Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 117

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vandana77
Oct 4, 2018
Resolved
Report
Copy
Resolved

Address: North Goa, Goa, 403504

On 04/10/2018 I went to deposit a cheque in my husband's NPS account . Bank informed me that his PRAN is showing as invalid.
So I tried to login to NPS account, there also it is showing invalid user-id.

Please check why the PRAN number is showing invalid. if it is locked please unlock the PRAN. I wish to know why my PRAN number is invalid and and want it validated immediately
Nov 24, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Vandana,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shamanth Kumar. N
    from Bengaluru, Karnataka
    Oct 4, 2018
    Resolved
    Report
    Copy
    Resolved

    Address: 572214
    Website: www.nsdl.com

    Dear sir,
    I have applied for a new pan card in the name of hanumanthappa parvathamma which dispatched our address in 03/09/2018. I couldn’t receive the pan card, local post man not reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for 2 days and returned to the sender address.

    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

    Applicant name: hanumanthappa parvathamma
    Acknowledgement number: n-[protected]
    Date of application: july 2018
    Mobile no: [protected]
    Dec 1, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Oct 16, 2018
    Updated by Shamanth Kumar. N
    Kindly update my complaints and resolve very soon it's needfully.
    Oct 16, 2018
    Updated by Shamanth Kumar. N
    Please feel free to contact us for any clarifications

    Contact person: Mr. Santhosh Kumar

    Contact number: [protected]
    Verified Support
    Oct 31, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Information is insufficient to resolve your query/grievance. Kindly e-mail your concern/query in details at [protected]@nsdl.co.in
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rbhajan Mali
      from Jaipur, Rajasthan
      Oct 29, 2018
      Report
      Copy

      Address: 303503

      Respected sir /madam
      I am vinod Kumar Saini s/o Ram Bhajan mali, my PAN JZGPS7683H that was alloted for ack[protected] and that was send for me by post AWB EAZ94068716IN.
      But i did not received my PAN till now on my respective address.
      So it is my humble request to you plz resend my PAN on my address.
      Vinod Kumar Saini s/o Ram Bhajan mali, ward no 17, mahariya walo ki dhani, Lalsot, Dist Dausa raj Pincode 303503
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        arkadeep
        from Noida, Uttar Pradesh
        Oct 1, 2018
        Resolved
        Report
        Copy
        Resolved

        Address: 560037
        Website: cra-nsdl.com/CRA

        Hi Team,

        I'm Arkadeep Paul Choudhury, wanted to login to APY But, while tried login to NSDL (https://cra-nsdl.com/CRA/) Portal it is asking for UserID and Password, where I don't have the same.
        Bank is also unable to provide.
        Unable to reset the password also I have PRAN already generated and monthly deduction is made by my bank, it says no PRAN Found.

        Please help in this.
        Dec 4, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Oct 04, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Arkadeep,

        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
        Oct 04, 2018
        Updated by arkadeep
        Did that multiple time the last one is 60079569 please have a check and you guys close it blaming it on bank and bank blames on you.This is not helping us.Seems a lot of goo[censored]p happening hope this make sense.
        Lots of people are facing the same it cannot be from all bank end.Please help us to login once PRAN is generated.I have my mobile and email linked but why does it states PRAN not found in database.

        Please escalate it to concerned officials/Department and fix the same.
        Hope to have an solution to the same.
        Verified Support
        Nov 01, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Arkadeep,

        This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID provided in Grievance Token. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
        I tried to login in NSDL website, it is showing your PRAN is not in our database.

        Name Syed Abid
        Email Id. [protected]@gmail.com
        PRAN[protected]
        NSDL e-Governance Infrastructure Customer Care's response, Nov 2, 2018
        Verified Support
        Dear Syed,

        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Anupam Tyagi
          from Pune, Maharashtra
          Sep 30, 2018
          Resolved
          Report
          Copy
          Resolved

          Address: 411026

          Sir/madam,

          I have applied for new pan card on 30th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Anupam tyagi
          Nov 12, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 03, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
          MY ACK NUMBER [protected] MY NAME SANJAY SUTHAR FATHER NAME HIRALAL SUTHAR FIRST TIME APPLY DEAR SIR PAN NUMBER ALLOTED
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            Chiteri Solanki
            from Delhi, Delhi
            Sep 30, 2018
            Report
            Copy

            I have applied online on nsdl for a pan card. My form has been filled, aadhar card has been aunthenticated, even the payment has been made but when i proceeded further for e-kyc, it's showing the message that 'esign service is having some temporary issues. Please try again. If the persists, you may try after some time using your temporary token number'
            I've waited for so long, and tried innumerable times to proceed further but nothing is happening.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sai vihar
              from Alappuzha, Kerala
              Sep 27, 2018
              Resolved
              Report
              Copy
              Resolved

              Address: 500017

              Dear sir,
              I have applied for a new pan card in the name of sai vihar valipishetty which dispatched our address in september 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for six days and returned to the sender address.

              Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

              Applicant name: saivihar valipishetty
              Consignment number: rm[protected]in
              Date of application: 20th dec 2017
              Email i'd: [protected]@gmail.com
              Oct 29, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 28, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
              I successfully applied for pan card and got acknowledgement number [protected], but when i track my pan status, it says sorry record not found, please do the needful as soon as possible, i am it employee and don't want any delay. Thank you.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                mahendracavhad
                from Dalhousie, Himachal Pradesh
                Sep 27, 2018
                Resolved
                Report
                Copy
                Resolved

                Address: Ahmednagar, Maharashtra, 413738
                Website: National Securities Depos

                Sir, i was Duly applying for new pan online and during fee payment via net banking transaction was unable to complete but my the amount got debited from my account. Please refund the amount as soon as possible.
                Transaction Details: date: 20-Sept-2018
                Narration: TO TRANSFER INB National Securities Depos NAT_SEC Payments Amount: Rs. 106.90
                reference Number: 1) NSBI[protected]IGAEJZUWK8
                2) NSBI[protected]IGAEJZUCX1
                Sep 29, 2018
                Complaint marked as Resolved 
                AMOUNT REFUNDED DULY TRANSACTION
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 28, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                Name- mohd imran
                pan no. Aejpi3516a
                address- 735 mo gulam ali pura bahraich
                mobile no. [protected].
                I wanted a correction in my name but when i submitted my fees of rs.105 but now i don"t need a chane, and so i want the refund of the fees which i have submitted.
                NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                Verified Support
                To resolve your query/concern, kindly reach us at [email protected]
                Applicant Name: DIPAK BARANGE
                Acknowledgement Number: [protected]
                Date of Application: 22JAN 2018
                Mobile NO: [protected]
                NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                Verified Support
                Your PAN card is dispatched through Speed Post on 16-Dec-2017 vide AWB No. EA593015803IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  vishalnarnoli
                  from Patna, Bihar
                  Sep 25, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Patna, Bihar, 800008

                  Sir/madam,

                  My name is vishal kumar narnoli. I have applied for new pan card on 24/09/2018 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Vishal kumar narnoli
                  Nov 8, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 08, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution.
                  I am a haryana govt employe. I applied for PRAN NO. & on 23/08/2018 i received MY PRAN No.But when i use this PRAN No. in the ESALARY software .the systeam show that Invalid PRAN No.plz resolve my problem.
                  PRAN NO.[protected]
                  Name- Devender
                  NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                  Verified Support
                  This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dungaram Purohit
                    from Nellore, Andhra Pradesh
                    Sep 25, 2018
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Visakhapatnam, Andhra Pradesh, 530026
                    Website: Customer [email protected]

                    अभी तक मेने तीन बार भेज चुका हूं और पैसे खर्च कर चुका हूं, (1)पहले भेजा गया उसका नम्बर-[protected] तारीख 28/07/2016
                    (2) [protected] तारीख 27/12/2017
                    (3) [protected] तारीख 25/02/2018
                    ये तीन बार मे पैसा खर्च कर चुका हूं, मेने पैन-कार्ड कार्यालय को पत्र भी लिखा था, उसमे ये लिखा गया था के आंध्रप्रदेश में मेरा परिचय -पत्र में गलती हुई थी वो भी बदलदी गयी है लेकिन आपने मेरा पैन-कार्ड सही करके अभी तक नही पहुचा मेरे पुराने पैन कार्ड में राजपुरोहित डूंगरसिंह s/o राजपुरोहित जयसिंह है
                    अब मेरा नया पेन कार्ड डूंगारामs/o जैसाराम बनाने की कृपा करावे
                    Nov 15, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 08, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      parthtanna
                      from Mumbai, Maharashtra
                      Sep 25, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 380054

                      I have applied for two tan wide acknowledgement no. [protected] & [protected] on 30th august, 2018. We have not received tan allotment after 25 days of application as well whenever i call executives they just told me that it is pending due to technical reason. I am taking continues follow ups since last 20 days but no resolutions till date. Thanks
                      Nov 10, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 08, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in
                      I applied for pan card and made payment for not physical card. balance was deducted from my account and transaction got failed. please refund my amount. i paid twice for the same transaction.
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                      Verified Support
                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                      SIR
                      ERROR IN LOGIN MANAGER OF PAAM
                      "This is not an active account" 6 DAYS TO GO.
                      PLEASE SOLVE THIS PROBLEM SIR.
                      USER ID : 3639110
                      mobile no. [protected]
                      Sir please pran card no[protected], Ashok kumar meena DOB 06/061984 my New mobile no +91 [protected]
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        R@R
                        Sep 25, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        My pan card acknowledgement number is [protected], and i have requested for change of address and signature on my pan card.

                        Its been 4 month and whenever i check the status of my pan card, it shows "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you.

                        I have even tried calling the above mentioned number but no one is picking up the phone.

