Nokia India Complaints & Reviews

I have purchased N-70 music edition set in sep - 07. Since last two months my set is behaving abnormally. During the call (both incoming & outgoing)

1. Various menus like music player, gallery, fm radio, loudspeaker etc. get activated automatically and call gets disconnected.
2. During this process many beeps could be heard and digits like 0, 4, 9 etc also appear on the screen and call gets disconnected.
3. Sometimes the callers phone number appears in the received call list, whereas I have never attended the call (because no ring, vibration etc.) and every time my colleagues keep on telling that I didn’t attended the phone.

I visited Nokia Care, Indore where after keeping the mobile set for a day and re-installing software etc, I was told that there is some hardware issue and it needs to be sent to Bhopal. I contacted Nokia Care, Bhopal and handed over my set to them for two days. I was told that the problem is rectified. But still the problem persists and I am in trouble

Since the set is in warranty and there is some manufacturing defect, I request your kind self to kindly look into the matter and give a replacement of the set to me at the earliest

Hi,
I am Arpita and the first gift that my husband ever gave me was a Nokia 5310 coz he's a big Nokia fan. But I have not been as lucky as him with Nokia.
First of all, its charger was not working, so I worked it out and started using my husband's charger which was the same type.
But some problems still persist:
1. It is a music edition but the volume controls often stop working and I have to restart the phone again to make then work.
2. It keeps hanging every now and then and this is a mojor problem. I cant even switch it off when this happens, I simply have to take out my battery.
Allthough this phone has good music features like the music keys and overall its a good phone but it definitely suffers from some memory issues I guess coz of its thin body...or may be I got a faulty handset!

yesterday when i looked my nokia6600 mobile, i found that mobile was shutoff, but when i start my phone, it again shutoff within 10-15 second.i have tried many times but it is getting off everytimes.so, please tell me what the problem in my nokia 6600 mobile as soon as possibile.i have done all possible step to repair it.

I got a new Battery for my Nokia 3230 from the Nokia Care called Mobiquest( Ameerpet X road, Hyderabad-500016, Ph: [protected]) a few months back. It cost me Rs. 1350.The new battery gave me much less talk time(less than half an hour) than my previous battery. I went to Nokia care, demanding a replacement, as my battery was still under warranty. On going there, they told that the battery was a duplicate, and that they won't replace it. I had the invoice with the battery number written on it, but they refused to consider it, and asked if I could tell them who gave the battery to me four months back. Despite my pointing a finger towards the person who did it, no action was taken, and they told me, that I should have checked for the originality before buying.

I believed, Nokia Care was a place I could trust, but that's no more true. Its a big fraud and they cheat unsuspecting customers.
Through this complaint, I want to shed light on the fact that I might not be the only one, who has gone through this. This might be happening to many people everyday.

Hey, anybody listening at Nokia???

Hi,

I recently purchased a Nokia 2630 at Global Access, Jayanagar, Bangalore. This mobile has a strange problem. It switches off without any reason or cause. And this happens on a regular basis, 2 to 4 times a day. To switch on the phone again, i have to remove the battery and then insert it again. IF i am listening to FM, suddenly the displays goes off and the phone becomes numb, surprisingly the FM is still playing.This is so irritating at times. I have to remove the cover. Once i start the phone i have to set the time and date again. This is very very bad on the part of NOKIA. I had a SONY ERICSSON phone for over 2 and half yearswhich gave me no problems. I think my decision to go with NOKIA was a very bad one. I will never again Purchase NOKIA handsets. Can anyone tell me what procedure i should follow to have my hanset replaced. Customer Service Centres are of no use as they reload the software and give it back to us, during this period we have to stay without our phone. This is so horrible. Could NOKIA stop putting defective handsets into market. If this continues then surely NOKIA will have to pay a heavy price by losing their market share. Please NOKIA, come up with some recall mission to recall all the defective sets and replace with new non-defective handsets.

Thanks,
Rickson.

