Nykaa.com Complaints & Reviews

I tried to place order on 5th May but order failed and amount got deducted from my account.
Sharing reference number received from bank.
[protected]...

I have ordered 4 product from nykaa worth Rs 2480. After receiving i have checked one product it seems expired the consistency is hard so I checked barcode so barcode is not showing any product details not even showing the name so they have delivered me fake products....

I have ordered product worth rs 1595 of order I'd NYK[protected] . The product are to be received in two shipments . I received only two products in one shipment and one in another shipment I raised complain on 26th was put on hold for 7 days after it is rejected. I call to customer service they said they can't help me. I have shared all the regrading details snaps and bill invoice everything 4-5 time on mail and I'm app too. I want...

Recived the orders on April 17th from nykaa fashion in damaged condition
1.joules by Radhika earrings
2.masaba lehenga

Both worth 64000/-

It's been 14 days, nobody...

I ordered two items from nykaa out of which I received only one. I was denied the refund saying that the products were dispatched correctly. In case the orders were dispatched from your end, why did it not reach me?
I ordered two items but got only one.
My money on the sunscreen were paid and even the product wasn't there in tha package.
I don't know what happened but the fact is I've got only one and my Rs. 585 on the...

I have order 21 product from nykaa but 1 product is missing, I have file a complain but no response from their side,
My product ( Lakme Eyeconic Liner Pen Fine tip ) is missing
Order number- NYK[protected]

Kindly help me to get the refund of the product or my product get deliver...

Order ID[protected]
Customer care ticket number:[protected]

Customer care didn't help on not dispatched products after 60hr when nykaa promises dispatch in 24-48hr.

Refunded less than product prices on cancellation of two not dispatched products.

When I asked about less refunded amount, customer care annoyed with robotic replies instead answering questions. Did not give explanation...

I want to register complaint against delivery boy . i dont know his name but his number is [protected] . he is harrasing to my knowing . as delivery partners stay outside the university . whenever he sees her he uses to pass comments. please help me to get rid of him. he also rung her on whatsapp. as delivery partners are not allowed to call on whatsapp.

his delivery area is RIMT UNIVERSITY Mandi Gobindgarh 147301...

I had ordered Nutribullet Blender combo 1200w series from the Nykaa Fashion App. I placed the order on March 11, and i received the product on March 18. When the product arrived, it was damaged, hence immediately customer care was contacted and asked for return and refund as replacement wasn't available. The delivery partner was Delhivery. pickup was promised within 24-48 hours, initial few days, 1-2 delhivery person came but refused pickup...

I am not getting my refund for my order no . NYK[protected]. The parcel has been picked by the delivery agent on 2nd April and they are just saying that return pickup has been cancelled . Neither I am having a product nor refund this is not fair ....

I ordered Clinique eye cream instead of that I got Clinique moisture surge. Raised a return for the same but the return got rejected saying that they have shipped right product.
I didn’t know what incorrect happened before the order was delivered when the packet was delivered there was no eye cream in it....

Hello everyone,
Just wanted to share a recent incident that happened with me on Nykaa Falguni Nayar
Recently i had ordered a Gorgio Professional hair dryer on
23rd March 2022 and there was no nozzle/attachment inside the box.
When I complained about this to the Nykaa customer care on
25th March 2022 after recieving the parcel they took 10 days to reply me on the mail and after 10 days they said that sorry...

My order# NYK[protected]. I raised a return request for all the items in the order and they were approved on 31-Mar-22. They have not been picked up till date! I informed the customer care team earlier order that I will be travelling and unavailable from 8-Apr onwards and requested for the items to be return picked up on priority and provide a refund!! They haven’t been picked up till date and I see now on the app, that the return...

I ordered 5 items on 27th Mar 2022 and of which 2 items were delivered to me in one package on 29th Mar 2022. The remaining 3 items have not been delivered till date for unknown reasons. The site shows that delivery was attempted but customer (me) got it rescheduled to 30th Mar 2022, which is a blatant lie. Obviously, no delivery attempts were made till date for the 3 pending items and incorrect information has been updated on order history...

I was supposed to receive a refund from the company Nykaa on 27/03/2022. The amount was Rs 903. But I haven't received any refund yet....

I was order a suit from nykaa Fashion @nykaafashion. I received wrong product then I raised return request . After some time I found request cancelled then i call costume care . No action tacking from @nykaafashion . So pleass help me to return or replace my wrong product. @nykaafashion
My order no. [protected]...

Kindly look into the matter as it has been already raised at the company Nykaa, Ticket No.: [protected]. Still remains unsolved.
I purchased the product from Nykaa store, Chandigarh, Sec-17 E on 22 Feb.2022 (Invoice attached). On using the product new launch (HUDA Mascara transparent Top coat), it turned my eyelashes grey, was so strongly stick to my eyelashes that it did not remove with face wash, cleanser etc. Finally after so many...

Ordered on 13th March, till now item not received but Nykaa showing item delivered on 18th March. Neither got response from support team nor from customer service. Poor service from delivery team....

Very Disappointing experience with NYKAA

Recently I had ordered a few products om Nykaa Man, with order id: NYK[protected] dated 5'th March 2022. The order was delivered by Delhivery partner on 7'th March 2022. The delivery timeline is commendable.

This order has an item Bugatti Patterned Formal Shoe, within 1 day o[censored]se the Leather started getting peeling off & color also started changing. Probably...

Nykaa had a offer going where in when you buy a lipstick of PAC Cosmetics you get another of your choice free, but that offer wasn't getting applied on the cart and hence on my order. I did mail the company regarding the same and also called it's executives who first denied the existence of the offer. Later on when I sent them screen recording of their app, for a length of 3 days (period the offer was visible on their app), they went down...