Nokia India Complaints & Reviews

Hello

Someone has been trying to contact me for the last 2 days from the number [protected], but unfortunately I have not been able to speak with him/her.

Either I am at work where in I am unable to attend the call or when I called the same number this morning (Friday around 10:05 and 10:46) but there was no response.

Yet again the same thing is happening with the phone what had happend when it was new. I had mentioned that I lost all my data as the memory got corrupted. Today again the same thing happend but this time it was partial data that I lost. I lost all the videos that I stored in the mobile and couple of songs. I had recorded some of the performances this morning, which I lost by evening.

What do you have to say about this? Would you also accuse me of doing something to the mobile as the Manager in the Nokia Concept Store did? I think I am not a fool to do something to my own mobile and loose all the data. Now there is NO WAY that I can get those recording back.

This Nokia E71 is literally testing my patience. An early resolution would be really appriciated. I am not going to approach the Manager again as I NO NOT wish to speak with that "DUMB WALL" again.

Can you help..??

Regards,
Aninda.

Note: Forwarded message attached

-- Original Message --

From: "aninda kumar" <[protected]@rediffmail.com>
To: poonam.[protected]@nokia.com, thomas.[protected]@nokia.com, press.[protected]@nokia.com, [protected]@gmail.com
Cc: [protected]@rediffmail.com
Subject: Complaint






I had been a very loyal customer of Nokia since year 2000. I must have changed at least 15 mobiles since then all from Nokia and nothing else and at the same time I had been recommending Nokia to all my friends and relatives. Unfortunately I am not going to do that anymore, reason being the poor quality of the new mobiles and especially the customer service at the Nokia outlets, when I say Nokia outlets, I mean the Company Outlets like “Nokia Priority”, “Nokia Concept Store” because I do not prefer buying mobiles from anywhere else except the Nokia store.
This changed after I bought an E71 from the Nokia Concept Store in Bangalore, address mentioned below.
Nokia Concepts INC.
#LG-3, “The Pavilion”
#62 & 63, MG Road,
(Entrance from Church Street)
Bangalore – 560001
Ph : [protected], [protected]

The kind of response I received at this store made me change my mind forever. I shall NEVER, EVER recommend Nokia product to anyone and as far as possible I am going to stop people from buying any Nokia product. I know it would not make much difference to you or your sales as there are plenty of dumb people out there like me to buy Nokia product with their eyes shut.

I went through all the reviews on the net about the E71 and was quite convinced that it is indeed a good phone. And I decided to go for it. Anyway I bought the E71 on the 26th July from the above shop in Bangalore. On the same evening I transferred all my data from my old phone E61i to the new one through data transfer software. Though it took a lot of time but finally everything was transferred to the new phone and I checked the same in the new phone and confirmed that everything had been transferred to the new phone. I then deleted all the data from the E61i as I had sold it off to a friend of mine.

In a few hours time I was just browsing through the menu of the E71 and went to the gallery and opened a file and suddenly this message popped up which said “Memory Corrupted”, I couldn’t believe it and I went to the main screen and again I tried opening the file from the gallery and yet again the same message popped up. I tried switching it off and on again but still the same thing happened. I even tried taking the memory out thinking that reseating the memory card may solve the issue but I could not take the memory card out.

I went to the same showroom next morning that is on 27th July and complained about the same. The salesman looked at the phone and tried all stunts but the same message kept popping. He then asked me to wait for the Manager of the showroom, Mr. Zubair Ahmed. Now this is one character I am most ANNOYED with. Honestly speaking, this man does not deserve to be in the position he is at.

Anyway, I didn’t have to wait too long and Mr.Zubair Ahmed came to me. I explained the whole issue to him, what I did and how I transferred all my data and how I lost all of it in a matter of few hours and to my disbelief, Mr.Zubair Ahmed accused me of fiddling with the phone and held me responsible for the same. I explained to him in the best possible way that this was not my first mobile and I have always been doing it but never faced any issue. But Mr.Ahmed seemed to be just stuck to only one thing and kept accusing me of spoiling the phone. I was absolutely shocked to get this kind of response but I couldn’t help it as I felt that I am talking to a wall.

