Nokia India Complaints & Reviews

In last month -fist of all my mobile not showing contacts numbers store in mobile. and next day after power on my mobile then whit display comes in blue colours 'NOKIA' comes .after that not booting & againt restart my mobile. Then go to nokia care & reinstalled softer -code o522253 . But after few days gone sane problem comes on. So, my question is it is internal hardware problemes or not properly installed software code-0522253. My nobile type -RM-51 FCC ID -QTKRM-51 IC:661AD-RM51, 352740/01/250847/4, CODE:0522253, 0018C5B55F11 this is my mobile information. Please replay me.

HI,
My name is ashra hashmi i am having n 70 music ed. who IME no:-[protected], it was hanging and getting restart when i have given it for fist time servicing at that time it was in warranty, now last month same problem arise and now i have given it for servicing in nagpur gandhibag nokia care center, first they have given me the mobile by saying problem is solved and at the mean time again the problem come, then they have taken my mobile and after a week they are saying your mobile can not be repaired .
I have give my mobile to a genuin company sevice center then also i am getting such type of answer.

now let me know what should i do..

Hello Sir,

I am Santosh Solanki from Bhopal (M.P.). I bought Nokia N82 IMEI# [protected] from THE MOBILE STORE (Bhopal) on 09/04/2008. After working properly for two months, I had a problem of blinking flash light of camera that is on the rear side of the cellphone. I went to customer service center (Sameer Nokia Care) here in Bhopal and they kept the handset with them for repair. Please note here that the my cell and its camera were perfectly okay except it had blinking flashlight. After around 1 month, I got a call from care center and they hand me the cellphone which had the camera not functioning at all.
Now they say it had got moisture in it and camera will not work. Please let me know what can be done now as cellphone is in warranty period and the problem with which I went to customer center was just flashlight and now even the camera is not working after one month at customer service center. Am I the one responsible for moisture which was not there and the camera was just fine when the handset was with me or if I am responsible for the moisture even for the period it was in repairing.

They say it cannot be replaced and it will cost me 75% of the price of cellphone that is around 15, 000 Rs. Also, the camera has started to have problem of getting hanged and always I have to get the battery out and put it in again to get it restarted again.

Please help me.




Yours,
Santosh Solanki
Cell no. [protected]

This is to inform you that i have purchased Nokia 5310Xpress Music a couple of months ago. A couple of weeks earlier there is some problem in the phone. it is not catching the signals properly and some time it showS no signal or a message i.e. sim card registration failed. Moreover it is automatically switching off and there is some problem with its boot set up too.

My set is under now 07 months warrantly and i have submitted it for repair in the united mobile office lahore. After the lapse of stipulated time i have communicated with them about the return of my phone but they are making a excuse that they are unable to repair my set. As a result they send my set to Nokia and they dont exactly tell me when my set will be ok and delivered back to me.

well in my life i used many sets of Nokia due to their user friendly setup and reliability but on this issue this is seriouly causing a nuisance for me. Kindly redress my grievance in the intrest of your valued customer as soon as possible.

Detials are submitted below for your perusal and necessary action at your end.

Model No. Nokia 5310Xpress Music
IMEI No. [protected]
Complaint Centre: United Mobile, Customer service centre, Zahoor Elahi Road, Lahore Pakistan
Complaint Reference No.[protected] on[protected]U.A.N)
Contact Number: [protected]

dear sir my nokia mobile model 3110c is not showing the display.i had brought it march 2008 its warenty period is not finished yet but this is the second time it is showing problem.the first problem was the cell was switching off and on automatically.then i went to nokia care.this is the second time it is showing display problem.so sir please kindly replace my hand set with a new one.i am gettind frusteted as i need a mobile urgently..otherwise...

I had reported the above problem on 29th June 2008 at your Baroda service station(Divya electronics) .A Job sheet was generated and the phone was sent to Delhi for repair work.
After one month of follow-ups I got my phone back only yesterday evening (6th August 2008).

To my surprise after one hour of receiving the phone same problem started(Display screen not working)

I request you to let me know the next course of action from your side.

Your early action in this regard will be appreciated.

My Nokia N73 Music Edition Hand set Hang frequetnly and sound not cleared when battery is low. I have send for repair at Nokia Care at Guwahati 2 times vide Job No.[protected] and [protected], but very sory to inform that my problem till same.
please treat this mail as urgent otherwise I will go for legal proceedings.
with regards,

Dear Sir,

I gave my handset for service on 1st JULY2008 at Koramangal nokia care centre in BAngalore, they told me to collect the handset on 12th JULY2008 I went on 12th to collect the Handset but they told me to come on 24th of JULY, again i went on 24th JULY2008. again they told me to come after 1st AUG2008 again i went on 1st again they told me to come after 8th AUG 2008. And now they are telling we will replace ur handset due to problem and they are not doing it. I dont know when will i reciev the NEw handset? Please do the Needful. My JOb sheet no[protected]/080701/39.

