| Address: Chennai, Tamil Nadu, 600088 |
I wanted to exchange my samsung j7 prime which has been with me about 2 years.
.. First mistake of the day recently we went to your new poorvika show room opened in ttk road, alwarpet chennai. Tamilnadu. Walked in to exchange and buy a mi note 5 pro and while doing so there were absolutely no customers in the showroom by 7.30 pm on 1/11/2018.
3 sales promoters surrounded and tried to help as we were discussing about exchange and payment mode. Few more customers walked in and all three left us in lurch and a new guy (Mr. Kiran raj) came to attend us and tried to dissuade us buying mi and promoted nokia 6.10 (Must be nokia promoter in the showroom). Infact i even asked him if he was a sales promoter for nokia for which he denied.
.. Second mistake for the day as been committed by us
He explained us about the product in detail and its superior, quality and services than other brands and explained us about the camera features, like, pic in pic and video in video so on and we were impressed and decided to go for it. For 16500.
He agreed to help us in transfer of data from old to new phone as it was a exchange.
Third mistake of the day, my daughter joined us after work by 9.30pm and they sold her a samsung - wireless head set for 2499
By the time we did all the transfer of data it was around 11.45, we reached home by 1 am. And had very late dinner and charged the phone in switched off mode for the first time for 100% as suggested and advised by the salesman. Next day to my surprise (Second day) the phone was discharged in 3.50 hrs and again i charged it full 100% which lasted only about 4 hrs and then complained to the poorvika showroom. They asked me to update all software patches and then see a full movie without wi fi and then check the duration of the battery. Same thing was done and still found the same problem. So went to poorvika for 3rd time and they said, new software 9.10 has been released on 3/11/2018 and asked me to update and then check for improved battery life and better features. And asked me to observe again for a day or else we can visit the rocky agency authorised services agency of nokia in peters road, gopalapuram.
On the same day i went to nokia showroom in peters road around 6.45 pm and was denied an entry by them as they were closed by 6.30 pm they said they had customers waiting inside already and by the time they finish it might take 8.30pm and hence not taking/allowing any new customers. I wonder what kind of strict customer services policy and how many customers had problems with their nokia phones? The same was conveyed to poorvika sales man and he asked us to go to velachery services centre on monday.
Today (05/11/2018) i visited the rocky agency at 10am, the watch man refused parking for customers and hence had to look out for parking outside. After parking i came inside the service center and until 10.15am no staff had come to office and after checking with the assistant who was cleaning said anytime the staff would come. When they close the office before the customer visiting time, i think they need to start the office ontime.
I narrated my problem to the service technician
Insufficient battery life as 3 to 4 hours was not accepted by any standard,
And their was a display in the mobile saying, battery overheated. Stop charging from 100% till it reaches almost 50% even when you are not charging? Please note the mobile was not in the charging mode but still we had this message on the display.
They said this was basically a hardware and manufacturing parts maul function and they said it need to be given to them and they will flash and check for hardware or software and they agreed and said the latest update 9.10 is not available or reached them and hence they well load only with earlier version and if given back i need to upgrade again only on wi-fi not on mobile data, which i am well aware and told them.
The service technician said that i have to take a backup of my data’s and come and hand over the phone to them to check the problem.
So i went to poorvika again and they tried to take a back of my data’s from nokia 6.1. They could not take a back up nor transfer the data’s to another phone. After 3-4hrs they were able to share certain photos and contacts only. I had to forgo all my details, chats and message for the mistake i made of buying the nokia6.1. Again i went to the rocky agency and told them the new problem which arised then. One problem or the other was arising on the new brand phone. The branch manager mr. Shabeer did not bother to come and address the customer initially. Later he came out and said he will look into the same and rectify the issue.
How do you expect a customer to take back a faulty brand new mobile which we have not even used for full five minutes. I am refusing to take the same mobile even though you might have rectified the issue. I request you to kindly arrange for dap for which mr. Shabeer refused and said it is only five days old. But i am aware that the company policy is to change the fault product within 14 days if fault found and accepted by the service technician.
Evening went back to the rocky agency to find the status of my mobile and they said they had handed my mobile to the showroom sales man after installing the old software itself. We went back to poorvika and the branch manager said its has been asked to return to nokia showroom as the problem is still yet to be solved as per customers complaint. The rocky agency and poorvika wanted to analyse the product efficiency and then handover the same it seems. Mr. Shabeer confirmed that he spoke to the manager (At 9.00p. M) and they have confirmed that the mobile is with poorvika only. But i have been mislead saying that the phone is with rocky agency. Can the same be clarified why was i been cheated? Please let me know as a customer i been played between the manufacturer and reseller at whose cost, me customer @ cost?
Customers be aware of nokia and such resellers like poorvika who takes customers for a raid and suck our hard earned money and make millions!!.
I was about to buy a nokia sirocco which was rs.47000 and the cost went down to rs.36500.00 and lucky me i was not such a sucker and now after what i have gone through even if it was offered at nokia 6.10 price of rs.16500.00 i will/would think twice before buying nokia phone.
Never buy a nokia product and suffer like me?
I have bought toughen glass, for samsung s9+ it was replaced 3 times due to fault or not done properly
I have 3 products bought from them and all three are defective? I had been visiting the showroom since 1 nov 2018 every day and had problem with the products and the branch manager has not come forward and speak to us, till yesterday i went and spoke to him and was very detached and not co operative and very rude??
Supreme court should ban such comanies like, nokia hmd global and poorvikia who are exploiting customers and making millions as profits and cheating customers by selling defective customers makeing r& d and learn from the mistakes and improve the products with customers time and money??
Pealse avoind nokia brand and poorivika mobile showroom
Nokia India customer support has been notified about the posted complaint.
