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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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R
Rohit Dhawale
from Pune, Maharashtra
Jun 12, 2015
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Address: Pune, Maharashtra

Sir, This is regarding the transaction no.[protected] dated 12th June 2015 'DSBI[protected]IG0AEBDNO5 TRANSFER TO[protected]' I have applied for the correction of my PAN card on your website having no ASVPD0803F. Payment of Rs. 110.56 /- has been deducted from my bank account but the transaction failed in the meantime. And no acknowledgement has been received. I have experienced the worst time service from this website. As a government it should be promt in its payment gateway procedure. I hope you understand the gravity of my problem and will do the needful as soon as possible. Details: Name - Mayur Ramdas Dhawale DOB - 7/06/1988 PFA of bank statement from which money is duducted. solution: I need acknowledgement receipt as soon as possible. Thanks & Regards, Mayur Dhawale Equity Research Analyst Maxim Research Private Limited Mob: +[protected] Tel : +[protected]
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    Ajay Surin
    from Kolkata, West Bengal
    Jun 11, 2015
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    Sir, My name is Ajay Surin my father's name is George Surin and I am working in office of the Superintendent of Police, Rourkela, Odisha. My PRAN No.[protected]. My registered mobile no.[protected] is lost therefore I request you kindly upgrade my new mobile no.[protected] and e-mail ID - ajay84.[protected]@gmail.com for sms alert for deposit of Amount into PRAN.
    customer support has been notified about the posted complaint.
    Sir my name Girraj Singh my father's name is Let's Shri Netan and I am working in office of the All India Institute of Medical Sciences Ansari Nagar, New Delhi-110029 my PRAN No.[protected] my Registered Monile No.[protected] Kindly I request you upgrade my e-mail ID - girraj.[protected]@gmail.com - Please sent deposit amount and statement on my e-mail ID.
    Thanking you
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      Mahi Nellore
      from Chennai, Tamil Nadu
      Jun 11, 2015
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      Address: Prakasam, Andhra Pradesh

      my name is Mahesh Muttavarapu.user id[protected]. I could not log in my account. My old phone number given was [protected], which is not working now.my new number is [protected], and my email id old was Mahesh.[protected]@yahoo.com and now is [protected]@gmail.com. please consider my request and do the needful.
      customer support has been notified about the posted complaint.
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        sushil55
        from Indore, Madhya Pradesh
        Jun 10, 2015
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        Address: Narsinghpur, Madhya Pradesh

        sir 1. my name is suhil kumar sharma .I am working as a teacher in the madhya pradesh .ther is a regular deduction from my salary but when i checked my account amount up to june14 has been deposited.where is my one year deduction? can you verify it.my pran no. is[protected]. 2.I want to activate my tier-II account .but no one has given me the information of procedure and documentation.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          sushil55
          from Indore, Madhya Pradesh
          Jun 10, 2015
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          Address: Narsinghpur, Madhya Pradesh

          sir 1. my name is suhil kumar sharma .I am working as a teacher in the madhya pradesh .ther is a regular deduction from my salary but when i checked my account amount up to june14 has been deposited.where is my one year deduction? can you verify it.my pran no. is[protected]. 2.I want to activate my tier-II account .but no one has given me the information of procedure and documentation.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Ballaree Das
            from Bargarh, Odisha
            Jun 9, 2015
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            Address: Kolkata, West Bengal

            I Ballaree Das, daughter of Bijan kumar Das, bear the PRAN[protected]. My DOB is 22/11/1985. My address is 14, K.S. Dutta Road. Saptampally. Nimta. Kolkata-700049. £oWhenever I try to log in to check my status using cra-nsdl.com it is displaying the message that details are not matched. I am an employee o[censored]nited Bank of India. I am very much worried about this and please solve this problem.
            customer support has been notified about the posted complaint.
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              amitmurab
              from Bhopal, Madhya Pradesh
              Jun 9, 2015
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              Address: Bhopal, Madhya Pradesh

