Nokia India Complaints & Reviews

After purchase nokia mobil is by mistake display is broken. I am going to my nearest fateh nagar jail road sarvice center & submit a nokia 5 imei no[protected]. Sarvice center porson ask him i am delivered your mobile last 17.08.2018. But till time not resolved my problem. Very rust & poor service. Job sheet no [protected]d12
Regard satnam singh [protected]

My nokia 5 s switching off from the beginning of the purchase and now it started to give a problem that it only charges when it's is in switched off mode now i want to change or get ride of this issues please do something. If the issue didn't solve please get back my device and provide me new device. As my warrenty is still on line. And it's a manufacturing defect. It's nokia's responsibility to change and give it back a new device

Madam/ dear sir,
I had purchased a nokia 6 mobile on 3rd febraury, 2018 from the above mentioned store. Within 6 months of purchase, i have been continuously facing the following issues:
1. Cannot make outgoing calls using sim-1, error message “mobile network not available” pops up.
2. The phone gets switched off suddenly.
3. Frequent application crashes.
4. Phone hangs up.
5. No incoming smss.
Within 6 months of purchase, i have got 7-8 jobsheets in the nokia service centre located in 107, 1st floor, orchid plaza, near platform 1, duttapada road, off s. V. Road, borivali (West), mumbai – 400092. The service centre has tried the following ways to resolve the above issues:
1. Reinstall the system oreo 8.0 twice
2. Blocked the system updates.
3. Degraded the system from oreo 8.0 to noughat and blocked the system updates.
4. Reinstalled oreo 8.0
5. Replaced the motherboard
6. Reinstalled oreo 8.0
All the above have failed to resolve the issues.
I had put written requests to both nokia and the dealer (Vijay sales) for replacing the phone. However, till date, i have not got any satisfactory and positive reply.
All these have resulted a lump sum amount of loss in my time, energy and patience. I hope my issue is serious enough to get a phone replacement. Kindly help me out in the same.
Imei number (Before change of motherboard) – [protected]
Imei number (After change of motherboard) – [protected]
Attached herewith are:
1. Purchase bill
2. 4 jobsheets {the service centre denied to hand me over the rest (About 4 more) job sheets citing vague reasons}
3. Email conversation with nokia regarding request for replacement of my phone. (A written complaint was also given to the vijay sales; no reply received yet).
Thanks and regards,
Purnima shaw

I'm prabhat ghosh, sr manager of bank of baroda. I have purchased nokia 6.1 ds (4gb) [protected] from anandamela parcus road, gt road, purba barddhaman, wb 713101, service ph no [protected] bearing invoice no. Pr/gst/3252 dated 12.06.2018 of rs 18, 400/-. My mobile is not charging up so i have submitted mobile nearest service center at rajnandini telecom, gt road, muchi para, burdwan, wb 713101, m - [protected] on 11.08.18. And they assured me the set will be return within 7 to 10 days. But after elapse of 16 days they have given excuse parts is not available so they are unable to give back my set. My question is how many days it will take to repair my mobile. If you have some internal issues then kindly replace my mobile. I know nokia is one of the reputed brand name in india as well as global. So kindly considered me for replacing as im facing a lot of problem without mobile in office as well as my personal life.

I bought nokia 8 on 14th oct 2017 from greatway trading co., chandigarh and one month ago its back camera started giving me problem as its back camera started vibrating and making photos blurred.
Since it was under warranty, i took it to sector 22 customer care service center where they told me that they need to make the os update as it might be the case. After they did it, it was still not working and asked me to keep my phone with them so that they can investigate it and depending upon it will order the defected product from the distributor without any substitute phone provided to me. After 2 weeks also they told me that they will be updating me regarding the status of the product but there was never a single call from there side. All the efforts were made from my side only as all calls were made by me and i even visited them with no luck and i decided not to proceed with them after getting harassed by those guys. Even there customer representatives were worst and didn't know how to deal with customer.
After that i took the phone to another service center i. E. Radha communications, phase-2, mohali on 17th august in a hope that they will help me out in this case. They investigated my phone and told me that its back camera needs to be replaced. They ruined my phone as they have removed the original pasting from the phone and gave me job sheet[protected]/180817/004 (Image attached) and its delivery date was on 22nd august 2018. There was no update from these guys as well. After calling them on 24th august, they told me that the camera is still under order and is not yet delivered. I told them i will be lodging a case against them in consumer court since they are harassing their customers. On 25th i again called them to get the update but there was no luck. He called me back and told me that there is nothing they can do as distributor is not sending the material and phone will get replaced. They told me to give the phone back to the retailer from where i originally bought it and asked them to replace it without giving me any written consent. I took the original bill along with device, box, charger and headphones to the retailer but they refused to replace it and told me that it is something needs to be done at customer center. Now i am very frustrated with this situation since they misguided me. My business has been affected since i was not having my phone with me and now after getting the phone from them the screen is also not fitted properly. I am attaching original bill, job sheet and picture of my device. I need immediate response on this otherwise i will be lodging the case against you and concerned people in consumer court.
My contact no - [protected]

