who didn't receive my call, and very conveniently forgot to call me back after that.

I went to Nokia service center today at around 6:15pm and handed them the job sheet to collect my phone. Even after waiting almost an hour, there was no update or absolutely no one in the center showed me the courtesy to inform me the status. Eventually I was very angry and demanded that my set to be given back to me as I've lost all faith on Nokia and it's authorized Service centers. It was then, almost after an hour, I was informed that the set would be send to Delhi and I can only expect a delivery on/after 3rd September,2010.

Under the circumstances, I have the following questions and I demand an immediate reply from you on this.

1. After buying a high end set [I bought the set for Rs 23000] why should I suffer so much, and that too within warranty period? Nokia as a brand name has always been a big player, and I confess that I did have a fascination on Nokia phones. But I'm really sorry to say that compared to such a big name as Nokia, I feel even street side vendors are more cooperative.

2. I want to officially register a complaint against Center Manager of Infotel Services, 1 Ekdalia Road, Kolkata 700019. I'm really sorry to say that he is not at all competent as Center Manager, and THE WAY HE HANDLES AGGRIEVED CUSTOMERS IS NOT AT ALL SUITABLE FOR NOKIA.

3. I want an immediate status update on when I can really expect to get my phone back and what are the steps that are being taken to rectify the problems with my handset.

4. I will also need an escalation matrix with phone numbers and email-id's for these sort of events. I've already called up [protected] and a complaint was registered [Complaint No: 1-[protected]]

5. Finally, I would really like to know who gave Nokia the authority to waste their customers valuable time and energy. For the past three days I've been visiting this center for almost 1:30 hours everyday, only to come back with more frustration and hatred for Nokia. It might be that Nokia does not care about after sale service or is simply not interested in helping their customers out, but please let me know such policies so that at least in future I'll know what to expect from Nokia.

Please mail me back on this as soon as possible, as I would really like to know whether Nokia seriously believes in helping out their customers or not.

Regards
Suman Gupta Chowdhury
[protected]@gmail.com
[protected]
42/104, New Ballygunge Road,
Kolkata 700039

password and memory card password is not working.none of the password is working.what is th in built password for nokia and what should i do regarding mmemory card password.it tooks password and save but all files open without entering password..plz help..gaurav ...[protected]@gmail.com

To, Date 19th Aug 2010
The Manager
Nokia Care


Sub : Defective Nokia Mobile Set

I have to state that I had purchase Nokia Mobile Set Model No. E-63 imei No. [protected] Dt. 12th September 2010 from you since then set is not working well & is repeatedly proving defective I had given to you three times to remove the defect in the mobile on the under noted Dated.

Job Shet No. Dated
[protected]/100327/29 27th March 2010
[protected]/100413/40 13th April 2010
[protected]/100413/40 22nd April 2010

But the defect was not removed & fault still persist. My guaranty period expired on 12th September 2010. you are therefore required either to remove the defect immediately or give me a new set in lieu of the same if nothing is done before the expiry of guaranty period I shall be compelled to take such action as shall not be palatable to you

Job Sheet & Invoice bill Attached

Thanking You

Your Faithfully
Vajahat Hussain
#[protected] / [protected]

The aforesaid mobile handset had purchased from authorised Nokia Dealer (Nokia Pirority) at Dwarka sector - 11/12, Delhi. on 1st week of June 2010. Within couple of days I absorbed that the battery back-up was not performed well and stayed just one hour and less. I had taken to authorised service centre at sector 4, Dwarka and changed the battery on 11/Jun/2010, though performance of battery gives just 80-90 minutes back-up and the bluetoothe also not functioning since then.

On 14/Jun/2010 I tried to contact Nokia customer care directly and informed the status, they directed me to go to the same service centre again. I asked the customer executive to provide reference number and they refused to give for my complaint. Now there is no record for my telecon with the customer service.

I really disturbed their poor service and mental harassment despite of I'd spent hard earned money on the handset.

Nokia is spending lots of money on their advertisement to attract the customers, though their irresponse attitude is unacceptable.

Hope the company will look into this matter seriously.

