Nokia India Complaints & Reviews

I have given my head set HS-23 to the nearest Nokia care at valasaravakkam (chennai)on 12th jul 08 till now i could get contact with them through phone and while iam going to the care center there is no proper answer from them.
The mobile procurred in the name of Ms. Madhubala i haven't got the complaint no at present .

I need necessary action to be taken against my head set and also the Nokia care valasaravakkam branch official hence they are not responding properly.

From last three days my Nokia cell phone Nokia 3110 display not working, when i had gone to the cutomer care they told me the problem is physical damage but in actual it is not happened.
I expect from you solve the problem if it is in warranty period.
Please do the needful & look in to the matter.

I am facing that hanging problem with Nokia 2630 I have purchased nokia 2630 at 9december2007
when any body make me miss call for 1-2 second and at that time my nokia2630 phone is in auto lock mode
then my phone getting hanging problem this problem is major because at that time "switch on/off" (red button) is not working and for restarting my phone I remove the battery and again insert battery then pressing the red button I able to start my phone

This is major BUG from Nokia Company

so that reason I am not doing auto lock my phone

but in traveling this is difficult to stay without auto locking cell phone

I hope every one will aware from this problem

please do not purchase Nokia2630 phone

This it to bring to your notice the Pathetic service which is provided by Nokia after sales . I had bought a new Nokia E51, and within a month of purchase (date of purchase 23 june 08) its display went blank and since then after submitting to Nokia center I am still waiting for the replacement of my cell phone (To date it has been more than 22 days) . I submitted my cell phone to The CarePoint, Jayanagar, Bangalore. (JobSheet No 3907) on 22nd of July . and was informed on 28th of July that my cellphone is beyond repair and would be replaced within 5 days . And since then I and my associate have called the center almost 1000 times and everyday I hear the same response, ‘it would come by tomorrow’ . Do you expect a customer to be without a cell phone for a month, during sales you can get a handset in 1 hr and post sales it takes a month to procure the same handset ? This is how nokia is expecting to serve a business series phone, well if that is the case it clearly reflects on nokia's commitments and after sales service. I don’t think with such levels of service nokia can maintain brand liquidity.

But after this incidence I am totally turned off and, I would be giving a highly negative feedback for nokia due to the gross pathetic after sales service and total disregard for customer to my institute and company . With this nokia not only lost two deals but also future nokia purchases from me and my network for any purposes be It personal or official .

I would also try to take the case up with other forums, so that such a misery is not doled out consistently from you side on a regular basis.

Thanks again to nokia the pathetic customer service provided.

My handset Model No. 3110c and colour Black and Sl No...
Purchasing date of 06.06.08 and servicing date 17.07.08

Respected Sir,
I have sold Nokia 1200 whose particulars given below from local market. But, during its usuage, it is found defective, being auto off which is technical problem. I have requested the local nokia care and deposited the same on 15.7.08 at Charbati chowk, opposite Vetenary hospital, Kapurthala for removing defects. On contacting more than 20 days i.e. the Nokia care has given me another old defective set for use in lieu of the same. But the same is also defective. I am facing hardship due to non availability of my mobile.
Fresh sold Nokia 1200- IMI No.[protected]
Purchase Dated = 13.4.08 from Subhiksha Trading Services Ltd. Bill Book No.195 Bill No. 880 dtd 13.4.08 for Rs. 1230-00
Deposited defective Nokia 1200 IMI No.[protected]
Deposited date of Nokia Care KPT= 15.7.08
Nokia Care KPT given defective another set(IMEI 353105/02/421614/5) = 8.8.08
Request intervene in the matter and direct the Nokia Care to replace it with New one, immediately.
Yours sincerely
Sukhwinder Singh [protected]

Respected Sir,

I would like to bring to your notice that I have a Nokia 3110 classic mobile set which was purchased on 10 Sept 2007 S/N [protected]. In March 2008 I had a problem in this mobile, as FM Radio was not working; it was give it to NOKIA care new Sanganer road Jaipur branch. That time Nokia engineers were not able to repair it, and said that it needs to be sent to Delhi for repairing. To repair the handset they had taken 21 days and at the of time delivery it was working fine.

Now last few days I facing hanging problem in my mobile so I went to NOKIA care (New Sanganer Jaipur) and reported the problem with it. After inspection by your engineer he found one screw missed and IC pasted and stated that it's a Warranty Void Case as the mobile has been opened by a local tech. I have always got my mobile checked at authorized NOKIA care when I have warranty as concern then why would I get my mobile opened else where.

When I asked to get my old job sheet for reference but they told me that we have 45 days old job sheet details only.

I would like to know that at the time of handset delivery we can check physically, what has been done while repairing is not known to me and not been informed to me.

Serial Number: 355535/01/344109/8 Purchase Date: 10 Sept 2007. (Bharti Telecom G-87, Raisar Plaza Jaipur) TIN Number: [protected]

Type: RM-237 FCC ID: PPIRM-237 Version: 06.02 Model Number: 3110c

So I request you to please consider my mobile in under warranty and give the instructions to concern NOKIA Care centre to repair it and get back to me ASAP.

Please treat information utmost priority or else I will go to consumer forum for its harassment and compensation.

Best Regards,

Shatrudhan Chejara

[protected], [protected]

chejara.[protected]@gmail.com

i bought a nokia 2050 CDMA from reliance mobile in BEL road, bangalore...it had major problems ...like the battery after charging also doesn back up for more than 3 hours or so...when i went back to the place i bought the cell phone they told me i will have to take it to nokia service centre at malleshwaram and he would take no responsibility of this problem...i request to get my money back or else atleast provide me with a new handset bcoz theres no need for me to pay money and use a repaired phone...i have already given the cell phone to nokia service center and they said it needs 10 days or more to get it repaired and that it needs higher level servicing...i can provide the job sheet number in case u need it...i didnt expect this from nokia...your system of getting the customer involved in manufacturing defect cases are really annoying...i request tat such cases should be left to handle by the dealer other than making us run around for it...please reply as soon as possible...

Dear Sir

Please see the details below of my mails to Nokia care and their response. Please do some needfull.

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5200. We understand the difficulties that you have been facing and sincerely regret the inconvenience caused. As per the telephonic conversation you had with one of our executive on 09th August, 2008 we request you to kindly contact the Nokia Care Line on the Monday to know the status of the phone.



Pursuant to your request for replacement or warranty extension, we would like to inform you that we are presently not in a position to comment on the request.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Saturday, August 09, 2008 10:21:30 AM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Concern

This is Ajay Kumar. Again I am writing to you regarding the status of my handset Nokia 5200. Job Sheet No[protected] // complaint No 2#372AJP
Today 09.08.2008 i had called in Customer Care of Nokia. I supposed that they will tell me that handset is repaired and lying at Service Center Faridabad( Modcad Communications)
But Instead of that they had told (Harmeet Bhatia) that your handset is under process. According to your email you have told me to confirm on 06.08.2008.
please tell me the exact status of my handset. It is going near abt 1 month. What is the procedure of extend the warranty which u have taken from customer of one month.
This time i am so frustrated from ur service no body in customer care has the exact status of my handset. Earlier i thought that Nokia doesn't have the spare parts for repair so it is taking time.
but no you people are just playing with customers. This time i am saying that if there is so much prob in handset then plz replace the product. I am satisfied with Nokia Quality but this is disgusting.

Please it is my request to you donot repair my set if there is so much prob in handset, replace it. And also extend mt warranty for the time which u have taken for repair.

Donot do such type of activities with customer otherwise beliveness on nokia will goes off. I am also working in Sony India head office as a service engineer (Laptops).
i am also very well aware about the activities of Service Center. plz take care and replace my product otherwise there is last option for me, Consumer Court.

please take care.


On 7/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for emailing Nokia Care.


This e-mail is in reference to the service of your Nokia 5200. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.

Further, as mentioned in our earlier e-mail correspondence, we request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards,

Prashanth MM
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Thursday, July 24, 2008 6:09:27 PM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Nancy J.

Thanks for replying. Please simply tell me my set is repairable or what nokia is doing? Its a one month time... So long. What abt the warranty for one month which u have taken?????????

Regards
Ajay Arora


On 7/24/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5200. We understand your displeasure and sincerely regret the inconvenience caused. As per the update received from our customer care division, we would like to inform you that the phone is in the process of being serviced. We request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.



We look forward to your continued patronage of Nokia products and services.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------

From:
To:
CC:
Sent: Wednesday, July 23, 2008 2:08:53 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-37J4I5]

[Salutations:Mr.]
[FirstName:Ajay]
[LastName:Kumar]
[DOB:29.05.1985]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5200]
[Imei:]
[State:Faridabad/Haryana]
[Postal:121005]
[Feedback:Dear Concern

This is Ajay Kumar from faridabad. I had submitted my Nokia 5200 in your Nokia center (Modcad Communications, Faridabad) on 10th july. they have told me to confirm within 2 days. But after 2 days when i confirmed from them. they had told me that ur set will repair with in 20-25 days. U plz tell me how a person can live without mobile for 1 month. And what about my warranty as mobile is with you for near abt 25 days. My Job Sheet no is[protected] and my complaint no is 2#372AJP. I have clearly told them i don't want to repair my set, as my set has come to ur service center 2 times with in warranty and 1 month u have taken to repair it. so after warranty if prob comes then u people simply says "Sir this is out of warranty and will repair on charagble basis"... If there is so much prob then i want to ask one more question what kind of quality service you are serving to peoople. Your quality of product degrading day by day. If there is so much prob in the set with in 1 year then why don't u people replace the set. So plz look and reply ASAP. I am waiting for ur reply if set is irrepairable then plz replace the product.]







--
Ajay Kumar
Mail me at: [protected]@gmail.com
Want to Call:[protected]

In last month -fist of all my mobile not showing contacts numbers store in mobile. and next day after power on my mobile then whit display comes in blue colours 'NOKIA' comes .after that not booting & againt restart my mobile. Then go to nokia care & reinstalled softer -code o522253 . But after few days gone sane problem comes on. So, my question is it is internal hardware problemes or not properly installed software code-0522253. My nobile type -RM-51 FCC ID -QTKRM-51 IC:661AD-RM51, 352740/01/250847/4, CODE:0522253, 0018C5B55F11 this is my mobile information. Please replay me.

HI,
My name is ashra hashmi i am having n 70 music ed. who IME no:-[protected], it was hanging and getting restart when i have given it for fist time servicing at that time it was in warranty, now last month same problem arise and now i have given it for servicing in nagpur gandhibag nokia care center, first they have given me the mobile by saying problem is solved and at the mean time again the problem come, then they have taken my mobile and after a week they are saying your mobile can not be repaired .
I have give my mobile to a genuin company sevice center then also i am getting such type of answer.

now let me know what should i do..

Hello Sir,

I am Santosh Solanki from Bhopal (M.P.). I bought Nokia N82 IMEI# [protected] from THE MOBILE STORE (Bhopal) on 09/04/2008. After working properly for two months, I had a problem of blinking flash light of camera that is on the rear side of the cellphone. I went to customer service center (Sameer Nokia Care) here in Bhopal and they kept the handset with them for repair. Please note here that the my cell and its camera were perfectly okay except it had blinking flashlight. After around 1 month, I got a call from care center and they hand me the cellphone which had the camera not functioning at all.
Now they say it had got moisture in it and camera will not work. Please let me know what can be done now as cellphone is in warranty period and the problem with which I went to customer center was just flashlight and now even the camera is not working after one month at customer service center. Am I the one responsible for moisture which was not there and the camera was just fine when the handset was with me or if I am responsible for the moisture even for the period it was in repairing.

They say it cannot be replaced and it will cost me 75% of the price of cellphone that is around 15, 000 Rs. Also, the camera has started to have problem of getting hanged and always I have to get the battery out and put it in again to get it restarted again.

Please help me.