I purchased a Nokia N70 music edition on 04/09/2007.For the last 3 months a white flickering seen on the display.I have showed this problem 3 times in your Nokia service centere at Kottayam.But still the same problem continues...so please do the needful at the earliest..

Sir,
I have purchased mobile N-73-1 in the month of september-07, but till now it has been submitted to customer care 05 times, and from last two times it has been submitted for repeation job. Main problem is data cable and ear phone not connecting .
since 12th July -08 it is under Tunni Telecom, Roorkee, but we are not founding the status on your namscareonline.com. it is showing job sheet not found.

Please help us and let us updated about our status.


Sharad Kumar Verma
Mob. [protected]

My Cell phone Model :-Nokia 6500-C is getting hanged whenever i try to use Memory Card, i have already made complaint to my Dealer Ajay Electronics from which i have purchased on 01 January 2008 Bill No:-2409. My complaint is still pending on his desk since from last 45 days and no action has being taken on this complaint. Handset is already surrender at his desk at the time of complaint. Details of my Handset are as follows
Model :- Nokia 6500-C
Serial No :- [protected]
Battery No :- 39321374812102521660670509
Charger No :[protected].0675606
Bill Named :- Mr Santosh Rai
Bill No :- 2409
Dated :- 01/01/2008
Contact Person at Dealer : - Ajay Shukla
Dealer Ph :[protected]
Address :- Ajay Electronics
20, Indira Gandhi Market, Yavatmal -445001 (Maharashtra)

I hereby request you to take necessary action of this complaint as early as possible, Please free to call me on my Cell no.:-[protected] for any query. Thanking You -Santosh Rai

dear sir, call duration donot display at the time of speeking and viedio do not seek at the time of playing. give any soluation to avoide this problem

i have purchased nokia 3110 c 1 month ago and out of this 1 month the phone stays more than 13 days in your service station sheetla WLLservices i am not even satisfied with the way of dealing they have also tampered my new phone body . the status of job sheet shows that it is repared but they are unable to provide my phone back so i am not satisfied with the way of nokia deling with their customers . i am highly obliged of you if you can solve my problem.if in this way you are dealing in future so i have to take necessary legal actions.

I have submitted my nokia 2630 handset, due to network error.I approached nokia service centre and they said a little bit of moisture in lcd display panel, therefore there is no warranty for the set.I refused to collect the handset from them.Now the handset is with nokia authorised service centre.

I think problem not only with handset also with service dept.They dont know how to solve the problem.

Dont buy nokia...

Sub Regarding Dissatisfaction of Nokia Customer Care

Sir,

I Harbaldeep singh Buy Nokia from Patiala .and face a problem in the Scroll key of my phone 5610 on 10 june 2008, the scroll key of phone was not working so I went to nokia customer care and tell them to sort out the problem in reply customer care executive told me that phone will be delivered to u with in a day, but I shouldn’t get back my phone till today after many more reminders he also don’t give me even single response about the status of my phone, I visited nokia customer care many times but the response of your prestigious company’s executives were very poor. Please find enclosed attachment given by Customer care Patiala.

Kindly help me and do needful.


Er. Harbaldeep singh

I had a talk with Airtel`s Customer Care representative some 15 days ago regarding the activation of GPRS service on my handset.Right now I am in Bihar and have also received the settings for the same.But when I press 0 for a long time, i receive a error message indicating "Subscribe to Packet Data First" & "Link not available".I tried to talk with any Airtel`s representative on 121 but the calls automatically ends when I press 9 to talk to any Customer Care Representaitve.kindly resolve the issue.My IMSI is [protected] and i am currently in Bihar.Looking for your quick action.

Job Sheet No. : [protected] dated 02/08/2008
Serial No. : [protected]
Model : 6300
Product Code : 0515596
Problem : Blank Display & Network Problem
Cust. Name : Salim (Neptune)
Nokia Care : A-78, Sector - 2, Noida - 201301

Dear Sir,

I just want to bring it in to your kind notice that this instrument has been repaired by yourself at given address around one month ago, I have faced the same problem a after 3-4 days usage only & i have submitted the same to your Sector - 2, Nokia Care Centre.
Nokia itself is a brand name in Mobile Industry & we all trust Nokia brand only because of the Quality of the instrument & the services provided by Nokia.
Repeating of the problem in a very short span of 3-4 days doesn't give a good impression on the Customer & in this scenario you will be loosing your customer as than there will be no difference between Nokia & others.
Sir, I am not sure about the manufacturing quality of this particular instrument so i request you to please replace the instrument on immediate basis.
I am looking forward for your prompt action.