Dear Sir,
I have recd. this e mail. pl. conferm me .
with regards
ravinder
...................................................................................⇄


NOKIA UK PROMOTION
42 Park Avenue,
Barbourne, Worcester, United Kingdom.
File No: NOKIA/UK/407/PROMO/2010.

VERIFICATION REQUIREMENT FORM

CONGRATULATIONS!!! CONGRATULATIONS!!! NOKIA UK PROMOTIONS !!!IF YOU HAVE RECIEVED THIS MESSAGE, PLEASE CALL :Tel: [protected] AND FOLLOW ALL INSTRUCTIONS CAREFULLY AS DIRECTED.

Dear Winner,

In line with the commemorating event marking our anual anniversary of the NOKIA MOBILE Telecommunication, we rolled out over £91,000,000.00 (Ninety One Million Great Britain Pounds) for our anual Anniversary Draws. Winner are selected through a raffle draw conducted on active mobile numbers and your Email i.D from our subscribing networks worldwide and a REF NUMBER is assigned to all winning mobile number & Email i.D.your Email address has just won for you
the sum of ( 500,000.00GBP) Five Hundred Thousand Pounds Sterling, along with a Nokia E71i.
This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill the below verification requirements and send a scan copy of your International Passport, Drivers License or Pan Card for identification.

Ref Number: ...........XYL /[protected]/04
Batch Number: ................24/00319/IPD
Winning Number:.......................YM/09787

How ever you will have to fill and submit this form to the events manager
1.Full names:
2.Contact Address:
3.Age:
4.Sex:
5.Occupation:
6.State:
7.Country:
8.Telephone Number:
9.Amount Won:
10 Your email:

CONTACT EVENTS MANAGER
NAME: Mr JEFF HALL,
TEL[protected]
Eeail:[protected]@live.com

Congratulations from all members and staff of nokia uk promo.
Yours faithfully,
Mrs PAT Johnson
Online coordinator(Sweepstakes International Program).


Nokia, Finnish Rubber Works Ltd.

the screens turns white suddenly and the phone stops woking and the music player wont work properly. this is not the 1st time this problem had occured to ma phone several times. got fed up going to the service centre and even they sent my phone even to the company for service. for maximum of 25 or 30 days the phone works properly and again the same problem and i purchased the phone in july 2009. only in an year i went near the service centre for almost 6 times, the phone was rather in the service centre rather with me.. and aftr ma warranty i gave ma phn for repair out side and i spnt 1000's of rupees for this.. i need an answer for this. details of my phone
model:5130c-2
type: RM-495
code:0578245
FCC ID:QTLRM-495
IC:661AB-RM495
IMEI:355212/03/224256/4
BATTERY:BL-5C1020mAh
BATTERY NUMBER:[protected],Q432M21808389
I NEED AN REPLACEMENT OF MA PHONE

Dear Sir
This is the customer of Nokia. I got some problem with my nokia handset 5130 Xpressmusic. I went to the nokia service center in Behala. They checked the phone and told me that the circuit is damaged and they have to replace it. they charged me Rs 1200/- for that they gave me the reciept. They didn't call me for 3-4 days when i called them and ask them about the phone then they said that u have to pay Rs 2000/- because we have to replace lots of things. That is not fare. i wont mind to pay that amount if they would have tell me when they checked it before. and they didnt even bother to call me in that 3-4 days to tell me about that. when i called up then they are telling me that i ave to pay extra. Is that the right service????
And the phone is only one and half years old. They cant do that to their customers. Can i pleae get the anwer for that????

Here is the store address,
Nokia Care
Jobsheet No.[protected]/100816/22
233 Dimond Harbour Road,
Behala, Kolkata

Please respond

Regards,
Rahul Roy

There was some problem with my handset (Nokia 2700) and i took my mobile repair center on 29th July 2010.
The guys from Nokia Care said that, your handset has sum major problem so it may take upto a week for delivery of handset.
So, i called them after a week and they answered same that it may take few more days.
So finally i get my handset back on 14th August but again, it wasn't repaired either. Problem was same. ( Poor Battery Backup and headset problem)
So i Submitted my handset again and they said that my handset will be repaired or replaced within 5-6 days.
After that i called them today(19 Aug) and they said that we don't have information about your handset and it may take one more week. Now tell me what to do?

Note: I checked my job sheet status online and they are displaying that this handset has been repaired and job sheet is closed.

respected sir,
i have purchsed one nokia 3110 mobile phone from the retailer in dewas (08/02/09) but their mobile get damaged withing the guirenty period, and now their centers are denying from the repairing their phone.
the prize of the phone on the time of purchase was Rs.4600.
now the phone is useless.
i request u to please consider it and take action.
thanking you


Your's
bablu patel
near mit college, karchha road ujjain
mob. [protected]

Sumit Anand
#160 Majithia Enclave
Patiala 147001
Punjab.

Dear Sir

I HAVE PURCHASED A NOKIA MOBILE HANDSET NO. 5220 IN SEPTEMBER 2008. AND ITS STOP WORKING EVERY TIME AFTER GETTING REPAIR. I GOT IT REPAIR TWO TIMES WITHIN WARRANTY AND TWO TIMES AFTER WARRANTY EXPIRES FROM LOCAL NOKIA SERVICE CENTER BUT PROBLEM CONTINUE TO RESIST.

EVERY TIME THEY CHARGED AND GIVING ASSURANCE WORKING PROPERLY BUT IT GET DAMAGE WITHIN A MONTHS TIME.
NOW I AM VERY SICK OF GOING AGAIN AGAIN TO SERVICE CENTER.

THE BILL ISSUED AT THE NAME OF RIMMI ANAND

AFTER THIS 1 CALL CAME FROM NOKIA CARE; THEY ASKE ME TO VISIT NEAREST NOKIA CARE WITH HANDSET; BUT THERE THEY REFUSED TO ENTERTAIN ANY COMPLAINT OF ME. AND DOESNOT FEEL NAY NEED OF LISTENING TO ME.

DETAILS OF HANDSET

FCC ID: PPIRM-411
IC: 661U-RM411
TYPE: RM-411
MODEL: 5220

Thanking You
Sumit Anand
[protected]

Sir,

I have lost my nokia mobile phone on i.e 19/08/2010.I want to block my mobile phone.I have given the details below.

Name : A.S.Krishnan.
Model No:Nokia c5-00
IMEI No:[protected]
Email id:[protected]@yahoo.com

Please do the needful.

Regards,
A.S.Krishnan.

NOKIA MOMENTS CONTEST NOKIA IS CHEATING COMMON PEOPLE

THIS IS VERY SHAME FOR NOKIA THAT IT TURN DOWN MY 4 ENTRY BY SAYING THAT IT HAS NOT GOT ANY NOKIA MOMENT OR FOUL WORDS, ONE OF THESE STORY MAY HAVE SO BUT OTHERS ARE GOOD I THINK SO.

I NOW THINK THAT ALL THESE ARE FIXED AND NOKIA IS DOING FOR PUBLICITY ONLY. BUT YOU CAN NOT PLAY WITH SOME ONE SENTIMENT WITHOUT READING YOU CAN NOT SEND SMS OF REJECTION FOR 4 TIME.

I NEED TO HAVE GOT ANSWERS OF THESE ALL INJUSTICE.

I've always owned a Nokia phone and never had any problems with them till i bought Nokia N95 in Sep 2007. My Phone has always worked ok until February, 27

this year. because of intensive use of my mobile, the characters of my keypad was not very clearly visible and so i got the chasis and the battery changed on

27 February,2010 by paying a handsome amout of INR 4000/-. The servicing was done at your authorized nokia care centre at townhall road, udaipur - Rajasthan

- India.

This was the begining of the sequence of problems which i am still facing till date. It started with the problem of with low quality of sound which finally

dropped to a zero level for which i again got it serviced on 10th Jul 2010 by paying INR 360/-. I was told that the sound card was not functioning properly.
I was pretty astonished to know that a brand like nokia starts having a problem by changing the chasis.

That was not the end but the begining of new series of troubles using the so-called high end nokia N95.

In next one months time the display blackened for which i had to approach the nokia care centre again on 14 Aug 2010. I had to get my LCD changed by paying
another INR 2250/-. To my greatest of surprise, i was told that the LCD used in mobile was a duplicate one. I leave the statement with a how for you to

reply.

