Nykaa.com Complaints & Reviews

I received an empty box which had no product in it. I have been calling the customer service since 26th July and till date this people have not resolved the issue! And instead of solving it all they respond is we have dispatched the product from our end we can do nothing about it! Look at their arrogance! I don’t understand that this people dispatched it but what needs to be done if we have not received it????? Where should we go??? Nykaa only knows to take orders and your money rest if you receive it don’t receive it it’s your luck! Shame on you guys. This is the third time happening with me where the product is missing! And now i will definitely talk about it everywhere!

I have ordered one product that was expected to be delivered on 8th July 2022. After multiple follow ups it was not delivered and customer care kept on fooling that it will be delivered tomorrow and when on 11th I requested to cancel the product and refund the amount they assured that within 48 hours product will be cancelled and amount will be returned back to source. 48 hours are done and now Akash Mishra is the representative with whom...

I have ordered a product on 17th June 2022 and expected delivery mentioned as 22nd June 2022. But till now product hasn't been delivered and when tried contacting the customer support they are replying "we need 48-72hrs to look into the issue and will get back to you after this". But nothing has been progressed. It's been almost a month closely since I ordered the product . I also raised a complaint for atleast cancellation of the product and asked for refund of my amount. But there's no response from the team and nothing is being implemented. Price of the product is 2500/- and all my money got in vein and they don't bother at all .

I made an order of a hair curler order number NYK[protected]. I have received the product but due to its cheap quality want to return it. But it is showing that the product is not returnable but it was not mentioned at the time of purchase I have also seen the nykaa policy and in there as such nothing is written about returning the electronic product.Kindly check the matter and do the needful, the product is a waste to me it is being delivered today itself.

NYK[protected]
I placed this order on 22nd of June. I ordered a compact powder and a sketch pen eyeliner. The eyeliner was fine (as it's in the form of a sketch pen) but the compact powder was completely broken. It was powdered. I requested for replacement the first time on June 25th. The return was approved by nykaa but their courier partner DELHIVERY cancelled my return on June 30th. I reached out to nykaa and they told me to do the whole process again! I had to upload pictures again, they again took their own sweet time to approve the order. I was promised by their customer care that the courier partner will not cancel the return this time and that they would definitely come to pick up the order. And of course. DELHIVERY cancelled my return on 7th July.
After having to go through the cancellation of my return twice, i reached out to nykaa again. They asked me to upload photos of the powder yet again!! This is sooo frustrating. Again nykaa customer care tells me that they will come pick up the order. And that the refund is only possible after picking up. They won't! Why am I having to go through all of this because of an incompetent courier partner that has clearly found a loophole. I mean how convenient right? Don't pick up the order so they don't have to give the refund. Bravo. Im sooo frustrated. This is mental harrasment! Im having to go through all this because someone delivered me a defective product and because of nykaa's ridiculous policies. I want my refund!!! Why do i have to go through all this because their delivery partner is not picking up the return item? How is that my fault?? I not going to wait again for some to cancel the return again. It's not my fault! I will never be purchasing from nykaa again. I just want my refund.

I had purchased tummy tucker pant bt nykaa sent me nightwear. Pls send me the right item or refund me .take this wrong item which is delivered to me .no one is responding neither nykaa customer care or mail services.

See the screenshot below for details

Bought 2 Mac products worth more than 3k, with which i was supposed to get a free gift( lipstick rs 1850/-) neither was i able to add the gift nor was it added on its own in my cart . I hv been calling and writing for a resolve but with no conducive help yet. Got one email suggesting I tk one coupon of ₹300. After putting in requests for more than 3 days, i hv not received a single call from them. Mac products are costly and I bought the second item for the lipstick only

Nykaa is cancelling orders when and as they like without initimating the customer. Also even if it’s cancelled on their end the refund takes 7-9 days which is pathetic. bad excuse saying pin isn’t serviceable which is not correct as I am staying in a metro and just few days back received courier from them . At least when it’s issue from their end customer should be intimated on call and there should be instant refund. This is third time with me so raising this complaint.