Yours,
Santosh Solanki
Cell no. [protected]

This is to inform you that i have purchased Nokia 5310Xpress Music a couple of months ago. A couple of weeks earlier there is some problem in the phone. it is not catching the signals properly and some time it showS no signal or a message i.e. sim card registration failed. Moreover it is automatically switching off and there is some problem with its boot set up too.

My set is under now 07 months warrantly and i have submitted it for repair in the united mobile office lahore. After the lapse of stipulated time i have communicated with them about the return of my phone but they are making a excuse that they are unable to repair my set. As a result they send my set to Nokia and they dont exactly tell me when my set will be ok and delivered back to me.

well in my life i used many sets of Nokia due to their user friendly setup and reliability but on this issue this is seriouly causing a nuisance for me. Kindly redress my grievance in the intrest of your valued customer as soon as possible.

Detials are submitted below for your perusal and necessary action at your end.

Model No. Nokia 5310Xpress Music
IMEI No. [protected]
Complaint Centre: United Mobile, Customer service centre, Zahoor Elahi Road, Lahore Pakistan
Complaint Reference No.[protected] on[protected]U.A.N)
Contact Number: [protected]

I had reported the above problem on 29th June 2008 at your Baroda service station(Divya electronics) .A Job sheet was generated and the phone was sent to Delhi for repair work.
After one month of follow-ups I got my phone back only yesterday evening (6th August 2008).

To my surprise after one hour of receiving the phone same problem started(Display screen not working)

I request you to let me know the next course of action from your side.

Your early action in this regard will be appreciated.

My Nokia N73 Music Edition Hand set Hang frequetnly and sound not cleared when battery is low. I have send for repair at Nokia Care at Guwahati 2 times vide Job No.[protected] and [protected], but very sory to inform that my problem till same.
please treat this mail as urgent otherwise I will go for legal proceedings.
with regards,

Dear Sir,

I gave my handset for service on 1st JULY2008 at Koramangal nokia care centre in BAngalore, they told me to collect the handset on 12th JULY2008 I went on 12th to collect the Handset but they told me to come on 24th of JULY, again i went on 24th JULY2008. again they told me to come after 1st AUG2008 again i went on 1st again they told me to come after 8th AUG 2008. And now they are telling we will replace ur handset due to problem and they are not doing it. I dont know when will i reciev the NEw handset? Please do the Needful. My JOb sheet no[protected]/080701/39.

I purchased a Nokia N70 music edition on 04/09/2007.For the last 3 months a white flickering seen on the display.I have showed this problem 3 times in your Nokia service centere at Kottayam.But still the same problem continues...so please do the needful at the earliest..

Sir,
I have purchased mobile N-73-1 in the month of september-07, but till now it has been submitted to customer care 05 times, and from last two times it has been submitted for repeation job. Main problem is data cable and ear phone not connecting .
since 12th July -08 it is under Tunni Telecom, Roorkee, but we are not founding the status on your namscareonline.com. it is showing job sheet not found.

Please help us and let us updated about our status.


Sharad Kumar Verma
Mob. [protected]

My Cell phone Model :-Nokia 6500-C is getting hanged whenever i try to use Memory Card, i have already made complaint to my Dealer Ajay Electronics from which i have purchased on 01 January 2008 Bill No:-2409. My complaint is still pending on his desk since from last 45 days and no action has being taken on this complaint. Handset is already surrender at his desk at the time of complaint. Details of my Handset are as follows
Model :- Nokia 6500-C
Serial No :- [protected]
Battery No :- 39321374812102521660670509
Charger No :[protected].0675606
Bill Named :- Mr Santosh Rai
Bill No :- 2409
Dated :- 01/01/2008
Contact Person at Dealer : - Ajay Shukla
Dealer Ph :[protected]
Address :- Ajay Electronics
20, Indira Gandhi Market, Yavatmal -445001 (Maharashtra)

I hereby request you to take necessary action of this complaint as early as possible, Please free to call me on my Cell no.:-[protected] for any query. Thanking You -Santosh Rai

dear sir, call duration donot display at the time of speeking and viedio do not seek at the time of playing. give any soluation to avoide this problem