Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 122

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nistar Mohanta
from Bhimavaram, Andhra Pradesh
Aug 2, 2018
Resolved
Report
Copy
Resolved

Address: 122001
Website: NSDL

My name
Rajesh kumar. Pan no-apqpk6869l
Father name-ramkishan
Date of birth-*/*/1981 (Hide)
Same pan issued another person itr filling i can find detail as per record he is a do bussiness and itr-4 filling return tax.
But i am salaried person i am filling itr-1.
Both adhar no diffrent how to link one pan or login income tax.
When i am itr-1 filling another person revise and filling itr-4.
I am going to income tax office pan office gurgaon no sattification answer. If any other person fraud or defaulter who take risk? So i am complain about nsdl who make my pan issue acknowledge no-[protected]
My mail [protected]@gmail.com
Sep 3, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Aug 02, 2018
Updated by Nistar Mohanta
RAJESH KUMAR
PAN-APQPK6869L
MOB NO-[protected]
Verified Support
Aug 03, 2018
NSDL e-Governance Infrastructure Customer Care's response
We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    Haunshila Yadav
    Aug 1, 2018
    Resolved
    Report
    Copy
    Resolved

    Hi,

    I applied for a new pan application yesterday 31st july 2018 using below link.

    https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

    I did not get any email or message for confirmation of pan application. So i have used below link to track the application.
    https://tin.tin.nsdl.com/pantan/StatusTrack.html
    But pan status is showing below message on a search for tracking status.

    Sorry, no records found!.
    My pan acknowledgement number is n-[protected] to use further reference.

    Further please let me know if any other information is required from my side to resolve my issue.

    Thanks,
    Priyanka
    Sep 3, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 03, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nEESahu
      from Khurai, Madhya Pradesh
      Aug 1, 2018
      Resolved
      Report
      Copy
      Resolved

      Address: 491001

      Sir/madam,

      I have applied for correction in pan card on 31st july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Basanti devi
      Sep 3, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Basanti Devi,

      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        KkDd
        from Angamali, Kerala
        Jul 31, 2018
        Report
        Copy

        Sir/madam,

        I have applied for new pan card on 29th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]).

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when i checked my application status today, it was shown"sorry, no record found."

        Please check my application

        Thanking you,
        Kaushik
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Plzz cancle my online pan application Acknowledgement Number [protected] and refund my money in my bank account. Because my ekyc isn't complete.i want complete my ekyc online by aadhar authentication otp. After cancle this application then after once again i fill online pan application and done all the process...
        I applied for pan card e- kyc on nsdl. Transaction is successfully and my Bank Account is debited many times. But not completed for pan card application due to some correction. So please refund my amount. My account number: [protected] IFSC code:UTIB0000230.[protected]@gmail.com
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          1
          1985. Rajesh
          from Mamit, Mizoram
          Jul 31, 2018
          Report
          Copy

          Address: East Khasi Hills, Meghalaya, 793004

          Respected sir,

          Please inform to contact on home since last 2-3 years no contact on his home and his mother searching but we don't have any information.
          Request you to inform me urgently.
          Working in assam rifle
          Name - ajay kumar thakur
          Rank - gd
          No. G/5008887
          Date of birth - 04.3.1980

          Please leave a massage or call in this no.+91-[protected] and i am his younger brother name - rajesh kumar thakur, shillong, oxford hill, bishnupur. Pin code - 793004.
          Assam Rifles customer support has been notified about the posted complaint.
          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
          मोदय
          श्रीमान मै राजधर देवरे आपसे बिनति करता हु मै असम रायफल्स मे सिपाई था मुझे नौकरीमे से बरखास्त (scm) करके दिया गया है मै आपसे यह बिनति करता हु कि बरखास्त सिपाई वापस नोकरी मे सामिल कर लिया जाय बडी मेहरबानी होगी
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kowsalyaselvam
            from Chennai, Tamil Nadu
            Jul 31, 2018
            Report
            Copy

            Respected sir / madam,

            I have applied education loan in vidya lakshmi portal on 18/07/2018 but wrongly select the bank scheme name as "skill loan scheme" instead of "iob vidya suraksha".

            Can you please change the bank scheme name as "iob vidya suraksha" else please provide the edit option to edit the loan application form.

            Please see the below details for your reference.

            Student id : 639253
            Student name : kowsalya
            Application id : 259499
            Bank name : indian overseas bank

            Please do the needful.