The man asked me to come back on Monday as 27th being Sunday, he said nothing could be done. I had to agree as I had made the mistake of buying a mobile worth 21000.00 Rupees. I went to the showroom next morning and The Great Mr.Zubair Ahmed is there. Without uttering a word I handed over the phone to him, he again did the same stunts with the mobile and convinced himself that the memory indeed was corrupted and yet again he said that I did something to the mobile, which resulted in the memory card getting corrupted.

I told him one more issue with the phone. As per the review and technical specifications provided on the net, the battery of the mobile is supposed to last for 10 hours and 30 minutes in talk mode and 17 (Seventeen days) in standby mode. Unfortunately a fully charged battery didnt even last for 24 hours in standby mode, out of which I used the phone for just 18 minutes and the battery was totally dead.

I felt, I made the biggest mistake of my life buying the E71. Never did I feel in the past when I bought 5110, 3310, 3315, 6600, 7610, 6800, N91, 6610, then there was this phone with a camera that could be twisted around, N70, N72, N73, E61i and finally this E71 and for the first time I felt that I literally wasted my money by buying this phone.

I am so frustrated that I have decided never to buy any Nokia phone ever again. This is not only because of the bad product like the E71 but mainly because of the kind of response I received from Mr.Zubair Ahmed. I say it again that he does not deserve the position of a manager because he can not take simple decisions like changing the set immediately, which the salesman advised me 100% replacement within 48 hours in case there is a problem with the set. The manager was so irresponsible that he not only can not take a decision but he stoops down to the level of accusing the customer itself for any issues with the mobile.

I want to raise a formal complaint about the Manager of the store Mr. Zubair Ahmed and also about the phone. I want to see what actions Nokia takes about my concerns. Of course I do not expect much from Nokia as it has such amazing employees.

Here is a list of issues I had with the E71
1. The Memory got corrupted for absolutely no reason.
2. The battery does not last more than 24 hours in standby mode.
3. The battery does not last more than 2 hours in talk mode.
4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.
5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.
6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
7. The keys are too close to each other.
8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.
9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
10. Overall I would rate E71 only 4/10

Of all the phones that I used, I was most satisfied with the E61i. It is indeed a wonderful phone.

Oh yes, E61i reminds me of one more thing about the so called manager Mr. Zubair Ahmed. 26th July I bought the mobile and on 28th July I asked him to exchange the mobile with an E61i and can you imagine the response from Mr.Ahmed? He offered me only 15000.00 Rupees for a mobile that was bought just 1 and ½ days back from his shop itself and that too it was only lying in my house without being used.

Can I get some kind of response from anyone who is sensible enough to understand my concerns, someone who is in authority, someone who can understand and analyze the situation and take decisions. I would really be grateful.

In case I am writing this to the wrong department or people, can you please forward this to the relevant department and relevant people.

Thank you,
Aninda Kumar

My No. is +91 [protected]

sir please provide me the puk no...[protected] its locked...

I have purchased New Nokia2630. in myb set when i call some one other person receive my call but i m not informed.
Also a problem of Voice Echo.
when some one calling me i cant hear other person voice.

I GIVE MY MOBILE THREE TIMES TO NOKIA SERVICE CENTRE AT MULUND(W), MUMBAI. STILL NOW THE PROBLEM IS THERE.
NOKIA HAS WORT OF THE WORST CUSTOMER CARE .

Dear Sir/ Madam,

I purchased the above stated handset vide Bill no. 4828 dt. 30/06/2008 from Nokia Priority Dealer (En Enterprise), Police Bazar, Shillong-01. In this connection, on 28/07/2008 I came to know that there is some bad pixel (black spots) were present on the LCD (display) and on the same day I approached to NOKIA Care, Shillong Center and they gave me a Job Sheet bearing No.[protected]/080728/20 dated 28/07/2008 and told me to come on next day. On the next day I went and not found a reasonable answer from the customer care and they told me to come on next day, unfortunately I sent one of my friend to the Nokia Care and found that the said handset is of Drop Case. Then I went today at around 12:00 noon and told them that when a handset amounting to Rs. 13500/- is purchased which is new one how come it is said that this is a case of droping of mobile phone. It is please to be noted here that, when any one purchases a new mobile after thinking of a esteemed brand and of high end price handset then in that circumstances any one will keep the mobile handset with utmost care and safety but unfortunately the answer given by your Nokia Care is purely vague and beyond any reasonable evidence. However after discussion with them they told me that we will send the handset to Guwahati Nokia Care Service Center to find out the problem and told me to come after 20 days. It is please to be noted here that as a professional I need a Handset every time and as such the company should provide a spare mobile for such term. It may further please to be noted that even after 20 days I hear the same result as aforesaid. Further, it needs to be mentioned here that within 15 days o[censored]sing a mobile phone how can a customer is held liable for droping of mobile without knowing the fact that when any customer purchases a mobile phone he will definitely keep the mobile with utmost care and safety but making a customer liable for dropping is purely fictitious and vague. It might be mishandled in the service center itself as the customer is getting the answer after 3 days that the mobile handsets voids the warranty since it is a case of droping of set.

