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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 122

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S
Sathishcsk123
from Vasai-Virar, Maharashtra
Jul 31, 2018
Resolved
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Dear sir
My name is sathish kumar. My pan card was not delivered by blue dart courier services and they didn't informed me. They returned back to the nsdl rtos office. So please resend my pan card back to me

My pan card acknowledgement number is:. [protected]
Pan no:bvypc8178f
Address: h-no 4-11avanthi nagar, balaji nagar, stantanpuram, kurnool
+1 photos
Sep 9, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Sathish,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Dear Team,
I have successfully submitted PAN Change request with Acknowledgement Number : N- [protected]. On the NSDL website it shows as No record found.
Please intimate me with the status of my request.
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    A
    aakashthakur1995
    from Hyderabad, Telangana
    Jul 31, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Telangana, 500018
    Website: nsdl

    Dear sir,
    I have applied for a new pan card in the name of aakash singh thakur which dispatched by bluedart our address in 12 june 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

    Applicant name: aakash singh thakur
    Acknowledgement number:[protected]
    Date of application:12 june 18
    Mobile no: [protected]
    Address:8-4-369/211/196, srt nagar, borabanda, hyderabad, telangana-500018
    Sep 1, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 01, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card is dispatched through Speed Post on 16-Aug-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
    I have applied for PAN Card and the same is despatched by The Professional Courier and courier vide airway bill no. VPL[protected], is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you.

    redispatch of pan card - Comment #3170708 - Image #0
    NSDL e-Governance Infrastructure Customer Care's response, Aug 23, 2018
    Verified Support
    Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 06-Aug-2018 by Registered/Speed Post vide airway bill no. EA574435286IN
    Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you ...this status showing for 3 days
    NSDL e-Governance Infrastructure Customer Care's response, Aug 23, 2018
    Verified Support
    To resolve your query/concern, kindly reach us at [email protected]
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      M
      mahesh bhamare
      from Ernakulam, Kerala
      Jul 30, 2018
      Resolved
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      I have applied for new pan card on 29th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]).

      On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Mahesh Bhamare
      +1 photos
      Sep 8, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Mahesh,

      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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        A
        Anuj Makkar
        from Gagret, Himachal Pradesh
        Jul 30, 2018
        Resolved
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        Address: 176306

        Sir/Mam
        I applied for the PAN card on[protected] and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :"since not able to send OTP. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page".. But please note that i proceed the process correctly and need my PAN documents to be verified online only.

        Thank you
        +1 photos
        Sep 3, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 02, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Anuj,

        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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          S
          sk251844
          from Gurgaon, Haryana
          Jul 30, 2018
          Resolved
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          Address: North West Delhi, Delhi, 110040

          Dear sir,
          I have applied for a new pan card in the name of shivam shah which dispatched our address in november 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

          Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

          Applicant name: sushant kumar sharma
          Acknowledgement number: [protected]
          Date of application: 09 nov 2017
          Mobile no: [protected]
          Sep 1, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 01, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN card is return undelivered through Speed Post on 16-Dec-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
          I got Pran no when I opened APY account. But when Logged in NSP, there were error massage come PRAN is not Data Base. please address my Problem. My PRAN[protected]

          pan card redispatch - Comment #3170384 - Image #0
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            S
            sadanandha reddy vangali
            from Vijayawada, Andhra Pradesh
            Jul 30, 2018
            Resolved
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            Address: 509105

            I applied for a new pan card with acknowledgement number [protected].

            Now my application status showing as:

            Your pan card has been dispatched on 26-jul-2018 by registered/speed post at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 05-aug-2018.

            I didn't received registered/speed post tracking number on my email id provided with pan application. Kindly send me tracking number on my email id and mobile number which are registered with pan application.

            Thanking you,
            Vangali sadanandha reddy.
            Sep 9, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card has been dispatched on 26-Jul-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
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              A
              aseelanas
              from Rohtak, Haryana
              Jul 30, 2018
              Resolved
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              Address: 190010
              Website: nsdl and indian postal service

              Dear concern,
              I have submitted my pan card application in the month of march 18 but till date i did't receive my pard card and the status of the same reflects that 'your pan card has been dispatched on 13-mar-2018 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 23-mar-2018.'
              When i confirm the online status of above said airway bill no. Ea[protected]in it reflects pending. Screen shot of the same enclosed herewith.
              I am badly suffer from the service, please resolve the same at an earliest.
              Regards
              Bilal ahmad sheikh
              Sep 13, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jul 30, 2018
              Updated by aseelanas
              Acknowledgement no. is [protected]
              Verified Support
              Aug 01, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
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                T
                ThrivingCustomer
                from Delhi, Delhi
                Jul 30, 2018
                Resolved
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                Resolved

                Address: Bundi, Rajasthan, 323001
                Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                I have applied for a duplicate pan card through the tin-nsdl "apply online" facility on their website. I completed the application process, made the payment, and received the receipt and acknowledgement number. However, querying the application status a day later for my acknowledgement number *8435 returns no information - "no record found".

