Nokia India Complaints & Reviews

dear sir i am mahesh kumar lodhiya my native place is kareli at narsinghpur district (m.p). im working in my home town at earlist im lost the my N-70(m)mobile so please take information and nassaccery action please . im requested to you please inform my e-mail and my cell no contact us IN ADD-([protected]@yahoo.com)and NO. is [protected]. and [protected]. so please action....

i have a nokia 7610. whenever i switch off my mobile and again restart, it causes to deduct the amount of one sms(according to sim).

i contacted to my sim service provider(Airtel).thay told that each time when you restart your phone, a message to [protected] is sent automatically and amount of one sms is dedected automatically.thay told that it is your mobile fault.

so please provide me appropriate solution.

With Regards
satej salunkhe
Email: satej.[protected]@gmail.com

To whomsoever it may concern,

I have bought new nokia 7230 handset. My reliance GSM sim card is not working in new handset. This very sim is working in other handsets and other network sim cards are also working in this handset. I have visited nokia care centre in Sector 35, Chandigarh, they told that the same problem is being experienced by other holders of this handset and told me to wait till tuesday( 6 july2010) as by then the error would be rectified, but today it is 7 july and still my handset is showing the message of " Sim card registration failed". I have used nokia handsets before also and have never found such a reason to complain.
I am really upset as many of my important works are being hampered. I trust nokia and hope for an early response. Suggest me a solution and correct this error in your handset.

DEEPALI ARORA
e-mail: "[protected]@rediffmail.com"
Alternate contact no.- [protected]
Chandigarh

I bought the new mobile Nokia 5130 Xpress music on 20/06/2010 bill no:3340 at POORVIKAMOBILE Pvt.Ltd, pandit jawaharlal nehru salai, VILLUPURAM near Raja vilas hotel in my name S.SURESH,during my purchase i used my debit card for swap as mode of payment.they swapped twice by using my SBI debit card twice but they told access denied both the times.so i bought the mobile against cash payment. after that when i check in to my account both the times amount has been debited of Rs.1450 each time.when i enquired about that in person, they kept me in a long time waiting and behaved very rudly and finally told to enquire at my bank itself. so take necessary steps to refund my cash within 3 days of this complaint. unless otherwise a complaint at the consumer court will be filed and legal action will be taken.

WE HAD BOUGHT NOKIA X6 ON 12TH JUNE 2010 WHICH IS NOT WORKING NOW
.
THE HANDSET WITH THE IMEI [protected] IS BOUGHT FROM REDIPHONE VADODARA.
AND THE HANDSET IS HAVING SOME FAULTS. HOW CAN SUCH COSTLY HANDSET DOES NOT WORK IN JUST A SPAN OF 25 DAYS ?
IT IS RIGHT NOW GIVEN FOR REPAIRS TO THE NOKIA CARE BUT NOKIA SHOULD REPLACE THE PHONE ALONG WITH ALL THE SOFTWARES INSTALLED....SUCH A COSTLY PHONE SHOULD HAVE SOME QUALITY WHICH CAN BE CONSIDERED... THIS IS QUITE NOT ACCEPTABLE..
WE NEED A REPLACEMENT TO THE PHONE SO THAT WE DONT FACE THE SAME PROBLEM AGAIN AND AGAIN..

My name is Rishi Chopra i bought this instrument on 31/10/2009 in new delhi IMEI-[protected]. I was facing a problem in my microphone while making outgoing and also while receiving incoming calls. i reported the same on 03/07/2010 to Nokia Care in Jail Road, Delhi. They told me will return back the instrument by the same evening, when i went there in the evening i got to know they will return it back on Monday 05/07/2010. I went back to collect it on tuesday 06/07/2010. After collecting the instrument i went back to my work in 2 hours i got to know problem with the microphone still pertains, I went back ad the technician told me this is the maximum volume for mice i insited and spoke with incharge over there by the name of baljeet singh and he checked by making a tel call on to his own number and detected that problem is still there. they opened a new job sheet and informed me that now instrument will take 5 working days and we'll send it to the factory. today i got a tel call from nokia care stating my phone has been repaired and it's fine now i checked it it was fine for now. However after asking 5 times i got to know nothing has been replaced in my instrument there was dust and moisture on the microphone and they have cleaned. what i understand is that they were suppose to do it initially on 03/07/2010 when for the first time i gave my instrument for the same problem. I have to go and visit them 5 times for the small issue to be rectified and beleive approx i believe there are 50-60% of your customer face the same issue there. Please get it corrected asap so that customer like us who trust Nokia for there after sales service don't have to go through all this inconvinience every time. Please get this issue resolved asap, i have written it on the job sheet while signing it that if problem pertains i will come back to you guys.

