Nokia India Complaints & Reviews

Dear Sir

Please see the details below of my mails to Nokia care and their response. Please do some needfull.

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 5200. We understand the difficulties that you have been facing and sincerely regret the inconvenience caused. As per the telephonic conversation you had with one of our executive on 09th August, 2008 we request you to kindly contact the Nokia Care Line on the Monday to know the status of the phone.



Pursuant to your request for replacement or warranty extension, we would like to inform you that we are presently not in a position to comment on the request.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Saturday, August 09, 2008 10:21:30 AM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Concern

This is Ajay Kumar. Again I am writing to you regarding the status of my handset Nokia 5200. Job Sheet No[protected] // complaint No 2#372AJP
Today 09.08.2008 i had called in Customer Care of Nokia. I supposed that they will tell me that handset is repaired and lying at Service Center Faridabad( Modcad Communications)
But Instead of that they had told (Harmeet Bhatia) that your handset is under process. According to your email you have told me to confirm on 06.08.2008.
please tell me the exact status of my handset. It is going near abt 1 month. What is the procedure of extend the warranty which u have taken from customer of one month.
This time i am so frustrated from ur service no body in customer care has the exact status of my handset. Earlier i thought that Nokia doesn't have the spare parts for repair so it is taking time.
but no you people are just playing with customers. This time i am saying that if there is so much prob in handset then plz replace the product. I am satisfied with Nokia Quality but this is disgusting.

Please it is my request to you donot repair my set if there is so much prob in handset, replace it. And also extend mt warranty for the time which u have taken for repair.

Donot do such type of activities with customer otherwise beliveness on nokia will goes off. I am also working in Sony India head office as a service engineer (Laptops).
i am also very well aware about the activities of Service Center. plz take care and replace my product otherwise there is last option for me, Consumer Court.

please take care.


On 7/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for emailing Nokia Care.


This e-mail is in reference to the service of your Nokia 5200. We regret the inconvenience caused. We would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment to identify the exact concern. This process equips our technicians to provide you a definitive resolution. Hence, the delay may be attributed to the comprehensive assessment carried out on your phone. We wish to thank you for your patience and know that you will understand the necessity for this delay.

Further, as mentioned in our earlier e-mail correspondence, we request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys Kind regards,

Prashanth MM
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------
From: "ext Ajay Kumar"
To:
CC:
Sent: Thursday, July 24, 2008 6:09:27 PM
Subject: Re: Nokia - Ajay Kumar - N5200 Service Status


Dear Nancy J.

Thanks for replying. Please simply tell me my set is repairable or what nokia is doing? Its a one month time... So long. What abt the warranty for one month which u have taken?????????

Regards
Ajay Arora


On 7/24/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5200. We understand your displeasure and sincerely regret the inconvenience caused. As per the update received from our customer care division, we would like to inform you that the phone is in the process of being serviced. We request you to contact the Nokia Care Centre on 6th August, 2008, in order to substantiate the delivery of your phone.



We look forward to your continued patronage of Nokia products and services.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Nancy. J
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.


-------Original Message--------

From:
To:
CC:
Sent: Wednesday, July 23, 2008 2:08:53 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-37J4I5]

[Salutations:Mr.]
[FirstName:Ajay]
[LastName:Kumar]
[DOB:29.05.1985]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_5200]
[Imei:]
[State:Faridabad/Haryana]
[Postal:121005]
[Feedback:Dear Concern

This is Ajay Kumar from faridabad. I had submitted my Nokia 5200 in your Nokia center (Modcad Communications, Faridabad) on 10th july. they have told me to confirm within 2 days. But after 2 days when i confirmed from them. they had told me that ur set will repair with in 20-25 days. U plz tell me how a person can live without mobile for 1 month. And what about my warranty as mobile is with you for near abt 25 days. My Job Sheet no is[protected] and my complaint no is 2#372AJP. I have clearly told them i don't want to repair my set, as my set has come to ur service center 2 times with in warranty and 1 month u have taken to repair it. so after warranty if prob comes then u people simply says "Sir this is out of warranty and will repair on charagble basis"... If there is so much prob then i want to ask one more question what kind of quality service you are serving to peoople. Your quality of product degrading day by day. If there is so much prob in the set with in 1 year then why don't u people replace the set. So plz look and reply ASAP. I am waiting for ur reply if set is irrepairable then plz replace the product.]







--
Ajay Kumar
Mail me at: [protected]@gmail.com
Want to Call:[protected]

In last month -fist of all my mobile not showing contacts numbers store in mobile. and next day after power on my mobile then whit display comes in blue colours 'NOKIA' comes .after that not booting & againt restart my mobile. Then go to nokia care & reinstalled softer -code o522253 . But after few days gone sane problem comes on. So, my question is it is internal hardware problemes or not properly installed software code-0522253. My nobile type -RM-51 FCC ID -QTKRM-51 IC:661AD-RM51, 352740/01/250847/4, CODE:0522253, 0018C5B55F11 this is my mobile information. Please replay me.

