NSDL e-Governance Infrastructure Complaints & Reviews

I had applied for pan on this portal.. My application was not processed due to not fulfilling the e-kyc.. But paid for it amounting 106. 90. Not once twice on the same day that was 29/09/2018. My temporary token numbers are [protected] and the other is [protected]. I was informed that the fee will be refunded within seven working days.. But not yet.. Kindly make it refunded soon.

Dec 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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A

amumiru

from Gobardanga, West Bengal

Nov 15, 2018

I have mistakenly applied Physical pan card instead of E-pan. Please refund me the money. My acknowledgement no. is [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2018

Verified Support

Your PAN card has been dispatched on 10-Nov-2018 by Speed Post vide airway bill no. EA570616190IN

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I have registered in apy several months ago. Now, 212.00 is deducted from my account every month but not able to check my contribution. Actually, i have got a mail in which i got the pran number but via this pran number not able to log in. When i try to reset my password it gives me an error "pran not found in database". Pls, solve this issue asap.

Dec 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sir/Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Hi,

I have done online application on 1st of november 2018, on 3rd morning at 1:52 am i received mail stating certain discrepancy (Proof of name change) at 7:39 am on 3rd nov 2018 i gave proof of name change i. E marriage certificate and every alternate day i keep on following up for my application status customer representative service for nsdl are so pathetic, first of all they dont know how to talk with applicant, today i spoke to ms shraddha im unbale to recall her surname but kindly check call recording at 10:06 am on 12th nov 2018, a representative she was so arrogant over call unable to deliver proper response for my query, and i think purposely this harrasement is happening.

My ack no : [protected]
Kindly look into matter and revert asap

Harressed applicant,
Sanjana kavilkar

Dec 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sanjana,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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A

Arun Hariharan

Nov 15, 2018

Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime.

Receiving above error while trying to finish registration.

Please unlock my ack number 11648000.

Complaint token number with CRA 10410885.

Thanks
Arun H

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2018

Verified Support

This has reference to the query/grievance raised at Consumer Complaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or toll free number 1800 222 080(using your TPIN) or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I have applied for pan card thorugh www.onlineservices.nsdl.com but my ekyc was not completed and
(Since not able to send otp. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page
) this message poped up my token number is [protected].
I didn't received my refund.

Dec 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Rahul,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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C

chopraakash91

from Pune, Maharashtra

Nov 13, 2018

I have opened an nps tier-2 account from the canara bank. But I am not able to login. I tried clicking on forgot password as well but I am getting the error "PRAN not found in database" always.

Can you please look into the issue?

Below are my details:
PRAN[protected]
EMAIL - [protected]@gmail.com

Thanks & Regards,
Akash Chopra

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NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2018

Verified Support

This has reference to the query/grievance raised at Consumer Complaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Ludhiana, Punjab, 141116

Dear sir/mam, i applied for my pan application yesterday and i used e-kyc method to create pan application. Aadhar card is successfully authenticated and payment of 106 inr is successfully. But i am not able to track my pan status and getting the error "sorry, no records found". Below is my acknowledgment number "[protected]". Please help me to solve this.

Thanks.

Dec 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Kunal,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Hi,

I just applied for PAN card through your website for my mother and below is the token ID:
[protected]

Name: Vani Desai

Below site -
https://resident.uidai.gov.in/web/resident/vidgeneration

can't be reached.

16 digit VID is not getting generated and seems this is important before I apply for e-KYC.

Please either resolve this or refund the money.
Let me know if you need any other info.

with regards,
Vijay

Dec 14, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Vijay,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Nagpur, Maharashtra, 440027

Dear sir,

I have applied for a new pan card in the name of nirmala lute which dispatched our address in august 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: nirmala lute
Acknowledgement number: n-[protected]
Date of application: 09/11/2018
Mobile no: +91-[protected]

Dec 14, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Akash,

Kindly provide us your proper 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: Chennai, Tamil Nadu, 600096

Website: NSDL

Dear sir/madam,

I open a national pension scheme account. I am individual subscriber of tier i account - i have used aadhar registration process.
I have also paid initial amount in that account.

I received pran number through sms & email about successful completion of account opening process.

When i try to view my profile and tried to reset my password using pran, it is showing "pran not found in database" and sometime shows "unauthorized user".

Please resolve the issue as early as possible. Below are my details.

Name: vemala venu madhav
Pran:[protected]
Email id: madhav. [protected]@gmail.com

I have tried calling toll free no:[protected] & customer care no:[protected], but i am getting engage tone all the time and not getting any response.

Counting your response asap.

Thank you,
Venu

Dec 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Venu,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 13/03/2000
Name dasari rohith
E mail: [protected]@gmail.com

Dec 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: 416510

I aaply for pancard but not received pancard till yet. Pls see this ststus which is i see every time from last month of december. So please send my pancard as early as fast.
(Pan has been allotted by income tax department, your pan card is under process at nsdl and will be despatched to you shortly.)