              महोदयजी विनम्र निवेदन है कि मै अमित मुराब, पद -अमीन और मेरा कार्यालय का नाम कार्यपालन यंत्री, कोलार नहर संभाग, नसरूल्‍लागंज जिला- सीहोर है। जो कि जल संसाधन विभाग के अधीन है। मेरी सेलरी नसरूल्‍लांगज जिला सीहोर कोषालय से निकलती है। मेरा कुछ रूपये आपके कार्यालय सी.आर.ए.एन.एस.डी.एल मे जमा होते है। जो कि अब भी जमा हो रहे है। मेरा Pran No.[protected] है जो कि आपके कार्यालय से जनरेट हुआ है तथा आपके कार्यालय से टोकन और पासवर्ड भी जनरेट हुआ है। मै अपना grievance status check कर रहा हूॅ मगर मेरा अकाउट आई डी ब्‍लॉक बताता है, और मेरा grievance स्‍टेटमेेंट की भी जानकारी नहीं निकल पा रही है। मै अपना पासवर्ड भूल गया हूॅ और मेरा स्‍टेटमेंट की जानकारी मुझे नहीं मिल पा रही है। क़पया आपसे अनुरोध है कि मुझे मेल द्वारा मेरे अकाउट स्‍टेटस की जानकारी एवं पासवर्ड की जानकारी मेरे rediffmail id [protected]@rediffmail.com में भेजने का कष्‍ट करें। ताकि मे अपनी जानकारी का स्‍टेटस देख सकूॅ ।
              customer support has been notified about the posted complaint.
              EMAIL [protected]@rediffmail.com contact my mobile no.[protected]
              My account is locked. my PRAN no is[protected]. Activation date 06/07/2010 name Anil kumar . new mobile no [protected]
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                M
                Monugeet
                from Delhi, Delhi
                Jun 9, 2015
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                Address: New Delhi, Delhi

                I am requesting for the last 3 months by E-mails regarding same Permanent Account Number (PAN) to two different individuals allotted by NSDL but till date no correction done by the NSDL. As you can see that the same PAN No. ARIPK4069N has been issued to (Ashok Kumar) on June 2006 year as well as to Shri AJAY KUMAR on Sept. 2014. AshokKumar
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jun 09, 2015
                Updated by Monugeet
                With due respect, I am requesting for the last 3 months by E-mails regarding same Permanent Account Number (PAN) to two different individuals allotted by NSDL but till date no correction done by the NSDL.

                I have been issued a PAN No. ARIPK4069N (ASHOK KUMAR) on June 2006 by NSDL, Acknowledgement No. [protected], Branch-1010, Alankit Assignment Limited, New Delhi (copy enclosed).

                But My PAN No. ARIPK4069N have been again re-issued on Sept 2014 other person (AJAY KUMAR) Acknowledgement No.[protected] (Copy enclosed).

                As you can see that the same PAN No. ARIPK4069N has been issued to me on June 2006 year as well as to Shri AJAY KUMAR on September 2014.

                Now as I am a Central Government Employee of Directorate General of Inspection Customs & Central Excise, New Delhi. I require my PAN No ARIPK4069N for Tax deduction & other purposes. Due to this error my PAN No. no longer matches with my name and other details. It is creating a lot of tensions and disturbance.

                I once again request you to do the needful and kindly allot the other person, Shri AJAY KUMAR another PAN number. I shall be highly obliged to you for this act of this kindness.
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                  msandhya81
                  from Kavali, Andhra Pradesh
                  Jun 8, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  I K Swetha Rabindranath bearing PRAN NO.[protected], has Zero Credit in the PRAN account from Sep 2014 though the deductions for CPS from salary is regularly done. I kindly request you to look into the matter and credit the money in the PRAN account.
                  customer support has been notified about the posted complaint.
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                    msandhya81
                    from Kavali, Andhra Pradesh
                    Jun 8, 2015
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                    Address: Hyderabad, Andhra Pradesh

                    I Sandhya Working in Office of Superintending Engineer, RWS&S dept (Govt of Telangana), Hyderabad bearing PRAN number.[protected], as i have changed my mobile is not in use for a long time, i am unable to use OTP for logging into CRA_NDSL and request you to kindly update my mobile number to [protected] for further necessary requirements.
                    customer support has been notified about the posted complaint.
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                      durgeshgupta18
                      from Damoh, Madhya Pradesh
                      Jun 9, 2015
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                      Address: Balaghat, Madhya Pradesh

                      sir, i am the postal assistant at malanjkhand so in balaghat dn. my pran no. is[protected]. my nps contribution is not reflected in my account. my contribution is cutted by my salary since feb2014, but at till date my contribution is not reflected in my pran online account. how i see the my contribution.
                      customer support has been notified about the posted complaint.
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                        S
                        sinkajain
                        from Delhi, Delhi
                        Jun 3, 2015
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                        Address: Karauli, Rajasthan

                        Dear Sir, I SONU JAIN applied for PRAN [Permanent Retirement Account Number[protected]] under the government scheme of NPS. But I have not received PRAN Card neither any sms alert on my mobile no.[protected] . I had informed Nodal Office, Mumbai and sent mail to Customer Care but till today I didn't get any reply from your side.I therefore request you to send the PRAN immediately at the following ADDRESS:- Sonu jain s/o Ramlal Jain Behind Roop Hotel Vardhman Nagar Hindaun City Distt Karauli(rajasthan) pin-322230 Mobile no.[protected]
                        customer support has been notified about the posted complaint.
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                          Vipin T
                          Jun 3, 2015
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                          Address: New Delhi, Delhi

                          My name is Vipin Kumar.I have applied for the PAN which acknwoledgement no is [protected] but PAN Status shows '' Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application" from so many days.please give the my card status asap.i hav applies on 11may 2015.please i need my pan no.
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                            Vipin T
                            Jun 3, 2015
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                            Address: New Delhi, Delhi

                            My name is Vipin Kumar. i applied for pan card before 23 days but it showing me the status Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application from so many days. my Acknowledgment Number is : [protected].Please check it and give me current status asap.
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                              suyog patel
                              May 31, 2015
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                              Address: Bilaspur, Chhattisgarh

                              I Suyog kumar patel, lecturer (panchayat), from G.H.S.S.Majhgaon block-Kota (Bilaspur), PPAN NO.[protected] applied pran number.pran no. generated by you that no. is[protected] through ppan no.[protected].but that pran no. and kit was not for my name.details of that person is Dil-chand bhardwaj lecturer(panchayat) block-malkharouda (janjgir-champa).plz guide me to get to my pran number and pran kit immediately.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Suryarao Killi
                                from Aluva, Kerala
                                May 30, 2015
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                                Address: Visakhapatnam, Andhra Pradesh

                                Sir, My name if Banothu Mansingh previously working in Prison Departmnent in Andhra Pradesh State. Now i am not working in said department due iam resined from service. I have got PRAN No.[protected]. in view of my resignation of my job i have withdrawn from funds from my CPS PRAN account. So I request to kindly process of Funds wothdrwn from my PRAN account. Thanking you sir. Yours faithfully; B. Mansingh Pran No.[protected] My address: B. Mansingh, Ex. Warder, Central Prison Visakhapatnnam. andhra Pradesh. PIN: 530040. INDIA. Emai: [protected]@gmail.com.
                                customer support has been notified about the posted complaint.
                                Sir,

                                My name if Banothu Mansingh previously working in Prison Departmnent in Andhra Pradesh State. Now i am not working in said department due iam resined from service.

                                I have got PRAN No.[protected]. in view of my resignation of my job i have withdrawn from funds from my CPS PRAN account. So I request to kindly process of Funds wothdrwn from my PRAN account.

                                Thanking you sir.

                                Yours faithfully;

                                B. Mansingh
                                Pran No.[protected]

                                My address:
                                B. Mansingh,
                                Ex. Warder, Central Prison
                                Visakhapatnnam.
                                andhra Pradesh.
                                PIN: 530040. INDIA.
                                Emai: [protected]@gmail.com.
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                                  Chataro Ram Thakur
                                  from Dalhousie, Himachal Pradesh
                                  May 29, 2015
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                                  Address: Tehri Garhwal, Uttarakhand

                                  Sir, I Chataro Ram Thakur, Jr Scale stenographer Project Officer Bharmour Distt Chamba Himachal Pradesh call your toll free no since three and four days but computer tell my check the no. My account[protected] is blocked due to some reason. I talk any one person in NSDL. I also call the No [protected] but no reply any one. So i request you to solve my problem immediatly. Chataro Ram Thakur
                                  customer support has been notified about the posted complaint.
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                                    Dilip Sarma
                                    from Delhi, Delhi
                                    May 29, 2015
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                                    Sir, I would like to inform you that my subscription has been deducted since Feb/2014, But in the my A/C No[protected] the deducting amount is not appeared.till to this date on[protected].On the other hand my A/C is locked due to wrongly put of password several times.If I try to forgot password screen shows that user is inactive.My Mobile .No is [protected] and email address [protected]@yahoo.in.So I request your honour kindly to advise me to solve the problem.In the meantime I have complain but not solved. Thanking you, Rumi Devi.
                                    customer support has been notified about the posted complaint.
                                    Hi sir I am Kalpesh Solanki.I have got my PRAN account number in August 2015.But my account has been not activated till now. My PRAN is[protected]. E-mail is. [protected]@gmail.com
                                    Mobile. [protected]
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                                      RV NAIR
                                      from Hyderabad, Telangana
                                      May 28, 2015
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                                      Address: Mumbai City, Maharashtra