Hi,

I had purchase Nokia 6303 in Oct 09, it working fine but Display screen start problem from last 1 mnt ..
One black spot came on it &with time screen got fade & got to be blacken..

Its not problem becas of moisture, I want suggestion whether Nokai will replay it , dose this factor come under warranty.

Respected Sir,
My name is vimal .i owned a new Nokia E63 Black.i purchase that phone 6-7-2010 tuesday.at nokia priority shop penta menaka,Eranakulam.the complaint was the charger of the phone is not working when im try to charging the phone i contact the shop they said that the charger will send back to the shop. But u knw i have no leve here to my office to go Eranakulam. plz immediately solve my problem
Yours Faithfully,
Vimal.m.v
madathiparambil(H)
North paravoor
Eranakulam,kerala
pin:683521

Sir/Madam,

Myself Chandra Mani Parasad wants to inform you that i have lost my mobile
on 1st of July 2010 in Ranchi. the IMEI is : [protected]. I have already done affidefit at Rayagada, orissa. The SIM used in that handset was BSNL having number : [protected]. So, I want to block that SIM as well as Handset,
if it is possible to trace the handset then please try to get it back otherwise
block it and please inform the same at the following address.


Name : Chandra mani Prasad
Fathers name : Sri Palat Prasad
Office address : IACR Engg. College
Dept. of CSE,IT & MCA
Aurobindo Marg, Rayagada 765002
Orissa
Email : [protected]@rediffmail.com, [protected]@hotmail.com
Mob : [protected]


Thanking You
C.M.Prasad

I have purchased nokia x3 before 4 days from the shop "cell.com" . The phone is having sliding problem , charger stopped working after 2 days and after full charging the battery, battery don't even last for a day and my phone usage is very low.

please get back to me to the earliest or give me your address in ahmedabad so i can lodge a complaint physically also,

thanking you
Saurabh gaulechha
[protected]

dear sir
i purchased a nokia e63 2 months back from MOBILE STORE,GOLMURI,JAMSHEDPUR,JHARKHAND.and for the past 1 month i am getting the problem in using it.when i connect my pc with it for net browsing , my mobile keeps on restart at every 10 minutes.I gave it to nokia care also.they just updated the software and said that the problem is resolved.but its still there.my mobile switches of regularly while connecting it to internet with the pc.i purchased it in 9200.and now i am feeling like being cheated.nokia just knows to cheat people.kindly replace my mobile with a new handset..i have become fedup now and i advice all that never use nokia phones..they are just cheaters.

my name is sameer sahgal
and my mob num is [protected]

kindly help me in getting the replacement.because for me 9200 is a huge amount.