Further, it is please to be noted that I have used many other nokia Handsets like Nokia 6670, 6630, 1600, 2100, 5650 etc and never purchased other companies handsets and never complaint for the above stated handsets but this is my First complaint lodged against the above Nokia 6500 Slide mobile which I have hardly used for 15-20 days and found the above answers.

In the circumstances stated herein above, I call for a replacement or repair of the above handset at the earliest or else I have no other option but to knock the doors of consumer court.

With Regards,

L.N.Sharma

My sim is blocked...please send me that code as early as possible...my no. is [protected]

Sir,
I had got a Wining SMS of 110000 pounds On this year nokia mobile promo. I follow there mail id given below, they replied with some attachment with the details. I want to know to whom I will be do complaint abt this. I read similar complaints on http://www.consumercomplaints.in this website.
I want to know that r u going to take any action towards this or not.

Respected Madam,
As per your commitment I Parag Sarkar went to collect the
new mobile set 5200 at your service centre today 30th July, 2008
where I was amazed to find that your customer care officer
Mr swarup Basu employee code-035, demonstrated a used, .
rather an old set (EMI no-[protected]) which I was
asked to be received.
I therefore request you to Issue me a brand new set rather than
a scrap one. I am looking forward for your cooperation for the
aforementioned matter.



Thank you

Parag Sarkar


Copy forwarded

Service engineer Nokia
Consumer forum Kolkata

rajkumar.[protected]@ammobile.in
tapasi.[protected]@ammobile.in
Complain against Nokia & Am mobile telecom service Pvt Ltd

To

The Care Manager,
Nokia India Pvt. Ltd,

Sub: No Repair of my mobile due to Non-availability of Spares.

Sir,

I have purchased an NOKIA 6020 in Mar’07 (with bill of Rs.4950 ESN/IMEI Number 359772/00/631826/6) with an intension in mind that I have purchased a good Brand which would ensure after sale service, after warranty also.

I have submitted my NOKIA 6020 mobile in Dead Condition (as the mobile slipped from my hand to earth and got dead) to NOKIA CARE CENTRE details cited below:-

MOBILE SUPER MARKET, SCF-5 Model Town Ext. Market, Near Krishna Mandir, Ludhiana. ASC : 020_343506 Contact Number :[protected]. vide my Job Sheet Number :[protected]/080707/98 dated : 07/Jul/2008

Initially, the care executive told me repairs will cost you Rs. 200/- and you can collect your mobile after two days, but after one week they are saying the estimated repair cost you Rs 800/- and you could collect your mobile after one week.

Sir, after one week I went to NOKIA CARE to collect my repaired mobile and I was shocked to hear that my mobile was not repaired due to non availability of its spares parts. The NOKIA CARE Executive said to me that the company has stopped manufacturing of this NOKIA Mobile Model 6020 and the service centre has not any spares availability for this mobile. And they returned the said mobile to me.

Sir, Finally I want to know that why the company are launching a mobile which after one year the company can’t provide its spares & service.

Sir, although, my mobile is out of warranty, but I request you to get my mobile repaired or replaced as the company has stopped manufacturing the same model and its spares. Finally, it’s and shortcoming at company’s end.

Sir, I request you to please do the needful, otherwise, I shall constrain to file a case in Ludhiana Consumer Court for NOKIA’s very very bad service and customer harassment.


Thanking You,
Yours Faithfully,
PRITPAL SINGH
10061/1, St.No: 17B,
Kot Mangal Singh, Ludhiana.141003.
Mobile : +[protected]
Email : [protected]@kingitsolution.com

NOKIA 6030 (MOBILE SET NO IMEI - [protected]) moble set was given to NOKIA CARE ( Vision Care, Hurdutt Rai Chamaria road, howrah, west bengal) for repairing under warrenty period.