                Kindly look into the issue at the earliest and let me know if anything is required from my end.

                Sincerely,
                Manju taparia
                Sep 1, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 01, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                Aug 01, 2018
                Updated by ThrivingCustomer
                My acknowledgement number is [protected].
                Aug 13, 2018
                Updated by ThrivingCustomer
                Hi,

                Please provide an update on my complaint. My application has been showing "Under Process" status for a long time now.

                Thanks,
                Manju
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                  P
                  Puneet Sejwal
                  from Delhi, Delhi
                  Jul 27, 2018
                  Resolved
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                  Address: New Delhi, Delhi, 110017

                  Sir/madam,

                  I have applied for new pan card on 27th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Puneet sejwal
                  Sep 11, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 01, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                    S
                    Swapnil N Khandare
                    Jul 27, 2018
                    Resolved
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                    Resolved

                    Address: 671121
                    Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                    Sir/madam,

                    I have applied for new pan card on 26th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i checked my application status today, it was shown "sorry, no record found."

                    Please check my application

                    Thank you,
                    Swapnil khandare
                    Sep 11, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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                      P
                      Pavan Baburao Matre somwanshi
                      from Malegaon, Maharashtra
                      Jul 27, 2018
                      Resolved
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                      Resolved

                      Sir/madam,

                      I have applied for pan card correction on 27 july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Pavan baburao matre somwanshi
                      Sep 11, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 01, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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                        A
                        Alok217
                        from Suriapet, Telangana
                        Jul 27, 2018
                        Resolved
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                        Address: 110094

                        I use nsdl website to create a new pan card of my sister-in-law. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 25/06/2018 twice and again on 26/06/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. This problem arises due to their otp verification failure. So till not reflected in my account. So please i want my deducted money. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change. Thank you.
                        Account no-[protected]
                        Ifscode-utib0000230
                        [protected]@gmail.com
                        Sep 10, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 01, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                          S
                          Subhbasu
                          from Kolkata, West Bengal
                          Jul 27, 2018
                          Resolved
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                          Respected sir/madam,

                          This is to inform you that i, subhajit basu dob 01/10/1981 have applied for reprint of e pan card (Pan # aixpb3417d) on 16/07/2018. The acknowledgment number of the application is
                          [protected]. On 24/07/2018 i have received an email with subject "pan allotment letter for your pan application < [protected] >" but there is no attachment of e pan card with that email. The received email is below. When i am checking the status online it is showing in process when i am calling customer service of nsdl they are saying to wait. I have also forwarded the email of pan allotment letter with no attachment to [protected]@nsdl.co.in but didn't receive anything from them as of yet

                          It will be very helpful if you can look into it

                          Sincerely
                          Subhajit basu
                          Ph : [protected]

                          — forwarded message —
                          From:
                          Date: tue 24 jul, 2018, 21:26
                          Subject: pan allotment letter for your pan application < [protected] >
                          To:

                          Sep 9, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 01, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                            S
                            Shiva Shankar (Shivaji)
                            from Hyderabad, Telangana
                            Jul 27, 2018
                            Resolved
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                            Resolved

                            Address: Ranga Reddy, Andhra Pradesh, 500084

                            Dear Sir,

                            I have applied for PAN CARD for my mother 6 months back itself but i didnt sign it digitally and application was pending . But again today i was informed to re apply as rules and process has been revised . So i applied again .
                            ACKNOW NUM : [protected]

                            I signed it digitally using adhaar and it said that i dont need to supply physical documents and payment has been done already. I received a soft copy or pdf of application after all the process . Please guide me to get the pan card from here?
                            +1 photos
                            Sep 6, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Jul 27, 2018
                            Updated by Shiva Shankar (Shivaji)
                            Dear Sir,

                            I have applied for PAN CARD for my mother 6 months back itself but i didnt signed it digitally and application was pending . But again today i was informed to re apply as rules and process has been revised . So i applied again .
                            ACKNOW NUM : [protected]

                            I signed it digitally using adhaar and it said that i dont need to supply physical documents and payment has been done already. I received a soft copy or pdf of application after all the process . Please guide me to get the pan card from here?
                            Verified Support
                            Aug 01, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application marked for discrepancy due to POI -Title of RA is wrongly selected.
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                              Raman9467
                              from Ambala, Haryana
                              Jul 27, 2018
                              Resolved
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                              Resolved

                              I requested for pan card and it show it will received me on 16 april till now i not receive my pan card plz again send to me. I contact to postmaster but they say the postman change frequently so difficult to check they didnt help me much the adress for pan card send is bhim nagar near chander dairy nnear chungi no. 1. Please send as early as possible
                              Sep 9, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 01, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
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                                A
                                arijeet.anubis
                                from Kolkata, West Bengal
                                Jul 27, 2018
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700075

