Nokia India Complaints & Reviews

Dear sir
i am purchace one mobil in magamall model name 5610d-1
but i am not happy your nokia care in mera road my phon is not working proparly and hadphon not work i am go to mera road nokia care but your man asking my your slip in not ok i am purchace in maga mall . i am v busy man i am working in airtel .
plz send reply .


Regds
Amardeep
[protected]
Airtel
Mumbai

Dear Sir,

I have recently purchased Nokia E90 on 21 june 08 and today on 21 july 08 its to my suprise that all of a sudden the inner screen is not working and that too the phone hangs a lot of time. The charger is also very unusual it works on some socket and not on all sockets .The IMEI of the phone is [protected].Spending a hefty amount for such a poor quality work is never expected from a company like Nokia. I would request that if my complaint can be checked urgently or if my handset could be changed ASAP without any delay.Would appreciate if i get a quick answer to my complaint.

Thx

Amit Grover
[protected]

I purchased on mobile handset 1650 from Microtel mobile centre at virar(w) on 27/04/2008. After 4 days, Its FM gone out of order. So I approached Nokia care centre (Microtel care centre, virar(W). After
30 days back its get repaired(Appr.Date 30/06/2008).Again 15 days its FM gone faulty ie FM not switchoff even though connected removed. For Switch off FM I have to switch off mobile. So I again
approached to same Nokia centre but they are not ready to accept their mistake they only told me that water is entered in your mobile.

I asked him to replace the handset but they are not ready to change the handset.

Sarevesh Nare

[protected]

PIN CODE BLOCKED. I NEED PUK CODE URGENTLY

Dear sir,

I have been using Nokia 3230 for more than last 3 years during which the phone required some repair three times. This year in the month of Jan. there was no display in the phone and the phone was got repaired from your noida sector 2 C Care centre.

The problem arised again and the phone was given agian to your Noida Sector 2 Centre vide Job Sheet No. [protected] on 09-07-08. IMEI No. is [protected].

On 17-07-08 my phone was returned back without repair and charged Rs. 112/= from me. I was told that the can not be repaired

I am very sorry to say that that how Nokia can say that the phone can not be repaired. Now, could you please tell me what should I do with this handset.

IT IS ENTIRELY NOKIA'S RESPONSIBILITY TO MAKE SURE THAT IF THE HANDSET CAN NOT BE REPAIRED IT SHOULD BE REPLACED WITH ANOTHER AFTER ADJUSTING SOME JUSTIFIED AMOUNT.

Please revert back any solution.

Pravi Jain

Hello

I bought a Nokia N82 from a Authorised Nokia agent in Hyderabad on Jan 11th 2008.Unfortunately on Feb 25th 2008 I had an issue that my phone gets switched off automatically and I went to a Authorised Nokia Customer care center : -- S S Electronics, Shop no 22, 23, Basement, M G Road, Secunderabad on 25th Feb 2008 and they issued a job sheet with the No :[protected]/080225/60 which they told would be rectified in a week or so.I happen to go there every week and its more than 5months they have not returned my phone and also mention that I would get it next week when ever I visit them.I also called up to the Nokia careline who give me a complete different picture when ever I call them they mention that the Nokia phone has been repaired and in good condition and I can collect it immediately from the mentioned Nokia Customer care center and they have given a job no on phone which is 2-2VX9Q5 and also mentioned that the phone would be replaced with a new piece if the Nokia in Secunderabad fails to give my phone in the mentioned timelimit.I have hardly used this phone for 20days and it costed me 23000 which till date SHAMELESS NOKIA MANAGEMENT has not given me my phone.I kindly request the management of Nokia to atleast respond to this mail and replace my phone or refund me the amount.