Hey nokia, i have ordered nokia 6.1 plus mobile using your website, my amount has been debited at the same time but i did not receive any order id yet.
I tried to call payu and they guys shared the merchant transaction id also but i did not get any confirmation,.

Pathetic service,,

Transaction id:[protected]
Merchant website: www.nokia.com/phones

Dear,

I have submitted my cellphone to nokia care center and now they guyz are not responding me over the call or direct visit.

Submitted my cell on dated[protected] and they're asked me that time that issue will be resolve as under 5 days but now it's almost 10 days passed away and still they asking me to wait until the cellphone get repaired, they can't give me assurance for the same.

I've visited there due to a hanging problem / a bit of water it consumed but cellphone is working very fine which i show them at that time and i don't know what they guyz did with it and asking for 2682+svc tax as a repairing charges + 180+svc tax service charges. I failed to understand that why they replaced the display if it's working fine only a small crack they showing me on display.

However that's not a big issue but it has to be repaired within tat if i still ready to pay.

Respected sir,

I pathan i have purchased nokia n2 on dated 04.06.2018
Imei no:[protected] and i have given my mobile phone for problem mobile display off automatically in servicecenterondated:18/07/2018

When i am visiting to service center they telling only words tomorrow we will deliver the mobile phone i am requesting you sir when i will be receive my mobile phone please confirm the same
Awaiting for your reply

Regards,

Pathan
[protected]

I had purchased Nokia 1 phone on 15/7/18 and within use of few weeks it got switched off. I took it to Nokia service center they said phone is already tampered and damage do not come within warranty. According to their technician phone has already been opened but in reality it was never opened before by anyone. I said give me in writing what you are saying but they denied. And they are asking 4500 rs for changing mother board . And the phone cost is 5000 rs.

I pitched nokia6 through amazon on line
In 8 oct 2017 imei no [protected]
Some how disply broked taffam glass

Contec service centre for replace the same for the purpose they charged rs 3450 and rs 2000 advance job estimate no 742 dated 07/07/2018 but since today
Mobil not repair nor replace 45 days passed without mobile
Please deliver me new one as early
R l ganatra
Avadh 11/1 patel colony
Jamnagar. Gujarat
361008
Mob [protected]
[protected]@gmail.com

I was go yesterday your service centre. My phone is in warranty and your service centre said that your phone is liquid damage but other service centre said that your phone is not liquid damage. It's a pasting of phone folder and the litmus paper purely showing white
But now the other service centre is saying that i am unable to make this phone in warranty because other service centre upload a liquid damage details

I attached my phone pic for clarification herewith

Dear concern,

I have logged a complaint against nokia 5 handset a few days earlier but still waiting for response. As i have given my handset to be repaired in your authorized service station named hi tech communication at faizabad before more than 20 days. He is telling that the parts of handset which have to change is not getting provided by company, he'll be able to repair set after getting availability of the parts. As i have said in my earlier complaint that there is manufacturing defect in set and it's touch start to works automatically and get ganged after it.

Please take it priority & resolve the issue.

Regards,

Jay kumar mishra

I have nokia mobile due to some mobile problems, i was went nokia service center, they was given jobsheet when am leave the mobile in nokia care, after completion of service they asking money but i have warranty, i asked comprised service bill and they mentioned labour charges and they applying get for labour charges, is it gst applicable for labour charges

I purchased nokia 7 plus just 3 months ago & in warranty as of now.

The charging cable heated up & color of charging connector changed due to excessive heating. I visited nokia service center & they just mention its liquid damage without any testing. Than asked me to pay rs 350 for checking. I contacted customer care of nokia & shared with them the service coupon & recording while i was in service center. But nokia customer care also did not take any action on same.

I am unable to attach my recorded conversation & service request due to limitation of size. Pls have a look on same & help me in this regard.