I have purchased nokia 5610 on 10 th july 2008 from the first day onwards it get hanging problem whenever some calls comes and i received the call in the mid it automatically switchoff and again start i go to nokiacare they said its due to some software problem i given therefor updation but when i get it from nokia again problem is there i get again in touch with nokaicare they said remove memory card and see i also do that but problem is still there so i again given the mobile on nokia care .I am not satsfied with the servises of nokia. I want replacement of my phone

Dear Sir
My name is Robin Vijan from Kahnna Punjab. I had deposited my mobile phone Nokia 6270 for repair with the nokia care on 2nd of july its almost 45 days and i havent got my set back till date.My job sheet no is [protected]/23. my imei no is 35325901.2827445. had lodged complain with nokia care my complaint no is2-39df2t. i have not got any positive reply frm your nokia customer care executive. please do the needful as soon as possible otherwise i have to take some legal action against the company.
yours sincerly
robin vijan
[protected]

I have nokia 3610, it displays only a message "contact service". When i have gone nokia care center, they have told me that we dont provide service for nokia 3610. Poor and misbehavior of employees of nokia care center is the main theme of this complaint.

i bought my cell in feb ... till date it was working well but from 7 or 8 days before some problem has ocurred in my phones keys ... they just dont work at all... kindly seek to it as soon as possible..

Hi,

I bought NOKIA 5310 Xpress music in the month of may from poorvika mobile store, chennai. Recently I faced a problem with the piece, after talking for 15 mins it became hot and switched off. I approached poorvika and they have given my mobile for srvice to NOKIA service centre. After one week they are telling that the problem is due to water log and we can not provide any service. Actually it is not soaked in water they are simply cheating the customers.

customer care lajpat nagar denied for repair .product is under warantee.They required Rs 900/- or more money. If this should not replace immediatly then I will go cosumer court. Detail of product given below-
Anam khan
Date of purchase-15.03.2008
IMFI3529
BILL NO.253631
Shope Name-Subhiksha, Batla house, .
Cost-2250/-
Contact No.[protected]

I have given my head set HS-23 to the nearest Nokia care at valasaravakkam (chennai)on 12th jul 08 till now i could get contact with them through phone and while iam going to the care center there is no proper answer from them.
The mobile procurred in the name of Ms. Madhubala i haven't got the complaint no at present .

I need necessary action to be taken against my head set and also the Nokia care valasaravakkam branch official hence they are not responding properly.

From last three days my Nokia cell phone Nokia 3110 display not working, when i had gone to the cutomer care they told me the problem is physical damage but in actual it is not happened.
I expect from you solve the problem if it is in warranty period.
Please do the needful & look in to the matter.

I am facing that hanging problem with Nokia 2630 I have purchased nokia 2630 at 9december2007
when any body make me miss call for 1-2 second and at that time my nokia2630 phone is in auto lock mode
then my phone getting hanging problem this problem is major because at that time "switch on/off" (red button) is not working and for restarting my phone I remove the battery and again insert battery then pressing the red button I able to start my phone

This is major BUG from Nokia Company

so that reason I am not doing auto lock my phone

but in traveling this is difficult to stay without auto locking cell phone

I hope every one will aware from this problem

please do not purchase Nokia2630 phone

This it to bring to your notice the Pathetic service which is provided by Nokia after sales . I had bought a new Nokia E51, and within a month of purchase (date of purchase 23 june 08) its display went blank and since then after submitting to Nokia center I am still waiting for the replacement of my cell phone (To date it has been more than 22 days) . I submitted my cell phone to The CarePoint, Jayanagar, Bangalore. (JobSheet No 3907) on 22nd of July . and was informed on 28th of July that my cellphone is beyond repair and would be replaced within 5 days . And since then I and my associate have called the center almost 1000 times and everyday I hear the same response, ‘it would come by tomorrow’ . Do you expect a customer to be without a cell phone for a month, during sales you can get a handset in 1 hr and post sales it takes a month to procure the same handset ? This is how nokia is expecting to serve a business series phone, well if that is the case it clearly reflects on nokia's commitments and after sales service. I don’t think with such levels of service nokia can maintain brand liquidity.