HI,
My name is ashra hashmi i am having n 70 music ed. who IME no:-[protected], it was hanging and getting restart when i have given it for fist time servicing at that time it was in warranty, now last month same problem arise and now i have given it for servicing in nagpur gandhibag nokia care center, first they have given me the mobile by saying problem is solved and at the mean time again the problem come, then they have taken my mobile and after a week they are saying your mobile can not be repaired .
I have give my mobile to a genuin company sevice center then also i am getting such type of answer.

now let me know what should i do..

Hello Sir,

I am Santosh Solanki from Bhopal (M.P.). I bought Nokia N82 IMEI# [protected] from THE MOBILE STORE (Bhopal) on 09/04/2008. After working properly for two months, I had a problem of blinking flash light of camera that is on the rear side of the cellphone. I went to customer service center (Sameer Nokia Care) here in Bhopal and they kept the handset with them for repair. Please note here that the my cell and its camera were perfectly okay except it had blinking flashlight. After around 1 month, I got a call from care center and they hand me the cellphone which had the camera not functioning at all.
Now they say it had got moisture in it and camera will not work. Please let me know what can be done now as cellphone is in warranty period and the problem with which I went to customer center was just flashlight and now even the camera is not working after one month at customer service center. Am I the one responsible for moisture which was not there and the camera was just fine when the handset was with me or if I am responsible for the moisture even for the period it was in repairing.

They say it cannot be replaced and it will cost me 75% of the price of cellphone that is around 15, 000 Rs. Also, the camera has started to have problem of getting hanged and always I have to get the battery out and put it in again to get it restarted again.

Please help me.




Yours,
Santosh Solanki
Cell no. [protected]

This is to inform you that i have purchased Nokia 5310Xpress Music a couple of months ago. A couple of weeks earlier there is some problem in the phone. it is not catching the signals properly and some time it showS no signal or a message i.e. sim card registration failed. Moreover it is automatically switching off and there is some problem with its boot set up too.

My set is under now 07 months warrantly and i have submitted it for repair in the united mobile office lahore. After the lapse of stipulated time i have communicated with them about the return of my phone but they are making a excuse that they are unable to repair my set. As a result they send my set to Nokia and they dont exactly tell me when my set will be ok and delivered back to me.

well in my life i used many sets of Nokia due to their user friendly setup and reliability but on this issue this is seriouly causing a nuisance for me. Kindly redress my grievance in the intrest of your valued customer as soon as possible.

Detials are submitted below for your perusal and necessary action at your end.

Model No. Nokia 5310Xpress Music
IMEI No. [protected]
Complaint Centre: United Mobile, Customer service centre, Zahoor Elahi Road, Lahore Pakistan
Complaint Reference No.[protected] on[protected]U.A.N)
Contact Number: [protected]

dear sir my nokia mobile model 3110c is not showing the display.i had brought it march 2008 its warenty period is not finished yet but this is the second time it is showing problem.the first problem was the cell was switching off and on automatically.then i went to nokia care.this is the second time it is showing display problem.so sir please kindly replace my hand set with a new one.i am gettind frusteted as i need a mobile urgently..otherwise...

I had reported the above problem on 29th June 2008 at your Baroda service station(Divya electronics) .A Job sheet was generated and the phone was sent to Delhi for repair work.
After one month of follow-ups I got my phone back only yesterday evening (6th August 2008).

To my surprise after one hour of receiving the phone same problem started(Display screen not working)

I request you to let me know the next course of action from your side.

Your early action in this regard will be appreciated.

My Nokia N73 Music Edition Hand set Hang frequetnly and sound not cleared when battery is low. I have send for repair at Nokia Care at Guwahati 2 times vide Job No.[protected] and [protected], but very sory to inform that my problem till same.
please treat this mail as urgent otherwise I will go for legal proceedings.
with regards,

Dear Sir,

I gave my handset for service on 1st JULY2008 at Koramangal nokia care centre in BAngalore, they told me to collect the handset on 12th JULY2008 I went on 12th to collect the Handset but they told me to come on 24th of JULY, again i went on 24th JULY2008. again they told me to come after 1st AUG2008 again i went on 1st again they told me to come after 8th AUG 2008. And now they are telling we will replace ur handset due to problem and they are not doing it. I dont know when will i reciev the NEw handset? Please do the Needful. My JOb sheet no[protected]/080701/39.

I purchased a Nokia N70 music edition on 04/09/2007.For the last 3 months a white flickering seen on the display.I have showed this problem 3 times in your Nokia service centere at Kottayam.But still the same problem continues...so please do the needful at the earliest..

Sir,
I have purchased mobile N-73-1 in the month of september-07, but till now it has been submitted to customer care 05 times, and from last two times it has been submitted for repeation job. Main problem is data cable and ear phone not connecting .
since 12th July -08 it is under Tunni Telecom, Roorkee, but we are not founding the status on your namscareonline.com. it is showing job sheet not found.

Please help us and let us updated about our status.


