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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 118

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T
Thejus Nambiar
from Mysore, Karnataka
Sep 21, 2018
Resolved
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Address: 560067

Sir/madam,

I have applied for new pan card on 18th november 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Thejus s nambiar
Sep 21, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Sep 21, 2018
Updated by Thejus Nambiar
The date is 18th September 2018 and not 18th November.
Verified Support
Sep 24, 2018
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
Verified Support
Sep 25, 2018
NSDL e-Governance Infrastructure Customer Care's response
Your PAN card has been dispatched on September 23, 2018 by First Flight Courier.
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    S
    shasank87
    from Bengaluru, Karnataka
    Sep 20, 2018
    Resolved
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    Address: 560066

    Respected officers,

    I do not have surname. My official name is shasank.

    I have to travel onshore and for that reason i have to update my name from shasank to shasank gupta. For that, i have booked an appointment with passport and having tatkal appoint date as 4th october as i need to travel by october.

    In order to get passport updated i need adhaar and pancard to be updated. So have applied for both.

    I submitted online application using e-sign mode for change of my name from shasank to shasank gupta. Token number for this application is [protected] and acknowledgement receipt is [protected]. All the details mentioned are right and document uploaded.

    I beg to you to please get this completed as soon as possible so that i can at least receive e-pan card before 4th october when i need to go for passport update.

    Regards
    Shasank gupta
    Oct 30, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Sep 24, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
    I had requested for statement of my holding of shares n mutual funds as on 31 Jan 2018 with price/values. This is required to calculate Capital gains due to introduction of Grandfathering concept introduced in the recent budget.NSDL has not provided the statement.

    Narayan Paga
    [protected]@gmail.com
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      A
      Ajoy Acharya
      from Duliagaon, Assam
      Sep 20, 2018
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      My father lt. Padam bahadur chetry, nick name of padam prasad acharya job in assam rifales before independent and also discharge before independent. Ex no is 43615. I'm son chatrapati acharya. I lost his discharge ceritificate. So i kindly request you to provide me a duplicate discharge certificate with mention the discharge date and nick name.

      Thanking you
      Yours faithfully
      Chatrapati acharya
      S/o padam bahadur chetry
      Postal address: village - borgarah deopani, p. O.-bura-buri, district-tinsukia (Assam), pin - 786157
      Ex no -43615
      Whatsapp/contact no-[protected]
      Assam Rifles customer support has been notified about the posted complaint.
      Dear Sir, I have sent a courier to Pranay saraf, Mira Road, Dist-Thane, Mumbai Mobile no [protected] from Ludhiana from DTDC, its docket no. is V49400893. Its found teared and some important document missing .Its very important official document.plz do the needful as urgent basis.
      My contact no is [protected]
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        A
        Anindya Sundar Sinha
        from Kolkata, West Bengal
        Sep 20, 2018
        Resolved
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        Address: Kolkata, West Bengal, 700060
        Website: www.onlineservices.nsdl.com

        This is anindya sundar sinha. I was applying for reprint of pan, and was doing the payment of rs 107 and it failed when i did it with axis bank netbanking. Again i tried the same with upi payment, it again failed, but money got deducted twice.

        Would like to raise a complaint against the aforesaid mishaps, that iterated twice resulting in a loss of rs 214 from my side.

        My temporary token number is [protected]
        Oct 25, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 24, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
        Hi, we are here to help ! Please provide us with details of your concern along with your registered contact details through a DM. We will get back shortly. Regards, Team Axis Bank.
        My old mobile number ([protected]) is blocked.I want change the mobile number ([protected]) activate.so please help me sir urgently.
        AASU 303's reply, Sep 16, 2018
        My old mobile number (9329876135) is blocked.I want change the mobile number (9407588878) activate.so please help me sir urgently.
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          P
          pradum kumar
          from Dimapur, Assam
          Sep 20, 2018
          Resolved
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          Resolved

          Sir i had apply pan card on date[protected]
          With ekyc/ esign with acknowledgement number
          ([protected]) but now on[protected]
          I check my pan card status then it is show no record found.
          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown"sorry, no record found.

          So respecter sir please help me immediately.
          Sep 23, 2018
          Complaint marked as Resolved 
          pan number issued thanks
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Dear...

          Sir /madam

          I'm fill online pan card.. But my e-kyc not complete... Then my payment deducted my account... So you will help me..

