NSDL e-Governance Infrastructure Complaints & Reviews

Address: Chennai, Tamil Nadu, 600096

Website: NSDL

Dear sir/madam,

I open a national pension scheme account. I am individual subscriber of tier i account - i have used aadhar registration process.
I have also paid initial amount in that account.

I received pran number through sms & email about successful completion of account opening process.

When i try to view my profile and tried to reset my password using pran, it is showing "pran not found in database" and sometime shows "unauthorized user".

Please resolve the issue as early as possible. Below are my details.

Name: vemala venu madhav
Pran:[protected]
Email id: madhav. [protected]@gmail.com

I have tried calling toll free no:[protected] & customer care no:[protected], but i am getting engage tone all the time and not getting any response.

Counting your response asap.

Thank you,
Venu

Dec 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Venu,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 13/03/2000
Name dasari rohith
E mail: [protected]@gmail.com

Dec 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: 416510

I aaply for pancard but not received pancard till yet. Pls see this ststus which is i see every time from last month of december. So please send my pancard as early as fast.
(Pan has been allotted by income tax department, your pan card is under process at nsdl and will be despatched to you shortly.)

Aknowledgement number - [protected]
Name - govind vasudev parab
Address - bavlat - kealchiwadi
Bavlat danoli, post - danoli
Tal - sawantwadi
Dist - sindhudurg - 416510
Mobile number - [protected]

Dec 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 07, 2018

Updated by [email protected] Pls see the status photo of acknowledgrment of [protected] Name is GOVIND VASUDEV PARAB

Verified Support

Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 560045

Website: tin.tin.nsdl.com

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
I abdul jabbar i have applied pan card for first time. I need pan card urgently so i request income tax department to issued my pan card and number as soon as possible.
My acknowledgement no :[protected]
Submission date: 27/09/2018
Its almost 40 days still pan no not allotted

Dec 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Dear sir,

I have applied for a new pan card as the correction of name as narbhesh tomar, my pan card no is ardpt5110g under acknowledgement no[protected]. I could not receive the pan card till date. Therefore you are requested to send my corrected pan card on my address as given below :-

Narbhesh tomar d/o shri mohan singh
Address : c/o shri chhitar singh tomar
Village + post - avairani
Tehsil - mahavan
Distt - mathura
State - up
Pin-281301

Dec 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Narbhesh,

Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Nov 26, 2018

Updated by AruNeeru PAN Acknowledgment number[protected] and PAN application reference[protected]

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Address: Belgaum, Karnataka, 590001

Website: Atal pension yojana

Open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: santosh nadgouda
Pran:[protected]
Mobile no.[protected]
Email id: santosh. [protected]@gmail.com

Dec 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Santosh,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for the reprint of pan card on 4th nov2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Sashesh singh

Dec 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Visakhapatnam, Andhra Pradesh, 531011

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: chebrolu pavan kumar
Pran:[protected]
Mobile no.[protected]
Email id: pawankhumar. [protected]@gmail.com

Nov 6, 2018

Complaint marked as Resolved

I got Feedback from concern Dept, But issue was not solved what exactly i want

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Pawan,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Nov 08, 2018

Updated by Pawankhumar Dear Sir

I need to access my APY account through Onine, for that i want know how to generate password and User Id
NSDL Not supporting to provide password and ID

Verified Support

Dec 03, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Complaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Udaipur, Rajasthan

I used nsdl website few days ago to create my pan card number. Temporary token number given by them was [protected]. I used e-kyc option for my aadhar verification. I have paid an amount of 106.90 using my debit card. My balance was deducted from the bank on 25/10/2018 but aadhar card verification was not completed due to not receiving the otp on the registered aadhar card mobile number. But now when i'm checking the status, it is showing" your e-kyc request has failed hence you cannot proceed to the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of pan application in next working seven days. Uptil now i have'nt received any refund according to my latest updates through bank. This problem arrises due to failure of otp verification. So i want my money back.

+2 photos

Dec 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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V

Vimal Joy

from Kollam, Kerala

Nov 6, 2018

I have registered in Atal Pension Yojana on 25/02/2018. I tried to change my IPIN, but its showing the error "PRAN not found in database". Can you please help me to resolve this issue.

You can contact me at +91 [protected].

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2018

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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I am S.Sankara lingam, My PRAN Card No.[protected] . I forgot my Password then I entered five times wrong Password, so my Account has been locked. So Please send me New Password to the below email-id & unlock my Account as soon as possible or reply me how can I unlock my Account. My e-mail Id- [protected]@gmail.com.

Thanking You,

Yours Faithfully,
S.Sankara lingam,
PRAN Card No.[protected]
e-mail Id- [protected]@gmail.com.

Dec 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sankara,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for change pan card data on 1st november 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Sachidanandan arjith jey

Dec 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Arjith,

Your PAN application is marked for discrepancy in Name, to resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Address: Tonk, Rajasthan

Sir
I request to you that please sir i have an urgent work so i want my pran no.
Kindly snd me my pran no. By sms
Name-ram chandra tada
Employ id-rjto[protected]
Aadhar[protected]
So sir plz send my pran no. By sms on my mobile no.[protected]
It is very urgent... And i have it necessary it...
Kindly send me my pran number by sms... Before the kit.