hi All,
I've purchased brand new handset from Mobile Store, Mumbai on 6th April, 2010. since second day it start malfunctioning and I contacted with Nokia Care, where they have reset my software and given me back. even though phone continue malfunction. I've submitted the handset to different Nokia cares several times and every time they re-install my software and given it back to me. in mean time the silver polish start vanishing from several spots of my brand new handset. lastly I've contacted Nokia customer care via mail and they responded me back and ask to submit handset again to Nokio Care again they will take care of of issues. when I submit my handset they ask to wait for 10 days as it will go to Headoffice. In case of hope I agree but when I got back handset its again in same problems I denied to accept handset and mail back to nokia care. They ask Cosmetic is not under warranty if I want to fix it I have to pay for that. its wired. my handset again back to headoffice and it almost 20 days. since starting I'm facing lot of problem with the handset cost more than Rs. 23K. I'm planning to go to Consumer Court for that, Not sure if able to fight with them or not.
problems are as below:
#1. Hang/Freeze: it hangs several times even on during call or opening/closing any screen. When it get hang I must restart the Phone either by Power button or sometime by removing Batteries. This happens 7-8 times in a day and its permanent problem.
#2. Network issue: several times it disapper the network. Even if I put profile as Offline and back to Normal it come up with network.
#3. Vibration not work all time. Even though I’ve cross checked all settings. After several restart some time it work but later it happen same.
#4. lot of time it doesn’t connect with PC suit and that time it doesn’t charge too.
#5. Battery Drain become unexpected fast. Even sometime when there are 3 bars and call come it shows Low battery.
#6. Handset silver polish getting vanish some spots even those spots are untouchable. Like corners of flip screen.
#7. it has come to know that at the time of Freeze/hang handset I’m not able to even incoming ring although calling party listen ringing. That’s really very annoying as I’m using a well known branded and high profile phone and missing lot calls without any intimation.

To,
The Manager,
Nokia

I Kamlesh Deokar, had purchased a Nokia 5220 XpressMusic on the 21st of September 2008 and had paid around Rs. 7,000 for the same. (IMEI: [protected])

The mobile functioned properly for the first 6 months. But later on it started with the issue of Boot Failure. I visited the nearest Nokia Care Centre i.e. Popular Care in Kalyan. They fixed the problem initially for free when my phone was in the warranty period, carrying forward the problem continued for more than 12-14 times in a row!
I had to pay an amount of Rs. 138 for every visit n get it repaired. I followed this for 12-14 times and spent the sum out of my pocket.

I lost all my contacts, data, & other useful stuff but still keeping aside the problem I continued on the phone. The problems occurred repeatedly and now I have lost my temper. I strictly followed the instructions given by the Nokia Care Executive of not inserting the Mem. Card, no Bluetooth sharing n al Jazz; Virus threat and all but it’s of no use. I gave up all the things just to use a simple phone.

This is to bring into your consideration that either you’ll are making money out of our pockets or you have provided me with a faulty handset… The executives are now arrogant in their approach and replies.

Sorry to say but I never expected this kind of behavior and inappropriate facility from Nokia. The trust and loyalty towards Nokia is endangered for me at least because of this.

I need a replacement or full cash back in-lue of the mobile handset. Kindly take this into consideration and take proper action for the same. Waiting for our reply.

Regards,
Kamlesh D.

Dear Sir/Madam, I am using nokia 7230 . I TRIED TO GET GAMES FROM OVI STORE . A text is sent to me but when I click the link sent, it does not work. Please look into the problem.

Dear Sir,
Since i could not log this complain elsewhere please advise:

I am a old customer of your Nokia products and since the 90s and the production of Nokia phones I never buy or used any other brand. The below is a list of all Nokia mobile phones I used since the nineties:
3110 – 6110 (Stile in use) - 8110 (Slide) –8810 (Slide) – 3210 – 8210 – 8850 – 6210 – 6310 – 8310 – 6310i – 3650 – 7250 – 5140 – 6230 – 6600 – 7610 – 6630 –[protected] – 6681 - N70 – 6500 and currently I am using the latest N97 model.

Please note that this complain is because of the following:

I bought the 6500 model last year 2009 and it work for around 7 months then it suddenly start to switch off automatically and some time while using the phone it will freeze / no response and I have to take the battery out to clear the screen and it was not working properly, then I took it to your Nokia service centre located here in Abu Dhabi since it was under warrantee and it was with them for around two – three weeks, I went to receive the phone and they told me that it is working condition now, I took the phone and left and in the same day evening I flied to Jordan, at the same day I came to know that it is not fixed and it was responding with the same problems which they suppose to fix.
And since I have another Mobile phone I keep it in my bag until I go back to UAE; unfortunately and due to my work pressure I could not give it to your service centre before the warrantee is finished.