Aknowledgement number - [protected]
Name - govind vasudev parab
Address - bavlat - kealchiwadi
Bavlat danoli, post - danoli
Tal - sawantwadi
Dist - sindhudurg - 416510
Mobile number - [protected]

Dec 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 07, 2018

Updated by [email protected] Pls see the status photo of acknowledgrment of [protected] Name is GOVIND VASUDEV PARAB

Verified Support

Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Verified Support

Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 560045

Website: tin.tin.nsdl.com

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
I abdul jabbar i have applied pan card for first time. I need pan card urgently so i request income tax department to issued my pan card and number as soon as possible.
My acknowledgement no :[protected]
Submission date: 27/09/2018
Its almost 40 days still pan no not allotted

Dec 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Dear sir,

I have applied for a new pan card as the correction of name as narbhesh tomar, my pan card no is ardpt5110g under acknowledgement no[protected]. I could not receive the pan card till date. Therefore you are requested to send my corrected pan card on my address as given below :-

Narbhesh tomar d/o shri mohan singh
Address : c/o shri chhitar singh tomar
Village + post - avairani
Tehsil - mahavan
Distt - mathura
State - up
Pin-281301

Dec 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Narbhesh,

Information is insufficient to resolve your query/grievance. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Nov 26, 2018

Updated by AruNeeru PAN Acknowledgment number[protected] and PAN application reference[protected]

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Address: Belgaum, Karnataka, 590001

Website: Atal pension yojana

Open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: santosh nadgouda
Pran:[protected]
Mobile no.[protected]
Email id: santosh. [protected]@gmail.com

Dec 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Santosh,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for the reprint of pan card on 4th nov2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Sashesh singh

Dec 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Visakhapatnam, Andhra Pradesh, 531011

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: chebrolu pavan kumar
Pran:[protected]
Mobile no.[protected]
Email id: pawankhumar. [protected]@gmail.com

Nov 6, 2018

Complaint marked as Resolved

I got Feedback from concern Dept, But issue was not solved what exactly i want

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Pawan,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Nov 08, 2018

Updated by Pawankhumar Dear Sir

I need to access my APY account through Onine, for that i want know how to generate password and User Id
NSDL Not supporting to provide password and ID

Verified Support

Dec 03, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Complaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Udaipur, Rajasthan

I used nsdl website few days ago to create my pan card number. Temporary token number given by them was [protected]. I used e-kyc option for my aadhar verification. I have paid an amount of 106.90 using my debit card. My balance was deducted from the bank on 25/10/2018 but aadhar card verification was not completed due to not receiving the otp on the registered aadhar card mobile number. But now when i'm checking the status, it is showing" your e-kyc request has failed hence you cannot proceed to the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of pan application in next working seven days. Uptil now i have'nt received any refund according to my latest updates through bank. This problem arrises due to failure of otp verification. So i want my money back.

Dec 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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V

Vimal Joy

from Kollam, Kerala

Nov 6, 2018

I have registered in Atal Pension Yojana on 25/02/2018. I tried to change my IPIN, but its showing the error "PRAN not found in database". Can you please help me to resolve this issue.

You can contact me at +91 [protected].

Reply

NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2018

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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I am S.Sankara lingam, My PRAN Card No.[protected] . I forgot my Password then I entered five times wrong Password, so my Account has been locked. So Please send me New Password to the below email-id & unlock my Account as soon as possible or reply me how can I unlock my Account. My e-mail Id- [protected]@gmail.com.

Thanking You,

Yours Faithfully,
S.Sankara lingam,
PRAN Card No.[protected]
e-mail Id- [protected]@gmail.com.

Dec 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sankara,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for change pan card data on 1st november 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Sachidanandan arjith jey

Dec 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Arjith,

Your PAN application is marked for discrepancy in Name, to resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Address: Tonk, Rajasthan

Sir
I request to you that please sir i have an urgent work so i want my pran no.
Kindly snd me my pran no. By sms
Name-ram chandra tada
Employ id-rjto[protected]
Aadhar[protected]
So sir plz send my pran no. By sms on my mobile no.[protected]
It is very urgent... And i have it necessary it...
Kindly send me my pran number by sms... Before the kit.

Dec 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Ramchandra,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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It has been 2 weeks since i submitted my pan card application but the status on nsdl website is "your application is under process at nsdl - tin facilitation center. You may contact tin fc [protected] where the application was submitted by you".
I was assured by tin fc that i would receive my e-pan card in 7-8 days.
I have to submit my pan card details to my employer within the next week or i will have to face dire consequences

Acknowledgement no.- n-[protected]
Tin fc branch id - 16865

Dec 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

Nov 08, 2018

Updated by matash Now after man days they have changed my status to "Application form incomplete/not properly filled. Kindly contact the TIN FC [protected] for details" . The mobile number mentioned in the status does not work.
The TIN FC from where I had applied was
TIN FC branch ID - 16865
TIN FC address- Alankit limited
shop no. 250 BDA complex, shivaji nagar, bhopal(MP)462016
I had applied from TINFC and filled all the details that they had told me to but still I am facing problems.
I need my pan in the next 2 days. what should I do now

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 114

pan fee refund

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apy login issue

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nsdl service

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refund of money for pan

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sorry, no records found

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pan card amount deducted, but 16 digit vid not getting generated

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redispatch pan card

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nsdl e-governance infrastructure enps - account opening issue - pran not found in database

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sir my pan money is not refunded

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complaint about pan card

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still pan number not allotted

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non receipt of my pan card

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pran not found for apy

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nsdl showing "no record found" when i entered my acknowledgement number - 881052252600461

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pran not found in database - error in nsdl while online registration

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pan card fee not refunded yet

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pran account -unlock

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my pan application status shows no record found

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i did not get my pran no. on my mobile by sms.

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pan card status

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