The mobile set was not repaired by the service center even though the set was kept by the for 40 days.

the set was returned to me after 40 odd days without repairing after that I asked the local repairing person to repair the same. It was shocking to know that the NOKIA CARE had tempered my set.

I made comlaint to the service centre but no reply has been received from them so far.

Coplaint lodged to the nokia support has also not replied properly only has asked me to give a call to the CALL CENTRE

I would request to the CONSUMER FORUM to look into the matter and take proper action against the NOKIA CARE so that they compenset me for the loss

I had registered my BL-5C Battery No.[protected] N[protected] for replacement on Nokia site on 16th August 2007. but at present I have not received our battery.
I therefore request you to send my new battery early as possible.If i have not received our battery within 15 days then I have complaint to consumer forum against this matter.

thanking you
santosh kumar

Sir
It is to draw your attaintion that I have purchase a hand set of model nokia 6500s and with in a month the phone have started having problem that is hanging, software problem and it is taking to much time, I have gone to your nokia care centre to sort out the problem but itis almost one month and till date no information regarding the matter, I have loose faith on the said handset, as i have purchase it with my dear money . So I wanted the hand set to be replaced the with a new one, I hope such problems shall not happen in future as we may lost the confidence on you conpany, i am attaching the job sheet no and date of complain, date of complai 2july 2008, job sheet no[protected]/080702/32. hope you will take appropiate action regarding the matter.
Thanking you
Yours faithfully
Tomba Sarangthem.
Imphal.

Dear Sir,
Sub: Nokia mobile N 81 screen going blank
I had purchased my mobile N81 from M/s The cellular Solutions # 1575, 11th Main. 'T' Block Jayanagar Bangalore-560 041. on 27-2-08
I have sent my mobile to Nokia care centre through the dealer at least 7 times complaining about my mobile screen going blank but my dealer Mr sanjay.G has been returning the mobile every time to me with a gap of 10 or 15 days saying that the problem has been rectified but till today such a big company is not able to rectify the problem. The screen of the mobile goes blank in two or three days every time whenever the dealer gives it to me saying that the problem has been rectified. I am frustrated with this hand set I dont want to use this mobile any more and to run around the dealer every time . I demand the dealer to return my money of Rs. 20, 000 himself or from the nokia company within a week or I will go to the consumer court against the dealer and manufacturer for having been selling a manufacturing defect handset to me and has made me to pay interest for my money. IMEI NO. [protected]
MY MOBILE NO.[protected]
DEALER MOBILE NO. +[protected]
[protected]

I got some problem in my Nokia N73 Music Edition mobile and I have given it to the Nokia Care here in Bangalore in the month of May. At first they informed that the problem will get resolved and the mobile will be delivered within 2 weeks(Maximum). Since then they have been postponing the delivery date by saying that the mobile has to come from higher office, some transport problems etc., I am very vexed with their behavior and so do other customers. Please help me in this regard.

I have purchase the above set (NOKIA 6088) on 25.06.08 and day one I found that the battery is not holding more than three hrs. It was given to Customer Care, Coimbatore and they send the same to HO. But the problem is not solved and hence once again I have check the same at Customer care, Coimbatore on 24.07.08. Again they have confirm that they have to send the set to HO.

I request you to look into the same and do the needful, by replacing the above set including battery with new one. I am totally dissatisfied with this set.

Restarting of the phone
Sir
I always trust Nokia and its products to be the best of all the mobile companies but I had bought a Nokia 3110c from jaipur with 1gb memory card. But sadly after every 2 months it needs a service by the nokia care where they just update the software n provide no other support for solving that problem.Within an year this is the 4th time i have submitted my phone there.It is very inconvienient for me to give the phone each time.
Can you please help me? or Can i get the handset replaced.it has been submitted to the service centre.
thanking you
surbhi lakhwani
[protected]

Needless to say, this experience has been the worst in my entire life. You buggers think that you can do anything and take the customer for granted.
- First the phone goes kapoot in 1 month.
- Then we are assured that the replacement of the bloody "motherboard" will take place in a week.
- Date of handing over for repair : 23 june 2008
- Todays date: 23 July 2008

I was ready for a repair. Then u take a month to handle the case. Then u tell us that the "motherboard" is irrepairable and we will receive a NEW PHONE OF THE SAME SPECS AND COLOUR IN A NEW SEALED BOX SINCE THE EARLIER ONE IS IRREPAIRABLE. Then when we go to the service centre again for the 8th time, u say that WE CANNOT GET A NEW PHONE AND WILL HAVE TO DO WITH AN OLD REPAIRED ONE. WHEN I ASK U FOR THE MONEY BACK, U DONT GIVE ME THAT TOO.