            Thanks.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Today on 21/07/2018. I had completed my process using e-sign so there is no need to send any physical details via courier and it's still showing sorry no record found after tracking my status so please help me with this and execute my process for pan card. I have completed the payment and also have a acknowledgement number.
            NSDL e-Governance Infrastructure Customer Care's response, Aug 3, 2018
            Verified Support
            Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sathishcsk123
              from Vasai-Virar, Maharashtra
              Jul 31, 2018
              Resolved
              Report
              Copy
              Resolved

              Dear sir
              My name is sathish kumar. My pan card was not delivered by blue dart courier services and they didn't informed me. They returned back to the nsdl rtos office. So please resend my pan card back to me

              My pan card acknowledgement number is:. [protected]
              Pan no:bvypc8178f
              Address: h-no 4-11avanthi nagar, balaji nagar, stantanpuram, kurnool
              Sep 9, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 02, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Sathish,

              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Dear Team,
              I have successfully submitted PAN Change request with Acknowledgement Number : N- [protected]. On the NSDL website it shows as No record found.
              Please intimate me with the status of my request.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                aakashthakur1995
                from Hyderabad, Telangana
                Jul 31, 2018
                Resolved
                Report
                Copy
                Resolved

                Address: Hyderabad, Telangana, 500018
                Website: nsdl

                Dear sir,
                I have applied for a new pan card in the name of aakash singh thakur which dispatched by bluedart our address in 12 june 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                Applicant name: aakash singh thakur
                Acknowledgement number:[protected]
                Date of application:12 june 18
                Mobile no: [protected]
                Address:8-4-369/211/196, srt nagar, borabanda, hyderabad, telangana-500018
                Sep 1, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 01, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN card is dispatched through Speed Post on 16-Aug-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
                I have applied for PAN Card and the same is despatched by The Professional Courier and courier vide airway bill no. VPL[protected], is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you.
                NSDL e-Governance Infrastructure Customer Care's response, Aug 23, 2018
                Verified Support
                Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 06-Aug-2018 by Registered/Speed Post vide airway bill no. EA574435286IN
                Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you ...this status showing for 3 days
                NSDL e-Governance Infrastructure Customer Care's response, Aug 23, 2018
                Verified Support
                To resolve your query/concern, kindly reach us at [email protected]
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  mahesh bhamare
                  from Ernakulam, Kerala
                  Jul 30, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have applied for new pan card on 29th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]).

                  On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Mahesh Bhamare
                  Sep 8, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 02, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Mahesh,

                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anuj Makkar
                    from Gagret, Himachal Pradesh
                    Jul 30, 2018
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 176306

                    Sir/Mam
                    I applied for the PAN card on[protected] and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :"since not able to send OTP. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page".. But please note that i proceed the process correctly and need my PAN documents to be verified online only.

                    Thank you
                    Sep 3, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 02, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Anuj,

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sk251844
                      from Gurgaon, Haryana
                      Jul 30, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: North West Delhi, Delhi, 110040

                      Dear sir,
                      I have applied for a new pan card in the name of shivam shah which dispatched our address in november 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                      Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                      Applicant name: sushant kumar sharma
                      Acknowledgement number: [protected]
                      Date of application: 09 nov 2017
                      Mobile no: [protected]
                      Sep 1, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 01, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card is return undelivered through Speed Post on 16-Dec-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
                      I got Pran no when I opened APY account. But when Logged in NSP, there were error massage come PRAN is not Data Base. please address my Problem. My PRAN[protected]
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sadanandha reddy vangali
                        from Vijayawada, Andhra Pradesh
                        Jul 30, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 509105

                        I applied for a new pan card with acknowledgement number [protected].

                        Now my application status showing as:

                        Your pan card has been dispatched on 26-jul-2018 by registered/speed post at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 05-aug-2018.

                        I didn't received registered/speed post tracking number on my email id provided with pan application. Kindly send me tracking number on my email id and mobile number which are registered with pan application.

                        Thanking you,
                        Vangali sadanandha reddy.
                        Sep 9, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 01, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN card has been dispatched on 26-Jul-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          aseelanas
                          from Rohtak, Haryana
                          Jul 30, 2018
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 190010
                          Website: nsdl and indian postal service

                          Dear concern,
                          I have submitted my pan card application in the month of march 18 but till date i did't receive my pard card and the status of the same reflects that 'your pan card has been dispatched on 13-mar-2018 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 23-mar-2018.'
                          When i confirm the online status of above said airway bill no. Ea[protected]in it reflects pending. Screen shot of the same enclosed herewith.
                          I am badly suffer from the service, please resolve the same at an earliest.
                          Regards
                          Bilal ahmad sheikh
                          Sep 13, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jul 30, 2018
                          Updated by aseelanas
                          Acknowledgement no. is [protected]
                          Verified Support
                          Aug 01, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            ThrivingCustomer
                            from Delhi, Delhi
                            Jul 30, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Bundi, Rajasthan, 323001
                            Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                            I have applied for a duplicate pan card through the tin-nsdl "apply online" facility on their website. I completed the application process, made the payment, and received the receipt and acknowledgement number. However, querying the application status a day later for my acknowledgement number *8435 returns no information - "no record found".