                        Please solve my problem as soon as possible
                        Oct 8, 2018
                        Complaint marked as Resolved 
                        Issue is sorted out. Thanks for the support
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 08, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Oct 08, 2018
                        Updated by R@R
                        Issue is sorted out. Thanks for the support
                        My new mobile phone number +91-[protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                        Verified Support
                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                        Sir please my ndls pan card no[protected] my name ashok kumar meena dob.06/061984 my mobile phone number update new mobile +91 [protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                        Verified Support
                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          powjuakgangmei
                          from Mangaldai, Assam
                          Sep 25, 2018
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Dima Hasao, Assam, 788819

                          I am Powjuaklung Gangmei working in Govt.of Assam, O/o DIET, Dima Hasao since 2011.
                          I have subscribe NPS since date of joining and also received PRAN[protected] allotted me but unfortunately it showing Deactivate status for TIER-I. I have resubmitted fresh Subscribtion Form alongwith relevant to DTO twice or thrice times through proper channel but no intimation or no action till date in this regard.

                          Therefore, please help me to resolve this problem at the earliest and obliged.

                          Powjuaklung Gangmei, Librarian,
                          O/o DIET, Dima Hasao (Govt.of Assam),
                          Haflong
                          Oct 28, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 27, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/complaint raised at “consumercomplaints” The concern shared will be analyzed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Manvendra Singh ji
                            from Bhilwara, Rajasthan
                            Sep 24, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            Sir/madam,

                            I have applied for new pan card on 22th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Manvendra singh rathore
                            Oct 27, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                            I didn't get my refund even after submitting token number, dob, etc to NSDL by email as they asked me to, but still there is no updates
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 3, 2018
                            Verified Support
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Preethi Chandrashekar
                              from Mumbai, Maharashtra
                              Sep 24, 2018
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Mumbai City, Maharashtra, 400709

                              Dear sir,

                              I had applied for a new pan card in the name preethi chandrashekar. Since i was out of station, the velex courier service sent me message for "door closed". I contacted the numbers mentioned in the message and asked him to deliver it on 18th september 2018 without fail, since i was going for an international trip on 18th. Inspite of requesting a lot, they didn't deliver my pan card on 18th sept and never responded to my calls or messages and sent it back on 19th september.

                              Being all my issues and complications of not having a pan card on an international trip being apart, the velex courier representative mr. Deepak jalan (Apparently, he's a supervisor) denied my request to deliver on the desired date, he misbehaved when stood answerable and was not ready to take the responsibility.

                              It's a very unprofessional and annoying act from your courier partner's side. Same complaints gave been lodged for the same person number of times. But it's pretty sure that no action has been taken place since then.

                              Therefore, i requesting your resend my pan card to same address.

                              Also find the details mentioned below for your perusal.

                              Applicant name: preethi chandrashekar
                              Acknowledgement number: [protected]
                              Date of application: 24 sept 2018
                              Mobile no: [protected] / [protected]
                              Oct 27, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 26, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. The same will be dispatch through speed post.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                mukul87
                                from Partapur, Rajasthan
                                Sep 23, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 342001

                                Dear sir,

                                I have applied for pan reprint with successful acknowledgement generation at least 3 month ago and still as on date 23.09.2018 i have not receive my pan card.

                                It is big harassment for me that i am waiting from last 3 month for my pan.

                                Whenever i use to call to nsdl helpline no they says that you have to wait for 5 to 10 days more and same line they are saying from last 3 month. But i do nit get solution of my problem.
                                Oct 27, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 25, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Mukul,

                                Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                                [protected]
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Maulick Metkar
                                  from Mumbai, Maharashtra
                                  Sep 23, 2018
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  Sir,
                                  I was applying for a new pan card. I completed my procedure, i also paid the required amount of 107.
                                  The amount was debited from my account but then as my mobile number was not registered with aadhar card the process did not complete.

                                  It's around 2 weeks from now i didn't get my refund back.

                                  Account was debited on 7th sep 2018.

                                  Please look for it.
                                  Oct 26, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 25, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    Thresia k Sunny
                                    from New Delhi, Delhi
                                    Sep 22, 2018
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Sir/madam,

                                    I have applied for pan card changes on 21th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Yours faithfully
                                    Thresia k sunny
                                    Oct 30, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 25, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      U
                                      ub9310
                                      from Kolkata, West Bengal
                                      Sep 22, 2018
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Kolkata, West Bengal

                                      Hi,

                                      I have applied for correction in my pan card recently through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when i check my application status, it is showing "sorry, no record found."

                                      Please check my application.

                                      Regards,
                                      Urbi bakshi
                                      Oct 26, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 25, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Urbi,

                                      Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Santosh mah
                                        from Brajarajnagar, Odisha
                                        Sep 21, 2018
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Nayagarh, Odisha, 752080

                                        Sir/madam,

                                        I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Regards
                                        Santosh mahapatra
                                        Oct 26, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 25, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Dear Santosh,

                                        Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit