Nokia India Complaints & Reviews

I purchased Nokia 6303 classic silver color on 11/Jan/2010.
In the first week of June 2010 it suddenly hang on nokia handshake scrin.
On 10th June I visited to Shree Communication Pune, authorised Nokia service centre at Karve Road Pune.
The person said he has to reinstall the software and you will get your handset tommarrow. But on next day he told me Its beyond our capacity so it is sent to Nokia Head Office (?) You will get it after 2 weeks.
After 18 days I got a replaced hand set of Black Color, the person on the counter said its new handset, I found scratch on scrin and I refused to accept the phone and told him give me my silver color handset. He said You have to wait for 14 days ................ Again on 5th july they gave me blak Handset.... saying new handset... Again I refused again he said 8 days........ Again on 27th black handset I refused now no answer from them I am still HANG (From 5th June to 8th August2010)? What to do now?
JOB SHEET NO:[protected]/1006110/65 dated 10/June/2010
Shree Coomunication, Pune Phone No.: [protected]

Respected sir,
AAP PEHLE MERI SAARI BATON KO DHYAN SE READ KIJIYEGA

Sir meri do problems hai ek nokia handst aur ek nokia care centre patna, sir mai apko yeh batana chahta hun ki maine ek nokia mobile liya jiska naam Nokia 2700c hai aur yeh maine SHEREYA TELECOM jiska address hai mahendru, patna-6,
Aur uska phone no. hai -[protected] aur dusra no. hai-[protected],se liya tha 24 july 2010 ko aur usme kharabi aane ki wajah se maine 2 dino pehle unse kaha ki bhaiya aap phone replace ker dijiye abhi to mera warranty period hai aur waise bhi set ko liye 10 din se jyada nahi hue hain toh shopkeeper owner jiska naam BABLU aur MUKESH hai usne kaha ki ab isme mai kuch ker nahi sakta hun ab yeh nokia care centre mein hi jayega apka phone jo ki nokia 2700c hai aur uski IMEI No. hai – [protected] aur charger no. hai 0675605 hai jo ki mere naam se yani SAURABH VINAYAK aur 3,700 rupees me purchasing hua tha actually usme network problem aane laga tha yeh toh meri pehli problem hai lekin dusri bhi isi se judi hui hai agar mai SHEREYA TELCOM ke anusaar NOKIA CARE CENTRE, PATNA me dun toh iski kya guarantee hai ki woh phone jo maine 24 july ko liya tha who sahi salamat mujhe wapas mil jaye kynki jo dusri problem jo thi ki mai apse share naa karoon per majboori aisi aa gayi hai ki apke sharan me aana pad raha hai yeh sab baatein dekhte hue aap please in sabhi per action jaroor lijiyega kynki mujhe aap logon per pura yakin hai aur un sabko jail zaroor bhijwa dijiyega.
Sir meri jo dusri problem hai ki maine iske pehle bhi ek Nokia 2700c jo ki JAI TELECOM ,MODINAGAR ,GHAZIABAD Se 4,050 rupees mein purchase kiya tha jiska IMEI NO – [protected] aur black colour tha jo ki 04 december 2009 ko purchase kiya tha usme kharabi aane ki wajah se jo ki uska display kharab ho gaya tha mujhse 1000 rupees liya gaya tha yeh phone maine MAY 2010 ko diya tha NOKIA CARE CENTRE PATNA, jiska pura address hai -
BELOW PUNJAB AND SIND BANK,FRASER ROAD ,PATNA – 800001, Uska mobile no hai- [protected],aur uski email id hai- [protected]@nokiacareindia.com,
Nokia care walon ne display thik karte karte uska sara samaan ya toh kharab ker diya ya chori ker liye actually me NOKIA CARE Chahe patna ho ya delhi sab jagah chori hi kerte rehte hain unko toh aisa ehsas ho gaya hai jo unka handset lete hain unke pass nokia care ke alave aur koi dusra option nahi hai yeh NOKIA CARE mein bhi ab hone laga aisa dhandha ki kisi ke pass wakai mein koi option nahi bachta hai inko toh peet peet ker usme namak chidak ker tadpa tadpa ker rakhna chahiye khair mai apni puri baat batata hun, actually jo set maine nokia care mein diye the uska may 2010 se lekar[protected] tak teen baar iska job sheet(receipt) bana jo ki hai- pehla job sheet 1600, dusra 1945 aur teesra job sheet hai 2259 JO KI lagbhag 2 mahine tak unke pass tha aur 2 baar who delhi bhi bhej chuke the unke kehne ke anusaar jo ki mai is baat ko nahi maan sakta jab thik nahi hua toh 1000 me se 800 rs. Wapas ker diya , ab aap hi bataiye ki koi kase vishwas karle NOKIA CARE CENTRE PER aap action zarur se lijiyega in sabhi …….
Iske pehle bhi main ek baar consumer court ko ek letter type kiya tha airtel ki shikayat kit hi jo ki within 15 days me solve ho gayee thi ,isi wajah se mujhe aaplogon per pura bharosa hai
THANK YOU SIR
MY INFO- SAURABH VINAYAK (AVINASH),
MY EMAIL ADD - [protected]@gmail.com,
[protected]@yahoo.com,
[protected]@usa.com
MY MOBILE NO.- [protected],patna and [protected],modinagar.

THANK YOU AGAIN…..

Hi Sir,
i bought nokia 5800 in 19th Oct 2009 from HotSpot,BTM Water Tank Bangalore(EMI No-[protected]). Till Jan 2010 it was working good and from Feb onwards its not working properly
After that 3 repairs at nokia care/headoffice till june. From june 2010 till date mobile is with Nokia Care/Head office. I Had submitted the mobile to Nokia Care(mobile care #808 7th cross mico layout,btm 2nd stage,bangalore -560076,contact no[protected].They will tell its sending to Head office and after 14 days will give it back. Then the same issue will happen again and i have to give it back to them on the next day(almost 4 times happened now from 5th June). So from past 62 days its with nokia care only(Latest Job sheet number is[protected]/100605/43 it is fro 05th June).Last time when i collected Mobile has got one scartch + Battery cover damaged( all @ service.Nokia Care BTM, saying that they are helpless, my phone is probalematic, it should be replaced. But on the same time they are telling head office is not replacing the mobile.My mobile is reeboting,switching off automatically and battery backup is less.
Kinldy suggest me what should i do now to get my mobile back.

Kind Regards
Ullas
[protected]@gmail.com

Respected sir,

I m using Nokia 2700 classic from last 7 months. A software problem occured in my handset.On 29th of july I submitt my mobile in nokia service centre for software upgradation.On 30th of july i got it back. After 3-4 hrs its display disappears.At 30th evening i got a computerized call from nokia care, i have marked all the services given by nokia care were very bad. There is no reply from nokia care on that issue. On 2nd august i once again submitted my handset to nokia care they said they will tell me next day about the condition of display. I got no call from them.
one day later on 3rd august I called them & they said "abhi pata nahi 2-3 din baad pata karna". I once again called them on 5th august, they said the handset can not be repaired in warranty. then i myself went to the service centre & they said "200 rupaye dedo warna 1150 rupaye lagenge n warranty alag chali jaegi". When I refused to pay the bribe they abused me & talked me in a very rude language.
They said "jo karna hai kar lena kuch ughad nahi paoge".
I was shocked by this behaviour from the employee of such a great organiztion. after returning home when I told my father about the incidence, he said file a case in consumer forum. when we have chat with our solicitor, he said to mail nokia care & see their reply & then file a suit in forum.
I live in lucknow & i have submitted my mobile in nokia care situated in hazratganj
please do the needful

Thanking you.

vijay gautam
Mo. [protected]
Email Id. [protected]@yahoo.com

[protected][protected][protected][protected]
From: nokia.[protected]@hotmail.com
To: [protected]@hotmail.com
Subject: ©NOKIA VERIFICATION FORM FILL AND SUBMIT IMMEDIATELY‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏
Date: Sun, 18 Jul 2010 10:35:53 +0000





________________________________________________________________________________...⇄
CONGRATULATION! CONGRATULATION!! CONGRATULATION!!!

FROM THE DESK OF THE PROMOTION OFFICER,
NOKIA MOBILE SWEEPSTAKES PROMO.
2ND FLOOR BERKLEY SQUARE HOUSE
BERKLEY SQUARE LONDON W1J 6BD,
LONDON. UNITED KINGDOM.

Attention !
Email [protected]@hotmail.com
Date: 18th July, 2010



I am Dr. Dave Smith, the fiduciary agent assigned to your case, to help you in the claims process of your funds. I wish to congratulate you and to say you are a lucky person to have won this year's draws [NOKIA MOBILE PROMO].

In line with the commemorating event marking this year anniversary we rolled out over £16,000.000.00 (Sixteen Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25,000 company mobile numbers, and 30,000,000 individual mobile numbers from the 45 mobile networks in Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London. No tickets were sold.

You are required to fill the attached donation Payment Verification Form to facilitate the processing of your claims which will lead to the payment of your prize to you as required.
You are also to send a copy of your International Passport or Drivers License along with the filled form. If you do not have any of these, you can send your National Identity Card or any other form of Identification.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the first of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and send the verification form below.

Section A
**Personal
Prefix (Mr., Mrs., Ms., Dr., etc.):
First name:
Middle name:
Last name:
Date of birth (yyyy-mm-dd):
Occupation
Address:

City/State/Province:
Country:
Section B
**Winning Information
Winning mobile number
Network Name
Amount won (in figure) £
Amount won (in words)

Section C
**Internet
Contact email address(s) 1.
2.
Internet connection Home Work Public


Note that your funds have been insured and no deductions of any kind can be made on your funds. Once again unbehalf of the entire members and staff of NOKIA I say congratulations and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd Anniversary Draws.


Yours faithfully,

Dr.. Dave Smith
©2010 Nokia Mobile Promo.
Information and Payment Bureau:
London Representative Office.
Tel: [protected]


























































































[protected][protected][protected][protected]
The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy.


[protected][protected][protected][protected]
Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. Learn more.


[protected][protected][protected][protected]
The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy.

[protected][protected][protected][protected]
Hotmail is redefining busy with tools for the New Busy. Get more from your inbox. See how.


[protected][protected][protected][protected]
The New Busy is not the old busy. Search, chat and e-mail from your inbox. Get started.

[protected][protected][protected][protected]
Hotmail is redefining busy with tools for the New Busy. Get more from your inbox. See how.

[protected][protected][protected][protected]
The New Busy is not the old busy. Search, chat and e-mail from your inbox. Get started.


[protected][protected][protected][protected]
Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. Learn more.


[protected][protected][protected][protected]
The New Busy is not the too busy. Combine all your e-mail accounts with Hotmail. Get busy.


&






[protected][protected][protected][protected]
From: nokia.[protected]@hotmail.com
To: [protected]@hotmail.com
Subject: MATEEN EXPRESS COURIER SERVICE: MODE OF PAYMENT‏‏
Date: Sat, 31 Jul 2010 21:35:03 +0000

You Have to Copy out the Receivers Name and Address when going for the transfer






FROM THE DESK OF THE PROMOTION OFFICER,
NOKIA MOBILE SWEEPSTAKES PROMO.
2ND FLOOR BERKLEY SQUARE HOUSE
BERKLEY SQUARE LONDON W1J 6BD,
LONDON. UNITED KINGDOM.




Mr Huhammed Jamil,

You are to make payment to the Mateen Express Courier Service to enable the Mateen Express Courier Service Dispatched officer prepare your Air Way Bill No., Payment Invoice, sign your parcel and include your parcel among others leaving for your country.

NOTE: If you are serious in making your payment for the Courier charges, you are to go to any money exchange center in your country and make payment through Western Union Money Transfer. The Mateen Express Courier Service Account Officers Details and amount you are to pay is stated below:

Account Officer's Details (Receiver's name and address).

Mrs. Stella Brown
65th Avenue Harvey Road by Hawkins Building
London W1J 6BD London, United Kingdom.

COURIER SERVICE
Courier Charges: £330.00
Duration Of Time: 72 Hours after payment

After making the payment via Western Union Money Transfer,you are to scan the Western Union Money Transfer Payment Slip to the Mateen Express Courier Service UK Email Addres below, and the NOKIA PROMO Office for us to facilitate the delivery of your parcel to your designated address and for proper documentation.


[protected]@live.com and nokia.[protected]@hotmail.com


Congratulations once again.






Yours faithfully,

Dr.. Dave Smith
©Nokia Mobile Promo.
Information and Payment Bureau:
London Representative Office.

Tel:[protected]

©Copyright ©2010 Nokia. All rights reserved.

i purchased d new ph nokia 5235 before 2 months nd this ph is not working properly keypad is not working .plz help

Dear Sir,

My Self Amit Kumar. I am Working AlphaOne Mall Amritsar. Sir, i am Purchased a Nokia Mobile 5130 on dated 02-July-2010. This Mobile set is under Warranty. In This set hanging Some problem occur on date 16-July-2010.i am going to nokia care. first of all they update software but after one week this set again hanged. i am going to nokia care agian. they said that this going to head office. after ten days they said to me this not repair. because this set tamped. it not will be replaced or not will be repair. they also saying that this cannot be repaired. They are not repairing my mobile or not replaced.


Thank& Regards
Amit Kumar
Mb No. [protected]

maine aug 2009 ko ADITI COMMUNICATION-pali marwar se nokia5130 purchase kiya tha jiska IMEI NO [protected], lekin bill mere se lost ho gaya. mera mobile pura kharab ho gaya hai,maine purchaser ko mobile repair k liye diya tha usne mujhe aaj mobile wapis de diya ki theek nhi hoga.. jab maine nokia care ko mobile repair k liye kaha tau unhone kaha bill lao... mere pass bill nhi hai...kya mera mobile ab theek nhi ho sakta.... PRIYANKA GOLCHHA, 212 VEER DURGADASS NAGAR POST-PALI MARWAR, DIST PALI (RAJASTHAN) 306401 PHONE NO[protected]

SIR ,
I AM RAKESH KR DUBE HAD PURCHASED NOKIA X3 MODEL MOBILE BY DURGA ELECTRICALS SHAKTINAGAR SONEBHADRA UTTERPRADESH ON 02/07/10 .SAME DAY I FACED PROBLEM TO OPERATE MOBILE , I ASK TO SALES SHOP HE EXAMIN AND REMOVE SIM CARD AGAIN INSERTED ,THEN MADE ON AGAIN AFTER 2 -3 HRS I FACED PROBLEM .
THEN I RETURNED MOBILE PHONE TO SALES SHOP .NOW CUSTOMER CARE BLAMEING ME THAT THIS SET DAMAGE .SO THEIR IS NO WARRANTY.

PLEASE TAKE NESASSERY ACTION AGAINSET NOKIA
DETAIL OF MOBILE MODEL -X3-00 B RED.
IMEI NO-[protected].
ITEM NO-0022N469.

Pl verufy my baterry is ok or Duplicate.

Battery sl nois :[protected] Q454B10380872

pl mail me immediately or suggest what should I do?

my email is : [protected]@rediffmail.com

waiting for your reply.

thanks
souvik

Hi,

My entire family is using Nokia mobiles and I used to recommend it. But from last 20 days I am suffering from unnecessary tension which given by Nokia care people. We have N73 handset purchased last year and just completed 1 year. 20 days back it was not strated due to some problem in switch on button. It was working properly as battery charging status showing also some white screen used to display whn we tried to switch on. So we shown to Nokia care ,Shankarsheth Road Pune. They took the phone and don't know what happened now its not on that condition whatever we have given for repair also they are not giving its proper status or what exact problem in it.

After 20 days, also same status and the boys over there are talking very rudely as that was our mistake. I have strong doubt as they have done something wrong with my mobile and now returning it, just like status as throw to dustbin.

Its N73 costly mobile and we purchase very recently.
I hope this complaint will be registered and we will get our mobile in proper status.
Almost all people coming over there are complaining about the service. If they don't have proper caring center and resources then what is the use of it, why they r giving trouble to customer. If they are unable to answer simple question as what happen to my mobile then no use to going to Nokia care center right ...

Hope, I will get my mobile in proper status.


Thanks
Sonali Gonnade
[protected].

NOKIA SENT ME AN EMAIL SAYING L WON $500.000.00 GREAT BRITIN POUND IT WAS FROM LONDON BUT L HAD TO PAY THEM $505 POUND TO INSURE THE CHQ BEFORE THE HEATHROW COURIERS LIMITED UK WILL SEND IT THE PERSON WHO SENT ME THE EMAIL WAS (DR THOMAS WALTER) SENT HIM FOUR EMAILS TO HIM AND NOT ONE CAME BACK SO L RANG NOKIA IN NSW IN AUSTARLIA AND WAS TOLD IT IS AA SCRAM SO PEOPLE WATCH OUT FOR THE EMAIL SAYING YOU HAVE WON

email saying l won $500.000.00 great british pound and l had to pay $505.00 to insure it but l had to put it in to there account ( dr thomas walter tell +[protected] address nokia head office KEILALHDENTIE 2-4 PO BOX W1F-9NB LONDAN UNITED KINGDOM WHTA ALOUND OF

I purchased Nokia 5310 2 years back. After 2 months, i faced a very typical probem..after prolonged talks the phone used to show white screen due to sweat.


Now my phone has suddenly got hanged and keypad is not working..it only works after i restart it ...but after few hours it again hangs..