Complaint against Mobile Set: NOKIA 91 Purchased in May 2007 Product Code 0549481 GSM Warranty Reference APAIny[protected]{ Our Coimplaint dated 11th March, 2008 . Instrument faulty and still held at workshop since purchased. Never worked smoothly and held with workshop at Ludhiana. Please either deliver worekable instrument or better instrument since I havce paid as back as May, 2007 and never I used and held at Workshop.:Nokia Digital Control, 31 Video Market, Ghumar Mandim, Ludhiana vide Invoice No:333 dt 14/5/2007 Service Job Sheet dated 30thJan2008 of Mobile Supoer Market SCF-5, Model Town, Ludhiana

I had taken N72 nokia mobile from on of the nokia vendor- SILICON TELEPOINT PVT. LTD., 14, CHITARANJAN AVENUE, KOLKATA-700072 on 13.6.2008. Even not a month has been crossed I have to face a problem that the battery of the my mobile started giving very low backup. I had contacted with nearby nokia care(CRAZY INFOVISION 83, GOLAGHATA ROAD KOLKATA) they said that the battery was to be replace and it take about 12 days. But when I go there after 15 days they said it will take another 7-days. They even doesn't given me a backup battery.
Now I am facing another problem that my mobile can't able to charge any battery in it even if I left it charging whole night and I also not able to connect to internet through this mobile, I had taken my mobile to the nokia care they either there is software problem else it has to be send to headoffice for replacement and it will again taken somedays.
If any concerning person reading this please give me a solution for this I am very thankfull to him/her for this

I have Purchased My Nokia 3110c on 15/02/2008. From last Month it giving problem. Getting restart again & again when insert a memory card. Getting restart again & again when i switch on the mobile. I have scanned the memory card & there is no virus in the memory card. Two times it will restart & third time phone will switched off. Again i have to restart the phone. It will work properly then. Some time it will not even restart for 2 days. Now when i removed memory card it started but showing No service & network is not showinh. But I am totally frustrated. This is some thing to do with the phone it self. I need replacement for the same mobile. Kindly do the need full with in a week.

I am having a Cell phone of NOKIA make-model N70, which i have purchased one and half year back. While working on net Nokia Web site, Nokia popup appeared, saying "Update your Phone software". I tried to update the software, but the phone became blank. I have written to NOKIA customer care and got reply suggesting to contact nearest NOKIA customer care. I had contacted to M/S Shreejee enterprises -LG3 B5 Raj Nagar Ghaziabad ( authorised Nokia C Care) and handed over my phane to them.They kept the phone for three day and returned with out repair and charged me Rs.113/-.Again i had written to customer care but they did not care. My phone has been damaged by nokia up date software and further damaged by Nokia care centers.
In short I would like to state that NOKIA CARE are cheating their customers and Nokia company is tempting their phone users to get thier sets dameged by phone update softare.Please find below the correspondance:
Dear sir,

On your advice i have sent my phone to nearest customer care center M/S Shreejee Enterprises LG3, B5 RDC raj nagar Ghaziabad. They kept the phone for two days and returned it to me with out repairing it and charged Rs 113/- as service charges and advised me verbally to send the phone to Noida nokia customer care centre.
I am unable to understand what type of services your service centres are providing to customers.
My phone was working all right till i have tried to update phone software. I[censored]pdation of software is so dangerous, why Nokia popups are displayed, while connecting the phone to laptop on internet and prompt the user to update the software .why not Nokia strongly suggest that one should not up date the phone software him self and strongly recommend to get it updated through service center.

I am unable to understand the intent of Nokia company, to get their sets damaged by updating softwares and harassing their customers .I wont mind loosing my phone, if it would have got damaged by any other reason but by marely updating the software is intolerable to me.
I am in terribly sad and seek your appropriate advice on the matter.

Regards

P K Bhatt
[protected]
Phone model no- N70
IM No; 351863/01/374157/0

Dear sir/Madam
I have contacted Nokia care line and on his advice sent the cell phone to HCL INFINET LTD- A-78, Sector-2 NOIDA U P. They kept the phone for 6 Days and returned the same with out repairs in the same condition. They have again charged me Rs.112/- as service charges.
Now i do not know what to do with my phone.
NOKIA people are cheating their customers. My cell phone got damaged while updating software, for which NOKIA flashes massages and prompt customers to update softwares and get the cell phone damaged.