Thanking You,

With Best Regards,


Prashant Bhardwaj
Manager - QA
M/s Neptune Systems Pvt. Ltd.
Noida

Sir,
I have purchased a NOKIA 1208 on 15th Apr'2008 and this set was in warrenty period for 1 year But after 1 month I have found demo mode problem in my mobile, I have contact with Nokia center 5 times Now 4 months Have passed from til date in this problem . i.e. mobile taking from Nokia center to home and next day return to Nokia centre for repairing only for same problem. But til date it was remained with same problem.
Now I want to replace this set so I contact Nokia centre for replacing But he told me that it was affected by water problem So, It could not be replaced or repaired.
I have all the JOB SEETS with me.
Kindly took this matter and help me.
Your co-operation in this regard is highly appreciated.
Our Set details is given below :

JOB SHEET No. : [protected] Dt.28th July'2008
Model No. : NOKIA 1208
Address : R- 3 / B- 27 MOHAN GARDEN
UTTAM NAGAR, NEW DELHI - 110028

We purchase a mobile N70 in the month of 20th April 2008.After one year 21april 2008 the mobile is atomaticaly swicth off.Then we go to Nokia care they told that is out of warranty so it repair on chargable basis.I agree with them and the repair that after one month same problem come and still it is not repair.Please suggest me what can i do and where i will go ...

Hello

Someone has been trying to contact me for the last 2 days from the number [protected], but unfortunately I have not been able to speak with him/her.

Either I am at work where in I am unable to attend the call or when I called the same number this morning (Friday around 10:05 and 10:46) but there was no response.

Yet again the same thing is happening with the phone what had happend when it was new. I had mentioned that I lost all my data as the memory got corrupted. Today again the same thing happend but this time it was partial data that I lost. I lost all the videos that I stored in the mobile and couple of songs. I had recorded some of the performances this morning, which I lost by evening.

What do you have to say about this? Would you also accuse me of doing something to the mobile as the Manager in the Nokia Concept Store did? I think I am not a fool to do something to my own mobile and loose all the data. Now there is NO WAY that I can get those recording back.

This Nokia E71 is literally testing my patience. An early resolution would be really appriciated. I am not going to approach the Manager again as I NO NOT wish to speak with that "DUMB WALL" again.

Can you help..??

Regards,
Aninda.

Note: Forwarded message attached

-- Original Message --

From: "aninda kumar" <[protected]@rediffmail.com>
To: poonam.[protected]@nokia.com, thomas.[protected]@nokia.com, press.[protected]@nokia.com, [protected]@gmail.com
Cc: [protected]@rediffmail.com
Subject: Complaint






I had been a very loyal customer of Nokia since year 2000. I must have changed at least 15 mobiles since then all from Nokia and nothing else and at the same time I had been recommending Nokia to all my friends and relatives. Unfortunately I am not going to do that anymore, reason being the poor quality of the new mobiles and especially the customer service at the Nokia outlets, when I say Nokia outlets, I mean the Company Outlets like “Nokia Priority”, “Nokia Concept Store” because I do not prefer buying mobiles from anywhere else except the Nokia store.
This changed after I bought an E71 from the Nokia Concept Store in Bangalore, address mentioned below.
Nokia Concepts INC.
#LG-3, “The Pavilion”
#62 & 63, MG Road,
(Entrance from Church Street)
Bangalore – 560001
Ph : [protected], [protected]

The kind of response I received at this store made me change my mind forever. I shall NEVER, EVER recommend Nokia product to anyone and as far as possible I am going to stop people from buying any Nokia product. I know it would not make much difference to you or your sales as there are plenty of dumb people out there like me to buy Nokia product with their eyes shut.

I went through all the reviews on the net about the E71 and was quite convinced that it is indeed a good phone. And I decided to go for it. Anyway I bought the E71 on the 26th July from the above shop in Bangalore. On the same evening I transferred all my data from my old phone E61i to the new one through data transfer software. Though it took a lot of time but finally everything was transferred to the new phone and I checked the same in the new phone and confirmed that everything had been transferred to the new phone. I then deleted all the data from the E61i as I had sold it off to a friend of mine.