Nykka has come with very good experiences previously but these past few times it’s service is degrading first of all the delivery executives are very rude and they never come for doorstep delivery it’s either I go down to take the delivery or they inform directly that I can cancel my order as he will not come for the doorstep delivery also this is my third worst experience with nykka whenever my orders are out for delivery most of the time contact numbers are not shared but when it was shared on my recent order the delivery executive never answered my calls and furthermore he added comments saying I had asked for delivery which I never did I have screenshot of the my call logs where I tried calling numerous times but failed to get in touch with the executive and I wrote mail to nykka out of frustration as this is the third time they promised to revert me within 24 hours but I never got a call nor any kind o[censored]pdates on my delivery and whenever I’m opening the app it is asking me to select my preferences on date for the delivery when I have already selected yesterday for the next day delivery but no one came for delivery and nykka is taking all these things very lightly considering the replies that I got so far

I have been shopping from nykaa from few years but never had any issue with any order so never had to contact customer care.

Honestly it has been my goto website. I was kind of addicted to this website always used to go through offers and used to suggest also go buy from here when people dint know much about nykaa.

But my previous order, I have placed bobbi brown lip tint when there was buy one pick one offer

Initially it got cancelled on its own twice and returned for no reason when I asked customer care that person said due to some technical issues its getting cancelled try after few days. When I asked approximately from when can I order again he said again in few days when felt rude. I thought may be its just that person

As the offer was nice I placed the order again this time it got delivered.but I got delivered only one item. So I have contacted customer care.

Trust me i spoke with 4 people 4 told 4 different reasons

First one said there are some technical issues contact after an hour

Second one took so long, more than 15min, check that it got hand up

Third one said that the offer was like free full size lipstick on order over 4000 or something. Which was currently showing where as I clearly told him, when i ordered it was showing, 1+1 lip tint and also 3 free minis one order over 3500.
Anyways my order wasn't over 3500.

Frustrated I kept it for return and I get a mail with “ We regret to inform you that the offer was "BobbiBrown Free Lipstick - Get 1 Mini Lipstick on any 2 Minis. If total quantity equals or greater than 2". However as checked the you added 1 quantity”

I dont know where the mins topic came from

If the website is not properly refreshed with any current deals its not customers problem. Website should take care of every word written on the website

Honestly Few people where nice while taking but couldn't resolve the issue

Even my luck was bad offer changed exactly on the day its delivered. If it had delivered a day before I could have shown them.

Overall
Pathetic customer care Experience

Order No
NYK[protected].

Nykaa is claiming that refund is initiated from their end but the amount is not reflected in my account. It's been almost one month now.
They have provided me with the UTR details, which are of no use to me. My bank is saying if Nykaa has initiated the refund why isn't the amount is reflecting?
Where is my money Nykaa? What is this behaviour? You are making a simple refund such a hectic process. Upgrade your outdated system and refund my money ASAP.
My order no. is ID: NYK[protected]

I had order lipsticks or ubtan but received matrix hair products that is not mine . I had received inside a bill also whose belongs to shorya yadav whose order ID is NYK[protected] and my order ID number is NYK[protected]. I want refund or replacement.

I had placed an order on 4th june, after so much discussion with all these people from nykaa nobody is coming to help. all just saying you will get order soon.it has been more than 11 days now
order ID: NYK[protected]

My paid parcel should be delivered on8th June ..so delivery boy called me at 10.30 am ..but I was busy on duty ...an on on was there at my home..so i told him to put it in front of my door rack ..but he didn't do that..when I reached home at Eve I called him ..he said he will deliver it at evening..but he didn't called me ..even I tried in his number but its not reachable several times it's been ...5 days I didn't get my parcel yet .but in nykaa order page it shows already delivered to me... Please help ... Delivery code #[protected]

I ordered Big Muscles Nutrition Premium Gold Whey, and Big Muscles Frotein on 5th june 2022 (order number: Order NYK[protected], it was mentioned that order will be shipped within 48 hours, the delivery date shown was 8th june. they even sent a tracking number with delhivery courier, but even after the expected date the items weren't dispatched. the status was item packed and ready to dispatch, i tried to contact customer care by 8th June, they said "sorry for the delay, items are ready to ship and they will ship it within 24 hours", the next day the status was same, unchanged, again i contacted again, they said the same 24 hours story. today (10th June 2022) they cancelled the order. how could they cancel an order which is packed and ready to dispatch? this is my first order with nykaa and the experience is horrible, if they weren't accepted my order in the first place, i would have purchased the items from some trusted source. now i am realizing nykaa is a fraudulent company, which lure their customers with some attractive offers and never send the products. luckily i placed the order with COD option, if i have made online payment, i believe they would have cheated the money too. such a worst ecommerce website. I strongly advice people not to buy anything from nykaa, if they don't want to expect disappointments.

Dear Sir/Madam,
On 25.05.2022 delivery person from ecom express executive [protected] with AWB [protected] /NYKAA ORDER ID- ID:NYK[protected] came to my house with my parcel.I paid the amount by scanning the QR code available on the receipt pasted on the NYKAA parcel.The delivery agent disagreed about my payment.I however got the sucessful paynent message(details attached).The delivery agent snatched my parcel saying he has not recieved the payment, however i kept on showing my payment confirmation detail.I hereby request you to kindly help me get my payment details updated in your system/portal and help me get my parel on an urgent basis.I am attaching all the relevant details for your kind perusal.After a lapse of more than 15 days i got email from.NYKAA thar payment issue had been resolved and that the shipment has also reached their warehouse.I am continuously contacting through emails and chats to refund my money everytime a new customer care executive responds with a new reaponse and today i am getting to know that 1 month is required for getting refund.I sm totally frustrated and want my money back

I ordered my 5 item on 20th of may...3 item came within 3 days ...But other two items delivery date was showing 25th -26thmay...but it didnt came ...i have been waited upto 30th may ...then i hv called customer care to canel bcoz i will not b availabe on that adress after that...but when ever i used to call they telling me we guys hv raised the complain of cancelling ...but that shouldnt take place ...i want my refund back

I have an issue with my order from Nykaa. I got a message on 29th May that my order is out for delivery but I didn't received a call from the delivery agent but it was saying order delivery unsuccessful, so I thought due to network issue. And the next day received out of delivery message again that time I received along with agent phone number and j havd been waiting for the call till evening but I have not received a call again, so I called up the number but he said wrong number.
On 31th May I call customer service for complaint and receiving call from them 5-6 times after 3 days of my complaint but there is no solution at all instead they keep asking the same question "have you received the product".why would I make a complain if I already received it.
I regret paying prepaid.

My order was delivered with a missing attachment of the product I raised the complaint on the same first they took a week to look through the issue and now says they have dispatched products accurately when I have clearly sent all the snapshots. My order id is Order ID: NYK[protected].

This is the 11th time following up with Nykaa, be in chats, phone call or email. and I have not received any thing from you. This is absolutely appalling. Each time a new representative comes and I need to explain the whole situation and I am done with it. Every time some representative tells me the same thing - we have escalated the issue, we are sorry, we understand and your case is a priority. If you really had kept this case as priority, it would not have taken 7 freaking days for you to revert back. Every time I call your representative, I am asked to wait for SOME MORE TIME. HOW MUCH TIME DOES IT TAKE FOR YOU TO CALL THE DELIVERY AGENT AND ASK WHERE THE HELL IS THE PACKAGE?? Arent you guys even ashamed of asking for more time from me?'

Today, your representative promised that a supervisor will call me, but as expected NO ONE CALLED ME. Useless customer services!!! When I called in return, another agent told me that YOU WILL HAVE TO WAIT, ITS 7 PM, OUR SUPERVISORS HAVE LEFT and I CANT DO ANYTHING. IS THAT WHY YOU HIRED YOUR CUSTOMER SERVICE AGENTS? FOR BEING USELESS? Do you think my only objective in Life is to follow up with you guys or you are the only ones working here?

AFTER 10 DAYS, NO ONE WILL EVEN REMEMBER AND I WILL BE AT A LOSS HERE. ARE YOU RUNNING A SCAM HERE? TAKE THE MONEY BEFOREHAND, DONT DELIVER AND CLAIM THE DELIVERY IS DONE AND LET THE CUSTOMER SUFFER BY FOLLOWING UP.??? WHAT NONSENSE IS THIS? I am a doctor by profession and I really dont have any more time, money or energy to put up with your nonsense.