NOKIA CARE centers are also cheating customers and not providing any services only charging with out carrying out repairs.


I would be filling a complaint in consumer forum for this.

Regards

P K Bhatt
[protected]

To: Customer care officer
M/s NOKIA-INDIA
Hi
Good Day,
I submitted my mobile phone (under warranty) for poor tower on 11.06.08, at Nokia care –R.T. Nagar, Bangalore, on vigorous follow-up on 26.06.08 care center given information that your mobile is beyond repairable, hence new mobile will be provide as replacement.
On 16.07.08 I collected the so called new mobile phone, inserted SIM & battery found lot of scratches on the screen also found lot of messages in inbox, lot of contact numbers (around 85) in mobile memory. Hence I conformed it is used mobile set.
Requested NOKIA Customer care officer / Product care office ‘Not to cheat the customers’ say the actual (I was expecting the repaired mobile). If this continues you may loose bunch of customer at every complaint.
Thanking you.
Regards,
R.Gunavelan

Sir,

Re:- Replacement of Nokia N72 set Colour BLACK Batch no. [protected]

We are shocked
to
bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs & when we press the keypad key there is problem of wrong key pad dialing.we already go to an authorised service center N.R.I. COMMUNICATION, O-9 LAJPAT NAGAR-II NEW DELHI-110024, TEL:[protected],[protected], they charge us 962/- as a sevice charge but we still face the problem, bill is attached. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

RAKESH ATHOTRA
844 RANI BAGH 2 ND

FLOOR
DELHI-110034
[protected]
rakesh.[protected]@yahoo.com]

Dear Sir,

I have brought a nokia set model no.-6500 slider on 1 jan 2008 for Rs.15249/- vide invoice no. DEL/01058/00001/0001 from mobile store ( Aggarwal Mall, pitampura)which is not working properly since very begaining.I have already reported in nokia care (Kohat Enclave ) twice for the same.but no invain.
The set has the following problems:

a) Display image out of control.
b) Ring tone out of control.
c) It hangs frequently.
d) songs change frequently in mamory card

Iam fed up with this phone and your customer care services.It is therefore requested that either you replace this set with a new one or refund my money immediately otherwise i would be forced to take the matter to the count of law for demages, because of this my work is suffering even i wasted too much money because of this set.

Thanking you

YOur's Sinerely
wishawdeep kaur
L-385, Rishi Nagar
Rani Bagh
Delhi-110034
#[protected], [protected]

To the Management of Nokia,
Please respond

I bought a Nokia N82 on Jan 11 2008 and on 25 Feb 2008 I had a problem with my N82 and gave it to Nokia Official Customercare(S S Electronics S.D.Road at Paradise) Secunderabad.The following are the Details :--
1.Date of Complain :--25/Feb/2008.
2.Job Sheet No :[protected]/080225/60.
3.ESN/IMEI Number :-- [protected].
4.Model No :-N82-1.

I went numerous times to Nokia care and also called the Nokia National customer care which seperately registered many complaints with the phone complaint no :--2-2VX9Q5 but till date the phone is not available till date and they always ask me to come back after 2 3days everytime I go there and on the national nokia care phone center they say that the phone is already repaired and I can collect it from the Nokia care at S.D Road but when I go there they do not have the phone.Please Please help me I have not used it even for a month.Thank you