In a few hours time I was just browsing through the menu of the E71 and went to the gallery and opened a file and suddenly this message popped up which said “Memory Corrupted”, I couldn’t believe it and I went to the main screen and again I tried opening the file from the gallery and yet again the same message popped up. I tried switching it off and on again but still the same thing happened. I even tried taking the memory out thinking that reseating the memory card may solve the issue but I could not take the memory card out.

I went to the same showroom next morning that is on 27th July and complained about the same. The salesman looked at the phone and tried all stunts but the same message kept popping. He then asked me to wait for the Manager of the showroom, Mr. Zubair Ahmed. Now this is one character I am most ANNOYED with. Honestly speaking, this man does not deserve to be in the position he is at.

Anyway, I didn’t have to wait too long and Mr.Zubair Ahmed came to me. I explained the whole issue to him, what I did and how I transferred all my data and how I lost all of it in a matter of few hours and to my disbelief, Mr.Zubair Ahmed accused me of fiddling with the phone and held me responsible for the same. I explained to him in the best possible way that this was not my first mobile and I have always been doing it but never faced any issue. But Mr.Ahmed seemed to be just stuck to only one thing and kept accusing me of spoiling the phone. I was absolutely shocked to get this kind of response but I couldn’t help it as I felt that I am talking to a wall.

The man asked me to come back on Monday as 27th being Sunday, he said nothing could be done. I had to agree as I had made the mistake of buying a mobile worth 21000.00 Rupees. I went to the showroom next morning and The Great Mr.Zubair Ahmed is there. Without uttering a word I handed over the phone to him, he again did the same stunts with the mobile and convinced himself that the memory indeed was corrupted and yet again he said that I did something to the mobile, which resulted in the memory card getting corrupted.

I told him one more issue with the phone. As per the review and technical specifications provided on the net, the battery of the mobile is supposed to last for 10 hours and 30 minutes in talk mode and 17 (Seventeen days) in standby mode. Unfortunately a fully charged battery didnt even last for 24 hours in standby mode, out of which I used the phone for just 18 minutes and the battery was totally dead.

I felt, I made the biggest mistake of my life buying the E71. Never did I feel in the past when I bought 5110, 3310, 3315, 6600, 7610, 6800, N91, 6610, then there was this phone with a camera that could be twisted around, N70, N72, N73, E61i and finally this E71 and for the first time I felt that I literally wasted my money by buying this phone.

I am so frustrated that I have decided never to buy any Nokia phone ever again. This is not only because of the bad product like the E71 but mainly because of the kind of response I received from Mr.Zubair Ahmed. I say it again that he does not deserve the position of a manager because he can not take simple decisions like changing the set immediately, which the salesman advised me 100% replacement within 48 hours in case there is a problem with the set. The manager was so irresponsible that he not only can not take a decision but he stoops down to the level of accusing the customer itself for any issues with the mobile.

I want to raise a formal complaint about the Manager of the store Mr. Zubair Ahmed and also about the phone. I want to see what actions Nokia takes about my concerns. Of course I do not expect much from Nokia as it has such amazing employees.

Here is a list of issues I had with the E71
1. The Memory got corrupted for absolutely no reason.
2. The battery does not last more than 24 hours in standby mode.
3. The battery does not last more than 2 hours in talk mode.
4. The applications do not work properly. For eg. The GPS, which is supposed to be free for the first 3 months.
5. The mobile hangs completely after I run GPS. I can neither switch it off nor do anything else with it. The only way left is to remove the battery and the put it back.
6. The camera clarity is not good, though company claims it is a 3.2 MP camera but it is definitely not upto the mark. I’d say the N73 is anytime a better than E71.
7. The keys are too close to each other.
8. The headphone jack not good either. It has to be inserted upto a certain point in the socket or else the sound goes off.
9. The e-mail could not be configured on the phone even after following the steps mentioned in the catalogue.
10. Overall I would rate E71 only 4/10

Of all the phones that I used, I was most satisfied with the E61i. It is indeed a wonderful phone.

Oh yes, E61i reminds me of one more thing about the so called manager Mr. Zubair Ahmed. 26th July I bought the mobile and on 28th July I asked him to exchange the mobile with an E61i and can you imagine the response from Mr.Ahmed? He offered me only 15000.00 Rupees for a mobile that was bought just 1 and ½ days back from his shop itself and that too it was only lying in my house without being used.

Can I get some kind of response from anyone who is sensible enough to understand my concerns, someone who is in authority, someone who can understand and analyze the situation and take decisions. I would really be grateful.

In case I am writing this to the wrong department or people, can you please forward this to the relevant department and relevant people.

Thank you,
Aninda Kumar

My No. is +91 [protected]