Dec 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Ramchandra,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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It has been 2 weeks since i submitted my pan card application but the status on nsdl website is "your application is under process at nsdl - tin facilitation center. You may contact tin fc [protected] where the application was submitted by you".
I was assured by tin fc that i would receive my e-pan card in 7-8 days.
I have to submit my pan card details to my employer within the next week or i will have to face dire consequences

Acknowledgement no.- n-[protected]
Tin fc branch id - 16865

Dec 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

Nov 08, 2018

Updated by matash Now after man days they have changed my status to "Application form incomplete/not properly filled. Kindly contact the TIN FC [protected] for details" . The mobile number mentioned in the status does not work.
The TIN FC from where I had applied was
TIN FC branch ID - 16865
TIN FC address- Alankit limited
shop no. 250 BDA complex, shivaji nagar, bhopal(MP)462016
I had applied from TINFC and filled all the details that they had told me to but still I am facing problems.
I need my pan in the next 2 days. what should I do now

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M

matash

from Bhopal, Madhya Pradesh

Nov 8, 2018

no progress

Reply

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Team,

My pran number is[protected]. I have opted for attal pension yojana (Apy). When i try to login in the nsdl portal i am getting 'pran not found in tee databse'. Kindly help me to get it resolved.

Also i haven't recevied the hard copy of the pran card

My mobile number is [protected]
Email azzarhameed. [protected]@yahoo.com
Pran :[protected]

Regards,
Azzar

Dec 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Azzar,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 121006

Sir/madam,

I have applied for new pan card on 30th october, 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanks and regards,
Tanvi anand
+91-[protected]

Dec 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Tanvi,

Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. The PAN Card will be dispatched to you shortly.

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Recently i, applied for a pan card myself (Individual) through nsdl website and i was happy that i got a mail after completing all the process, saying that there is no need for physical hardcopies as it is e-kyc. But now when i try to check my status i am unable to get the status and i am getting a message saying that sorry, no record found. I will be very grateful if the issue will be resolved as soon as possible and if i get my pan number soon, as i applied for a job where the pan is mandatory.

Nov 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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D

DHANA RAM khadav

from Gurgaon, Haryana

Oct 31, 2018

Sir / madam
i am make a pan card online but after payment application error/ Failed token no. [protected], application type 49A,
so plese refund my money thanks sir

Reply

NSDL e-Governance Infrastructure Customer Care's response, Nov 1, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Thiruvananthapuram, Kerala

Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

I submitted my pan card application form online, and received an acknowledgement number for the same ([protected]). However, when i tracked the status of my application, it says 'sorry, no record found'. What is this absolute sham?
I have completed the entire procedure duly and have received a copy of my application form, which was sent upon completion of the application process. Kindly rectify the error as soon as possible since i urgently need my pan card and have paid the full amount.

Dec 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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H

Hąřřý Šüřâj Šîňğh

from Gurgaon, Haryana

Oct 31, 2018

Sir,
I've applied for pan card which is not delivered to me.
Acknowledgement no [protected]
Pan no. AUBPH7624J.
it's a humble request to you kindly check and send to me.

Thank you.

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NSDL e-Governance Infrastructure Customer Care's response, Nov 1, 2018

Verified Support

To resolve your query/concern, kindly reach us at [email protected]

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Address: Nalgonda, Andhra Pradesh, 508126

Sir/madam,

I have applied for name pan card on 29th october 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Amrish reddy knotham

Nov 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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A

atulvincent

from Ernakulam, Kerala

Oct 30, 2018

My acknowledgement number is N-[protected]. I submitted the application online for PAN card and with e-sign.But when i check status it shows no records found.The site says there is no need to send physical documents and i didn't send any.Please check the matter.

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NSDL e-Governance Infrastructure Customer Care's response, Nov 1, 2018

Verified Support

Your PAN card has been dispatched on 24-Oct-2018 by Speed Post vide airway bill no. EA163902110IN

P

pradnyab

from Panaji, Goa

Oct 30, 2018

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp two times and
It kept saying 'your request cannot be processed, please try after sometime.'

Token number [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Nov 1, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Pune, Maharashtra, 411057

I have requested for the change in my pan card details one month back i. E. On 26 sept 2018, but i haven't recieved it yet. I tracked it online but the status is "under process with income tax department" from last 20 days. When i contacted the nsdl team over the phone they told me that now the application is not there in there hand.
Even we sent an email to nsdl but didnt got any response till now.
Please check this issue and provide us feedback asap.
Email id - [protected]@gmail.com

Dec 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: Mehsana, Gujarat, 380001

Website: NSDL

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

My token no is: [protected]

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Dec 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 114

nsdl e-governance infrastructure enps - account opening issue - pran not found in database

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sir my pan money is not refunded

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complaint about pan card

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still pan number not allotted

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non receipt of my pan card

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pran not found for apy

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nsdl showing "no record found" when i entered my acknowledgement number - 881052252600461

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pran not found in database - error in nsdl while online registration

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pan card fee not refunded yet

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pran account -unlock

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my pan application status shows no record found

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i did not get my pran no. on my mobile by sms.

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pan card status

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pran not found in the database

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e-sign/e-kyc applied pan application status shows no record found from nsdl

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sorry, no record found. pan card issue

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pan card application - status cannot be tracked

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esign/kyc verified pan application status shows no record found

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updated pan card not received yet

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nsdl e-governance infrastructure your request cannot be processed, please try after sometime

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