Sharad Kumar Verma
Mob. [protected]

My Cell phone Model :-Nokia 6500-C is getting hanged whenever i try to use Memory Card, i have already made complaint to my Dealer Ajay Electronics from which i have purchased on 01 January 2008 Bill No:-2409. My complaint is still pending on his desk since from last 45 days and no action has being taken on this complaint. Handset is already surrender at his desk at the time of complaint. Details of my Handset are as follows
Model :- Nokia 6500-C
Serial No :- [protected]
Battery No :- 39321374812102521660670509
Charger No :[protected].0675606
Bill Named :- Mr Santosh Rai
Bill No :- 2409
Dated :- 01/01/2008
Contact Person at Dealer : - Ajay Shukla
Dealer Ph :[protected]
Address :- Ajay Electronics
20, Indira Gandhi Market, Yavatmal -445001 (Maharashtra)

I hereby request you to take necessary action of this complaint as early as possible, Please free to call me on my Cell no.:-[protected] for any query. Thanking You -Santosh Rai

dear sir, call duration donot display at the time of speeking and viedio do not seek at the time of playing. give any soluation to avoide this problem

i have purchased nokia 3110 c 1 month ago and out of this 1 month the phone stays more than 13 days in your service station sheetla WLLservices i am not even satisfied with the way of dealing they have also tampered my new phone body . the status of job sheet shows that it is repared but they are unable to provide my phone back so i am not satisfied with the way of nokia deling with their customers . i am highly obliged of you if you can solve my problem.if in this way you are dealing in future so i have to take necessary legal actions.

I have submitted my nokia 2630 handset, due to network error.I approached nokia service centre and they said a little bit of moisture in lcd display panel, therefore there is no warranty for the set.I refused to collect the handset from them.Now the handset is with nokia authorised service centre.

I think problem not only with handset also with service dept.They dont know how to solve the problem.

Dont buy nokia...

Sub Regarding Dissatisfaction of Nokia Customer Care

Sir,

I Harbaldeep singh Buy Nokia from Patiala .and face a problem in the Scroll key of my phone 5610 on 10 june 2008, the scroll key of phone was not working so I went to nokia customer care and tell them to sort out the problem in reply customer care executive told me that phone will be delivered to u with in a day, but I shouldn’t get back my phone till today after many more reminders he also don’t give me even single response about the status of my phone, I visited nokia customer care many times but the response of your prestigious company’s executives were very poor. Please find enclosed attachment given by Customer care Patiala.

Kindly help me and do needful.


Er. Harbaldeep singh

I had a talk with Airtel`s Customer Care representative some 15 days ago regarding the activation of GPRS service on my handset.Right now I am in Bihar and have also received the settings for the same.But when I press 0 for a long time, i receive a error message indicating "Subscribe to Packet Data First" & "Link not available".I tried to talk with any Airtel`s representative on 121 but the calls automatically ends when I press 9 to talk to any Customer Care Representaitve.kindly resolve the issue.My IMSI is [protected] and i am currently in Bihar.Looking for your quick action.

Job Sheet No. : [protected] dated 02/08/2008
Serial No. : [protected]
Model : 6300
Product Code : 0515596
Problem : Blank Display & Network Problem
Cust. Name : Salim (Neptune)
Nokia Care : A-78, Sector - 2, Noida - 201301

Dear Sir,

I just want to bring it in to your kind notice that this instrument has been repaired by yourself at given address around one month ago, I have faced the same problem a after 3-4 days usage only & i have submitted the same to your Sector - 2, Nokia Care Centre.
Nokia itself is a brand name in Mobile Industry & we all trust Nokia brand only because of the Quality of the instrument & the services provided by Nokia.
Repeating of the problem in a very short span of 3-4 days doesn't give a good impression on the Customer & in this scenario you will be loosing your customer as than there will be no difference between Nokia & others.
Sir, I am not sure about the manufacturing quality of this particular instrument so i request you to please replace the instrument on immediate basis.
I am looking forward for your prompt action.

Thanking You,

With Best Regards,


Prashant Bhardwaj
Manager - QA
M/s Neptune Systems Pvt. Ltd.
Noida

Sir,
I have purchased a NOKIA 1208 on 15th Apr'2008 and this set was in warrenty period for 1 year But after 1 month I have found demo mode problem in my mobile, I have contact with Nokia center 5 times Now 4 months Have passed from til date in this problem . i.e. mobile taking from Nokia center to home and next day return to Nokia centre for repairing only for same problem. But til date it was remained with same problem.
Now I want to replace this set so I contact Nokia centre for replacing But he told me that it was affected by water problem So, It could not be replaced or repaired.
I have all the JOB SEETS with me.
Kindly took this matter and help me.
Your co-operation in this regard is highly appreciated.
Our Set details is given below :

JOB SHEET No. : [protected] Dt.28th July'2008
Model No. : NOKIA 1208
Address : R- 3 / B- 27 MOHAN GARDEN
UTTAM NAGAR, NEW DELHI - 110028

We purchase a mobile N70 in the month of 20th April 2008.After one year 21april 2008 the mobile is atomaticaly swicth off.Then we go to Nokia care they told that is out of warranty so it repair on chargable basis.I agree with them and the repair that after one month same problem come and still it is not repair.Please suggest me what can i do and where i will go ...