Thanks
Parmod
Hp: [protected]

सर,
आपसे मेरा निवेदन की में nokia का ही ग्राहक हुँ।मेरे मोबाइल का modal no. Nokia 5 ta-1053 ds, sku:12nd1821a01, sim1 imei: [protected], sim2 imei :[protected]
हैं मेने अपने मोबाइल को एक ही परेशानी के कारण 5 बार service सेंटर में दिया 2/07/2018 को देने पर मेरे मोबाइल को रिसेट कर के दे दिया गया 4 को जाने पर android ka 8.1.0 change कर के 8.0.0 डाल दिया फिर भी कुछ नही हु फिर मेरा मोबाइल6/07/2018 से 28 तक रखा गया और फिर मुझे मेरे मोबाइल वापस मिला फिर भी मेरा मोबाइल ठीक नही हु same problems 30/07/2018 ko मेने फिर से अपना मोबाइल दिया 30/07/2018 से 14/08/2018 तक मेरा मोबाइल रखा गया लेकिन मेरा मोबाइल अभी भी सही नही हो पाया हैं 16/08/2018 को मेने अपना मोबाइल फिर से दिया हैं कृपया इस लिया मुझे मेरा मोबाइल replies कर के दीजिये में अपना नया बिल भेज रहा हु।

I have been able to send a message to the 27th of july 27th service center that i have been able to send a message to my friend, i do not know what i have said or i have been able to send my phone to 31st august for more than a month's conversation. Nokia's phone number from nokia's nokia 6 phone is up to now, and nokia's phone number is nokia's phone number.

I have online purchased nokia 5 having imei no [protected] in feb'18. After 5 months i am facing trouble in its touch. A touch point appears on upper left side of the display and touch starts to work automatically and finally it get hanged. Its battery back up is too poor. I complaint 2 times in local customer care hi tech communication at faizabad but they can't resolve the errors. Right now my mobile set is at above mentioned service center since 2nd aug'18. They asked me to recieve my set after 14 days. Today when i went to service center to recieve my mobile set they told that, they earlier ordered some parts required for this set, but they can't recieved yet so they can't repaired the set. They again asked me to come after a week.
I have trusted on the brand and purchased mobile set but i think that this set having some manufacturing fault which appear a few month later after sales.
Henceforth i'll request that either replace my set or ensure full repairing in a hi tech lab as soon as possible.
Thanks,

Sir,
Replacement of defective mobile – n8 - purchased at sharjah/uae.

This is to bring to your attention that my nokia - n8 (Imei. No: [protected]) was bought in sharjah/ uae in the month of sep 2017.in dec/2017 this mobile’s display got blurred and was returned to sharjah / uae for service from india.in the month of july/2018 again this display problem has occurred and it is being resent for service from india. This display recurring problem is very much disgusting to me after having paid so much money. This brings down my trust in nokia and frustrates me further. Hence i am not at all interested in dealing with this repair work anymore. This calls for replacement of a new set n8 without further delay through the dealer at sharjah/ uae.
I have been always using nokia and i have never had any problem with nokia. This is the first time i am facing this problem with nokia. It would be good if you replace this defective with new set so as to restore your reputation.
Expecting quick replacement from nokia.
Regards,

The nokia care is not returning my phone back, I gave my phone on 09/06/2018 to the nokia store and today its 16/08/2018. I have contacted the nokia care store many times and every time they gave me an excuse and estimated day but no action has been taken by them till date. Its not just with me they treat every consumer the same way. I even contacted the Nokia company on their provided customer care number i.e[protected]. The response was encouraged with silly excuses, even after so many times i have contacted them i see no action was taken, no notification was sent.
My contact number - [protected]
My email - vishalnayak[protected]@gmail.com
My address - Raipur, Santoshi Nagar, Cahurasiya Colony near Ridda store,
Chhattisgarh Raipur 492001.

I am now providing you with details of client :-

Client Number - [protected], [protected]

Care Centre Number - 960_504867

Client Email - [protected]@flexcare.in

Address of the store - Ankur Computers 1st Floor, Raipur Complex, Behind Jairam Complex, M.G. Road, Raipur 492001. Raipur, Chhattisgarh 492001.

Jobsheet Number[protected]/180609/005

Complaint Number - 457626

Sir/madam,

I have an issue with Nokia 150ds battery which is draining completely within 6 hrs even of no using it. Later I got replaced request, got the replaced mobile after 15 days. Again I am facing the same issue and raised complaint on Friday 08/10 and it was told like on Monday device will get picked up 08/13, but no mail no response.again when I called today 08/16 again new request was raised for pick up on 08/17.it was really irritating response from Nokia support customer executives and not considering customer issues seriously. Case#46625. Please treat this issue on high priority