Before one month and a half I visited your service Centre in Abu Dhabi – UAE , and I request them to fix my mobile phone and the first shock I got that they did not find any records in their computers / data about the service they have done to the same phone before. Any way what matter for me is to fix my Nokia 6500 phone I give them the phone and agreed to pay whatever cost for repairing the phone, and since then I start to receive SMS messages tilling me that the delivery of my phone will be delayed because they are waiting for some spare parts, today I called your Nokia repair centre in Dubai to check on the status of the phone because it took too much time to fix it; more than 45 days; I was choked to know that they are rejecting to fix my phone because they find some liquidity inside the phone which I do not know from where it came!!!!?

Dear sir I assure you that the phone I submitted in your repair centre her in Abu Dhabi never went near any water or any kind of liquidity it was kept inside a hand bag since the problem accrued. Therefore I kindly request you to solve my problem and instruct your people here to fix my phone and I am ready to pay any charges for that service.

Muhannad Haddad

I had bought a nokia E 71 about 5 months ago,there was a problem with the out going calls,hence i gave the phone to the nokia care centre in indranagar bangalore, after recieving the phone from the service centre the problems muliplied,in response to which i had to give the phone for service on two other ocasions once at indranagar and again at jayanagar, now im having problems with my incoming calls as well, the voice breaks up and the phone hangs up on a frequent basis. i am a busy professional and it takes a lot of effort and time out of my work for me to go and stant at the queue at the care centre evry now and then. i demand a exchange for my handset in regard to which i have been visiting the care centre but the staff are not obliging. if the same thing had happened in a western country , nokia would have never hesitated to provide the costumer with a replacement.you people take us indian customers for granted. if in case the company fails to provide me with a replacement for my handset at the earliest i will be forced to lodge a complaint at the consumer forum, against nokia.

i am unable to receive/send mms on/from my hand set i.e.nokia 6303claasic..I m a regular user of nokia..Since 2002 i am using nokia hand sets and up to now i used 5 hand sets of nokia..I never faced any problem with nokia earlier but this time i am embarrassed with nokia 6303 claasic as i could not able to use mms services..This is a humble submission to NOKIA that it must do some thing either to the concerned model and problem or to it's customers who have the faith in nokia...
PIYUSH SIDDHARTHA([protected])

Iam Mr.Kumaran from Trichy, India purchased NOKIA 5130 xpress music mobile on 31/03/2009, but now there is a problem in mobile stating an error message “contact service” while switch on the phone itself.

When I approached the NOKIA service centre located at Cantonment, Trichy, their answer really shocked me a few minutes.

They don’t have the software to solve the “contact service” error.
br...

Hi,

I bought a Nokia E72 mobile on 25/6/10 for my official purpose. I have never used Nokia handset since I started using mobile, this is the first time I bought a Nokia handset, from the minute I bought this set I am facing only problems (messaging server not at all working, poor stand-by time and many more ) no one in the customer care has given me a proper solutions. My kind request is not to but Nokia handset at all. I am really frustrated by Nokia.

Regards,
Sam

I purched NOKIA N97 mini, and it is worth handset, it become non functioning after 1 month of warranty period and i sent it for repair to NOKIA authorised service centre at MEHSANA-Gujrat.Technician first told me that repair charge is 2700 Rs. and after 2 hrs, he told that the repair charge is more at 8500 Rs. Think the cost of mobile is 19500 rs. and repair charge 8500 rs. what a NOKIA;s policy..think you buy a car at 2,00,000 rs, after 6 month warranty period is over ,,and for any reason car doesn,t start then you send it at Comany;s service center and then you informed that there is a 90,000 rs. repairing charge then how you fill????? think before buy a NOKIA product,,,,never never buy a NOKIA handset at any cost,,if you still wish then buy only handset upto 2500 rs. only ,,never buy costly NOKIA handset, it is worth in the world,,,many other company has nice handset with proper after care