U BLOODY SCOUNDRELS. U ALL SHOULD BE KICKASSED FOR HARASSING A CUSTOMER THIS WAY. AND THIS IS THE LEAST VOCAL I CAN GET SINCE IT IS A PUBLIC FORUM.


I[censored] REALLY WANT TO MAINTAIN A LITTLE DIGNITY, STOP BEHAVING LIKE UNPROFESSIONALS AND ACT. AND I REALLY HOPE THAT OTHER CUSTOMERS TOO BECOME CAUTIOUS OF YOUR SO CLAIMED "SERVICES" AND "CUSTOMER SATISFACTION".

SICK COMPANY, SICK SERVICES, AND SICK PEOPLE OUT THER IN UR SERVICE CENTRE.

I[censored] WANT TO MEET UR GOALS JUST TO SHOWCASE TO UR BOSSES, GO AHEAD WITH IT DUFFERS. COZ THATS ALL U CAN DO. WHO THE HELL CARES ABOUT CUSTOMERS ANYWAYS, IF WE ARE MEETING OUR ATRGETS.

BLOODY

Sub : Pathetic service from Jalandhar Nokia Care-Basant Chowk.

I bought N-82 Handset From D.K.Marketing-Amritsar on 19.05.08 right from day one this phone has being hanging, switching on and off so i went to jalandhar Nokia care and submitted my hand set on 20.06.2008 i was given a manual job sheet No. 804 and as on now there is still no replacement or repair of my mobile, only answer i get there is that your handset is pending in Chandigarh and we do not know what is happening you call on tuesday, wednesday...


Fail to understand why it takes so long to repair or replace my mobile.

Nokia slogan "Connecting People" is totally baseless, as nokia care Jalandhar Can never be contacted so have to visit personally, where the cunning receptionist makes you what and gives a very rude answer " Your hand set is pending at Chandigarh, we do not know why ?, you come next week." If you go to the back office you meet a person called xxx who says you do not call us we will call you. which never happens and when you ask him what happened he says you will get your mobile on Tuesday which also never happens.


For your information :

From :-
Name : Ashwani Kumar
Mobile Model : N-82
MEI No. [protected]
Manual Job Sheet No. 804.
Handset Given on : 20.06.2008
Delivery Date : ?????????????????????????

Sir,
we are very sorry to inform you that we have recently purchased a nokia n78-1 handset, imei no [protected], product no 0565647 with certain problems.within a few days of my purchased the L C D became defective.we handover the set to local nokia care and after 17 days they returned the same replacing the L C D.But when we incerted sim card, memory card & battery found that the case of the set was loose and the key board etc came out from its space.so, i again handover the set to the same care centre.since we have purchased the phone at a very dear price, we expect full value for money and ask you to doing the needful.
In anticipating your prompt response.
thanking you'
yours faithfully
kartik borthakur

dear sir/madam
i am the consumer of your mobile phone product.and i am satisfied with it.i have a nokia 6300 mobile phone which i am purchase on dated 20/01/08 from hotspot retail pvt.ltd shop no.3 & 4, property no.c1-a, m.s.c main vikas marg, aruna park laxmi nagar. last month (june) my phone's battery was not working.on dated 07/07/08 i give it in your nokia care (30/28 east patel nagar new delhi branch) they give me return date 15/07/08.they can't give me any response also they can't pick up thier helplines numbers.

My new Nokia N73(purchase date 2nd June) had a memory failure on 3rd July, that is one month within the period of buying. And the service centre which I attended(Kolkata service centre-garia) had completely igronat people sitting at the helpdesk. They said that it will take 10days for them to bring a new memory card of 2GB, whne i visited the centre after 10days they still had not gotten the required product. I will ask the Nokia care people to look into the matter. people sitting in the helpdesk should have a basic minimum training and also they should be fast in serving people. I did not understand the point in keeping a crea centre open if they dont have the material they need to supply to people, and that also 10 days for supplying a new memory card is too much. these people are doing nothing tarnishing the image of a reputable company