Now the keypad of my mobile is also not functioning.

I am pretty confident that malpractices are flourishing at your udaipur centre when they had changed not only the chasis and the battery but also the LCD and

the sound card during my first visit.

I had given a call to your office at Delhi where the receptionist told me that the greviences are being handled by Tarandeep Kaur who looks after the

greviences and was busy in a meeting. I was assured that i will receive a call once she is free. The day is gone and i am still waiting for the phone call.

I request you to take necessary action and get my mobile repaired free of cost with all the original the parts and get me back the amount which i had already

paid for getting the mobile repaired because i approached your authorized service centre.

My name is Ashvin Vasava.i have baught nokia WH- 701 Headphones from nokia priority at Rs.950/- Addressed Poddar Arcade,Nr.Vaishali ,Varachha Road, Surat They say they are Authorised Nokia Priority Deallers but when i baught This Accessories they don't give me any bill or Any Warrenty with this but when i asked at other Priority Store they says there's warrenty/Guarrenty with every Nokia Accessories.So I feel They are Cheating Customers by Selling them Duplicate Accessories on Max Price of Nokia original Accessories.

I bought Nokia 5030 mobile ( xpress radio) Its actual marked price 1699/- but still it is at Big C 1850/- and the phone also not good.

Sir,
I am using Nokia 5800 Xpress music from last November 2009 and i have been facing issue from the same day,
i have purchased that mobile from Digital World Panajim, and same day i have showed them that there is a hanging issues in My cell and after hanging the Screen becomes rainbow type and finally it automatically swithoff.

I need to solve this issue as soon as possible as i have really bored from facing this issues.

Thanks
Kalpesh Tendulkar
[protected]

opera mini and network is not working some times. i given many 3 times in the nokia service center
but they not see n recure it properly...

I HAVE PURCHASED THE NOKIA 2700C FROM PAONTA SAHIB (HP) ON 09.06.2010 , NOW I AM FACING A PROBLEM OF BATTERY THAT BATTERY IS HEATED AT THE TIME OF SONGS UP TO 5 TO 10 MINUTES ONLY, I HAVE COCTACTED TO NOKIA CARE FOR THE RECTIFICATION OF THIS PROBLEM BUT THEY REFUSED TO OPERATE IT UNDER GUARANTEE, BECAUSE IT HAD FELL DOWN FROM 2 TO 2.5 FEET.

PLEASE SUGGEST ME WHAT CAN I DO.

Bought a new NOKIA C5 from OM Mobile centre Margao- Goa,15 days old , made only 7 local & 1 international call. it automatically became dead .
After showing to dealer he promised to replace with a new set,he directed me to show Nokia Care-Margao before replacing.but Nokia Care could do anything,they said it has to be sent to delhi.I went back & explain the problem to the dealer in which they refuse to replace the handset,then i said to them i'll complain to consumer forum in which they told me to me complain.
How can they cheat customer by selling faulty and duplicate handset ,which i came to know is made in China.
They should either replace or refund the cost.
Michael-Goa.

To,
Nokia Company
Sonepat(Haryana)
Sir/Madam,
i have 5800 Xpressmusic from 2-3 weeks. but in these 2 or 3 weeks i have many problems in this mobile and i give this mobile to customer care for 7 or 8 times but they had ask that we take ur mobile for 2 days and then they ask that after 2 day when they return it to me they ask that now ur phone works properly but when i took my mobile from them then i saw the same problem again in my mobile then when i gave 8th time to them then they ask that if they could do something to repair my mobile then they do otherwise they send this mobile to the Nokia Company. But they have not take any action for my mobile So thats why i want some help from you to suggest me that what can i do ??
i purchased this mobile about 3 weeks and in the new mobile i saw this problem 8 time i want to take a new mobile to Nokia Company B'coz of these complaints please give me a new mobile b'coz i suffer a lot from restart automatically, And when i start blutooth then it hangs, lock is not open in one time it takes 2-3 time to open,Hanging,late opening applications and more n more plz give me a new mobile with no problems !
Your Sincerely
Pankaj
14/08/2010
Mob. no.- [protected]