But after this incidence I am totally turned off and, I would be giving a highly negative feedback for nokia due to the gross pathetic after sales service and total disregard for customer to my institute and company . With this nokia not only lost two deals but also future nokia purchases from me and my network for any purposes be It personal or official .

I would also try to take the case up with other forums, so that such a misery is not doled out consistently from you side on a regular basis.

Thanks again to nokia the pathetic customer service provided.

My handset Model No. 3110c and colour Black and Sl No...
Purchasing date of 06.06.08 and servicing date 17.07.08...

Respected Sir,
I have sold Nokia 1200 whose particulars given below from local market. But, during its usuage, it is found defective, being auto off which is technical problem. I have requested the local nokia care and deposited the same on 15.7.08 at Charbati chowk, opposite Vetenary hospital, Kapurthala for removing defects. On contacting more than 20 days i.e. the Nokia care has given me another old defective set for use in lieu of the same. But the same is also defective. I am facing hardship due to non availability of my mobile.
Fresh sold Nokia 1200- IMI No.[protected]
Purchase Dated = 13.4.08 from Subhiksha Trading Services Ltd. Bill Book No.195 Bill No. 880 dtd 13.4.08 for Rs. 1230-00
Deposited defective Nokia 1200 IMI No.[protected]
Deposited date of Nokia Care KPT= 15.7.08
Nokia Care KPT given defective another set(IMEI 353105/02/421614/5) = 8.8.08
Request intervene in the matter and direct the Nokia Care to replace it with New one, immediately.
Yours sincerely
Sukhwinder Singh [protected]

Respected Sir,

I would like to bring to your notice that I have a Nokia 3110 classic mobile set which was purchased on 10 Sept 2007 S/N [protected]. In March 2008 I had a problem in this mobile, as FM Radio was not working; it was give it to NOKIA care new Sanganer road Jaipur branch. That time Nokia engineers were not able to repair it, and said that it needs to be sent to Delhi for repairing. To repair the handset they had taken 21 days and at the of time delivery it was working fine.

Now last few days I facing hanging problem in my mobile so I went to NOKIA care (New Sanganer Jaipur) and reported the problem with it. After inspection by your engineer he found one screw missed and IC pasted and stated that it's a Warranty Void Case as the mobile has been opened by a local tech. I have always got my mobile checked at authorized NOKIA care when I have warranty as concern then why would I get my mobile opened else where.

When I asked to get my old job sheet for reference but they told me that we have 45 days old job sheet details only.

I would like to know that at the time of handset delivery we can check physically, what has been done while repairing is not known to me and not been informed to me.

Serial Number: 355535/01/344109/8 Purchase Date: 10 Sept 2007. (Bharti Telecom G-87, Raisar Plaza Jaipur) TIN Number: [protected]

Type: RM-237 FCC ID: PPIRM-237 Version: 06.02 Model Number: 3110c

So I request you to please consider my mobile in under warranty and give the instructions to concern NOKIA Care centre to repair it and get back to me ASAP.

Please treat information utmost priority or else I will go to consumer forum for its harassment and compensation.

Best Regards,

Shatrudhan Chejara

[protected], [protected]

chejara.[protected]@gmail.com

i bought a nokia 2050 CDMA from reliance mobile in BEL road, bangalore...it had major problems ...like the battery after charging also doesn back up for more than 3 hours or so...when i went back to the place i bought the cell phone they told me i will have to take it to nokia service centre at malleshwaram and he would take no responsibility of this problem...i request to get my money back or else atleast provide me with a new handset bcoz theres no need for me to pay money and use a repaired phone...i have already given the cell phone to nokia service center and they said it needs 10 days or more to get it repaired and that it needs higher level servicing...i can provide the job sheet number in case u need it...i didnt expect this from nokia...your system of getting the customer involved in manufacturing defect cases are really annoying...i request tat such cases should be left to handle by the dealer other than making us run around for it...please reply as soon as possible...

