Nokia India Complaints & Reviews

Hi.. I am avid nokia user since 2003, this time i had purchased nokia6, which i was eagerly waiting for launch.. I had inferior experience with this model and fail to believe such poor quality.
Incidentally there is a issue with handset speaker, earphone and charger too.. I have come across to service centre for resolution.. Also to add the worst battery life.. Getting dried in 6-10 hours..
Pls call back for discussion
Regards
Amish shah
[protected]

Hi team
I bought a Nokia 6 phone as on 07 Dec 2017 from Reliance Fatima Nagar Pune . I was using it as usual on daily basis with optimal use, however as on 30 January the phone started behaving weird the apps started filckering in the background, I was not able to make a call, the touch screen had issues all of sudden, phone could not be switched as well, As on 31January I took the phone to the Reliance and they politely led me to Nokia Care in Hadapsar Pune, I went there and mentioned the issue, however the lady out there was less attentive, I filled the job sheet, initially I was told that there was a s/w issue and they would work on it and would get in touch with me . I was later told that they would be replacing the touchscreen and that comes in a combo and they have to order the part . I was ok with it and agreed with them, I was in constant touch with them telling them to check every issues of the phone if any persisting . I then received a call from them as on Friday 9 Feb however could not make it, the i visited them on Sat, the y handed me the phone with the battery completely drained, the lady at the reception just plugged the charges for five min or less then that and requested me to check the phone, now in that short duration with the phone charges 5% i could see the touch issue was solved with new display, I closely inspected the phone and found that there was a small scratch on the bottom left on the rim the phone panel, I highlighted the same to the store people and they later said that they will place an order for it, I took the phone from them under good faith that it would work fine, After taking it home I had to charge the phone for few hours as the phone was not functional for almost more then a week, I then started using the phone, however when tried making a call, to my surprise I could see that that person on the other end could not hear me and neither I was audible, the loudspeaker was also not functioning . I was almost disheartened . I could not visit them immediately as i was out of office hours now, The other day that is 11 Feb was a Sunday and they were officially closed, I took the phone to the Reliance store then . The rep out there advised me to get the phone rebooked in for further assessment . I visited the same Nokia Care in Hadapsar and spoke to the technician, I gave him the info about the issue, he also got the same checked in front of me and mentioned that he would need some time to look into the same, I have now kept the phone with them for repair .
I AM NOW A VERY DISSATISFIED CUSTOMER, HAVE LOST FAITH IN THE BRAND ( NOKIA 6 ), JUST IMAGINE, THE PHONE "BRAND NEW PHONE " HARDLY USED HAS STARTED TROUBLES . I DO NOT EXPECT TO KEEP THE PHONE ANYMORE WITH ME, THE PHONE HAS LOST ITS ORIGINALITY AND CHARM AFTER GETTING IN BOOKED FOR REPAIR TWICE . PLEASE GET THIS LOOKED INTO AND GET ME A JUSTIFICATION EITHER WITH THE VALUE OF THE PHONE OR A BRAND NEW PHONE OF SAME MAKE OR MODEL OR OF THAT VALUE A DIFFERENT BRAND

Spectable sir,
Dear sir my self johorul islam. Am i residing at 4/60 rabindra nagar kolkata 700060. Plot : behala. Area : mahendra banerjee road.
Sir am i purchase a nokia 6 - 3gb 32gb on 5.01.2018 at 20:40 pm whose item code is[protected] & imei no is [protected]. The store is
Reliance retail limited - reliance digital, lake mall 3rd floor, kolkata 104, rashbehari avenue, kolkata west bengal 70002store contact : [protected]/35
Sir am i compact to say you that on 14.01.2018 to started my problem in my nokia 6 handset. Then i was goes to the reliance digital store.
They are smartly suggest me that "it's a very minor problem sir you please dont worry about that. Then i was goes to nokia service center in esplanet
Branch. They are suggest me that" sir yours phone have some problem you please give me a few minuit we are must be solved your problem ". Similarly
I was waiting there a few hours. Ultimately when i got my phone in my hand i was seen that this time my phone was alright. But after 30 minuit
Latter when i already came out in yours nokia service center i was faces same problem in my handset. Then i was goes there again & i was say am i
Replace my phone. But they are smartly denney my request.
So now i am fedaft and ultimately i was applying my problem in a national consumer forum. The case no is 597129. Now i want replace my phone
Either i want refund my full billing value. I hope you will must be help me.

Regard
Johorul islam
[protected]

I have bought a nokia 5 of 2 gb of ram from a store in jaipur rajasthan india but soon after your company had launched a new nokia 5 of ram 3 gb. And when i went any nokia shop for exchange my older one of 2 gb ram to a new one of 3 gb of ram all said that there is no exchange offer on nokia 5 so i want your company to please exchange my older nokia 5 of 2 gb of ram to a new one of 3gb of ram.

Hello
This is krishnan. R from madurai tamil nadu. My daughter phone touch was struck suddenly i visit nokia service center in good standing, madurai. The servicer name was mr. Hari who behaved so rude and irresponsible and behaved do worng and used bad words.
Take action on him based on this issue.
Now the service center having my phone and telling more complicated about my phone. That my phone can't repair in warranty period because it was fell in water and am dam sure my phone didn't fell into water and i didn't fall down. While speaking with my dad suddenly display got stuck. This nokia service center didn't have any compliant registration form or book asking money from everyone nokia phone users.

My
Contact no : [protected].

I have missed my phone at near chengalpattu by pass iyyapan koil temple 05/02/2018 at 7.0 pm, after i am trying and calling ring is going then suddenly switch off my mobile,

So kindly track my mobile and support me, because lot of data’s and contact available in my phone.

Phone following details for your information

Invoice number : tnmaa[protected]

Date :07/12/2017

Sim1 imei number : [protected] ([protected] aircel mobile number used)

Sim2 imei number : [protected] ([protected] airtel mobile number used)

This is for your information further my future contact please [protected].

Kindly support, i am waiting for your valuable feedback.

Mobile automatically heat in 10to15min when i charging the phone or use the phone. Mostly phone heat when i use 3rd party applications. As same if i use in safe mode then also heat bt not as normal mode.. If i regularly use 1hours or use net 40to50min or wath movies then its heat very much like my phone is burning... I do complain in costume care but i got nothig

I bought a nokia 6 and using for a month issues found
1- speaker got damage
2-touch screen detach from the device three time
I have contacted the authorised service center and repaired all the issue. The same issue happen again now the touch don't work sometime fingerprint sensor also not working when i contacted the customer toll free number they asked me to go to the service center.
I have done this several time and i spend long time for this phone i am no longer interested in this phone kindly take necessary step as early as possible
Contact -[protected].

I bought nokia 8 cellphone 3 months back worth 37000 and it is not working properly it gets hang up so much that i've never used the worst product i don't think i am gonna purchase nokia phone again i regret my decision why i choose the nokia handset i want you to replace my phone and it dosesn't work properly it takes so much time to use anything and i want you resolve my matter as soon as possible

Dear Sir/Madam,

On 19th Jan, 2018, at 8:30 PM, I bought a NOKIA 3 from JMD Communication, Sahibabad, GZB. I have discovered that the Mobile Phone has the following damages on 14th day of purchase:
(i) The Loudspeakers, which have issue of sound which is not working properly.(Hardware Issue)
(ii) Hanging Problem.

The Dealer/Seller were not intimate me about the policy of replacement at the time of purchasing and it also has not been given at any document or website of NOKIA. I also had talk with the NOKIA customer care they also refer me to visit NOKIA CENTRE. As directed by NOKIA care and Dealer/Seller, I visited to NOKIA CENTRE i.e., NOKIA CARE, RDC Rajnagar, Ghaziabad, U.P., on 03/02/2018 but they said that this is the replacement policy which is concerned with NOKIA company which is about of 14 days and it is not their fault that the company and dealer have not mentioned it.

The Consumer Rights Act makes it an implied term of the contract that the product which a consumer receive must be of satisfactory quality and as the reasons stated above they are not. Hence, I am entitled to a refund/ item replaced with new one, as I don't want to continue with existing/old one.

I look forward to hearing from you in this serious case.

Yours faithfully,
Himanshu Bhatt

Bought nokia6 - invoice number - maa[protected]Date 20/09/2017) via amazon. Right from the beginning i've had issues with the new handset, the touch wasnt very resposive, i went to nokia care centre to the below address:
(Jandu tower
R-30/31, 2nd floor, shakarpur, vikas marg,
Opp. Hira sweet, new delhi
T[protected]
M - [protected]
Email - [protected]@caresupportindia.com)

On the14/12/17 or 15/12/17 i went to the above centre and gave phone to be checked, it was repaired and was given back to me agter 1 day.

Again after few days i had other issues, unable to delete photos, i went again to the centre on 18/12/17 and this time the phone was again checked and repaired and was handed back to me after 2 days.

On the 20/01/2018, now a new problem with phone, all my contacts were getting deleted on its own, and some contact numbers were repeating 3-4 times, so i went again to the centre, this time they didnt even help me and send me back saying that i must have done something to the phone and didnt even look at the issue.

On the 28/01/2018, i was out in the evening and was late coming to home and had to book a cab around 10:30pm, as again as before, the touch screen was not responsive and i couldnt use my phone and couldnt book the cab, so i went to show it the 4th time to their centre on the 30/12/2018, this time i was really furious as this is a new phone and i just wanted a replacement of the phone instead of any more repairs.

The staff behaved very rudely on this occasion when asked for a replacement, i asked to see the manager, so i was asked to wait as she was busy. I told them that i will wait until i see the manager and report this complaint, after a while i was told to wait more as manager was still busy.

Afterwards they just fixed the phone again and i was told by manager that this will not be replaced and they would only fix it. They were not even talking politely to me, i then asked them to give me records of all my visits to their centre and the repair works they have done to my phone, i do have right to information, i was told no, i was not provided and they refused to give me any information, and told me to do whatever i can and they will not replace the phone under any circumstances.

I have also lodged a complaint to consumer court - complaint no. 590370

I would really like this issue to get resolved asap by getting a new replacement phone from nokia, i dont want this faulty handset which has been repaired like 4 times already.

I bought nokia 3 handset 4mnts ago the phone turned off and not turning on so i hv gone to service center they give me another handset of nokia 3 and now the same problem happening.. Plzz help me as soon as possible. I really fedd off.. Nokia is such a big brand and hv a such goodwill plz dont do this.. Plzz resolve my problem my phone is not working from 2 days its showing blank.

I have purchased the mobile on 21/12/17 and after one week problem stared mobile become slow then given mobile in service center, then the same thing continue like hanging, booting, heating and battery problem 5 times till now.
Last on 31/1/18 service center replace main board but till now my problem is same as before kindly replaced the mobile as soon as possible.

Nokia5 hangs a lot. The mobile works slow if not hangs. It shows that app is not responding again and again. It gets too much hot due to extra heating effect. The battery also drained much faster than any mobile. I expected that this time nokia would bring its best mobile but it is more worst than a china phone. I love nokia but it failed to perform good in android. I suggest to everyone that don't buy nokia phones at all. Its simply waste of money. Its better to buy a micromax mobile. I hope that in future a good mobile would b announced by hmd global.

Dear sir,
I have purchased a nokia 5 in sangeetha mobiles. Ekkattuthangal, chennai-32. @ 25/12/2017. That mobile ear piece complaint @ 17/01/2018 service in nokia care rayapetah in chennai. But repeat the same complaint in 30/01/2018. Complaint in sales person no response. I want not temporary remedy. I want replace new mobile.
Please.
Attached invoice copy below.
Thanking you.

I have recently parched nokia 5 but i didn't meet my exception, even oppo and vivo is much better then this, it all timer hang. When i try to make a call then it takes almost 15 min. When in went to service center she said that software problem and she update it and said that now it will work with this issue and just after 10 days it started again. Now i want replacement. That it.

I purchased nokia 6 on 17th nov last year. After using the for 7days, i found multiple problems including camera and heating issue. Then it's fixed by the tech support team of amazon from wherele i bought that phone.
Again a new problem finds me afterwards. This time it's speaker. Whenever it's turned on, the voice is not hearable further. I admitted that phone in my native service center regarding replacement this time. They assured me about fixing the phone but this time i'm determined. I won't receive that defective phone for any more complications in future. Being tired and frustrated about the hopeless service of nokia executives, i'm bound to submit this complaint on this forum.
Hope nokia still have some awareness about their customer feedback.

Sir i have bought my mobile from amazon and yesterday night my mobile itself become switch off and morning when i make to switch on my mobile its not open and after that i charged it to 6-7 hours but still its not open what can i do. Iam so fed up please help me to lodge my complain.as i have bought it from amazon please suggest me where can i resolve my problem and this set have no battery .

Nokia 3 android, its started lags after opening just 3 apps... Pooor performance at all.. Never recommend to anyone.. Battery is too cheap.. Even it will switched off when u left it on 10 ℅ and if it is on sleep mode... Disgusting experience.. Wifi connection have big problem.. My pc catches all nearby wifis but cant discover nokia 3. Rubissh phone at all.. Nokia broke heart of its customers.. We faith on nokia and we even fight with the cons in society but now i can conclude the haters of nokia are right. We are wrong.

Dear nokia team,

This is madhu form bangalore, recently i have purchased nokia 3 in amazon.
We except nokia brand is maintain good quality and promise, but the time o[censored]sing mobile seriously its waste of money, mobile having lots of problem some time mobile screen not working, some time its showing blank, i don't know what to do.

Madhunayaka-[protected]