                                      Subject :- GRIEVANCES ON NON PAYMENT OF INVESTED MONEY AFTER RETIREMENT UNDER NPS SYSTEM : PRAN NO :[protected] Respected Sir, In spite of lot of correspondence with CRA, PERDA, and CDA Secunderabad there is no response from any where. Therefore no other option left with me to solve my problems. I would take this privilege to submit my grievance to yourselves with humble request. My financial condition does not permit to defend the case with legally by paying the feeses. Therefore I am directly approaching to submit this grievances. I retired from the service on 30 Apr 2011 under NPS System. My PF money subscribed from Sep 2007 to 30 Apr 2014 have been directly remitted to CRA and further invested by CRA with various Fund Managers ( i.e SBI Pension Fund Pvt Ltd, UTI Retirement Solutions Ltd, LIC Pension Fund Pvt Ltd). I have only received one statement from the CRA covering the period from 01 Apr 2008 to 31 Jul 2010 (copy enclosed for ready reference). Thereafter, I got the final statement on my Mail ID after my retirement only. In that statement the Total units allotted to me was varying from the initial statement, which I had apprised to the CRA and CDA (PAO), but nothing have been settled by them. CRA has con firmed that every documentation is correct and they are processing the case for crediting into my account and as per their advice I submitted the last option for crediting the entire amount as the amount is less than 2 lac (copy attached). The details o[censored]nits allotted to me on my invested money upto retirement are given below (copy of summary attached) :- SBI Pension Fund Pvt Ltd - Total Units earned is 27765. UTI Retirement Solutions - Total Units earned is 20824. LIC Pension Fund Pvt Ltd - Total Units earned is 9177. After completion and submission of all necessary documentations as required by CRA my money have not been remitted into my A/C so far. As per CRA’s requirement I submitted options/undertakings through my PPO to CRA and confirmed that the documents received by them are correct and informed me through my Mail ID that the amount will shortly be remitted in my SB A/C on release of order from their superiors. But still it is under suspense. I am not aware why they are delaying to remit my dues which resulted me mental tension and financial hardship at various levels. If I received money in time, it would have used to purchase one Plot for my children, now it is not possible to purchase any plot like that due to cost hike in the market which resulted a loss of nearly 1 Crore. For this loss the CRA is held responsible which would have to be compensated, for their negligence, irresponsibility, non compliance of existing Govt Rules and manipulation of Public Servant’s Money. I approached to all authorities i.e., (DDO (MCEME), PAO (CDA Secunderabad), Dte Gen of EME (EME Fin), Army HQ, New Delhi, CRA, Govt of India, Ministry of Personnel Public Grievances and Pensions, New Delhi, PFRDA. I am sorry to say that no one is interested to look after the grievances of the public servant. The Govt is also growing the fund managers to Millionaires by introducing the NPS System. The fund managers are looting the public money and Govt is also supporting them for more investment and supporting them to become millionaire.
                                      customer support has been notified about the posted complaint.
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                                        prateekspa
                                        from Meerut, Uttar Pradesh
                                        May 28, 2015
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                                        Address: New Delhi, Delhi

                                        Dear Sir, I had lost my PAN card ( PAN No. CNOPS3207E) few months back.I applied for a new card with some corrections(Change in address) on 31st March 2015. My acknowledgement no. is [protected]. I received a mail saying that my documents have been received and I had missed out my signature/thumb impression on my photograph and I should submit the same on a blank sheet of paper. I did as required and mailed them the document. I got a mail confirming the receipt of the document again. Its been 2 months now that I have been following them up for the status of PAN card with no response.I tried calling the customer care and them again asked me to submit the documents.It is getting difficult to work without the PAN card as its a basic document required every now and then. Please help. Thanks and Regards, Prateek Singh
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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