Hai

This is sanjeev i had given my nokia n73 music edition to repair in a nokia service centre which is in rajajinagar i have given it past 3 months back the complaint was the cell was switching off if it use and it was asking for inserting sim even the sim was there in the cell so i have given the cell and told to serive centre about the problem but after 2 months they told the cell will be replaced by new one so even i had finished the proceedure by giving 50 rupees stam paper, address proof, idproof and even a photo actually even 1 month over giving all that information the manager of that service centre is telling that he had sent all documents to main office but there are not having the stock of n73 music edition so if i didnt get my cell back i go to consumer court in short time so please dont test my patiention and get my cell back

I had given my mobile 6500s at jail road service centre on 2.7.2008 vide Job Sheet No.[protected]/080702/6 dtd. 2.7.08 alongwith original battery. I had purchase this phone on 24.2.08 (IMEI NO. [protected]). I have not yet received my phone till today i.e 16.7.08 after repeated requests and mails. Now I want to replace this phone and request you to please replace this phone due to manufacturing defect. please inform me on my phone [protected] when can i collect the new phone in lieu of this defected phone. thanks
J.K.Bahl

Dear sir/madam,
I would like to tell you that i have lost my Nokia 6030 (Black) phone. It's IMEI No. is [protected] so i request to block (reject) my Nokia phone if any subscribe will use my stolen phone than kindly send me his address through my mail.

Dear Sir,
My Nokia 1108 mob.no.[protected] has been hacked from my pocket Dt. on[protected] at about 08.00 am.Please sir requesting u sim and puk code block.i am right now in karnataka (Bangalore). this sim is of Bangalore only...
Thnku sir.

Respected Sir,

i am one of the customer of your company. i have bought Nokia 5610 in month of May, 2008 . I heard a lot of about Nokia 5610 ...that's why I have bought this Handset. earlier i was using Sony Erricson Handset and I was very much satisfied with Sony Ericcson service and i think they provide better service than you.
Actually my handset Nokia5610 gets hang frequently, since i have bought this product. when i came to one of your's nokia care, which is located at Preet Vihar (203-B, Aditya Arcade, IInd Floor, Adj. NIIt, Preet Vihar, Delhi -110092) to get upgrade my handset software. One of the representative told to leave the handset for one day. I asked for stand by and he denied to provide that. He told that Nokia Care do not provide stand by. then he sent me to manager of the center (Mr. Arvind Kumar). I got same reply from him and also get reply that he is not able to provide stand by to the customer who's handset is taking more than 20 days to get repaired.
Now this is not my problem that how you are taking care of those customer. I want to know that if i believe Nokia Product so I believe that Nokia will provide me best customer care to make long relation with his company. If i would have known that I will face such problem with your 13000/- handset which is Nokia 5610 i should have not gone for it. and I should have bought Sony Ericcson Mobile which provides better fetures than Nokia as well customer service. Or else I should have bought chinese Handset with same feature or better than Nokia 5610 fetures only in[protected] rs . I have bought Nokia 5610 to receive my important calls and make calls from my handset. not only to listen music. And if your Customer care can not provide stand by for one day than I am sorry to say but i will never suggest to anyone to go for Nokia product.
I have seen one thing in your Nokia Care that Hcl has written " Better Service For Customer" but I think these are only wordings rest is worthless and i am sure it will get impact on your company relationship with customers..
Now I need your reply within 7 days regarding this otherwise for very sure i will have to take other action against your company and it may be consumer forum. And than it will get impact on your company's repo in corporate world.
I hope i will get reply very soon and my handset will be upgraded vis-a-vis stand by for one day.

your's
Rahul Chnadra Gupta

sir,
ihave nokia n-95, 8gb.but it is giving problem.some of the keys are not working .i have shown here at nokia care centre, gulbarga.after two days they told me that they are sending the set to bangalore for repair.

today i asked them, but they have not yet send it till today.they are giving silly reasons that supply was not there, they will send in bulk and so on.

sir i am an engineer and my all work is stopped .i need a standby handset.i request you to provide.i want to know how many days you take to repair it.
details are

model no: N95-2
colour: W.Black
Month of import : Mar-2008
Searial No: 002B2Z3
IMET No:[protected]