          Thanks

          Tokan no. [protected]
          NSDL e-Governance Infrastructure Customer Care's response, Sep 24, 2018
          Verified Support
          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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            H
            Hitjain
            from Malegaon, Maharashtra
            Sep 20, 2018
            Resolved
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            Address: Jalgaon, Maharashtra

            Sir can't received my pran kit to till date n my pran no is[protected] n can't i pay my contribution, when i saw my pran online msg comes pran not found in database, and my father's name is in nominee n my father was expired in last year so i want to change my nominee details too, i don't contribute from last 4 years n i want to continue my account.
            Please considered this same
            Thanking u
            Hitesh jain
            Pran no[protected]
            Mob no [protected]
            Oct 27, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Sep 25, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
            Verified Support
            Sep 25, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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              P
              Prathik Shetty143
              from Bengaluru, Karnataka
              Sep 20, 2018
              Resolved
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              I applied for pan card correction on nsdl website today. After completing for the process of applying I received acknowledgement number n-[protected]. When I tried tracking the status of my pan card on https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack, it shows "sorry, no record found. I have a mail with acknowledgement number. I even tried send SMS to 57575 but I got a reply saying no records found.
              Please look into the issue and help me thank you

              Thanks
              Prathik G Shetty
              email ID: [protected]@gmail.com
              Nov 2, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 25, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Prathik,

              Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
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                E
                Exetreme Rider
                from Lalganj, Bihar
                Sep 19, 2018
                Resolved
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                Resolved

                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                I have my acknowledgement number but when i check my status of pan application it was showing no record..
                I pay my all fees and charges which is required to be paid but i have to face this problem... Why this happen and what is the solution for it..
                Please do something for this problem...
                I wanted to know my application status please give solution...
                Oct 27, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                Verified Support
                Sep 24, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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                  A
                  Adhiraj Mishu Gupta
                  from Mohali, Punjab
                  Sep 18, 2018
                  Resolved
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                  Resolved

                  Address: 152002

                  Income tax department has shifted its job of issuance of PAN to NSDL which is not responding to my requests for amendment in my PAN details despite me submitting online applications twice and paying Rs.200/- fee at authorized SEVA Kendra Ferozepur.
                  My parents got issued PAN card number CLDPA3309Q in my name as Adhiraj Mishu Aggarwal S/O Subash Gupta
                  when I was minor. I attained majority on 19/04/2018 and applied for my regular PAN card with the modifications in my name as Adhiraj Mishu Gupta S/O Subhash Gupta as per my name and parentage appearing in my matriculation certificate supported by Adhar card[protected] and passport number S1772120 through authorized Seva Kendra Ferozepur (PB).. under acknowledgement [protected].
                  The observation regarding change in names was raised on01/06/2018 despite uploading soft copies of both the documents as above and also of matriculation certificate with the application.
                  It was again uploaded in response to observations but no response/ acknowledgement received till now.
                  Seeming helpless, I at the suggestion of Seva Kendra again submitted my application for modifications in my name and my father's name (which was mis-spelt) alongwith all the documents and acknowledgement [protected] was issued.
                  It is very sorry to receive same communication dt.15/09/2018 informing me that there is difference in my name and my father's name.
                  NSDL doesn't seem to be working professionally and depending on system generated output.
                  I don't think NSDL will do something to correct my name and my father's name and how will I be able to get my corrected PAN.
                  Phone number given by NSDL to respond is never responded.
                  .
                  Please help.

                  Adhiraj Mishu Gupta
                  [protected]
                  Oct 25, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 24, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in
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                    A
                    ak97
                    from Pune, Maharashtra
                    Sep 18, 2018
                    Resolved
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                    My pan online application id is [protected] and it was rejected due to my surname is not in an expanded form rather just being my a single letter as per my aadhar so due to the same my pan couldn't be processed. Inr 107 has been paid by me over internet using my debit card and same is not refunded till now as it has exceeded 10 working days since the application.
                    Oct 23, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 21, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                      H
                      Hevendra Singh
                      from Churu, Rajasthan
                      Sep 18, 2018
                      Resolved
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                      Address: Auraiya, Uttar Pradesh, 206122

                      Dear sir,
                      I have applied for a new pan card in the name of hevendra singh which dispatched our address in july 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                      Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                      Applicant name: hevendra singh
                      Pan no.- kimps6241f
                      Date of application: 04 feb 2017
                      Mobile no: [protected]
                      Oct 22, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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                        D
                        DiptiShitole
                        from Delhi, Delhi
                        Sep 18, 2018
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                        Address: Pune, Maharashtra, 411058
                        Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                        Sir/madam,

                        I applied for correction in pan card on 17th sept 2018 through e-sign/e-kyc mode. However, i was able to upload only one document (Either aadhar card or pan card) on the site. There seems to be an issue uploading multiple documents. For now, i have uploaded aadhar card as pan dept must be already having my pan card details.

                        After submitting the form, i have got my acknowledgement number ([protected]).

                        On completion of the process, i have also received acknowledgement through email.

                        It was mentioned that
                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
                        Hence i have not send the physical copies of the documents,

                        But when i checked my application status, it always shows"sorry, no record found."

                        It is bit urgent, so need to get the corrected pan card asap. Can i get to know the exact status of my application? Do i need to send the physical documents?

                        Thanks and regards,
                        Dipti [censored]ole
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          A
                          Avinashku
                          from Sivakasi, Tamil Nadu
                          Sep 16, 2018
                          Resolved
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                          Resolved

                          ,

                          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.

                          As my registered number with apy was [protected] and it was aircel number of new delhi and it is blocked as company shutdown their services.

                          Whenever i am checking the status by entering the pran details of my account
                          It also showing pran not found in database.

                          Please help me.
                          Name: avinash kumar
                          Dob:[protected]
                          Pran:[protected]
                          Mobile no.[protected]
                          Email id: [protected]@gmail.com

                          [protected]
                          Oct 19, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Sep 16, 2018
                          Updated by Avinashku
                          Please send me the steps on my mail or on my mobile number .I don't have ipin also as the address mentioned in the pran I am not at that place since 2014.
                          Verified Support
                          Sep 18, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            P
                            Palash NIkhare
                            from Mumbai, Maharashtra
                            Sep 15, 2018
                            Resolved
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                            Resolved

                            Address: Thane, Maharashtra, 421306
                            Website: www.onlineservices.nsdl.com

                            I submitted details for pan card before 7 days, but it was failed due to e-kyc failure i didint get any refund
                            After failure of e-kyc website shown a message that you'll get refund in7 days
                            But still there are no signs of refund, refund my money back as soon as possible
                            My account number is [protected]
                            Ifsc barb0tisgao
                            Name vasant bhikaji nikhare
                            Oct 24, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 18, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
                            My Pan Card is Missing.

                            Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                            TO.
                            MOHAMMAD ANWAR PASHA
                            S/O. MOHAMMAD KHASIM
                            H.NO. 5-7-69, SUBJAIL BASTHI,
                            YELLANDU (MANDAL),
                            KHAMMAM (DIST).-507123.

                            Applicant Name: MOHAMMAD ANWAR PASHA
                            Pan Card No. BPVPA7660B
                            DOB: 02/08/1983.
                            When ever i try to register my pan number anywhere it shows pan number doesn't exist in ITD data base... Plz help me
                            NSDL e-Governance Infrastructure Customer Care's response, Sep 19, 2018
                            Verified Support
                            We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
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                              J
                              Jyothi sasi
                              from Kollam, Kerala
                              Sep 15, 2018
                              Resolved
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                              Resolved

                              Sir/madam,

                              I have applied for new pan card on 15th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Jyothi sasi
                              Oct 22, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 18, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                S
                                saichinna
                                from Vijayawada, Andhra Pradesh
                                Sep 15, 2018
                                Resolved
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                                Resolved

                                Address: Adilabad, Andhra Pradesh, 504106

                                My pan acknowledgment number is [protected]

                                My pancard status is still "your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/46/47/48/49 for details:

                                Applicant name is mentioned in the pan application does not match with the name appearing in proof of identity submitted"

                                I have applied for the pan at tej computers at manjulapur and enclosed aadhaar card as proof of identity and proof of date of birth respectively.

                                I unable to get pan number
                                Oct 22, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 18, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is marked for discrepancy due to following reason - "Applicant name mentioned in the PAN application does not match with the name appearing in Proof of Identity submitted" We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                                  M
                                  Mkt0511
                                  from Mumbai, Maharashtra
                                  Sep 15, 2018
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                                  Address: Thane, Maharashtra, 421501

                                  Sir/madam,

                                  I have applied for new pan card on 15th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application

                                  Thanking you
                                  Mithilesh thakur
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Sep 15, 2018
                                  Updated by Mkt0511
                                  I have applied for update in pan not for new pan by mistake I typed "applied for new"
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                                    M
                                    mohsinpatel
                                    Sep 14, 2018
                                    Resolved
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                                    Resolved

                                    Address: Ahmednagar, Maharashtra, 414001

                                    I have registered in Atal pension yojana by HDFC bank pran no[protected]. Every moth amount is deducting from my accound. when i am creating username & password its showing pran not found in database. Please help.

                                    I am getting the error "pran not found in database" always.

                                    Below are my details to contact.

                                    Name: Mohsin Iqbal Patel
                                    Email: mohd.[protected]@yahoo.com
                                    Oct 24, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 18, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      Sujitbaag
                                      from Indore, Madhya Pradesh
                                      Sep 12, 2018
                                      Resolved
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                                      Resolved

                                      Address: Indore, Madhya Pradesh, 452006

                                      Sir/madam,

                                      I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when i checked my application status today, it was shown "sorry, no record found."

                                      Please check my application
                                      Oct 23, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 18, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is rejected by Income Tax Department (ITD) as Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in
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                                        Deepika_singh07
                                        from Aizawl, Mizoram
                                        Sep 11, 2018
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                                        Address: East Khasi Hills, Meghalaya, 793001

                                        Sir,
                                        This is to inform you that in the assam rifle school something very untolerable and injustice is happening..
                                        A gang of class 12 students are threatening and recklessly beating their juniors and even teachers.. Authority in charge despite of knowing everything aren't taking any action..
                                        Students out there (Class11) are not safe..
                                        Major concern is about their safety, security and future career..

                                        I request you to consider the above matter and take this matter seriously and take an action against this behavior..

                                        Thanking you,
                                        Your's sincerely
                                        Deepika singh.
                                        Assam Rifles customer support has been notified about the posted complaint.
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