BAD HANDSET 5310 XpressMusic

Dear Sir,
Yesterday(2nd aurust)at 11.30a.m i went to nokia care centre-Bijnor(Arora communications), my complaint were:
(a)keypad keys were not working
(b)audio:poor incoming call facility
my phone was under gaurantee period
firstly,they asked me for 50 rupees for checking phone for which they did not give me any receipt.
secondly,they called me at 5.00p.m;they told me that they have removed the complaints & my cell is ok but for checking purpose when i called a number-i found the same poor incoming audio facility.then they asked me to come next day by asking me for 400 rupees but before reaching them i give them a call for which they answered me to that they will reply witth in 10 minutes but i did not get any such call from them.
if the conditions remain same at nokia costumer care-bijnor centre then the nama of nokia will be spoined in no time.
looking forward with positive response
Dr.Vinod
PHC Noorpur[Bijnor]
[protected]
[protected]@gmil.com

Appearing a line in the handset the very next day i hadm purchased. IMEI NO IS [protected] ITEM NO IS 002RSMS I kept my bill for further enquiery.I needto replace my handset immeadiately. the shop owner refused to replace he told that he will repair the same immeadiately. this is a cheating . TAKE A ACTION IMMEADIATELY

DEAR SIR.

TILL TODAY AFTER 26 DAYS PURCHASED NOKIA 6700S MOBILE I M NOT SATISFIED YOUR QUALITY BRAND(WORLD BEST).

QUALITY CHECKED DEPARTMENT BECAUSE I BROUGHT 6700 S WHICH IS GIVING PROBLEM WITHIN 19 DAYS

USELESS LOCAL SERVICE CENTER BECAUSE THEY DON'T HAVE PROPER POWER FOR BEST N FAST SERVICE TO GIVE VALUBALE NOKIA CUSTOMER.

THIS IS SURPRISE TO KNOW FROM CUSTOMER CARE TECHNICAL TEAM DEPARTMENT :-

1) NOKIA IS REPLACING ALWAYS SERVICED &OLD REPAIRED ( IF AVAILABLE IN THEM PREPARING CENTER ) MOBILE AGAINST FAULTY MOBILE NEW PURCHASED ITS NOKIA TERMS .

2)CUSTOMER CARE TECHNICAL TEAM DON'T HAVE POWER TO SAY TO WHERE THEY FORWARD WHICH CONCERN DEPARTMENT CUSTOMER COMPLAIN.

3) AFTER CUSTOMER LAST COMPLAIN 72 HOURS THEY DON'T HAVE ANY
LATE TEST UPDATE ON RECORD.N AFTER THAT AGAIN CUSTOMER HAVE TO WAIT KNOW STATUS WAIT FOR 24 HRS.(IS IT POSSIBLE U DIDN'T GET REPLY FROM YOUR TECHNICAL DEPARTMENT IN 72 HRS U CAN GET WITHIN 24 HRS ?)

NOW I M VERY BAD FEELING TO SAY F0R BUYING NOKIA MOBILE WASTING MONEY , WASTING ENERGY AFTER GETTING PROBLEAM & ALLWAYS GO TO NOKIA SERVICE CENTER / CUSTOMER CARE DEPT.

NOTE :CUSTOMER SPENDING MONEY ALLWAYS TO BUY OWN COLOURS CHOICE MOBILE AND COMAPNY IS ALLWAYS MORE COLURS PRODUCT MANUFACTRING FOR GETTING GOOD BUSSINESS


SO VERY KINDLY I M REQUESTING TO U PLZ GIVE ME REFUND MY MONEY AS EARLIST POSSIBLE.

THANKING YOU

SANJAY MODI
[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
MY COMAPLIN #1-[protected]

Hi,

I just visited your Nokia care center in Borivli (Mr Nuruddin - [protected]@nokiacareindia.com) , but their service is literally pathetic they have refused to take my handset in warranty, they said it was damage, its impossible after spending 8000 Rs only on screen any person care for that mobile like anything as I explain in my last mail & we are also dealing with customer but we believe on customer but your nokia person even not ready to open the handset, I want to see the damage & also I doubt your Nokia Care Borivli is not using the original spares also.



& Finally I disappointed with your after sales service in the future I will not going to purchase any Nokia Mobile & also I am going to advice others also not to purchase the same



Can you please provide email ID of your Nokia India Head, I want to send this message to him

I have submitted my device at Nokia Care Center, Kota (Rajasthan) on 20/07/2010 and today (03/08/2010) I have received a call asking for more time at-least 7 days because some part required is not available. Its already more than 10 days. I need an immediate action on this & I want my phone replaced immediately not repaired. I tried customer care & they asked so much questions like you made a mistake calling them.

Somebody please help me to get rid of the Nokia.

sir,
purchased nokia 5220 express music mobile in the month of nov-2009.now my battery backup is very bad and it switches off automatically with out any warning tone.it hardly runs for 2-3 hours and may even switch off i[censored] keep it in pocket unintentionaly .... now can you provide me new battery-BL-5CT from ur company.if any quires pls frwd me at [protected]@gmail.com.