                                Dear sir/madam,
                                I have applied for a change in my pan card on (26/7/18). I applied for a change due to change of my address as well as linking my adhaar card.
                                The application number in 12 digits is ([protected]).
                                I have been trying to check the status of the application and it show "sorry. No record found"

                                Please advise what i have to do in order to solve this problem, and get my pan card as soon as possible.
                                Aug 31, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 30, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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                                  shynirajeevan
                                  from Indore, Madhya Pradesh
                                  Jul 26, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chittorgarh, Rajasthan

                                  Dear sir,
                                  My pan card no. Amcpr 5037l has been returned to nsdl undelivered on 31 may 2018. The reason mentioned is that the addressee is not found. But it was not the right reason. My consignment number is [protected]n. My coupon number is
                                  [protected]. Please do the needful to resend the same to the below address
                                  Rajeevank. M
                                  D-12/7
                                  Wonder cement colony
                                  Nimbahera
                                  Chittorgarh (Dt)
                                  Rajasthan
                                  Sep 10, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 30, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN card is return undelivered through Speed Post on 31-May-2018 vide AWB No. EA[protected]IN. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                                    D
                                    Duru@60
                                    from Mumbai, Maharashtra
                                    Jul 26, 2018
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                                    Address: Thane, Maharashtra, 401202
                                    Website: www.nsdl.co.in

                                    Re : pan - aonpk7628d
                                    In last few months not receiving any statement of accounts (Soa) from the funds i have invested towards mutual fund. On visiting this lower parel office your representative gives us the answer "your demat account may not be operative".. I fail to understand this statement of your office rep.
                                    What do you mean "not operative : most of the m/funds are sips - every month the investing transaction gets triggered, the value shows as the dates progress, thus you need to check on your people what and how they are telling investors. I need"regularly & monthly" statement of account of all the funds i have invested and ensure your staff has enuf skills to communicate better. Much appreciate your person calling me on [protected] and sorting the issue. Since it was verbal, unable to make any file to upload.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      S
                                      Sanjay Degloorkar
                                      from Nashik, Maharashtra
                                      Jul 25, 2018
                                      Resolved
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                                      Resolved

                                      Address: 431605
                                      Website: nsdl.com

                                      Dear Sir,
                                      I had applied for a new PAN Card in the name of Ameya Sanjay Degloorkar which was dispatched to my address in June 2018. I couldn’t receive the PAN Card as my house was closed when the local Post Man reached our home. Later, after couple of days we contacted the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                      Therefore, I request to resend my PAN Card to same address and I mention my details below.

                                      Applicant Name: Ameya Sanjay Degloorkar
                                      Acknowledgement Number: N - [protected]
                                      Date of Application: 17 May 2018
                                      Mobile NO: [protected]
                                      Sep 2, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 30, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Kindly provide us your PROPER 15 digit PAN Acknowledgement number to check & resolve your grievance.
                                      Aug 26, 2018
                                      Updated by Sanjay Degloorkar
                                      PAN Acknowledgement No. - [protected]
                                      PAN Acknowledgement No. - [protected]
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                                        A
                                        akash9095
                                        from Nagpur, Maharashtra
                                        Jul 25, 2018
                                        Resolved
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                                        Resolved

                                        Address: Nagpur, Maharashtra, 440012
                                        Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                                        Hello sri/ma'am
                                        I applied for correction in pan through e-sign and my acknowledgement number [protected]

                                        But when i check status it shows sorry, no record found.

                                        Kindly help to resolve this.
                                        I applied for correction in pan through e-sign but i received following mail from nsdl:
                                        In last line of mail
                                        "your application made using physical mode will be processed after receipt of supporting documents. On receipt of your documents, an acknowledgement will be sent to you by e-mail."

                                        Do i need to send document by post??

                                        Name:akash thakre
                                        Email:rocker. [protected]@gmail.com
                                        Sep 2, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Jul 25, 2018
                                        Updated by akash9095
                                        Hello Sir/Ma'am
                                        I applied for correction in PAN through e-sign and my Acknowledgement Number [protected]

                                        but when i check status it shows Sorry, no record found.

                                        Kindly help to resolve this.
                                        I applied for correction in PAN through e-sign but I received following mail from NSDL:
                                        In last line of mail
                                        "Your application made using physical mode will be processed after receipt of supporting documents. On receipt of your documents, an acknowledgement will be sent to you by e-mail."

                                        Do i need to send document by post??

                                        Name:AKash Thakre
                                        Email:rocker.[protected]@gmail.com
                                        Verified Support
                                        Jul 30, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution
                                        Verified Support
                                        Jul 30, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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