Dear Sir

Please see the details below of my mails to Nokia care and their response. Please do some needfull.

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5200. We understand the difficulties that you have been facing and sincerely regret the inconvenience caused. As per the telephonic conversation you had with one of our executive on 09th August, 2008 we request you to kindly contact the Nokia Care Line on the Monday to know the status of the phone.



Pursuant to your request for replacement or warranty extension, we would like to inform you that we are presently not in a position to comment on the request.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Saturday, August 09, 2008 10:21:30 AM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Concern

This is Ajay Kumar. Again I am writing to you regarding the status of my handset Nokia 5200. Job Sheet No[protected] // complaint No 2#372AJP
Today 09.08.2008 i had called in Customer Care of Nokia. I supposed that they will tell me that handset is repaired and lying at Service Center Faridabad( Modcad Communications)
But Instead of that they had told (Harmeet Bhatia) that your handset is under process. According to your email you have told me to confirm on 06.08.2008.
please tell me the exact status of my handset. It is going near abt 1 month. What is the procedure of extend the warranty which u have taken from customer of one month.
This time i am so frustrated from ur service no body in customer care has the exact status of my handset. Earlier i thought that Nokia doesn't have the spare parts for repair so it is taking time.
but no you people are just playing with customers. This time i am saying that if there is so much prob in handset then plz replace the product. I am satisfied with Nokia Quality but this is disgusting.

Please it is my request to you donot repair my set if there is so much prob in handset, replace it. And also extend mt warranty for the time which u have taken for repair.

Donot do such type of activities with customer otherwise beliveness on nokia will goes off. I am also working in Sony India head office as a service engineer (Laptops).
i am also very well aware about the activities of Service Center. plz take care and replace my product otherwise there is last option for me, Consumer Court.

please take care.


On 7/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for emailing Nokia Care.


This e-mail is in reference to the service of your Nokia 5200. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.

Further, as mentioned in our earlier e-mail correspondence, we request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards,

Prashanth MM
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Thursday, July 24, 2008 6:09:27 PM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Nancy J.

Thanks for replying. Please simply tell me my set is repairable or what nokia is doing? Its a one month time... So long. What abt the warranty for one month which u have taken?????????

Regards
Ajay Arora


On 7/24/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5200. We understand your displeasure and sincerely regret the inconvenience caused. As per the update received from our customer care division, we would like to inform you that the phone is in the process of being serviced. We request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.



We look forward to your continued patronage of Nokia products and services.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------

From:
To:
CC:
Sent: Wednesday, July 23, 2008 2:08:53 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-37J4I5]

[Salutations:Mr.]
[FirstName:Ajay]
[LastName:Kumar]
[DOB:29.05.1985]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5200]
[Imei:]
[State:Faridabad/Haryana]
[Postal:121005]
[Feedback:Dear Concern

This is Ajay Kumar from faridabad. I had submitted my Nokia 5200 in your Nokia center (Modcad Communications, Faridabad) on 10th july. they have told me to confirm within 2 days. But after 2 days when i confirmed from them. they had told me that ur set will repair with in 20-25 days. U plz tell me how a person can live without mobile for 1 month. And what about my warranty as mobile is with you for near abt 25 days. My Job Sheet no is[protected] and my complaint no is 2#372AJP. I have clearly told them i don't want to repair my set, as my set has come to ur service center 2 times with in warranty and 1 month u have taken to repair it. so after warranty if prob comes then u people simply says "Sir this is out of warranty and will repair on charagble basis"... If there is so much prob then i want to ask one more question what kind of quality service you are serving to peoople. Your quality of product degrading day by day. If there is so much prob in the set with in 1 year then why don't u people replace the set. So plz look and reply ASAP. I am waiting for ur reply if set is irrepairable then plz replace the product.]







--
Ajay Kumar
Mail me at: [protected]@gmail.com
Want to Call:[protected]