                            Kindly look into the issue at the earliest and let me know if anything is required from my end.

                            Sincerely,
                            Manju taparia
                            Sep 1, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 01, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                            Aug 01, 2018
                            Updated by ThrivingCustomer
                            My acknowledgement number is [protected].
                            Aug 13, 2018
                            Updated by ThrivingCustomer
                            Hi,

                            Please provide an update on my complaint. My application has been showing "Under Process" status for a long time now.

                            Thanks,
                            Manju
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Puneet Sejwal
                              from Delhi, Delhi
                              Jul 27, 2018
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: New Delhi, Delhi, 110017

                              Sir/madam,

                              I have applied for new pan card on 27th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Puneet sejwal
                              Sep 11, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 01, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Swapnil N Khandare
                                Jul 27, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 671121
                                Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                                Sir/madam,

                                I have applied for new pan card on 26th july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thank you,
                                Swapnil khandare
                                Sep 11, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 01, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pavan Baburao Matre somwanshi
                                  from Malegaon, Maharashtra
                                  Jul 27, 2018
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Sir/madam,

                                  I have applied for pan card correction on 27 july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application

                                  Thanking you
                                  Pavan baburao matre somwanshi
                                  Sep 11, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 01, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Alok217
                                    from Suriapet, Telangana
                                    Jul 27, 2018
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 110094

                                    I use nsdl website to create a new pan card of my sister-in-law. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 25/06/2018 twice and again on 26/06/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. This problem arises due to their otp verification failure. So till not reflected in my account. So please i want my deducted money. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change. Thank you.
                                    Account no-[protected]
                                    Ifscode-utib0000230
                                    [protected]@gmail.com
                                    Sep 10, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 01, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Subhbasu
                                      from Kolkata, West Bengal
                                      Jul 27, 2018
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Respected sir/madam,

                                      This is to inform you that i, subhajit basu dob 01/10/1981 have applied for reprint of e pan card (Pan # aixpb3417d) on 16/07/2018. The acknowledgment number of the application is
                                      [protected]. On 24/07/2018 i have received an email with subject "pan allotment letter for your pan application < [protected] >" but there is no attachment of e pan card with that email. The received email is below. When i am checking the status online it is showing in process when i am calling customer service of nsdl they are saying to wait. I have also forwarded the email of pan allotment letter with no attachment to [protected]@nsdl.co.in but didn't receive anything from them as of yet

                                      It will be very helpful if you can look into it

                                      Sincerely
                                      Subhajit basu
                                      Ph : [protected]

                                      — forwarded message —
                                      From:
                                      Date: tue 24 jul, 2018, 21:26
                                      Subject: pan allotment letter for your pan application < [protected] >
                                      To:

                                      Sep 9, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 01, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shiva Shankar (Shivaji)
                                        from Hyderabad, Telangana
                                        Jul 27, 2018
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Ranga Reddy, Andhra Pradesh, 500084

                                        Dear Sir,

                                        I have applied for PAN CARD for my mother 6 months back itself but i didnt sign it digitally and application was pending . But again today i was informed to re apply as rules and process has been revised . So i applied again .
                                        ACKNOW NUM : [protected]

                                        I signed it digitally using adhaar and it said that i dont need to supply physical documents and payment has been done already. I received a soft copy or pdf of application after all the process . Please guide me to get the pan card from here?
                                        Sep 6, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Jul 27, 2018
                                        Updated by Shiva Shankar (Shivaji)
                                        Dear Sir,

                                        I have applied for PAN CARD for my mother 6 months back itself but i didnt signed it digitally and application was pending . But again today i was informed to re apply as rules and process has been revised . So i applied again .
                                        ACKNOW NUM : [protected]

                                        I signed it digitally using adhaar and it said that i dont need to supply physical documents and payment has been done already. I received a soft copy or pdf of application after all the process . Please guide me to get the pan card from here?
                                        Verified Support
                                        Aug 01, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application marked for discrepancy due to POI -Title of RA is wrongly selected.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit